SIST EN 301 549 V1.1.1:2014

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Accessibility requirements for public procurement of ICT products and services in Europe33.030Telekomunikacijske uporabniške rešitveTelecommunication services. ApplicationsICS:Ta slovenski standard je istoveten z:EN 301 549 Version 1.1.1SIST EN 301 549 V1.1.1:2014en01-maj-2014SIST EN 301 549 V1.1.1:2014SLOVENSKI

EN 301 549 V1.1.1 (2014-02) European Standard Accessibility requirements suitable for public procurement of ICT products and services in Europe

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Contents Contents .............................................................................................................................................................. 3 Intellectual Property Rights .............................................................................................................................. 15 Foreword........................................................................................................................................................... 15 Introduction ...................................................................................................................................................... 15 1 Scope ...................................................................................................................................................... 16 2 References .............................................................................................................................................. 16 2.1 Normative references ....................................................................................................................................... 16 2.2 Informative references ..................................................................................................................................... 17 3 Definitions and abbreviations ................................................................................................................. 18 3.1 Definitions ....................................................................................................................................................... 18 3.2 Abbreviations ................................................................................................................................................... 21 4 Functional performance .......................................................................................................................... 21 4.1 Meeting functional performance statements .................................................................................................... 21 4.2 Functional performance statements ................................................................................................................. 22 4.2.1 Usage without vision .................................................................................................................................. 22 4.2.2 Usage with limited vision ........................................................................................................................... 22 4.2.3 Usage without perception of colour ........................................................................................................... 22 4.2.4 Usage without hearing ................................................................................................................................ 22 4.2.5 Usage with limited hearing ........................................................................................................................ 22 4.2.6 Usage without vocal capability .................................................................................................................. 23 4.2.7 Usage with limited manipulation or strength ............................................................................................. 23 4.2.8 Usage with limited reach ............................................................................................................................ 23 4.2.9 Minimize photosensitive seizure triggers ................................................................................................... 23 4.2.10 Usage with limited cognition ..................................................................................................................... 23 4.2.11 Privacy ....................................................................................................................................................... 23 5 Generic requirements ............................................................................................................................. 24 5.1 Closed functionality ......................................................................................................................................... 24 5.1.1 Introduction (Informative) .......................................................................................................................... 24 5.1.2 General ....................................................................................................................................................... 24 5.1.2.1 Closed functionality .............................................................................................................................. 24 5.1.2.2 Assistive technology ............................................................................................................................. 24 5.1.3 Non-visual access ....................................................................................................................................... 24 5.1.3.1 General ................................................................................................................................................. 24 5.1.3.2 Auditory output delivery including speech ........................................................................................... 24 5.1.3.3 Auditory output correlation .................................................................................................................. 25 5.1.3.4 Speech output user control ................................................................................................................... 25 5.1.3.5 Speech output automatic interruption ................................................................................................... 25 5.1.3.6 Speech output for non-text content ....................................................................................................... 25 5.1.3.7 Speech output for video information .................................................................................................... 25 5.1.3.8 Masked entry ........................................................................................................................................ 25 5.1.3.9 Private access to personal data ............................................................................................................. 26 5.1.3.10 Non-interfering audio output ................................................................................................................ 26 5.1.3.11 Private listening volume ....................................................................................................................... 26 5.1.3.12 Speaker volume .................................................................................................................................... 26 5.1.3.13 Volume reset ......................................................................................................................................... 26 5.1.3.14 Spoken languages ................................................................................................................................. 26 5.1.3.15 Non-visual error identification ............................................................................................................. 27 5.1.3.16 Receipts, tickets, and transactional outputs .......................................................................................... 27 5.1.4 Functionality closed to text enlargement .................................................................................................... 27 5.1.5 Visual output for auditory information....................................................................................................... 27 5.1.6 Operation without keyboard interface ........................................................................................................ 27 5.1.6.1 Closed functionality .............................................................................................................................. 27 SIST EN 301 549 V1.1.1:2014

5.1.6.2 Input focus ............................................................................................................................................ 27 5.2 Activation of accessibility features .................................................................................................................. 28 5.3 Biometrics ........................................................................................................................................................ 28 5.4 Preservation of accessibility information during conversion ........................................................................... 28 5.5 Operable parts .................................................................................................................................................. 28 5.5.1 Means of operation ..................................................................................................................................... 28 5.5.2 Operable parts discernibility ...................................................................................................................... 28 5.6 Locking or toggle controls ............................................................................................................................... 28 5.6.1 Tactile or auditory status ............................................................................................................................ 28 5.6.2 Visual status ............................................................................................................................................... 28 5.7 Key repeat ........................................................................................................................................................ 29 5.8 Double-strike key acceptance .......................................................................................................................... 29 5.9 Simultaneous user actions ................................................................................................................................ 29 6 ICT with two-way voice communication ............................................................................................... 29 6.1 Audio bandwidth for speech (informative recommendation) .......................................................................... 29 6.2 Real-time text (RTT) functionality .................................................................................................................. 29 6.2.1 RTT provision ............................................................................................................................................ 29 6.2.1.1 RTT communication ............................................................................................................................. 29 6.2.1.2 Concurrent voice and text ..................................................................................................................... 30 6.2.2 Display of Real-time Text .......................................................................................................................... 30 6.2.2.1 Visually distinguishable display ........................................................................................................... 30 6.2.2.2 Programmatically determinable send and receive direction ................................................................. 30 6.2.3 Interoperability ........................................................................................................................................... 30 6.2.4 Real-time text responsiveness .................................................................................................................... 30 6.3 Caller ID .......................................................................................................................................................... 30 6.4 Alternatives to voice-based services ................................................................................................................ 31 6.5 Video communication ...................................................................................................................................... 31 6.5.1 General (informative) ................................................................................................................................. 31 6.5.2 Resolution .................................................................................................................................................. 31 6.5.3 Frame rate .................................................................................................................................................. 31 6.5.4 Synchronization between audio and video ................................................................................................. 31 6.6 Alternatives to video-based services ................................................................................................................ 31 7 ICT with video capabilities .................................................................................................................... 32 7.1 Caption processing technology ........................................................................................................................ 32 7.1.1 Captioning playback ................................................................................................................................... 32 7.1.2 Captioning synchronization ........................................................................................................................ 32 7.1.3 Preservation of captioning .......................................................................................................................... 32 7.2 Audio description technology .......................................................................................................................... 32 7.2.1 Audio description playback ........................................................................................................................ 32 7.2.2 Audio description synchronization ............................................................................................................. 32 7.2.3 Preservation of audio description ............................................................................................................... 33 7.3 User controls for captions and audio description ............................................................................................. 33 8 Hardware ................................................................................................................................................ 33 8.1 General ............................................................................................................................................................. 33 8.1.1 Generic requirements ................................................................................................................................. 33 8.1.2 Standard connections.................................................................................................................................. 33 8.1.3 Colour......................................................................................................................................................... 33 8.2 Hardware products with speech output ............................................................................................................ 33 8.2.1 Speech volume gain ................................................................................................................................... 33 8.2.1.1 Speech volume range ............................................................................................................................ 33 8.2.1.2 Incremental volume control .................................................................................................................. 34 8.2.2 Magnetic coupling ...................................................................................................................................... 34 8.2.2.1 Fixed-line devices ................................................................................................................................. 34 8.2.2.2 Wireless communication devices ......................................................................................................... 34 8.3 Physical access to ICT ..................................................................................................................................... 34 8.3.1 General (informative) ................................................................................................................................. 34 8.3.2 Clear floor or ground space ........................................................................................................................ 34 8.3.2.1 Change in level ..................................................................................................................................... 34 8.3.2.2 Clear floor or ground space .................................................................................................................. 35 8.3.2.3 Approach .............................................................................................................................................. 35 SIST EN 301 549 V1.1.1:2014

8.3.2.3.1 General ............................................................................................................................................ 35 8.3.2.3.2 Forward approach ........................................................................................................................... 35 8.3.2.3.3 Parallel approach ............................................................................................................................. 36 8.3.2.4 Knee and toe clearance width ............................................................................................................... 36 8.3.2.5 Toe clearance ........................................................................................................................................ 36 8.3.2.6 Knee clearance ...................................................................................................................................... 37 8.3.3 Reach range for ICT ................................................................................................................................... 37 8.3.3.1 Forward reach ....................................................................................................................................... 37 8.3.3.1.1 Unobstructed high forward reach .................................................................................................... 37 8.3.3.1.2 Unobstructed low forward reach ..................................................................................................... 38 8.3.3.1.3 Obstructed reach ............................................................................................................................. 38 8.3.3.2 Side reach ............................................................................................................................................. 38 8.3.3.2.1 Unobstructed high side reach .......................................................................................................... 38 8.3.3.2.2 Unobstructed low side reach ........................................................................................................... 39 8.3.3.2.3 Obstructed side reach ...................................................................................................................... 39 8.3.4 Visibility ..................................................................................................................................................... 39 8.3.5 Installation instructions .............................................................................................................................. 40 8.4 Mechanically Operable parts ........................................................................................................................... 40 8.4.1 Numeric keys ............................................................................................................................................. 40 8.4.2 Operation of mechanical parts .................................................................................................................... 40 8.4.2.1

Means of Operation of mechanical parts ............................................................................................. 40 8.4.2.2 Force of operation of mechanical parts................................................................................................. 40 8.4.3 Keys, tickets and fare cards ........................................................................................................................ 40 8.5 Tactile indication of speech mode ................................................................................................................... 40 9 Web ........................................................................................................................................................ 40 9.1 General (informative) ...................................................................................................................................... 40 9.2 Web content requirements ............................................................................................................................... 41 9.2.1 Non-text content ......................................................................................................................................... 41 9.2.2 Audio-only and video-only (pre-recorded) ................................................................................................ 41 9.2.3 Captions (pre-recorded) .............................................................................................................................. 41 9.2.4 Audio description or media alternative (pre-recorded) .............................................................................. 41 9.2.5 Captions (live) ............................................................................................................................................ 41 9.2.6 Audio description (pre-recorded) ............................................................................................................... 41 9.2.7 Info and relationships ................................................................................................................................. 42 9.2.8 Meaningful sequence.................................................................................................................................. 42 9.2.9 Sensory characteristics ............................................................................................................................... 42 9.2.10 Use of colour .............................................................................................................................................. 42 9.2.11 Audio control ............................................................................................................................................. 42 9.2.12 Contrast (minimum) ................................................................................................................................... 42 9.2.13 Resize text .................................................................................................................................................. 42 9.2.14 Images of text ............................................................................................................................................. 42 9.2.15 Keyboard .................................................................................................................................................... 42 9.2.16 No keyboard trap ........................................................................................................................................ 42 9.2.17 Timing adjustable ....................................................................................................................................... 42 9.2.18 Pause, stop, hide ......................................................................................................................................... 42 9.2.19 Three flashes or below threshold ................................................................................................................ 42 9.2.20 Bypass blocks ............................................................................................................................................. 42 9.2.21 Page titled ................................................................................................................................................... 43 9.2.22 Focus Order ................................................................................................................................................ 43 9.2.23 Link purpose (in context) ........................................................................................................................... 43 9.2.24 Multiple ways ............................................................................................................................................. 43 9.2.25 Headings and labels .................................................................................................................................... 43 9.2.26 Focus visible............................................................................................................................................... 43 9.2.27 Language of page ....................................................................................................................................... 43 9.2.28 Language of parts ....................................................................................................................................... 43 9.2.29 On focus ..................................................................................................................................................... 43 9.2.30 On input ...................................................................................................................................................... 43 9.2.31 Consistent navigation ................................................................................................................................. 43 9.2.32 Consistent identification .....................................................