ISO/PRF TR 11064-10

TECHNICAL ISO/TR
REPORT 11064-10
First edition
Ergonomic design of control centres —
Part 10:
Introduction to the control room
design series of standards
Conception ergonomique des centres de commande —
Partie 10: Introduction aux séries de normes relatives à la conception
des centres de commande
PROOF/ÉPREUVE
Reference number
ISO/TR 11064-10:2020(E)
ISO 2020
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ISO/TR 11064-10:2020(E)
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© ISO 2020

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Foreword ........................................................................................................................................................................................................................................iv

Introduction ..................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Selecting the appropriate standard to use ................................................................................................................................ 1

5 Summary of parts ................................................................................................................................................................................................ 2

5.1 General ........................................................................................................................................................................................................... 2

5.2 ISO 11064-1, Principle for the design of control centres .............................................................................. 2

5.3 ISO 11064-2, Principles of control suite arrangement ................................................................................... 3

5.4 ISO 11064-3, Control room layout ....................................................................................................................................... 3

5.5 ISO 11064-4, Workstation layout and dimensions ............................................................................................. 3

5.6 ISO 11064-5, Displays and controls ................................................................................................................................... 4

5.7 ISO 11064-6, Environmental requirements for control rooms ............................................................... 4

5.8 ISO 11064-7, Principles for the evaluation of control centres ................................................................. 5

5.9 Human-centred design process for interactive systems (ISO 9241-210) ............................................ 5

5.10 Ergonomic requirements for people with special needs .................................................................................... 5

Annex A (informative) Overview of the ISO 9241 series .................................................................................................................. 6

Bibliography ................................................................................................................................................................................................................................ 7

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This document was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 4,

Any feedback or questions on this document should be directed to the user’s national standards body. A

Ergonomics is the scientific discipline and systematic study concerned with the understanding of the

interactions among human and other elements of a system. The term also describes the profession

that applies theory, principles, data and methods to design in order to optimize human well-being and

The ISO 11064 series provides general guidance, principles and recommendations. The requirements

focus on the interaction between human and system and also the processes and methods required to

The ISO 11064 series covers a wide range of topics including architectural requirements, computer

interface design and furniture design. This document provides guidance on the overall structure of the

series and offers advice on where specific requirements are discussed. This document is designed to

The principles, recommendations and requirements given in the ISO 11064 series can help users with:

— specify the design of the user interfaces including computer systems, communications equipment

— identify and specify the environmental requirements for lighting, acoustics and thermal

The ISO 11064 series covers all types of control centres typically employed in the process industries,

transportation and command, communications and control Although the ISO 11064 series is primarily

intended for non-mobile control centres, many of the principles specified in this document can be

The ISO 11064 series provides information which is relevant to the following stakeholder groups:

The terms "human factors" and "ergonomics" are used interchangeably in this document and are

This document describes the different parts of the ISO 11064 series. The overall content of each of the

parts is presented, the most likely users of that part and the relevance of each part to different stages in

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

The control room requirements presented in the ISO 11064 series are likely to be addressed by a range

of professions. Certain parts of the ISO 11064 series can be of particular relevance to specific individuals

in the design team (for example, those requirements relating to control suite layout are likely to be

of particular concern to architects). Figure 1 shows how various members of the control room design

team can use the different parts of the ISO 11064 series. The figure is illustrative, not prescriptive,

and in practice which professions require to address which parts can depend on the composition of

the team and the nature of the project. The human factors engineer can need to be familiar with all

parts of the ISO 11064 series and the requirements and recommendations they contain. The model is

not based on any specific industry and draws together some commonality to be found in many control

The actual involvement of each stakeholder can vary depending on the nature of the control room

project. The relevance of the ISO 11064 series on control suite design, for example, can be less relevant

for a control room upgrade than for a "greenfield" design. Similarly, the relevance of guidance on early

planning, as presented in ISO 11064- 1, can be irrelevant where furniture is being replaced.

The design of control centres is covered in seven separate parts. General requirements for the planning,

design and evaluation of control centres are covered in ISO 11064-1 and ISO 11064-7 supported by

specific requirements on working environments, human system interfaces and workstation design.

Subclauses 5.2 to 5.10 present a summary of each part and those stakeholders who can have a particular

ISO 11064-1 includes requirements and recommendations concerning the control room design process.

It can be applied to both the elements of a control room project, such as workstations and overview

displays, as well as to the overall planning and design of entire projects. Other parts of the ISO 11064

series deal with more detailed requirements associated with specific elements of a control centre. A