ETSI TR 102 612 V1.1.1 (2009-03)

Human Factors (HF); European accessibility requirements for public procurement of products and services in the ICT domain (European Commission Mandate M 376, Phase 1)

DTR/HF-00095

General Information

• Status: Published
• Publication Date: 25-Mar-2009
• Technical Committee: HF - Human Factors
• Current Stage: 12 - Completion
• Due Date: 06-Apr-2009
• Completion Date: 26-Mar-2009
• Mandate: M/376

Standards Content (Sample)

ETSI TR 102 612 V1.1.1 (2009-03)
Technical Report


Human Factors (HF);
European accessibility requirements for public procurement
of products and services in the ICT domain
(European Commission Mandate M 376, Phase 1)

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2 ETSI TR 102 612 V1.1.1 (2009-03)



Reference
DTR/HF-00095
Keywords
disability, HF, ICT, public
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3 ETSI TR 102 612 V1.1.1 (2009-03)
Contents
Intellectual Property Rights.12
Foreword.12
0 Executive summary.12
1 Scope.15
2 References.15
2.1 Normative references.15
2.2 Informative references.16
3 Definitions and abbreviations.24
3.1 Definitions.24
3.2 Abbreviations.25
4 Approach, methodology and contexts of use .27
4.1 Approach and methodology .27
4.2 User abilities and impairments .27
4.3 Contexts of use and user roles.28
4.3.1 Professional use.29
4.3.2 Consumer use.29
4.3.3 Combined use.29
5 ICT products and services bought by public procurers.29
5.1 General.29
5.2 International.30
5.2.1 United Nations Development Programme (UNDP).30
5.2.2 World Trade Organization (WTO) .30
5.3 European.30
5.3.1 European legislation.30
5.3.2 CPV structure.31
5.3.3 CPV codes considered .32
5.4 National studies .32
5.4.1 General.32
5.4.2 Types of ICT services and products procured.33
5.4.3 Procured mainstream products and services with accessibility requirements.33
5.4.4 Specific accessibility procurements.34
5.5 Summary and conclusions.35
6 Existing functional accessibility requirements for public ICT procurement.36
6.1 General.36
6.2 International requirements.36
6.3 Intra- and pan-European requirements .36
6.4 EU and EFTA Member state requirements .37
6.4.1 Approach.37
6.4.2 Conclusions.37
6.5 Other national requirements .39
6.6 Summary and conclusions.39
7 Relevant European and international standards .40
7.1 General.40
7.2 Standards identified.40
7.3 Summary and conclusions.40
8 ICT user requirements and mapping .41
8.1 ISO/IEC PDTR 29138-1: User requirements mapping .41
8.1.1 Perception of visual information.41
8.1.2 Perception of audio information .42
8.1.3 Perception of available actions .42
8.1.4 Perception of signals.43
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4 ETSI TR 102 612 V1.1.1 (2009-03)
8.1.5 Perception of feedback.43
8.1.6 Performing actions.44
8.1.7 Time to complete actions.45
8.1.8 Intentional activation.45
8.1.9 Recovery from errors.45
8.1.10 Security and privacy .45
8.1.11 Safety.46
8.1.12 Efficient operation.46
8.1.13 Understanding how to use.47
8.1.14 Understanding output.48
8.1.15 Using assistive technology.48
8.1.16 Cross-cutting issues.49
8.2 UN Convention on the Rights of Persons with Disabilities: User requirements mapping .49
8.2.1 General.49
8.2.2 Article 9: Accessibility .50
8.2.3 Article 21: Freedom of expression and opinion, and access to information .50
8.3 EG 202 320: User requirements mapping .50
8.3.1 General.50
8.3.2 Real-time communication.51
9 Functional requirements.51
9.1 Introduction.51
9.2 Functional requirements.52
9.2.1 Closed functionality.52
9.2.1.1 Analysis.52
9.2.2 Biometric ID.53
9.2.2.1 Analysis.53
9.2.3 Pass through.53
9.2.3.1 Analysis.53
9.2.4 Audio information alternatives .54
9.2.4.1 Analysis.54
9.2.5 Visual information alternatives.55
9.2.5.1 Analysis.56
9.2.6 Colour.56
9.2.6.1 Analysis.57
9.2.7 Text size.58
9.2.7.1 Analysis.59
9.2.8 Speech operation alternatives .59
9.2.8.1 Analysis.59
9.3 Hardware.60
9.3.1 Reflectance contrast for legends and displays .60
9.3.1.1 Analysis.61
9.3.2 Flashing.62
9.3.2.1 Analysis.62
9.3.3 Mechanically operated controls .63
9.3.3.1 Analysis.65
9.3.4 Touch operated controls.66
9.3.4.1 Analysis.66
9.3.5 Standard connection.67
9.3.5.1 Analysis.68
9.3.6 Installed or free-standing products.68
9.3.6.1 Analysis.69
9.3.7 Hardware products with speech output or throughput .69
9.3.7.1 Magnetic coupling.69
9.3.7.1.1 Analysis.69
9.3.7.2 Interference with hearing device.70
9.3.7.2.1 Analysis.70
9.3.7.3 Audio connection.70
9.3.7.3.1 Analysis.70
9.3.7.4 Volume.71
9.3.7.4.1 Analysis.71
9.3.7.5 Volume (gain).72
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5 ETSI TR 102 612 V1.1.1 (2009-03)
9.3.7.5.1 Analysis.72
9.3.7.6 Volume reset.73
9.3.7.6.1 Analysis.73
9.4 Software and electronic content .73
9.4.1 Colour.73
9.4.1.1 Analysis.74
9.4.2 Contrast.75
9.4.2.1 Analysis.76
9.4.3 Perceptual characteristics.77
9.4.3.1 Analysis.77
9.4.4 User preferences.78
9.4.4.1 Analysis.79
9.4.5 Colour adjustment.80
9.4.5.1 Analysis.80
9.4.6 Non-text objects.81
9.4.6.1 Analysis.81
9.4.7 Human (natural) language .82
9.4.7.1 Analysis.82
9.4.8 Language of parts .82
9.4.8.1 Analysis.83
9.4.9 Pausing.83
9.4.9.1 Analysis.83
9.4.10 Flashing.84
9.4.10.1 Analysis.84
9.4.11 Consistent identification.85
9.4.11.1 Analysis.86
9.4.12 Audio turn-off.86
9.4.12.1 Analysis.86
9.4.13 Reading sequence.87
9.4.13.1 Analysis.87
9.4.14 Link purpose.87
9.4.14.1 Analysis.87
9.4.15 Information and relationships .88
9.4.15.1 Analysis.88
9.4.16 User interface components.88
9.4.16.1 Analysis.88
9.4.17 Disruption of access features .88
9.4.17.1 Analysis.89
9.4.18 Timing.89
9.4.18.1 Analysis.89
9.4.19 Keyboard operation.90
9.4.19.1 Analysis.90
9.4.20 Keyboard shortcuts.91
9.4.20.1 Analysis.91
9.4.21 Focus indicator.91
9.4.21.1 Analysis.91
9.4.22 AT interoperability.92
9.4.22.1 Analysis.92
9.4.23 Accessibility services.93
9.4.23.1 Analysis.93
9.4.24 Assistive technology.93
9.4.24.1 Analysis.93
9.4.25 Multiple ways.93
9.4.25.1 Analysis.93
9.4.26 Labels or instructions.94
9.4.26.1 Analysis.94
9.4.27 On focus.94
9.4.27.1 Analysis.95
9.4.28 On input.
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