ETSI EG 203 499 V3.1.1 (2024-07)

Human Factors (HF); User-centred terminology for existing and upcoming ICT devices, services and applications

REG/HF-00301563

Človeški dejavniki (HF) - Uporabniško usmerjeno izrazoslovje za sedanje in prihodnje naprave, storitve in aplikacije IKT

General Information

• Status: Not Published
• Technical Committee: HF - Human Factors
• Current Stage: 12 - Citation in the OJ (auto-insert)
• Due Date: 31-Jul-2024
• Completion Date: 22-Jul-2024
• Ref Project: kSIST FprEG 203 499 V3.1.1:2024 - Human Factors (HF) - User-centred terminology for existing and upcoming ICT devices, services and applications

Standards Content (Sample)

Final draft ETSI EG 203 499 V3.1.1 (2024-02)

ETSI GUIDE
Human Factors (HF);
User-centred terminology for existing and
upcoming ICT devices, services and applications

2 Final draft ETSI EG 203 499 V3.1.1 (2024-02)

Reference
REG/HF-00301563
Keywords
accessibility, device, end-user, ICT, interface,
localisation, telephony, terminology, user

ETSI
650 Route des Lucioles
F-06921 Sophia Antipolis Cedex - FRANCE

Tel.: [phone]  Fax: [phone]

Siret N° 348 623 562 00017 - APE 7112B
Association à but non lucratif enregistrée à la
Sous-Préfecture de Grasse (06) N° w061004871

Important notice
The present document can be downloaded from:
https://www.etsi.org/standards-search
The present document may be made available in electronic versions and/or in print. The content of any electronic and/or
print versions of the present document shall not be modified without the prior written authorization of ETSI. In case of any
existing or perceived difference in contents between such versions and/or in print, the prevailing version of an ETSI
deliverable is the one made publicly available in PDF format at www.etsi.org/deliver.
Users of the present document should be aware that the document may be subject to revision or change of status.
Information on the current status of this and other ETSI documents is available at
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If you find errors in the present document, please send your comment to one of the following services:
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If you find a security vulnerability in the present document, please report it through our
Coordinated Vulnerability Disclosure Program:
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Notice of disclaimer & limitation of liability
The information provided in the present deliverable is directed solely to professionals who have the appropriate degree of
experience to understand and interpret its content in accordance with generally accepted engineering or
other professional standard and applicable regulations.
No recommendation as to products and services or vendors is made or should be implied.
No representation or warranty is made that this deliverable is technically accurate or sufficient or conforms to any law
and/or governmental rule and/or regulation and further, no representation or warranty is made of merchantability or fitness
for any particular purpose or against infringement of intellectual property rights.
In no event shall ETSI be held liable for loss of profits or any other incidental or consequential damages.

Any software contained in this deliverable is provided "AS IS" with no warranties, express or implied, including but not
limited to, the warranties of merchantability, fitness for a particular purpose and non-infringement of intellectual property
rights and ETSI shall not be held liable in any event for any damages whatsoever (including, without limitation, damages
for loss of profits, business interruption, loss of information, or any other pecuniary loss) arising out of or related to the use
of or inability to use the software.
Copyright Notification
No part may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and
microfilm except as authorized by written permission of ETSI.
The content of the PDF version shall not be modified without the written authorization of ETSI.
The copyright and the foregoing restriction extend to reproduction in all media.

© ETSI 2024.
All rights reserved.
ETSI
3 Final draft ETSI EG 203 499 V3.1.1 (2024-02)
Contents
Intellectual Property Rights . 5
Foreword. 5
Modal verbs terminology . 6
Introduction . 6
1 Scope . 8
2 References . 8
2.1 Normative references . 8
2.2 Informative references . 8
3 Definition of terms, symbols and abbreviations . 9
3.1 Terms . 9
3.2 Symbols . 10
3.3 Abbreviations . 10
4 User-centred development of terms . 12
5 Method . 13
5.1 General . 13
5.2 Phase 1: Identification of device-related and service- and applications-related objects and activities . 13
5.3 Phase 2: Collection of terms . 14
5.4 Phase 3: Analysis and selection . 14
5.5 Principles of use . 15
6 Device-related terminologies . 15
6.1 Domain categories . 15
6.2 General terms . 15
6.2.1 Overview . 15
6.2.2 General terms: Hardware and physical elements . 17
6.2.3 General terms: Other physical items . 37
6.2.4 General terms: Software . 43
6.2.5 General terms: Control functions - softkeys . 47
6.2.6 General terms: Control functions - gestures . 50
6.2.7 General terms: Basic functions . 57
6.2.8 General terms: Radio related . 89
6.3 Accessibility terms . 97
6.3.1 Overview . 97
6.3.2 Accessibility terms: Access and settings . 98
6.3.3 Accessibility terms: Vision . 102
6.3.4 Accessibility terms: Hearing . 114
6.3.5 Accessibility terms: Dexterity . 118
6.3.6 Accessibility terms: Cognitive assistance . 123
6.3.7 Accessibility terms: Media retrieval . 128
6.4 Telephony services . 131
6.4.1 Overview . 131
6.4.2 Telephony services: Device UI . 131
6.4.3 Telephony services: Device functionality . 139
6.4.4 Telephony services: Voice call handling . 143
6.4.5 Telephony services: System- and network services . 147
6.5 Photography . 159
6.5.1 Overview . 159
6.5.2 Taking photos . 159
6.5.3 Handling photos . 174
6.5.4 Taking and handling videos . 188
7 Service- and application-related terminologies . 193
7.1 Domain categories . 193
7.2 General terms . 193
ETSI
4 Final draft ETSI EG 203 499 V3.1.1 (2024-02)
7.2.1 Overview . 193
7.2.2 General terms: Authentication, login and confirmation . 194
7.2.3 General terms: Setup and settings . 200
7.2.4 General terms: Common functionality . 209
7.3 Messaging services . 233
7.3.1 Overview . 233
7.3.2 Access and setup - text-based services . 234
7.3.3 Access and setup - voicemail, audio, and video messaging . 250
7.3.4 Basic functionalities - text and voice messaging . 255
7.3.5 Basic functionalities - voicemail services . 259
7.4 Media services . 263
7.4.1 Overview . 263
7.4.2 AV access, retrieval, and control. 263
7.4.3 Text access, retrieval, and control . 269
7.4.4 Streaming live media . 275
7.5 Societal services and communication . 286
7.5.1 Overview . 286
7.5.2 Societal services .
...

ETSI GUIDE
Human Factors (HF);
User-centred terminology for existing and
upcoming ICT devices, services and applications

2 ETSI EG 203 499 V3.1.1 (2024-07)

Reference
REG/HF-00301563
Keywords
accessibility, device, end-user, ICT, interface,
localisation, telephony, terminology, user

ETSI
650 Route des Lucioles
F-06921 Sophia Antipolis Cedex - FRANCE

Tel.: [phone]  Fax: [phone]

Siret N° 348 623 562 00017 - APE 7112B
Association à but non lucratif enregistrée à la
Sous-Préfecture de Grasse (06) N° w061004871

Important notice
The present document can be downloaded from the
ETSI Search & Browse Standards application.
The present document may be made available in electronic versions and/or in print. The content of any electronic and/or
print versions of the present document shall not be modified without the prior written authorization of ETSI. In case of any
existing or perceived difference in contents between such versions and/or in print, the prevailing version of an ETSI
deliverable is the one made publicly available in PDF format on ETSI deliver.
Users should be aware that the present document may be revised or have its status changed,
this information is available in the Milestones listing.
If you find errors in the present document, please send your comments to
the relevant service listed under Committee Support Staff.
If you find a security vulnerability in the present document, please report it through our
Coordinated Vulnerability Disclosure (CVD) program.
Notice of disclaimer & limitation of liability
The information provided in the present deliverable is directed solely to professionals who have the appropriate degree of
experience to understand and interpret its content in accordance with generally accepted engineering or
other professional standard and applicable regulations.
No recommendation as to products and services or vendors is made or should be implied.
No representation or warranty is made that this deliverable is technically accurate or sufficient or conforms to any law
and/or governmental rule and/or regulation and further, no representation or warranty is made of merchantability or fitness
for any particular purpose or against infringement of intellectual property rights.
In no event shall ETSI be held liable for loss of profits or any other incidental or consequential damages.

Any software contained in this deliverable is provided "AS IS" with no warranties, express or implied, including but not
limited to, the warranties of merchantability, fitness for a particular purpose and non-infringement of intellectual property
rights and ETSI shall not be held liable in any event for any damages whatsoever (including, without limitation, damages
for loss of profits, business interruption, loss of information, or any other pecuniary loss) arising out of or related to the use
of or inability to use the software.
Copyright Notification
No part may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and
microfilm except as authorized by written permission of ETSI.
The content of the PDF version shall not be modified without the written authorization of ETSI.
The copyright and the foregoing restriction extend to reproduction in all media.

© ETSI 2024.
All rights reserved.
ETSI
3 ETSI EG 203 499 V3.1.1 (2024-07)
Contents
Intellectual Property Rights . 5
Foreword. 5
Modal verbs terminology . 6
Introduction . 6
1 Scope . 8
2 References . 8
2.1 Normative references . 8
2.2 Informative references . 8
3 Definition of terms, symbols and abbreviations . 9
3.1 Terms . 9
3.2 Symbols . 10
3.3 Abbreviations . 11
4 User-centred development of terms . 12
5 Method . 13
5.1 General . 13
5.2 Phase 1: Identification of device-related and service- and applications-related objects and activities .13
5.3 Phase 2: Collection of terms . 14
5.4 Phase 3: Analysis and selection . 14
5.5 Principles of use . 15
6 Device-related terminologies . 15
6.1 Domain categories . 15
6.2 General terms . 15
6.2.1 Overview . 15
6.2.2 General terms: Hardware and physical elements . 17
6.2.3 General terms: Other physical items . 37
6.2.4 General terms: Software . 43
6.2.5 General terms: Control functions - softkeys . 47
6.2.6 General terms: Control functions - gestures . 50
6.2.7 General terms: Basic functions . 57
6.2.8 General terms: Radio related . 89
6.3 Accessibility terms . 97
6.3.1 Overview . 97
6.3.2 Accessibility terms: Access and settings . 98
6.3.3 Accessibility terms: Vision . 102
6.3.4 Accessibility terms: Hearing . 114
6.3.5 Accessibility terms: Dexterity. 118
6.3.6 Accessibility terms: Cognitive assistance . 123
6.3.7 Accessibility terms: Media retrieval . 128
6.4 Telephony services . 131
6.4.1 Overview . 131
6.4.2 Telephony services: Device UI . 131
6.4.3 Telephony services: Device functionality . 139
6.4.4 Telephony services: Voice call handling . 143
6.4.5 Telephony services: System- and network services . 147
6.5 Photography . 159
6.5.1 Overview . 159
6.5.2 Taking photos . 159
6.5.3 Handling photos . 174
6.5.4 Taking and handling videos . 188
7 Service- and application-related terminologies . 193
7.1 Domain categories . 193
7.2 General terms . 193
ETSI
4 ETSI EG 203 499 V3.1.1 (2024-07)
7.2.1 Overview . 193
7.2.2 General terms: Authentication, login and confirmation . 194

7.2.3 General terms: Setup and settings. 200
7.2.4 General terms: Common functionality . 209
7.3 Messaging services . 233
7.3.1 Overview . 233
7.3.2 Access and setup - text-based services . 234
7.3.3 Access and setup - voicemail, audio, and video messaging . 250

7.3.4 Basic functionalities - text and voice messaging . 255
7.3.5 Basic functionalities - voicemail services . 259
7.4 Media services . 263
7.4.1 Overview . 263

7.4.2 AV access, retrieval, and control . 263
7.4.3 Text access, retrieval, and control . 269

7.4.4 Streaming live media . 275
7.5 Societal services and communication . 286
7.5.1 Overview . 286
7.5.2 Societal services .
...