This document provides a robust understanding of existing performance measures in facility management (FM) organizations and the needs of both: — the demand organization; — the FM organization across the breadth of public and private sector organizations, profit and not for profit.

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This document provides a broad societal context for facility management (FM) to inspire organizations that wish to:
—     establish and improve a sustainable integrated FM system;
—     embrace the wide-ranging and positive contribution that FM makes in managing the built environment;
—     support the United Nations (UN) Sustainable Development Goals (SDGs).
This document provides a non-exhaustive contextual introduction to relevant concepts, initiatives and terms that are in common use.
It is acknowledged that the practice of FM internationally is dynamic and diverse, hence this document provides generic information based on current experience without setting out any specific requirements, recommendations or permissions. Organizations are encouraged to make their own enquiries as to the extent this document is applicable to their circumstances.

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This document provides a broad societal context for facility management (FM) to inspire organizations that wish to:
—     establish and improve a sustainable integrated FM system;
—     embrace the wide-ranging and positive contribution that FM makes in managing the built environment;
—     support the United Nations (UN) Sustainable Development Goals (SDGs).
This document provides a non-exhaustive contextual introduction to relevant concepts, initiatives and terms that are in common use.
It is acknowledged that the practice of FM internationally is dynamic and diverse, hence this document provides generic information based on current experience without setting out any specific requirements, recommendations or permissions. Organizations are encouraged to make their own enquiries as to the extent this document is applicable to their circumstances.

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This document provides a broad societal context for facility management (FM) to inspire organizations that wish to: — establish and improve a sustainable integrated FM system; — embrace the wide-ranging and positive contribution that FM makes in managing the built environment; — support the United Nations (UN) Sustainable Development Goals (SDGs). This document provides a non-exhaustive contextual introduction to relevant concepts, initiatives and terms that are in common use. It is acknowledged that the practice of FM internationally is dynamic and diverse, hence this document provides generic information based on current experience without setting out any specific requirements, recommendations or permissions. Organizations are encouraged to make their own enquiries as to the extent this document is applicable to their circumstances.

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This document provides guidance on identifying and assessing the impacts of climate change on stormwater systems and on developing strategies for adapting to these impacts. The assessment of the impacts is based on the assessment principles described in ISO 24566-1. This document also provides examples of some of the impacts of climate change on stormwater systems and of the responses that have been implemented by municipal water services or by the relevant jurisdiction (e.g. municipality or region served by the service). The examples of responses illustrate adaptation strategies that have been applied. NOTE Combined sewer systems are included in this document in relation to the activities of collection, transport, storage and treatment of stormwater. Non-combined wastewater systems are covered by ISO 24566-4.

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REN/ESI-0019401v311

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This document specifies requirements for defining a strategic approach and means for improving harbour cleanliness and for the protection of the environment and biodiversity. This document applies to: — yacht harbours, maritime or inland (lake, river, canal, etc.); — mixed purpose harbours (recreational and fishing/trade); — dry stacks. This document is applicable regardless of the public authorities and type of management in charge of the yacht harbour. The relevant coverage zone defined is the yacht harbour area.

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This document specifies requirements for rebreather instructor training programmes which provide the competencies required to be able to train rebreather divers.
This document specifies evaluation criteria for these competencies and specifies the requirements for four levels of rebreather instructor.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.

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This document provides guidance on the relationship between ISO/IEC 20000–1:2018 and two commonly used frameworks, Agile and DevOps. It can be used by any organization or person wishing to understand how Agile and DevOps can be used with ISO/IEC 20000–1, including: a) an organization that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of Agile or DevOps to establish or improve the SMS and the services; b) an organization that already uses Agile or DevOps and is seeking guidance on how Agile or DevOps can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1; c) an assessor or auditor who wishes to understand the use of Agile or DevOps as a support for achieving the requirements specified in ISO/IEC 20000–1. Both approaches can be used independently or together. Depending on the context, an organization can deploy Agile frameworks only, DevOps frameworks only, use both Agile and DevOps frameworks in isolation, or use an integrated workflow with combined Agile and DevOps approaches. In any of these situations, this document can be used as guidance for the integration of Agile and DevOps practices in an SMS. The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC 20000-1, noting that an organization can only claim conformity by fulfilling all requirements specified in ISO/IEC 20000-1.

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This document provides an overview of the available facility management (FM) technologies. This document is applicable to facility managers, their teams and their stakeholders. It aligns specifically with ISO/TR 41013, the ISO 19650 series and the ISO 41000 family of standards as part of an integrated framework to achieve FM best practice.
This document outlines various long-term benefits and enhanced value that can be derived progressively by the operators, occupants and owners of facilities, worldwide, via the effective application of technology. This document includes, defines and categorises systems, equipment, methodologies and software applications that are available.
This framework defines how facility managers can understand and integrate digital practice and technologies in the built environment.

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This document provides general requirements and recommendations on the principles, procedures, and methods for investigating incidents where there have been injuries, illnesses, damage to health, fatalities to consumers, damage to property or environmental damage related to the use of products, services or facilities by consumers.  
NOTE 1 These incidents can occur anywhere.
This document is applicable to any person or any organization of any size, whether it is public, private or community-based.
NOTE 2 This document is not limited to incidents while products, services or facilities are in use, but also includes incidents that occur when products, services or facilities are not in use, such as during transportation or storage by consumers.

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This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives to 100 m with a rebreather requiring mandatory decompression stops using a breathing mixture containing helium. This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.

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This document provides general requirements and recommendations on the principles, procedures, and methods for investigating incidents where there have been injuries, illnesses, damage to health, fatalities to consumers, damage to property or environmental damage related to the use of products, services or facilities by consumers. NOTE 1 These incidents can occur anywhere. This document is applicable to any person or any organization of any size, whether it is public, private or community-based. NOTE 2 This document is not limited to incidents while products, services or facilities are in use, but also includes incidents that occur when products, services or facilities are not in use, such as during transportation or storage by consumers.

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This document provides an overview of the available facility management (FM) technologies. This document is applicable to facility managers, their teams and their stakeholders. It aligns specifically with ISO/TR 41013, the ISO 19650 series and the ISO 41000 family of standards as part of an integrated framework to achieve FM best practice.
This document outlines various long-term benefits and enhanced value that can be derived progressively by the operators, occupants and owners of facilities, worldwide, via the effective application of technology. This document includes, defines and categorises systems, equipment, methodologies and software applications that are available.
This framework defines how facility managers can understand and integrate digital practice and technologies in the built environment.

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This document specifies requirements for rebreather instructor training programmes which provide the competencies required to be able to train rebreather divers.
This document specifies evaluation criteria for these competencies and specifies the requirements for four levels of rebreather instructors.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision according to ISO 24803.

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The purpose of this guide is to ensure the health and safety of people through facility management in response to outbreaks in all types of workplaces, In order to achieve the normal operation of the organization at the same time, but also to assume the responsibility of society. This guide specifies the general, epidemic prevention and control strategy deployment, organization and leadership, epidemic prevention work requirements, resource guarantee, prevention and control process management, prevention and control supervision as well as improvement requirements of the facility management industry. This guide is applicable to the epidemic prevention and control work in the facility management industry.

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This document defines terms used in facility management.

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This document specifies requirements for rebreather instructor training programmes which provide the competencies required to be able to train rebreather divers. This document specifies evaluation criteria for these competencies and specifies the requirements for four levels of rebreather instructors. This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision according to ISO 24803.

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This document provides an overview of the available facility management (FM) technologies. This document is applicable to facility managers, their teams and their stakeholders. It aligns specifically with ISO/TR 41013, the ISO 19650 series and the ISO 41000 family of standards as part of an integrated framework to achieve FM best practice. This document outlines various long-term benefits and enhanced value that can be derived progressively by the operators, occupants and owners of facilities, worldwide, via the effective application of technology. This document includes, defines and categorises systems, equipment, methodologies and software applications that are available. This framework defines how facility managers can understand and integrate digital practice and technologies in the built environment.

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This document establishes high-level requirements for privacy by design to protect privacy throughout the lifecycle of a consumer product, including data processed by the consumer.
This document does not contain specific requirements for the privacy assurances and commitments that organizations can offer consumers nor does it specify particular methodologies that an organization can adopt to design and-implement privacy controls, nor the technology that can be used to operate such controls.

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This document provides illustrative use cases, with associated analysis, chosen to assist in understanding the requirements of 31700-1.
The intended audience includes engineers and practitioners who are involved in the development, implementation or operation of digitally enabled consumer goods and services.

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This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives to 100 m with a rebreather requiring mandatory decompression stops using a breathing mixture containing helium. This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.

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This document provides general guidance to organizations on how to plan for, mitigate and/or manage the risks and impacts of an epidemic event to protect facility-related health, safety and well-being.
This document is applicable to all organizations, fully or partially operating, resuming or new to operating.

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This document provides general guidance to organizations on how to plan for, mitigate and/or manage the risks and impacts of an epidemic event to protect facility-related health, safety and well-being. This document is applicable to all organizations, fully or partially operating, resuming or new to operating.

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This document defines terms used in facility management.

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This document specifies requirements and recommendations for the provision of community interpreting services. It establishes the foundational principles and practices necessary to ensure quality community interpreting services for all language communities (spoken and/or signed), for end users, as well as for clients, and for community interpreters.

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This document provides guidelines for the management of drinking water utilities and the assessment of drinking water services. This document is applicable to publicly and privately owned and operated water utilities. It does not favour any particular ownership or operating model. This document addresses drinking water systems in their entirety and is applicable to systems at any level of development (e.g. on-site systems, distribution networks, treatment facilities). The following are within the scope of this document: — the definition of a language common to different stakeholders; — the definition of the components of drinking water supply systems; — guidelines for the management of drinking water utilities; — guidelines for objectives, service assessment criteria and related performance indicators, appropriate for the assessment of drinking water services. The following are outside the scope of this document: — target values and thresholds for proposed objectives, service assessments criteria and related performance indicators; — matters relating to the design and construction of drinking water systems; — matters relating to the management structure of drinking water utilities; — matters relating to the regulation of drinking water services, including management and operational activities; — matters relating to regulating the content of contracts or subcontracts; — installations between point of delivery and point of use.

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This document provides guidelines for the management of wastewater utilities and the assessment of wastewater services. This document is applicable to publicly and privately owned and operated wastewater utilities but does not favour any particular ownership or operational model. NOTE 1 Wastewater is always generated when water is used or consumed. Accordingly, sources of wastewater can be residential, industrial, commercial or institutional. Collected storm water or (melted) snow can also be considered as wastewater, as it often carries contaminants and pathogens picked up from air or ground surfaces on its way to a collection system. In certain circumstances, especially in undeveloped areas, sanitary waste is collected in an undiluted form. This document addresses wastewater systems in their entirety and is applicable to systems at any level of development (e.g. pit latrines, on-site systems, networks, treatment facilities). The following are within the scope of this document: — the definition of a language common to different stakeholders; — objectives for the wastewater utility; — guidelines for the management of wastewater utilities; — service assessment criteria and related examples of performance indicators, all without setting any target values or thresholds. The following are outside the scope of this document: — methods of design and construction of wastewater systems; — regulation of the management structure and the methodology of wastewater service activities of operation and management; — regulation of the content of contracts or subcontracts; — topics related to the systems inside buildings, between the point-of-discharge and the point-of-collection.

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This document defines terms used in facility management.

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This document provides guidelines for the planning and implementation of hardening of different water and wastewater infrastructures aiming to improve the resilience of water and wastewater services provided by water utilities through security measures. It applies to the determination of measures for the protection of water supply systems and sewer collection systems from unwanted or unplanned access, as part of risk management. This document is applicable to all water and/or wastewater utilities. This document does not include guidelines for the protection of large water sources such as lakes or rivers.

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This document illustrates the use cases of serviced offices among the third workplaces used for flexible working hours and places.

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This document specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users’ needs and expectations and how to assess whether these are being met. The following are within the scope of this document: — the definition of a language common to the different stakeholders; — the definition of key elements and characteristics of the service to users; — the objectives for the service with respect to users’ needs and expectations; — guidelines for satisfying users’ needs and expectations; — assessment criteria for service to users; — introduction to performance indicators; — examples of performance indicators. The following are outside the scope of this document: — methods of design and construction of drinking water and wastewater systems; — the regulating management structure and methodology of operation and management of activities relating to drinking water and wastewater services, including contracting; — topics relating to the system inside buildings.

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This document provides guidelines for alternative water service (AWS) provision during a crisis for the ongoing operation of essential facilities. This document addresses: — AWS principles and methods; — AWS operational planning and implementation. This document is not applicable to: — planned water supply interruptions forming part of the drinking water utility's normal operations; NOTE However, many of the principles and methods described can be appropriate in such circumstances. — water supplied to temporary settlements, such as refugee camps; — the development and implementation of a crisis management system for water service, which is covered by ISO 24518[1] and ISO/TS 24520,[2] or the development and implementation of AWS provision during a crisis for private users, which is covered by ISO 24527.[3]

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This document defines a set of metadata to support the audit trail of the transformation of a geometry definition, while it is distributed and shared in supply-chains, to ensure the traceability of geometric model data. It also defines a set of web services based on the utilisation of these metadata. The following are within the scope of this document: — metadata definitions for geometry transformation audit trail: — syntax for storing these metadata in geometry data sets in various formats; — conformance level for implementers and business processes; — definitions of web services to query the geometric model data set and its associated metadata. The following are outside the scope of this document: — service specifications for CAD operations; — specifications of a cybersecurity infrastructure to enable web services; — the technical implementation of a STEP geometry services client or server; — any geometric model definition; — any product and manufacturing information (PMI) definition; — archiving.

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This document mainly specifies elements of information exchange between unmanned aircraft system (UAS) traffic management (UTM) service providers (USP) and different users to support relevant UTM services between them, while the protocol requirements and the transmission requirements at the operational level are not included. This document excludes the interface between USP and USP and the interface between USP and providers of operation support services.

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This document provides guidelines for the service process and operations management of live streaming host, live streaming marketing platform, live streaming marketer, and multi-channel network agency (MCN agency) in the process of carrying out live streaming marketing services. This document is applicable to the parties involved in live streaming marketing services. This document does not cover information technology (IT) requirements, specifically excluding: — information security, cybersecurity, and privacy protection; — coding of audio, picture, multimedia, and hypermedia information; — IT service management and IT governance.

  • Standardization document
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This document provides guidance for organizations that are establishing or improving a service management system (SMS) by incorporating a service integrator. The incorporation of a service integrator is aimed at addressing an environment that includes services sourced from multiple service providers. This document specifically focuses on Service Integration and Management (SIAM) in the context of an SMS. The intended users of this document include: — organizations that need to manage multiple service providers within a new or existing SMS according to SIAM; and — consultants and advisors that support an organization during SMS implementation or improvement, where a SIAM approach is being adopted. NOTE 1 This document is applicable for organizations implementing SIAM in conjunction with SMS. It does not limit organizations or individuals from implementing any other management and governance model for managing multivendor environments along with SMS. This document is not applicable to organizations that have only one service provider. NOTE 2 In SIAM, the term "supplier" is not used. Internal and external suppliers are both referred to as “service providers”. See 4.2 for further comparison of terminology.

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The present document specifies generally applicable policy and security requirements for Trust Service Providers
(TSPs) issuing public key certificates, including trusted web site certificates.
The policy and security requirements are defined in terms of requirements for the issuance, maintenance and life-cycle
management of certificates. These policy and security requirements support several reference certificate policies,
defined in clauses 4 and 5.
A framework for the definition of policy requirements for TSPs issuing certificates in a specific context where
particular requirements apply is defined in clause 7.
The present document covers requirements for CA hierarchies, however this is limited to supporting the policies as
specified in the present document. It does not include requirements for root CAs and intermediate CAs for other
purposes.
The present document is applicable to:
• the general requirements of certification in support of cryptographic mechanisms, including digital signatures
for electronic signatures and seals;
• the general requirements of certification authorities issuing TLS/SSL certificates;
• the general requirements of the use of cryptography for authentication and encryption.
The present document does not specify how the requirements identified can be assessed by an independent party,
including requirements for information to be made available to such independent assessors, or requirements on such
assessors.
NOTE: See ETSI EN 319 403 [i.2] for guidance on assessment of TSP's processes and services. The present
document references ETSI EN 319 401 [9] for general policy requirements common to all classes of
TSP's services.
The present document includes provisions consistent with the requirements from the CA/Browser Forum in EVCG [4]
and BRG [6].

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The present document specifies a certificate profile for certificates issued to legal persons. The profile defined in the
present document builds on requirements defined in ETSI EN 319 412-2 [2].
The present document supports the requirements of EU qualified certificates as specified in the Regulation (EU)
No 910/2014 [i.3] as well as other forms of certificate.

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The present document defines specific QCStatement for the qcStatements extension as defined in IETF
RFC 3739 [2], clause 3.2.6, including requirements for their use in EU qualified certificates. Some of these
QCStatements can be used for other forms of certificate.
The QCStatements defined in the present document can be used in combination with any certificate profile, either
defined in ETSI EN 319 412-2 [i.2], ETSI EN 319 412-3 [i.5] and ETSI EN 319 412-4 [i.6], or defined elsewhere.
The QCStatements defined in clause 4.3 can be applied to regulatory environments outside the EU. Other
requirements specified in clause 4 are specific to Regulation (EU) No 910/2014 [i.8] but may be adapted for other
regulatory environments.

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The present document specifies requirements on the content of certificates issued to natural persons. This profile builds
on IETF RFC 5280 [1] for generic profiling of Recommendation ITU-T X.509 | ISO/IEC 9594-8 [i.3].
This profile supports the requirements of EU Qualified Certificates as specified in the Regulation (EU)
No 910/2014 [i.5] as well as other forms of certificate. The scope of the present document is primary limited to
facilitate interoperable processing and display of certificate information. This profile therefore excludes support for
some certificate information content options, which can be perfectly valid in a local context but which are not regarded
as relevant or suitable for use in widely deployed applications.
The present document focuses on requirements on certificate content. Requirements on decoding and processing rules
are limited to aspects required to process certificate content defined in the present document. Further processing
requirements are only specified for cases where it adds information that is necessary for the sake of interoperability.
Certain applications or protocols impose specific requirements on certificate content. The present document is based on
the assumption that these requirements are adequately defined by the respective application or protocol. It is therefore
outside the scope of the present document to specify such application or protocol specific certificate content.

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The present document specifies a certificate profile for web site certificates that are accessed by the TLS protocol [i.1].
The profile defined in the present document builds on the CA/Browser Forum Baseline requirements [2], Extended
validation guidelines [3] and other parts of the present multi-part deliverable.
The present document focuses on requirements on certificate content. Requirements on decoding and processing rules
are limited to aspects required to process certificate content defined in the present document. Further processing
requirements are only specified for cases where it adds information that is necessary for the sake of interoperability.
This profile can be used for legal and natural persons. For certificates issued to legal persons, the profile builds on the
CAB Forum EV Profile [3] or baseline requirements [2]. For certificates issued to natural persons, the profile builds
only on CAB Forum baseline requirements [2].

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The present document specifies policy and security requirements for the issuance, maintenance and life-cycle
management of EU qualified certificates as defined in Regulation (EU) No 910/2014 [i.1]. These policy and security
requirements support reference certificate policies for the issuance, maintenance and life-cycle management of EU
qualified certificates issued to natural persons (including natural persons associated with a legal person or a website)
and to legal persons (including legal persons associated with a website), respectively.
The present document does not specify how the requirements identified can be assessed by an independent party,
including requirements for information to be made available to such independent assessors, or requirements on such
assessors.
NOTE: See ETSI EN 319 403 [i.6] for guidance on assessment of TSP's processes and services. The present
document references ETSI EN 319 411-1 [2] for general requirements on TSP issuing certificates.

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The present document provides an overview of the Recommendation ITU-T X.509 | ISO/IEC 9594-8 [i.3] based
certificate profiles and the statements for EU Qualified Certificates specified in other parts of ETSI EN 319 412 ([i.4] to
[i.7]). It specifies common data structures that are referenced from other parts of ETSI EN 319 412 ([i.4] to [i.7]).
The profiles specified in this multi-part deliverable aim to support both the Regulation (EU) No 910/2014 [i.9] and use
of certificates in a wider international context. Within the European context, it aims to support both EU Qualified
Certificates and other forms of certificate.

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This document specifies the requirements of safety management systems for application services provided by service robots [application service safety management system (hereafter ASSMS)] that an application service provider can use for the safety of its users and its third parties when it provides application service in unstructured human spaces with trained and untrained persons (e.g. giving directions for visitors in airport or shopping mall, carrying goods to patients in hospital, delivering food to customers in restaurant.) This document is applicable to any organization that wishes to: a) improve safety performance of application services provided by service robots, b) establish, implement, maintain and improve safety management systems for application services provided by service robots, c) assure itself of conformity with its stated application service safety policy, and d) demonstrate conformity with this document. The requirements of this document can be conformed to by integrating safety management systems for application services provided by service robots into, or making it compatible with, other management systems or processes within the organization. The requirements of this document can be conformed to by multiple organizations without omission depending on what is done as an organization and safety management. Although intended for application services provided by service robots, this document can also be applied to services using robots other than service robots. This document is not intended to be used as a product safety standard. NOTE There are cases where the safety management systems for application services provided by service robots established in accordance with the requirements of this document cannot apply directly when the service robots to be used, robot systems, contents of service, places of operation, users or so, differ.

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This document includes the sector specific requirements for the provision of private security services for maritime and port security that are additional to the regulations of EN 17483-1:2021.
NOTE 1   This document is the third part of a series of standards on the provision of private security services for critical infrastructure.
NOTE 2   See Figure 2.
Figure 2 - Structure for sector-specific standards - part 3 highlighted
NOTE 3 It is important that the selection of a private security service provider always represents the best balance between quality and price. This document sets out the minimum requirements that providers can comply with in order for this balance to be struck.
It specifies service requirements for quality in organization, processes, personnel and management of a security service provider and/or its independent branches and establishments under commercial law and trade as a provider with regard to maritime and port security services.
It lays down quality criteria for the delivery of maritime and port security services requested by public and private clients. This document is suitable for the selection, attribution, awarding and reviewing of the most suitable provider of maritime and port security services.

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