EN 50710:2021
(Main)Requirements for the provision of secure remote services for fire safety systems and security systems
Requirements for the provision of secure remote services for fire safety systems and security systems
This document specifies the minimum requirements for the provision of secure remote services via a remote access infrastructure (RAI) carried out either at site or off-site (e.g. via IP connections) to the following systems:
a) fire safety systems including, but not limited to, fire detection and fire alarm systems, fixed firefighting systems, smoke and heat control systems;
b) security systems including, but not limited to, intruder and hold-up alarm systems, electronic access control systems, external perimeter security systems and video surveillance systems;
c) social alarm systems;
d) emergency sound systems;
e) a combination of such systems;
f) management systems connected to systems a) – e).
This document does not cover:
a) at site services without using remote connection;
b) the monitoring and alarm receiving services by the MARC, which are described in the EN 50518.
Anforderungen an die Bereitstellung von sicheren Ferndiensten für Brandsicherheitsanlagen und Sicherheitsanlagen
Lignes directrices et exigences relatives aux services à distance sécurisés pour les systèmes de protection incendie et les systèmes de sûreté
Le présent document précise les exigences minimales relatives à la fourniture de services à distance sécurisés via une infrastructure d’accès à distance (RAI) effectués sur le site ou hors site (par exemple via des connexions IP) aux systèmes suivants:
a) les systèmes de protection incendie comprenant, entre autres, les systèmes de détection et d’alarme incendie, les systèmes fixes de lutte contre l’incendie et les systèmes de contrôle et d’évacuation des fumées et de la chaleur;
b) les systèmes de sûreté comprenant, entre autres, les systèmes d’alarme de détection d’intrusion ou contre les hold-up, les systèmes de contrôle d’accès électroniques, les systèmes de sécurité périmétrique et les systèmes de vidéosurveillance;
c) les systèmes d’alarme sociale;
d) les systèmes électroacoustiques pour situations d’urgence;
e) une combinaison de ces systèmes;
f) les systèmes de management connectés aux systèmes a) à e).
Le présent document ne couvre pas:
a) les services sur le site sans utiliser de connexion à distance;
b) les services de contrôle et de réception d’alarme par le MARC, qui sont décrits dans l’EN 50518.
Zahteve za zagotavljanje varnih oddaljenih storitev za sisteme požarne varnosti in zaščite
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-december-2021
Zahteve za zagotavljanje varnih oddaljenih storitev za sisteme požarne varnosti in
zaščite
Requirements for the provision of secure remote services for fire safety systems and
security systems
Anforderungen an die Bereitstellung von sicheren Ferndiensten für
Brandsicherheitsanlagen und Sicherheitsanlagen
Lignes directrices et exigences relatives aux services à distance pour les systèmes de
protection incendie et les systèmes de sûreté
Ta slovenski standard je istoveten z: EN 50710:2021
ICS:
13.220.20 Požarna zaščita Fire protection
13.320 Alarmni in opozorilni sistemi Alarm and warning systems
33.200 Daljinsko krmiljenje, daljinske Telecontrol. Telemetering
meritve (telemetrija)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EUROPEAN STANDARD EN 50710
NORME EUROPÉENNE
EUROPÄISCHE NORM
September 2021
ICS 13.220.20; 13.320; 33.200
English Version
Requirements for the provision of secure remote services for fire
safety systems and security systems
Lignes directrices et exigences relatives aux services à Anforderungen an die Bereitstellung von sicheren
distance sécurisés pour les systèmes de protection Ferndiensten für Brandsicherheitsanlagen und
incendie et les systèmes de sûreté Sicherheitsanlagen
This European Standard was approved by CENELEC on 26 July 2021. CEN and CENELEC members are bound to comply with the
CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard
without any alteration.
Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC
Management Centre or to any CEN and CENELEC member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC Management Centre
has the same status as the official versions.
CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain,
Sweden, Switzerland, Turkey and United Kingdom
European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2021 All rights of exploitation in any form and by any means reserved worldwide for CEN national Members and for
CEN/CENELEC CENELEC Members.
Ref. No. EN 50710:2021 E
Contents Page
European foreword . 4
Introduction . 5
1 Scope . 6
2 Normative references . 6
3 Terms, definitions and abbreviations . 6
3.1 Terms, definitions . 6
3.2 Abbreviations . 9
4 Common requirements .10
4.1 General .10
4.2 Agreement and responsibilities .11
4.3 RAI description and security requirements .11
4.3.1 RAI description .11
4.3.2 RAI security requirements .12
4.4 Requirements for organization at FSSS site .13
4.4.1 General .13
4.4.2 Communication .13
4.4.3 Combined and integrated systems .13
4.5 Requirements for organization at remote location .13
4.6 Requirements for the operation of remote services .14
4.6.1 General .14
4.6.2 Impact assessment before remote service is conducted .14
4.6.3 During remote service .14
4.6.4 After remote service, before terminating the remote access .15
4.7 Requirements for remote functions .15
4.7.1 General .15
4.7.2 Read functions .15
4.7.3 Control functions .15
4.7.4 Write functions .15
5 Application specific requirements .16
5.1 Specific requirements for use of remote services with fire detection and fire alarm systems
......................................................................................................................................................16
5.1.1 Control functions .16
5.1.2 Write functions .16
5.2 Specific requirements for use of remote services with fixed firefighting systems .16
5.2.1 Control functions .16
5.2.2 Write functions .16
5.2.3 Remote system checks .16
5.3 Specific requirements for use of remote services with smoke and heat control systems .16
5.3.1 Control functions .16
5.3.2 Write functions .17
5.3.3 Remote system checks .17
5.4 Specific requirements for use of remote services with emergency sound systems .17
5.4.1 Control functions .17
5.4.2 Write functions .17
5.5 Specific requirements for use of remote services with intrusion and hold up alarm systems
......................................................................................................................................................17
5.5.1 General .17
5.5.2 Control functions .17
5.5.3 Write functions .18
5.6 Specific requirements for use of remote services with video surveillance systems .18
5.6.1 General . 18
5.6.2 Write functions . 18
5.7 Specific requirements for use of remote services with electronic access control systems –
Write Functions . 18
5.8 Specific requirements for use of remote services with external perimeter security systems
– Write Functions . 18
5.9 Specific requirements for use of remote services with social alarm systems – Write
Functions . 18
5.10 Specific requirements for use of remote services with combined and integrated fire safety
systems and/or security systems . 19
5.11 Specific requirements for use of remote services with management systems . 19
5.12 Specific requirements for use of remote services with supervised premises
transceivers . 19
Bibliography . 20
European foreword
This document (EN 50710:2021) has been prepared by Technical Committee CEN/CLC/JTC 4 “Remote
Services for fire safety systems and security systems”, the secretariat of which is held by DIN.
The following dates are fixed:
• latest date by which this document has to (dop) 2022-07-26
be implemented at national level by
publication of an identical national
standard or by endorsement
• latest date by which the national (dow) 2024-07-26
standards conflicting with this document
have to be withdrawn
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CENELEC shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national committee. A complete
listing of these bodies can be found on the CENELEC website.
Introduction
It has been common practice for many years to monitor the alarm and fault status of fire safety and security
systems installed in premises from remote locations.
Technological developments within fire safety systems and/or security systems (FSSS) as well as the
telecommunication paths now permit remote access to those FSSS with a wide variety of available functions up
to and including full operation and programming / parameters setting as if an authorized person was at site.
Remote service supplements the at site visits of competent person and enables new possibilities for customers
(end-users). In short, the overall service quality offered by the various types of professional services providers
at time of installation, maintenance or operation increases significantly. On one hand, end-users experience
faster response times leading to higher system reliability and availability. On the other hand, service providers
can provide new services such as predictive maintenance, which improves also staff utilization.
Not all countries have industry standards for the use of remote access, which are crucial for end-users and
service providers. Specifically, design requirements and strict operational procedures are fundamental in
avoiding actions such as unintended deactivating parts of FSSS.
This document is intended to support the implementation of the European Service Directive (2006/123/EC) and
EN 16763, Services for fire safety systems and security systems. This document is intended to be applied in
conjunction with installation guidelines, either European (if any) or national, as well as with national laws and
regulations in the field of the systems.
This document does not replace the work of other CEN/CENELEC committees such as CEN/TC72, CLC/TC79,
CEN/TC191 and CLC/BTTF 133-1. It should be read in conjunction with their standards and application
...
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