ETSI TS 102 577 V1.1.1 (2008-09)

Human Factors (HF); Public Internet Access Points (PIAPs)

DTS/HF-00075

General Information

• Status: Published
• Publication Date: 04-Sep-2008
• Technical Committee: HF - Human Factors
• Current Stage: 12 - Completion
• Due Date: 24-Jul-2008
• Completion Date: 05-Sep-2008

Standards Content (Sample)

ETSI TS 102 577 V1.1.1 (2008-09)
Technical Specification


Human Factors (HF);
Public Internet Access Points (PIAPs)

---------------------- Page: 1 ----------------------
2 ETSI TS 102 577 V1.1.1 (2008-09)



Reference
DTS/HF-00075
Keywords
access, ICT, user, public, terminal, service
design for all, interface
ETSI
650 Route des Lucioles
F-06921 Sophia Antipolis Cedex - FRANCE

Tel.: [phone]  Fax: [phone]

Siret N° 348 623 562 00017 - NAF 742 C
Association à but non lucratif enregistrée à la
Sous-Préfecture de Grasse (06) N° 7803/88

Important notice
Individual copies of the present document can be downloaded from:
http://www.etsi.org
The present document may be made available in more than one electronic version or in print. In any case of existing or
perceived difference in contents between such versions, the reference version is the Portable Document Format (PDF).
In case of dispute, the reference shall be the printing on ETSI printers of the PDF version kept on a specific network drive
within ETSI Secretariat.
Users of the present document should be aware that the document may be subject to revision or change of status.
Information on the current status of this and other ETSI documents is available at
http://portal.etsi.org/tb/status/status.asp
If you find errors in the present document, please send your comment to one of the following services:
http://portal.etsi.org/chaircor/ETSI_support.asp
Copyright Notification
No part may be reproduced except as authorized by written permission.
The copyright and the foregoing restriction extend to reproduction in all media.

© European Telecommunications Standards Institute 2008.
All rights reserved.

TM TM TM TM
DECT , PLUGTESTS , UMTS , TIPHON , the TIPHON logo and the ETSI logo are Trade Marks of ETSI registered
for the benefit of its Members.
TM
3GPP is a Trade Mark of ETSI registered for the benefit of its Members and of the 3GPP Organizational Partners.
ETSI

---------------------- Page: 2 ----------------------
3 ETSI TS 102 577 V1.1.1 (2008-09)
Contents
Foreword.8
Introduction .8
1 Scope.10
2 References.10
2.1 Normative references.10
2.2 Informative references.11
3 Definitions, symbols and abbreviations .13
3.1 Definitions.13
3.2 Symbols.14
3.3 Abbreviations.14
4 What is a PIAP? .15
4.1 Various types of PIAP.15
4.1.1 Introduction.15
4.1.2 PIAP assistants.15
4.1.3 Identification of users.16
4.2 Context of use.16
4.3 Purpose.17
4.3.1 Providing a local resource.17
4.3.2 Commercial PIAPs.19
4.4 User categories.19
4.5 Tasks.20
5 Access to the eSociety.20
5.1 Policy.20
5.2 Design for All.21
5.3 Addressing the needs of socially excluded groups .22
5.4 Literacy - computer skills.22
5.5 Exclusion related to language and culture.22
5.6 Areas where guidance is required.23
6 Sustainability model.23
6.1 Introduction.23
6.2 Location of the PIAP.25
6.3 Combining PIAPs with leisure facilities .25
6.4 Combining PIAPs with services of social benefit .26
6.5 Offering enhanced PIAP capabilities .26
6.6 Funding sources.27
7 Stakeholders .28
7.1 Users.28
7.1.1 Internet users who need to make use of PIAPs facilities .28
7.1.2 People with no other means of access to the Internet .29
7.1.3 People with specific requirements .29
7.1.4 Targeted user segments.29
7.2 PIAP assistants.29
7.3 Hardware manufacturers.30
7.4 Software providers.30
7.5 PIAP operators.31
7.6 National policy makers.31
8 Scenarios.32
8.1 Introduction.32
8.2 Teleworking.32
8.2.1 Current situation.32
8.2.2 Future situation.33
ETSI

---------------------- Page: 3 ----------------------
4 ETSI TS 102 577 V1.1.1 (2008-09)
8.3 A masseur and stress coach with a visual impairment .33
8.3.1 Current situation.33
8.3.2 Future situation.34
8.4 Setup and use of a PIAP in a digitally deprived area.35
8.4.1 Current situation.35
8.4.2 Future situation.35
8.5 Supporting tourists.36
8.5.1 Current situation.36
8.5.2 Future situation.36
9 PIAP premises.36
9.1 Introduction.36
9.2 Finding a PIAP .37
9.2.1 Introduction.37
9.2.2 Names and symbols .38
9.3 PIAP accessibility.38
9.3.1 Range of disabilities.38
9.3.2 Location related accessibility issues .39
9.3.3 Accessibility of the building where the PIAP is located.39
9.3.4 Accessibility of an individual workspace .41
9.3.5 Signage inside the PIAP .41
9.4 Public hotspots.42
9.5 Internet kiosks.42
9.6 PIAP assistants.43
9.6.1 Introduction.43
9.6.2 Competence and skills .43
10 Hardware and accessories.44
10.1 Introduction.44
10.2 Computer.44
10.3 Screen.45
10.4 Keyboard.45
10.5 Pointing device.47
10.6 Connection of peripherals .48
10.7 Printer.49
10.8 Camera.50
10.9 Buttons and switches .50
10.10 Audio.50
10.11 Assistive devices.51
11 Software.51
11.1 Range of applications .51
11.2 General software recommendations .52
11.3 Web browser .52
11.4 Settings.52
11.5 Adaptability for people with disabilities .53
11.6 Time related issues .54
11.6.1 Limited time for using the PIAP.54
11.6.2 Timeouts of the PIAP and online services .54
11.6.3 Specific requirements related to session time and timeouts.54
11.7 Software accessibility recommendations related to hardware devices .55
11.7.1 Keyboard.55
11.7.2 Pointing device.55
11.8 Software accessibility recommendations related to other aspects .55
11.8.1 Screen appearance.55
11.8.2 Sounds and Multimedia .56
11.8.3 Notification Messages (including warning messages).56
12 User registering and payment.56
12.1 User registration.56
12.2 Payment.57
12.3 Ticket.58
12.4 Smartcard.58
ETSI

---------------------- Page: 4 ----------------------
5 ETSI TS 102 577 V1.1.1 (2008-09)
12.5 Payment methods.58
12.5.1 Payment machines.59
12.5.2 Individual payment machines.60
12.5.3 SMS.60
12.5.4 Local communication with a user's device .60
13 User identification and security.61
13.1 Introduction.61
13.2 Access control .62
13.2.1 Introduction.62
13.2.2 Anonymity and identification .62
13.2.3 Username / password identification.63
13.2.3.1 Logging on to wireless networks .63
13.2.3.2 General recommendations.64
13.2.4 Biometric identification.65
13.2.4.1 Introduction.65
13.2.4.2 Biometric techniques.66
13.2.4.3 User acceptance.66
13.2.4.4 Advantages.67
13.2.4.5 Disadvantages.67
13.2.4.6 Ways to improve the effectiveness of biometric techniques .68
13.2.5 Smartcard solutions.68
13.3 Access to users' data.68
13.3.1 Stored information about customers .68
13.3.2 While using the terminal.69
13.3.2.1 Issues related to services .69
13.3.2.2 Preventing unauthorized access to typed, displayed or stored personal data .69
13.3.2.3 Key logger.69
13.3.3 Leaving the terminal .70
13.4 Privacy management.70
13.4.1 Templates.70
13.4.2 Privacy levels.71
13.5 Privacy policies.71
13.6 Privacy regulations.72
13.7 Specific security issues for public hotspots.72
14 Language and cultural issues.73
14.1 General issues.73
14.2 PIAP keyboard layouts.74
14.3 User profiles.76
14.4 Inferred language and cultural preferences .76
14.5 Independence of language and cultural preferences.76
14.6 Language and cultural capabilities of terminals and services.77
14.7 Further guidance on language and cultural issues .77
15 User preferences.77
15.1 Overview.77
15.1.1 User configurable settings .77
15.1.2 Avoiding unwanted preferences for the next user.77
15.1.3 Current situation.78
15.1.4 Ideal situation: the user profile approach.78
15.2 Categories of settings and preferences .78
15.3 Ways of storing user's preferences .79
15.3.1 Smartcards.79
15.3.2 Cookies.79
15.3.3 Personal Style Sheets.80
15.4 User profiles.81
15.4.1 User profile support for user requirements .81
15.4.2 User profile support for system requirements.82
15.4.3 Default values and templates .82
15.4.4 Rules.83
15.4.4.1 The concept of a rule.83
15.4.4.2 Conditions and actions .83
ETSI

---------------------- Page: 5 ----------------------
6 ETSI TS 102 577 V1.1.1 (2008-09)
15.4.4.3 Examples of rules.83
15.4.4.4 Rule exceptions.
...