ETSI TS 103 645 V1.1.1 (2019-02)

CYBER; Cyber Security for Consumer Internet of Things

DTS/CYBER-0039

General Information

• Status: Published
• Publication Date: 07-Feb-2019
• Technical Committee: CYBER - Cyber Security
• Current Stage: 12 - Completion
• Due Date: 17-Feb-2019
• Completion Date: 08-Feb-2019

Standards Content (Sample)

ETSI TS 103 645 V1.1.1 (2019-02)






TECHNICAL SPECIFICATION
CYBER;
Cyber Security for Consumer Internet of Things

---------------------- Page: 1 ----------------------
2 ETSI TS 103 645 V1.1.1 (2019-02)



Reference
DTS/CYBER-0039
Keywords
cybersecurity, IoT, privacy

ETSI
650 Route des Lucioles
F-06921 Sophia Antipolis Cedex - FRANCE

Tel.: [phone]  Fax: [phone]

Siret N° 348 623 562 00017 - NAF 742 C
Association à but non lucratif enregistrée à la
Sous-Préfecture de Grasse (06) N° 7803/88

Important notice
The present document can be downloaded from:
http://www.etsi.org/standards-search
The present document may be made available in electronic versions and/or in print. The content of any electronic and/or
print versions of the present document shall not be modified without the prior written authorization of ETSI. In case of
any existing or perceived difference in contents between such versions and/or in print, the prevailing version of an ETSI
deliverable is the one made publicly available in PDF format at www.etsi.org/deliver.
Users of the present document should be aware that the document may be subject to revision or change of status.
Information on the current status of this and other ETSI documents is available at
https://portal.etsi.org/TB/ETSIDeliverableStatus.aspx
If you find errors in the present document, please send your comment to one of the following services:
https://portal.etsi.org/People/CommiteeSupportStaff.aspx
Copyright Notification
No part may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying
and microfilm except as authorized by written permission of ETSI.
The content of the PDF version shall not be modified without the written authorization of ETSI.
The copyright and the foregoing restriction extend to reproduction in all media.

© ETSI 2019.
All rights reserved.

TM TM TM
DECT , PLUGTESTS , UMTS and the ETSI logo are trademarks of ETSI registered for the benefit of its Members.
TM TM
3GPP and LTE are trademarks of ETSI registered for the benefit of its Members and
of the 3GPP Organizational Partners.
oneM2M™ logo is a trademark of ETSI registered for the benefit of its Members and
of the oneM2M Partners.
®
GSM and the GSM logo are trademarks registered and owned by the GSM Association.
ETSI

---------------------- Page: 2 ----------------------
3 ETSI TS 103 645 V1.1.1 (2019-02)
Contents
Intellectual Property Rights . 4
Foreword . 4
Modal verbs terminology . 4
Introduction . 4
1 Scope . 6
2 References . 6
2.1 Normative references . 6
2.2 Informative references . 6
3 Definition of terms, symbols and abbreviations . 7
3.1 Terms . 7
3.2 Symbols . 8
3.3 Abbreviations . 8
4 Cyber security provisions for consumer IoT . 8
4.1 No universal default passwords . 8
4.2 Implement a means to manage reports of vulnerabilities . 9
4.3 Keep software updated . 9
4.4 Securely store credentials and security-sensitive data . 11
4.5 Communicate securely . 11
4.6 Minimize exposed attack surfaces . 11
4.7 Ensure software integrity . 11
4.8 Ensure that personal data is protected . 12
4.9 Make systems resilient to outages . 12
4.10 Examine system telemetry data . 12
4.11 Make it easy for consumers to delete personal data . 13
4.12 Make installation and maintenance of devices easy . 13
4.13 Validate input data. 13
Annex A (informative): Implementation pro forma . 14
History . 16


ETSI

---------------------- Page: 3 ----------------------
4 ETSI TS 103 645 V1.1.1 (2019-02)
Intellectual Property Rights
Essential patents
IPRs essential or potentially essential to normative deliverables may have been declared to ETSI. The information
pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found
in ETSI SR 000 314: "Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in
respect of ETSI standards", which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web
server (https://ipr.etsi.org/).
Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee
can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web
server) which are, or may be, or may become, essential to the present document.
Trademarks
The present document may include trademarks and/or tradenames which are asserted and/or registered by their owners.
ETSI claims no ownership of these except for any which are indicated as being the property of ETSI, and conveys no
right to use or reproduce any trademark and/or tradename. Mention of those trademarks in the present document does
not constitute an endorsement by ETSI of products, services or organizations associated with those trademarks.
Foreword
This Technical Specification (TS) has been produced by ETSI Technical Committee Cyber Security (CYBER).
Modal verbs terminology
In the present document "shall", "shall not", "should", "should not", "may", "need not", "will", "will not", "can" and
"cannot" are to be interpreted as described in clause 3.2 of the ETSI Drafting Rules (Verbal forms for the expression of
provisions).
"must" and "must not" are NOT allowed in ETSI deliverables except when used in direct citation.
Introduction
As more devices in the home connect to the internet, the cyber security of the Internet of Things (IoT) is becoming a
growing concern. People entrust their personal data to an increasing number of online devices and services. Products
and appliances that have traditionally been offline are now becoming connected and need to be designed to withstand
cyber threats.
The present document brings together widely considered good practice in security for internet-connected consumer
devices in a set of high-level outcome-focused provisions. The objective of the present document is to support all
parties involved in the development and manufacturing of consumer IoT with guidance on securing their products.
The provisions are outcome-focused, rather than prescriptive, giving organizations the flexibility to innovate and
implement security solutions appropriate for their products.
The present document is not intended to solve all security challenges associated with consumer IoT. Rather, the focus is
on the technical controls and organizational policies that matter most in addressing the most significant and widespread
security shortcomings.
As many IoT devices and services process and store personal data, the present document can help in ensuring that these
are compliant with the General Data Protection Regulation (GDPR) [i.7]. This present document can also help
organizations implement a future EU common cybersecurity certification framework as proposed in the Cybersecurity
Act [i.13] and the proposed IoT Cybersecurity Improvement Act in the United States.
ETSI

---------------------- Page: 4 ----------------------
5 ETSI TS 103 645 V1.1.1 (2019-02)
The provisions in the present document have been developed following review of published standards,
recommendations and guidance on IoT security and privacy [i.1], [i.2], [i.8], [i.9], [i.10], [i.11] and [i.12].
NOTE: Mappings of the landscape of IoT security standards, recommendations and guidance are available. See,
for example, Mapping Security & Privacy in the Internet of Things (https://iotsecuritymapping.uk/) and
ENISA Baseline Security Recommendations for IoT - Interactive Tool
(https://www.enisa.europa.eu/topics/iot-and-smart-infrastructures/iot/baseline-security-recommendations-
for-iot-interactive-tool).

ETSI

---------------------- Page: 5 ----------------------
6 ETSI TS 103 645 V1.1.1 (2019-02)
1 Scope
The present document specifies high-level provisions for the security of consumer devices that are connected to
network infrastructure, such as the Internet or home network, and their associated services. A non-exhaustive list of
examples include:
• connected children's toys and baby monitors;
• connected safety-relevant products such as smoke detectors and door locks;
• smart cameras, TVs and speakers;
• wearable health trackers;
• connected home automation and alarm systems;
• connected appliances (e.g. washing machines, fridges); and
• smart home assistants.
The present document provides basic guidance for organizations involved in the development and manufacturing of
consumer IoT on how to implement those provisions. Table A.1 provides a basic mechanism for the reader to give
information about the implementation of the provisions.
IoT products primarily intended to be employed in manufacturing, other industrial applications and healthcare are not in
scope of the present document.
2 References
2.1 Normative references
References are either specific (identified by date of publication and/or edition number or version number) or
non-specific. For specific references, only the cited version applies. For non-specific references, the latest version of the
referenced document (including any amendments) applies.
Referenced documents which are not found to be publicly available in the expected location might be found at
https://docbox.etsi.org/Reference.
NOTE: While any hyperlinks included in this clause were valid at the time of publication, ETSI cannot guarantee
their long term validity.
The following referenced documents are necessary for the application of the present document.
Not applicable.
2.2 Informative references
References are either specific (identified by date of publication and/or edition number or version number) or
non-specific. For specific references, only the cited version applies. For non-specific references, the latest version of the
referenced document (including any amendments) applies.
NOTE: While any hyperlinks included in this clause were valid at the time of publication, ETSI cannot guarantee
their long term validity.
The following referenced documents are not necessary for the application of the present document but they assist the
user with regard to a particular subject area.
[i.1] ETSI TR 103 305-3: "CYBER; Critical Security Controls for Effective Cyber Defence; Part 3:
Service Sector Implementations".
ETSI

---------------------- Page: 6 ----------------------
7 ETSI TS 103 645 V1.1.1 (2019-02)
[i.2] ETSI TR 103 309: "CYBER; Secure by Default - platform security technology".
[i.3] NIST Special Publication 800-63B: "Digital Identity Guidelines - Authentication and Lifecycle
Management".
NOTE Available at https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-63b.pdf.
[i.4] ISO/IEC 29147: "Vulnerability Disclosure".
NOTE Available at https://www.iso.org/standard/45170.html.
[i.5] CSAF: "Common Vulnerability Reporting Framework (CVRF)".
NOTE Available at http://docs.oasis-open.org/csaf/csaf-cvrf/v1.2/csaf-cvrf-v1.2.html.
[i.6] ETSI TR 103 331: "CYBER; Structured threat information sharing".
[i.7] Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the
protection of natural persons with regard to the processing of personal data and on the free
movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
[i.8] ENISA: "Baseline Security Recommendations for IoT in the context of Critical Information
Infrastructures", November 2017, ISBN: 978-92-9204-236-3, doi: 10.2824/03228.
[i.9] UK Department for Digital, Culture, Media and Sport: "Secure by Design: Improving the cyber
security of consumer Internet of Things Report", March 2018.
NOTE Available at https://www.gov.uk/government/publications/secure-by-design.
[i.10] IoT Security Foundation: "IoT Security Compliance Framework", Release 2 December 2018.
NOTE Available at https://www.iotsecurityfoundation.org/wp-content/uploads/2018/12/IoTSF-IoT-Security-
Compliance-Framework-Release-2.0-December-2018.pdf.
[i.11] GSMA: "GSMA IoT Security Guidelines and Assessment".
NOTE Available at https://www.gsma.com/iot/iot-security/iot-security-guidelines/.
[i.12] ETSI TR 103 533: "SmartM2M; Security; Standards Landscape and best practices".
NOTE: It is under development.
[i.13] Regulation of the European Parliament and of the Council on ENISA, the "EU Cybersecurity
Agency", and repealing Regulation (EU) 526/2013, and on Information and Communication
Technology cybersecurity certification (''Cybersecurity Act'').
3 Definition of terms, symbols and abbreviations
3.1 Terms
For the purposes of the present document, the following terms apply:
associated services: digital services that are linked to IoT devices, for example mobile applications, cloud
computing/storage and third party Application Programming Interfaces (APIs) to services such as messaging
constrained device: device which has physical limitations that limit the ability of the device to process, communicate
or store data
EXAMPLE: Limitations to the ability of the device, for example to receive and process software updates, can
be due to battery life, processing power, physical access (e.g. if the device is embedded in concrete
or otherwise inaccessible), limited functionality, limited memory or limited network bandwidth.
ETSI

---------------------- Page: 7 ----------------------
8 ETSI TS 103 645 V1.1.1 (2019-02)
consumer: natural person who is acting for purposes which are outside his trade, business, craft or profession
NOTE: Organizations, including businesses of any size, also use consumer IoT. For example, smart TVs are
frequently deployed in meeting rooms, and home security kits can protect the premises of small
businesses. The present document has been developed primarily to help protect consumers, however,
other users of consumer IoT equally benefit from the implementation of the provisions set out here.
consumer IoT: network-connected (and network-connectable) devices and their associated services that are usually
available for the consumer to purchase in retail and that are typically used in the home or as electronic wearables
device manufacturer: entity that creates an assembled final consumer IoT product, which is likely to contain the
products and components of many other manufacturers
isolable: able to be removed from the network it is connected to, without causing functionality loss, so that any
compromise affects only itself; alternatively, able to be placed in a self-contained environment with other devices if and
only if the integrity of devices within that environment can be ensured
personal data: any information relating to an identified or identifiable natural person
security-sensitive data: data that is relevant to the security of a device or service, for example cryptographic keys,
device identifiers and initialization vectors
3.2 Symbols
Void.
3.3 Abbreviations
For the purposes of the present document, the following abbreviations apply:
API Application Programming Interface
CVD Coordinated Vulnerability Disclosure
CVRF Common Vulnerability Reporting Framework
DDoS Distributed Denial of Service
ENISA European Union Agency for Network and Information Security
EU European Union
eUICC embedded Universal Integrated Circuit Card
GDPR General Data Protection Regulation
GSMA GSM Association
IoT Internet of Things
ISO International Organization for Standardization
NIST National Institute of Standards and Technology
TEE Trusted Execution Environment
TS Technical Specification
UICC Universal Integrated Circuit Card
4 Cyber security provisions for consumer IoT
4.1 No universal default passwords
Provision 4.1-1 All IoT device passwords shall be unique and shall not be resettable to any universal factory default
value.
Many IoT devices are being sold with universal default usernames and passwords (such as "admin, admin") for user
interfaces through to network protocols. This has been the source of many security issues in IoT and the practice needs
to be discontinued. Following best practice on passwords and other authentication methods is encouraged. Device
security can further be strengthened by having unique and immutable identities.
ETSI

---------------------- Page: 8 ----------------------
9 ETSI TS 103 645 V1.1.1 (2019-02)
NOTE: For guidance see, for example, the NIST Special Publication on Digital Identity Guidelines,
Authentication and Lifecycle Management [i.3].
4.2 Implement a means to manage reports of vulnerabilities
Provision 4.2-1 Companies that provide internet-connected devices and services shall provide a public point of contact
as part of a vulnerability disclosure policy in order that security researchers and others are able to report issues.
Provision 4.2-2 Disclosed vulnerabilities should be acted on in a timely manner.
A "timely manner" for acting on vulnerabilities varies considerably and is incident specific, however, the de facto
standard for the vulnerability process to be completed is within 90 days. A hardware fix can take considerably longer to
address than a software fix. Additionally, a fix that has to be deployed to devices can take time to roll out compared
with a server software fix.
Provision 4.2-3 Companies should continually monitor for, identify and rectify security vulnerabilities within products
and services they sell, produce, have produced and services they operate as part of the product security lifecycle.
Knowing about a security vulnerability allows companies to respond. Vulnerabilities are expected to be reported
directly to the affected stakeholders in the first instance. If that is not possible vulnerabilities can be reported to national
authorities. Companies are also encouraged to share information with competent industry bodies.
NOTE 1: Competent industry bodies include the GSMA and the IoT Security Foundation. Guidance on
Coordinated Vulnerability Disclosure is available from the IoT Security Foundation which references the
ISO/IEC 29147 standard on vulnerability disclosure [i.4]. The GSMA's industry level Coordinated
Vulnerability Disclosure programme is located at: https://www.gsma.com/cvd.
Coordinated Vulnerability Disclosure (CVD) is standardized by the International Organization for Standardization
(ISO), is simple to implement and has been proven to be successful in some large software companies around the world
[i.4]. CVD is, however, still not established in the IoT industry and some companies are reticent about dealing with
...