ISO/IEC 20116:2004

Information technology — Telecommunications and information exchange between systems — Private Integrated Services Network — Specification, functional model and information flows - Message centre monitoring and mailbox identification supplementary services

ISO/IEC 20116:2004 specifies supplementary service Message Centre Monitoring/Mailbox Identification (SS-MCM/MID), which is related, but not limited, to various basic services supported by Private Integrated Services Networks (PISNs). Basic services are specified in ISO/IEC 11574. The supplementary service MCM enables a Served User to get informed by a Message Centre about the status and status changes of messages stored in that Served Users Mailbox. The supplementary service MID enables a Message Centre to identify a specific mailbox of a Served User in the event that the Served User has more than one Mailbox within the Message Centre. In addition, SS-MID enables a Served User to authenticate himself/herself at a specific Mailbox located within the Message Centre. Service specifications are produced in three stages, according to the method described in ETS 300 387. ISO/IEC 20116:2004 contains the stage 1 and stage 2 specifications of SS-MCM/MID. The stage 1 specification specifies the supplementary service as seen by users of PISNs. The stage 2 specification specifies the functional entities involved in the supplementary service and the information flows between them.

Technologies de l'information — Télécommunications et échange d'information entre systèmes — Réseau privé à intégration de services — Spécification, modèle fonctionnel et flux d'informations — Services supplémentaires de surveillance du centre du message et d'identification de boîte aux lettres

General Information

• Status: Published
• Publication Date: 20-May-2004
• ICS: 33.040.35 - Telephone networks
• Technical Committee: ISO/IEC JTC 1/SC 6 - Telecommunications and information exchange between systems
• Drafting Committee: ISO/IEC JTC 1/SC 6 - Telecommunications and information exchange between systems
• Current Stage: 9060 - Close of review
• Start Date: 02-Dec-2025

Standards Content (Sample)

INTERNATIONAL ISO/IEC
STANDARD 20116
First edition
2004-05-15

Information technology —
Telecommunications and information
exchange between systems — Private
Integrated Services Network —
Specification, functional model and
information flows — Message centre
monitoring and mailbox identification
supplementary services
Technologies de l'information — Télécommunications et échange
d'information entre systèmes — Réseau privé à intégration de
services — Spécification, modèle fonctionnel et flux d'informations —
Services supplémentaires de surveillance du centre du message et
d'identification de boîte aux lettres




Reference number
ISO/IEC 20116:2004(E)
©
ISO/IEC 2004

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ISO/IEC 20116:2004(E)
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ISO/IEC 20116:2004(E)
Contents Page
Foreword. iv
Introduction . v
1 Scope. 1
2 Conformance . 1
3 Normative references . 1
4 Terms and definitions. 2
4.1 External definitions. 2
4.2 Other definitions . 2
5 Acronyms. 4
6 SS-MCM stage 1 specification . 4
6.1 Description. 4
6.2 Procedures . 5
6.3 Interactions with other Supplementary Services / Additional Network Features . 9
6.4 Interworking considerations. 12
6.5 Overall SDL. 12
7 SS-MID stage 1 specification . 15
7.1 Description. 15
7.2 Procedures . 15
7.3 Interactions with other Supplementary Services / Additional Network Features . 16
7.4 Interworking considerations. 19
7.5 Overall SDL. 19
8 SS-MCM stage 2 specification . 21
8.1 Functional model . 21
8.2 Information flows . 22
8.3 Functional Entity actions . 31
8.4 Functional Entity behaviour. 33
8.5 Allocation of Functional Entities to physical equipment. 52
8.6 Interworking considerations. 52
9 SS-MID stage 2 specification . 52
9.1 Functional model . 52
9.2 Information flows . 53
9.3 Functional Entity actions . 56
9.4 Functional Entity behaviour. 56
9.5 Allocation of Functional Entities to physical equipment. 62
9.6 Interworking considerations. 62

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ISO/IEC 20116:2004(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are members of
ISO or IEC participate in the development of International Standards through technical committees
established by the respective organization to deal with particular fields of technical activity. ISO and IEC
technical committees collaborate in fields of mutual interest. Other international organizations, governmental
and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information
technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of the joint technical committee is to prepare International Standards. Draft International
Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as
an International Standard requires approval by at least 75 % of the national bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights.
ISO/IEC 20116 was prepared by ECMA (as ECMA-346) and was adopted, under a special “fast-track
procedure”, by Joint Technical Committee ISO/IEC JTC 1, Information technology, in parallel with its approval
by national bodies of ISO and IEC.

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ISO/IEC 20116:2004(E)
Introduction
This International Standard is one of a series defining services and signalling protocols applicable to Private
Integrated Services Networks (PISNs). The series uses ISDN concepts as developed by ITU-T and conforms
to the framework of International Standards for Open Systems Interconnection as defined by ISO/IEC.
This particular International Standard specifies the Message Centre Monitoring and Mailbox Identification
supplementary service.
SS-MCM is based on SS-MWI and includes its entire functionality. The interoperability with SS-MWI is
guaranteed. Compared to SS-MWI, SS-MCM offers an enhanced functionality for monitoring status changes
of messages stored in the Served User's Mailbox as follows:
• individual activation and deactivation for the monitoring of messages of different Message Type(s) within
the Mailbox as well as interrogation of the actual SS-MCM configuration;
• retrieval of information about all messages (i.e. new and retrieved messages) in the mailbox independent
of the Message Status;
• request of detailed updated information about messages stored in the mailbox at every time.
This International Standard is based upon the practical experience of ECMA member companies and the
results of their active and continuous participation in the work of ISO/IEC JTC1, ITU-T, ETSI and other
international and national standardization bodies. It represents a pragmatic and widely based consensus.

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INTERNATIONAL STANDARD ISO/IEC 20116:2004(E)

Information technology — Telecommunications and information
exchange between systems — Private Integrated Services
Network — Specification, functional model and information
flows — Message centre monitoring and mailbox identification
supplementary services
1 Scope
This International Standard specifies supplementary service Message Centre Monitoring/Mailbox Identification
(SS-MCM/MID), which is related, but not limited, to various basic services supported by Private Integrated
Services Networks (PISNs). Basic services are specified in ISO/IEC 11574.
The supplementary service MCM enables a Served User to get informed by a Message Centre about the
status and status changes of messages stored in that Served Users Mailbox.
The supplementary service MID enables a Message Centre to identify a specific mailbox of a Served User in
case that the Served User has more than one Mailbox within the Message Centre. In addition SS-MID enables
a Served User to authenticate himself/herself at a specific Mailbox located within the Message Centre.
Service specifications are produced in three stages, according to the method described in ETS 300 387. This
International Standard contains the stage 1 and stage 2 specifications of SS-MCM/MID. The stage 1
specification (Clauses 6 and 7) specifies the supplementary service as seen by users of PISNs. The stage 2
specification (Clauses 8 and 9) specifies the functional entities involved in the supplementary service and the
information flows between them.
2 Conformance
In order to conform to this International Standard, a stage 3 standard shall specify signalling protocols and
equipment behaviour that are capable of being used in a PISN which supports the supplementary service
specified in this International Standard. This means that, to claim conformance, a stage 3 standard is required
to be adequate for the support of those aspects of Clauses 6 and 7 (stage 1) and Clauses 8 and 9 (stage 2)
which are relevant to the interface or equipment to which the stage 3 standard applies.
3 Normative references
The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.
ISO/IEC 11574:2000, Information technology — Telecommunications and information exchange between
systems — Private Integrated Services Network — Circuit-mode 64 kbit/s bearer services — Service
description, functional capabilities and information flows
ISO/IEC 11579-1:1994, Information technology — Telecommunications and information exchange between
systems — Private integrated services network — Part 1: Reference configuration for PISN Exchanges (PINX)
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ISO/IEC 20116:2004(E)
ISO/IEC 15505:2003, Information technology — Telecommunications and information exchange between
systems — Private Integrated Services Network — Specification, functional model and information flows —
Message Waiting Indication supplementary service
ETS 300 387:1994, Private Telecommunication Network (PTN); Method for the specification of basic and
supplementary services
ITU-T Rec. I.112:1993, Vocabulary of terms for ISDNs
ITU-T Rec. I.210:1993, Principles of telecommunication services supported by an ISDN and the means to
describe them
ITU-T Rec. Z.100:1999, Specification and Description Language
4 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
4.1 External definitions
This International Standard uses the following terms defined in other documents:
 Private Integrated services Network eXchange (PINX) (ISO/IEC 11579-1)
 Private Integrated Services Network (PISN) (ISO/IEC 11579-1)
 Service (ITU-T Rec. I.112)
 Signalling (ITU-T Rec. I.112)
 Supplementary Service (ITU-T Rec. I.210)
 Telecommunication Service (ISO/IEC 11574)
 User (ISO/IEC 11574)
4.2 Other definitions
4.2.1
Address Header
The Address Header includes Originator address information and, optionally, the receiving time stamp and the
priority of one specific message.
4.2.2
Complete Information
A complete list of Address Headers of either all New or all Retrieved Messages of one specific Message Type
in a Mailbox.
4.2.3
Compressed Information
Includes the number of either all New or all Retrieved Messages of one specific Message Type. Optionally, in
the compressed information the Originator address, the priority level and the time stamp of the highest priority
message can be included. If there is more than one message of the highest priority the optional information
shall be related to the latest received highest priority message.
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ISO/IEC 20116:2004(E)
4.2.4
Deleted Messages
A message of any Message Type which was previously stored in the Mailbox but which is not available
anymore due to deletion by the Served User.
4.2.5
Mailbox
A logical entity within a Message Centre which stores all messages (New Messages and Retrieved
Messages) of one or more Message Types for one specific Served User who is registered at the Message
Centre.
4.2.6
Message Centre (MC)
The entity within the network which administrates Mailboxes for Served Users. The MC provides the Served
User with information
• about each incoming New Message in the Served User's Mailbox and
• about Message Status changes (e.g. due to retrieval or deletion) in the Served User's Mailbox
by means of Complete or Compressed Information for New and Retrieved Messages. This information is
provided by update procedures.
4.2.7
Message Status
Describes whether a stored message at the Served User’s Mailbox is a New Message or a Retrieved
Message.
4.2.8
Message Type
The type of a message stored at the MC. A Message Type indicates either the telecommunication service (e.g.
speech, 3.1kHz audio, etc.) that is needed to retrieve a specific message via a PISN or the general type of a
message that might not be directly retrieved by means of a PISN (e.g. email or video).
4.2.9
Message Waiting Signal
Any type of signal presented to a Served User's terminal that is useful to draw a Served User’s attention to the
arrival of a New Message in the Served User's Mailbox.
NOTE The indication may be a lamp, special tone, display string etc. The technical realisation of the Message
Waiting Signal is outside the scope of this International Standard.
4.2.10
New Message
A message of any Message Type, which is stored in a Mailbox. The Served User has not yet retrieved the
message.
4.2.11
Originator
The user who has left a message at the Served User's Mailbox.
4.2.12
Originator address
Address information (i.e. Party Number) of the originator.
4.2.13
Retrieved Message
A message of any type, which is stored in a Mailbox. The Served User has already retrieved but not deleted
the message (i.e. the message is no longer a New Message).
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ISO/IEC 20116:2004(E)
4.2.14
Served User
The owner of a specific Mailbox at a Message Centre. The Served User receives an indication about status
changes of the messages in the Served User’s Mailbox from the Message Centre.
5 Acronyms
FE Functional Entity
ISDN Integrated Services Digital Network
MCM Message Centre Monitoring
MID Mailbox Identification
MWI Message Waiting Indication
PINX Private Integrated services Network eXchange
PISN Private Integrated Services Network
SDL Specification and Description Language
SS Supplementary Service
6 SS-MCM stage 1 specification
6.1 Description
6.1.1 General description
The supplementary service MCM enables a Message Centre to inform a registered Served User about the
status and status changes of messages stored in this Served Users Mailbox. This can be due to the arrival of
New Messages or the change of the Message Status of stored messages (e.g. retrieval or deletion of
messages). Additionally the Served User can request the current status of the messages in the Mailbox from
the Message Centre.
If there are New Messages for the Served User stored in the Mailbox a Message Waiting Signal may be set at
the Served User’s terminal.
Additionally a Served User might activate, deactivate or interrogate Message Centre Monitoring individually for
the different Message Types.
NOTE 1 The procedures for how the Served User accesses the messages stored in the MC is outside the scope of this
International Standard.
NOTE 2 The procedures for how a message can be left in a Served User’s Mailbox is outside the scope of this
International Standard.
SS-MCM is based on SS-MWI (ISO/IEC 15505) and includes its entire functionality. Therefore the
interoperability with SS-MWI is guaranteed. Compared to SS-MWI, SS-MCM offers an enhanced functionality
for monitoring status changes of messages stored in the Served User's Mailbox as follows:
• individual activation and deactivation for the monitoring of messages of different Message Type(s) within
the Mailbox as well as interrogation of the actual SS-MCM configuration;
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ISO/IEC 20116:2004(E)
• retrieval of information about all messages (i.e. New and Retrieved Messages) in the mailbox independent
of the Message Status;
• request of detailed updated information about messages stored in the Mailbox.
6.1.2 Qualifications on applicability to telecommunication services
This supplementary service does not apply directly to any basic telecommunication service. However, MCM
relates to a basic service for which there are messages stored in the Served User's Mailbox.
6.2 Procedures
6.2.1 Provision / withdrawal
SS-MCM may be provided or withdrawn after pre-arrangement with the service provider or may be generally
available to all users.
6.2.2 Normal procedures
6.2.2.1 Activation, deactivation and interrogation
In general, SS-MCM shall be available for all Served Users in a default configuration as arranged by the
service provider. The default configuration defines the messages (i.e. a set of Message Types) which can be
stored in principle in a Served User's Mailbox. The default configuration also defines whether complete
information or compressed information about the messages of each specific Message Type is sent to the
Served User.
By sending an appropriate indication to the MC the Served User can individually modify the configuration in
the following manner:
• activation of either one or more of the predefined Message Types so that changes in the Mailbox of that
activated Message Types will be presented to the Served User. After that the MC shall perform the
Update procedure as described in 6.2.2.2.2;
• deactivation of either one or more of predefined Message Types so that changes in the Mailbox of that
deactivated Message Types will not be presented to the Served User anymore. After that the MC shall
perform the Update procedure as described in 6.2.2.2.2. In addition, an indication shall be given to the
Served User stating that no information about New Messages or Retrieved Messages of this Message
Type will be presented to the Served User while monitoring is deactivated;
• changing of the presentation style of SS-MCM information from complete information to compressed
information or from compressed information to complete information for a specific Message Type.
NOTE The change from compressed information to complete information (and vice versa) for a specific Message
Type is only possible if the MC supports this option.
• Re-setting of all the changed SS-MCM parameters to the default configuration.
In addition, the Served User can interrogate at the MC to get information about the actual configuration of SS-
MCM. This means, that the Served User receives an actual list of all different Message Types (i.e. the kind of
messages) from the MC, which can be presented to the Served User together with an indication whether the
Served User gets the complete information or only the compressed information about the stored messages of
the specific Message Type(s).
All described changes of the default configuration shall be initiated from the Served User (and confirmed with
an appropriate indication by the MC) by using an already existing connection or by setting up a new call
independent connection. Release of the call independent connection is the responsibility of the Served User.
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ISO/IEC 20116:2004(E)
6.2.2.2 Invocation and operation
SS-MCM enables a MC to send status information to a Served User about messages stored in the Mailbox of
the Served User.
All information shall be delivered between the MC and the Served User by using an already existing
connection or by setting up a new call independent connection. Release of the call independent connection is
the responsibility of its initiator.
The sections below describe this behavior in detail.
6.2.2.2.1 Incoming New Message
Upon receipt of a new message in the Mailbox, the MC shall send an indication through the PISN towards the
Served User with the following information:
• the address of the Served User;
• the Message Type of the specific New Message;
• optionally, the address of the Message Centre.
In addition to that, and depending on the presentation style that was selected in the configuration for New
Messages of that specific Message Type (i.e. compressed or complete information), the following information
shall be delivered through the PISN towards the Served User by the MC:
a) Compressed Mode:
• the number of New Messages waiting for that specific Message Type;
• optionally, the priority of the latest highest priority message waiting for that specific Message Type;
• optionally, the address of the user that left the latest highest priority message;
• optionally, the time when the latest highest priority message was left.
b) Complete Mode:
• optionally, the number of New Messages waiting for that specific Message Type;
• the address of the user that left the last incoming message;
• optionally, the priority of the last incoming message;
• optionally, the time of the last incoming message.
NOTE 1 This structure is the same as the corresponding information specified in SS-MWI.
If the Complete Mode was selected for a specific Message Type each arrival of a New Message shall be
reported to the Served User. If the Compressed Mode was selected the new message arrival shall be reported
by the MC using one of the following methods:
• each new message is reported individually;
• more than one message is reported by using a single indication.
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ISO/IEC 20116:2004(E)
The support of compressed information is mandatory, whereas the support of complete information is optional.
Storing of the delivered information at the Served User is optional. In the case that the originator address is
NOT a PISN number (e.g. Message Type is "email"), only the compressed mode shall be used.
Each receipt of New Message information from the MC shall be confirmed with an appropriate indication. In
addition, a Message Waiting Signal shall be set (if applicable) for that specific Message Type at the Served
User’s terminal.
If there are no more New Messages of a specific Message Type available in the mailbox (i.e. the Served User
has retrieved all messages of a specific Message Type), the MC shall send an indication through the PISN
towards the Served User. This indication shall contain the following information:
• the address of the Served User;
• the Message Type(s) for which New Message(s) are no longer available;
• optionally, the address of the Message Centre.
NOTE 2 This structure is the same as the corresponding information specified in SS-MWI.
This indication shall be confirmed and the Message Waiting Signal at the Served User’s terminal, if any, shall
be cancelled for that specific Message Type(s).
6.2.2.2.2 Update of Message Centre Information
Whenever the number of new and/or retrieved messages in a Mailbox changes, excluding the arrival of a New
Message (e.g. the Served User has retrieved one or more of the new messages or has deleted one or more
messages), the Message Centre shall inform the Served User by sending an updated list of all new and/or
retrieved messages (i.e. update procedure). The update information shall include
• the address of the Message Centre;
• the address of the Served User;
• the Message Type of the messages for that specific update procedure;
• either Complete Information about New and/or Retrieved Messages;
• or Compressed Information about New and/or Retrieved Messages;
• or a mixture of both, e.g. Complete Information for New Messages and Compressed Information for
Retrieved Messages as defined in the actual configuration of SS-MCM.
NOTE 1 The procedures for how the Served User retrieves the content of messages and how the Served User can
delete messages in the Mailbox is out of the scope of this International Standard.
The update procedure shall be based on the Message Type. The information for the next Message Type shall
only be transmitted after the update information for all new and/or retrieved messages of one specific
Message Type has been completely transmitted to the Served User. Each update procedure shall be
confirmed with an appropriate indication.
NOTE 2 The default style (Compressed or Complete Information), which is used for the update procedure of the
various Message Type(s), is implementation dependent and will be pre-defined by the service provider.
At the end of the update procedure the Message Waiting Signal at the Served User’s terminal, if available,
shall be refreshed for the various Message Types.
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ISO/IEC 20116:2004(E)
6.2.2.2.3 Update request from the Served User
At any time the Served User can request the Message Centre to send update information for either all
available message types or only for one specific Message Type. To request an update for a Mailbox at the MC
the following information from the Served User shall be sent towards the MC:
• address of the Served User (i.e. Party Number);
• the Message Type(s) for which the Served User requests an update;
• optionally, the address of the Message Centre (e.g. Party Number).
After this request the Message Centre shall answer the Served User request with information about the st
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