ISO/PAS 24644-1:2023
(Main)Mass customization value chain management — Part 1: Framework
Mass customization value chain management — Part 1: Framework
This document specifies a framework for mass customization value chain management, including the framework model, functions and information flow of mass customization. This document does not describe interoperability at a system level or interoperability throughout the life cycle in detail.
Management de la chaîne de valeur de la personnalisation de masse — Partie 1: Cadre
General Information
Standards Content (Sample)
PUBLICLY ISO/PAS
AVAILABLE 24644-1
SPECIFICATION
First edition
2023-09
Mass customization value chain
management —
Part 1:
Framework
Management de la chaîne de valeur de la personnalisation de
masse —
Partie 1: Cadre
Reference number
© ISO 2023
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ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Abbreviated terms . 2
5 Mass customization value chain management overview . 3
6 Framework model . 4
6.1 General description of the framework model . 4
6.2 Framework model domain . 5
7 Functional model . 7
7.1 Functional model notation . 7
7.2 General description of functional model . 8
7.3 Interaction . 9
7.4 R&D . 10
7.5 Marketing and sales .12
7.6 Sourcing and planning .13
7.7 Production . 14
7.8 Logistics . . 15
7.9 Service . 17
8 Information flow of mass customization .18
Annex A (informative) Mass customization value chain management — Consumer
electronics industry .20
Annex B (informative) Mass customization value chain management — Iron and steel
industry .26
Annex C (informative) Mass customization value chain management — Electrical industry .30
Annex D (informative) Mass customization value chain management — Reverse
customization . .33
Bibliography .36
iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
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This document was prepared by Technical Committee ISO/TC 184, Automation systems and integration,
Subcommittee SC 5, Interoperability, integration, and architectures for enterprise systems and automation
applications.
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iv
Introduction
Along with the generalization and popularization of Internet technologies, Internet of Things (IoT),
flexible manufacturing technologies and modern logistics, individualized customization services have
become embedded into all industrial and service sectors. Users can, by means of Internet platforms,
determine and customize their own products upon their own demands. Mass customization is becoming
a new mode in the manufacturing industry, and value chains will be ultimately driven by the users.
Cooperation among enterprises is required by utilizing quick-response Internet platforms to provide
a wide range of products and services in small lots to satisfy the users with various individualized
demands.
From the user perspective, as the users directly interact with enterprises for customized products, they
want to participate in the creation process of their individualized product and also to obtain or receive
information about the progress of the product.
From the enterprise perspective, mass customization assists the enterprises in realizing the real-time
and accurate understanding of the user’s demands. Customized products increase the premium value
of products for enterprises. Because of accurately estimated a priori information from customized
product demand and requirements from the users, the enterprises can reduce or eliminate the
inventory-related costs by appropriately conducting large-scale procurement or production.
v
PUBLICLY AVAILABLE SPECIFICATION ISO/PAS 24644-1:2023(E)
Mass customization value chain management —
Part 1:
Framework
1 Scope
This document specifies a framework for mass customization value chain management, including the
framework model, functions and information flow of mass customization.
This document does not describe interoperability at a system level or interoperability throughout the
life cycle in detail.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at https:// www .electropedia .org/
3.1
domain
functional area
[SOURCE: ISO 24097-1:2017, 3.1.2, modified — “in a policy assertion” has been deleted from the
definition. The EXAMPLE has been deleted.]
3.2
information flow
transfer of information from an information-source-object to an information-destination-object
[SOURCE: ISO/IEC 16500-1:1999, 3.30]
3.3
interaction
exchange of information between a user and a system via the human-system interface to achieve the
intended goal
[SOURCE: ISO 11064-5:2008, 3.20, modified — term "dialogue" was removed.]
3.4
mass customization
production mode that provides customized products and services according to the individualized
demands of users with the cost and efficiency in mass production
3.5
user experience
person's perceptions and responses resulting from the use and/or anticipated use of a product, system
or service
[SOURCE: ISO/IEC 30071-1:2019, 3.1.6, modified — Notes 1 and 2 to entry were removed.]
3.6
value-added service
service that is offered in addition to the core service in question thus creating additional value
[SOURCE: ISO/TS 17573-2:2020, 3.231]
3.7
value chain
range of activities or parties that create or receive value in the form of products or services
[SOURCE: ISO 22948:2020, 3.2.11]
4 Abbreviated terms
For the purposes of this document, the following abbreviated terms apply.
APS Advanced Planning and Scheduling
BOM Bill of Material
B2B Business to Business
CAX Computer Aided X
CBL Collaboration layer
CP Configuration Partner
CRM Customer Relationship Management
CTL Control layer
CTO Configure to Order
DTS Delivery-to-Service
EML Equipment layer
ENDO Bare unit on which customization can be configured through assembly. Transceiver is set
in working assembly form.
EPL Enterprise layer
ERP Enterprise Resource Planning
EVI Early Vendor Involvement
FIFO First-In-First-Out
IT&OT Information technology and operational technology
M&S Modelling and simulation
MRP Material Requirements Planning
MTO Mind-to-Order
OTD Order-to-Delivery
PLM Product Lifecycle Management
R&D Research and Development
TMS Transportation Management System
WMS Warehouse Management System
WSL Workshop layer
5 Mass customization value chain management overview
For mass customization value chain management, the value activities of mass customization can be
divided into domains from the perspective of life cycle and system, and the contents of each activity
and the information transmitted between activities should be clearly defined. The framework of mass
customization value chain management consists of the framework model, functions and information
flow of mass customization.
This document falls in the constructs of function view, according to the definition of enterprise activity
and function view in ISO 19439.
According to ISO 19439:2006 5.3.2, the function view shall represent the business processes of
the enterprise domain, their functionality, behavio
...
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