ISO/IEC 19086-1:2016/Amd 1:2025
(Amendment)Information technology — Cloud computing — Service level agreement (SLA) framework — Part 1: Overview and concepts — Amendment 1
Information technology — Cloud computing — Service level agreement (SLA) framework — Part 1: Overview and concepts — Amendment 1
Technologies de l'information — Informatique en nuage — Cadre de travail de l'accord du niveau de service — Partie 1: Aperçu général et concepts — Amendement 1
General Information
Relations
Buy Standard
Standards Content (Sample)
International
Standard
ISO/IEC 19086-1
First edition
Information technology — Cloud
2016-09-15
computing — Service level
agreement (SLA) framework —
AMENDMENT 1
2025-07
Part 1:
Overview and concepts
AMENDMENT 1
Technologies de l'information — Informatique en nuage — Cadre
de travail de l'accord du niveau de service —
Partie 1: Aperçu général et concepts
AMENDEMENT 1
Reference number
ISO/IEC 19086-1:2016/Amd. 1:2025(en) © ISO/IEC 2025
ISO/IEC 19086-1:2016/Amd. 1:2025(en)
© ISO/IEC 2025
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
© ISO/IEC 2025 – All rights reserved
ii
ISO/IEC 19086-1:2016/Amd. 1:2025(en)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are
members of ISO or IEC participate in the development of International Standards through technical
committees established by the respective organization to deal with particular fields of technical activity.
ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations,
governmental and non-governmental, in liaison with ISO and IEC, also take part in the work.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of document should be noted. This document was drafted in accordance with the editorial rules of the ISO/
IEC Directives, Part 2 (see www.iso.org/directives or www.iec.ch/members_experts/refdocs).
ISO and IEC draw attention to the possibility that the implementation of this document may involve the
use of (a) patent(s). ISO and IEC take no position concerning the evidence, validity or applicability of any
claimed patent rights in respect thereof. As of the date of publication of this document, ISO and IEC had not
received notice of (a) patent(s) which may be required to implement this document. However, implementers
are cautioned that this may not represent the latest information, which may be obtained from the patent
database available at www.iso.org/patents and https://patents.iec.ch. ISO and IEC shall not be held
responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT) see.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 38, Cloud computing and distributed platforms.
A list of all parts in the ISO/IEC 19086 series can be found on the ISO and IEC websites.
Any feedback or questions on this document should be directed to the user’s national standards
body. A complete listing of these bodies can be found at www.iso.org/members.html and
www.iec.ch/national-committees.
© ISO/IEC 2025 – All rights reserved
iii
ISO/IEC 19086-1:2016/Amd. 1:2025(en)
Information technology — Cloud computing — Service level
agreement (SLA) framework —
Part 1:
Overview and concepts
AMENDMENT 1
Introduction, first paragraph
Replace the references "ISO/IEC 17788 and ISO/IEC 17789" with "ISO/IEC 22123-1, ISO/IEC 22123-2 and
ISO/IEC 22123-3".
Figure 1
Replace Figure 1 with the following figure:
Figure 1 — Relationship of parts of ISO/IEC 19086 and other cloud computing standards
Normative references
Replace the references with:
ISO/IEC 22123-1, Information technology — Cloud computing — Part 1: Vocabulary
© ISO/IEC 2025 – All rights reserved
ISO/IEC 19086-1:2016/Amd. 1:2025(en)
Terms and definitions
In the introductory sentence, replace "ISO/IEC 17788" with "ISO/IEC 22123-1".
3.2
Replace the reference to "ISO/IEC 22301:2012" with "ISO/IEC 22301:2019".
3.13
Replace the reference to "ISO/IEC 29100:2011, 2.9" with "ISO/IEC 29100:2024, 3.7".
3.14
In the source, replace "ISO/IEC 29100:2011" with "ISO/IEC 29100:2024".
3.15
...
International
Standard
ISO/IEC 19086-1
First edition
Information technology — Cloud
2016-09-15
computing — Service level
agreement (SLA) framework —
AMENDMENT 1
Part 1:
Overview and concepts
AMENDMENT 1
Technologies de l'information — Informatique en nuage — Cadre
de travail de l'accord du niveau de service —
Partie 1: Aperçu général et concepts
AMENDEMENT 1
PROOF/ÉPREUVE
Reference number
ISO/IEC 19086-1/Amd. 1:2025(en) © ISO/IEC 2025
ISO/IEC 19086-1/Amd. 1:2025(en)
© ISO/IEC 2025
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
PROOF/ÉPREUVE
© ISO/IEC 2025 – All rights reserved
ii
ISO/IEC 19086-1/Amd. 1:2025(en)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are
members of ISO or IEC participate in the development of International Standards through technical
committees established by the respective organization to deal with particular fields of technical activity.
ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations,
governmental and non-governmental, in liaison with ISO and IEC, also take part in the work.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of document should be noted. This document was drafted in accordance with the editorial rules of the ISO/
IEC Directives, Part 2 (see www.iso.org/directives or www.iec.ch/members_experts/refdocs).
ISO and IEC draw attention to the possibility that the implementation of this document may involve the
use of (a) patent(s). ISO and IEC take no position concerning the evidence, validity or applicability of any
claimed patent rights in respect thereof. As of the date of publication of this document, ISO and IEC had not
received notice of (a) patent(s) which may be required to implement this document. However, implementers
are cautioned that this may not represent the latest information, which may be obtained from the patent
database available at www.iso.org/patents and https://patents.iec.ch. ISO and IEC shall not be held
responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT) see.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 38, Cloud computing and distributed platforms.
A list of all parts in the ISO/IEC 19086 series can be found on the ISO and IEC websites.
Any feedback or questions on this document should be directed to the user’s national standards
body. A complete listing of these bodies can be found at www.iso.org/members.html and
www.iec.ch/national-committees.
PROOF/ÉPREUVE
© ISO/IEC 2025 – All rights reserved
iii
ISO/IEC 19086-1/Amd. 1:2025(en)
Information technology — Cloud computing — Service level
agreement (SLA) framework —
Part 1:
Overview and concepts
AMENDMENT 1
Introduction, first paragraph
Replace the references "ISO/IEC 17788 and ISO/IEC 17789" with "ISO/IEC 22123-1, ISO/IEC 22123-2 and
ISO/IEC 22123-3".
Figure 1
Replace Figure 1 with the following figure:
Figure 1 — Relationship of parts of ISO/IEC 19086 and other cloud computing standards
Normative references
Replace the references with:
ISO/IEC 22123-1, Information technology — Cloud computing — Part 1: Vocabulary
PROOF/ÉPREUVE
© ISO/IEC 2025 – All rights reserved
ISO/IEC 19086-1/Amd. 1:2025(en)
Terms and definitions
In the introductory sentence replace "ISO/IEC 17788 " with "ISO/IEC 22123-1".
3.2
Replace the reference to "ISO/IEC 22301:2012" with " ISO/IEC 22301:2019".
3.13
Replace the reference to "ISO/IEC 29100:2011, 2.9" with "ISO/IEC 29100:2024, 3.7".
3.14
In the source, replace "ISO/IEC 29100:2011" with "ISO/IEC 29100:2024".
3.15
In the source, replace "ISO/IEC 29100:2011" with "ISO/IEC 29100:2024".
3.16
In the sourc
...
ISO/IEC 19086-1:2016/DAMPRF Amd 1:2025(en)
2025-03-18
Secrétariat : ISO/IEC JTC 1/SC 38
Secretariat: ANSI
Date: 2025-04-29
Information technology — Cloud computing — Service level
agreement (SLA) framework —
Part 1:
Overview and concepts
AMENDMENT 1
Technologies de l'information — Informatique en nuage — Cadre de travail de l'accord du niveau de service —
Partie 1: Aperçu général et concepts
AMENDEMENT 1
PROOF
ISO/IEC 19086-3:2017/1:2016/PRF Amd 1:2024(E(en)
© ISO/IEC 2025
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication
may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying,
or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO
at the address below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: + 41 22 749 01 11
E-mail: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO/IEC 20242025 – All rights reserved
ii
ISO/IEC 19086-1:2016/DAMPRF Amd 1:2025(en)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are members
of ISO or IEC participate in the development of International Standards through technical committees
established by the respective organization to deal with particular fields of technical activity. ISO and IEC
technical committees collaborate in fields of mutual interest. Other international organizations, governmental
and non-governmental, in liaison with ISO and IEC, also take part in the work.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of
document should be noted. This document was drafted in accordance with the editorial rules of the ISO/IEC
Directives, Part 2 (see www.iso.org/directiveswww.iso.org/directives or
www.iec.ch/members_experts/refdocs).
Field Code Changed
ISO and IEC draw attention to the possibility that the implementation of this document may involve the use of
(a) patent(s). ISO and IEC take no position concerning the evidence, validity or applicability of any claimed
patent rights in respect thereof. As of the date of publication of this document, ISO and IEC had not received
notice of (a) patent(s) which may be required to implement this document. However, implementers are
cautioned that this may not represent the latest information, which may be obtained from the patent database
available at www.iso.org/patents and https://patents.iec.ch.www.iso.org/patents and https://patents.iec.ch.
ISO and IEC shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT) see.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 38, Cloud computing and distributed platforms.
A list of all parts in the ISO/IEC 19086 series can be found on the ISO and IEC websites.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html and www.iec.ch/national-
committees.
© ISO/IEC 2025 – All rights reserved
iii
ISO/IEC 19086-1:2016/DAM 1:2025(en)
Information technology — Cloud computing — Service level
agreement (SLA) framework —
Part 1:
Overview and concepts
AMENDMENT 1
Introduction, first paragraph
Replace the references "ISO/IEC 17788 and ISO/IEC 17789" with "ISO/IEC 22123-1, ISO/IEC 22123-2 and,
ISO/IEC 22123-3".
Figure 1
Replace Figure 1 with the following figure:
© ISO/IEC 2025 – All rights reserved
ISO/IEC 19086-2:2017/DAM 1:2016/PRF Amd 1(en)
Figure 1 — Relationship of parts of ISO/IEC 19086 and other cloud computing standards
Normative references
Replace:- the references with:
2 © ISO/IEC 20242025 – All rights reserved
ISO/IEC 19086-1:2016/DAMPRF Amd 1:2025(en)
ISO/IEC 17788:2014, Information technology — Cloud computing — Overview and vocabulary
ISO/IEC 17789, Information technology — Cloud computing — Reference architecture
With
ISO/IEC 22123-1, Information technology — Cloud computing — Part 1: Vocabulary
ISO/IEC 22123-2, Information technology — Cloud computing Part 2: Concepts
ISO/IEC 22123-3, Information technology — Cloud computing Part 3: Reference architecture
Terms and definitions
ReplaceIn the referenceintroductory sentence replace "ISO/IEC 17788 " with "ISO/IEC 22123-1".
3.2
Replace the reference " to "ISO/IEC 22301:2012" with " ISO/IEC 22301:2019".
3.13
Replace the reference " to "ISO/IEC 29100:2011, 2.9" with " ISO/IEC 29100:2024, 3.7".
3.14
Replace [SOURCE: In the source, replace "ISO/IEC 29100:2011]" with [SOURCE: "ISO/IEC 29100:2024]".
3.15
Replace [SOURCE: In the source, replace "ISO/IEC 29100:2011]" with [SOURCE: "ISO/IEC 29100:2024]".
3.16
© ISO/IEC 2025 – All rights reserved
ISO/IEC 19086-2:2017/DAM 1:2016/PRF Amd 1(en)
Replace [SOURCE: In the source, replace "ISO/IEC 29100:2011]" with [SOURCE: "ISO/IEC 29100:2024]".
3.17
Replace [SOURCE: In the source, replace "ISO/IEC 29100:2011]" with [SOURCE: "ISO/IEC 29100:2024]".
Clause 5, first paragraph
Replace the reference to "ISO/IEC 17788:2014, 6.2" with "ISO/IEC 22123-2:2023, 5.2".
Clause 5, ninth paragraph
Replace the reference to "ISO/IEC 17788" with "ISO/IEC 22123-2".
7.2, second and sixth paragraphs
Replace the references to "ISO/IEC 17789" with "ISO/IEC 22123-3".
9.5.1, first paragraph
Replace the reference to "ISO/IEC 17789" with "ISO/IEC 22123-2".
10.3.1.1
Replace the reference to "ISO/IEC 17788" with "ISO/IEC 22123-1 and ISO/IEC 22123-2".
10.5.1
Replace the reference to" NIST/SP 800-53:2013 App
...
Questions, Comments and Discussion
Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.