Systems and software engineering -- Content of life-cycle information items (documentation)

This document specifies the purpose and content of all identified systems and software life‐cycle and service management information items (documentation). The information item contents are defined according to generic document types, as presented in Clause 7, and the specific purpose of the document, as presented in Clause 10. This document assumes an organization is performing life‐cycle processes, or delivering system or software engineering services, using either or both of the following: — ISO/IEC/IEEE 12207:2017 software life cycle processes; — ISO/IEC/IEEE 15288:2015 system life cycle processes. ISO/IEC/IEEE 12207:2017 and ISO/IEC/IEEE 15288:2015 define an Information Management process, but do not "detail information items in terms of name, format, explicit content, and recording media" (ISO/IEC/IEEE 12207:2017, 1.4). These standards identify, recommend or require a number of documentation items. This document provides a mapping of processes from the above standards to a set of information items. It provides a consistent approach to meeting the information and documentation requirements of systems and software engineering and engineering service management. The generic document types defined in this document are used to identify the information necessary to support the processes required by ISO/IEC/IEEE 12207:2017 and ISO/IEC/IEEE 15288:2015. The generic document types (which can be referred to as information item types) are used to identify the information necessary to support the processes. For each life‐cycle process or service, it would be possible to prepare a policy, plan, procedures and reports, as well as numerous records, requests, descriptions and specifications. Such an elaboration of the documentation schema would be more rigorous than specified by ISO/IEC/IEEE 12207:2017 or ISO/IEC/IEEE 15288:2015. As ISO/IEC/IEEE 15288:2015, 1.4 points out, "The users of this document are responsible for selecting a life cycle model for the project and mapping the processes, activities, and tasks in this document into that model. The parties are also responsible for selecting and applying appropriate methodologies, methods, models and techniques suitable for the project." Thus, information items are combined or subdivided consistent with the life cycle model, as needed for project or organizational purposes, as further defined in Clause 4 and Clause 5. This document is not a management system standard and does not establish a service management system, quality management system, or asset management system. The scope of this document does not include the following: a) the format or content of recommended input data or input information items, except for the content of those input items that are also output information items; b) instructions on combining or subdividing information items and information item contents of a similar nature; c) guidance on selecting an appropriate presentation format, delivery media and maintenance technology for systems or software life‐cycle data, records, information items or documentation, such as electronic publishing systems, content management systems or data repositories; NOTE ISO/IEC/IEEE 26531 provides requirements for content management and component content management systems. ISO/IEC 26514 provides guidance on formats for user documentation (information for users). d) detailed content for information items related to general business, contractual, organizational and financial management that is not specific to systems and software engineering and engineering service management, such as business strategies, contract change notices (agreement change report), human resources and investment policies, personnel selection criteria, financial budgeting and accounting policies and procedures, cost reports, or payroll data; e) information items showing only approval of an ISO/IEC/IEEE 12207:2017 or ISO/IEC/IEEE 15288:2015 subclause, such as ISO/IEC/IEEE 12207:2017, 6.4.10.3 c) 3

Ingénierie des systèmes et du logiciel -- Contenu des articles d'information du cycle de vie (documentation)

General Information

Status
Published
Publication Date
22-Jul-2019
Current Stage
6060 - International Standard published
Start Date
25-Jun-2019
Completion Date
23-Jul-2019
Ref Project

RELATIONS

Buy Standard

Standard
ISO/IEC/IEEE 15289:2019 - Systems and software engineering -- Content of life-cycle information items (documentation)
English language
73 pages
sale 15% off
Preview
sale 15% off
Preview

Standards Content (sample)

INTERNATIONAL ISO/IEC/
STANDARD IEEE
15289
Fourth edition
2019-07
Systems and software engineering —
Content of life-cycle information items
(documentation)
Ingénierie des systèmes et du logiciel — Contenu des articles
d'information du cycle de vie (documentation)
Reference number
ISO/IEC/IEEE 15289:2019(E)
ISO/IEC 2019
IEEE 2019
---------------------- Page: 1 ----------------------
ISO/IEC/IEEE 15289:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2019
© IEEE 2019

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office Institute of Electrical and Electronics Engineers, Inc
CP 401 • Ch. de Blandonnet 8 3 Park Avenue, New York
CH-1214 Vernier, Geneva NY 10016-5997, USA
Tel. +41 22 749 01 11
Fax +41 22 749 09 47
copyright@iso.org stds.ipr@ieee.org
www.iso.org www.ieee.org
Published in Switzerland
© ISO/IEC 2019 – All rights reserved
ii © IEEE 2019 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/IEC/IEEE 15289:2019(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................vi

Introduction ..............................................................................................................................................................................................................................vii

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 2

3 Terms, definitions and abbreviated terms ................................................................................................................................ 2

3.1 Terms and definitions ....................................................................................................................................................................... 2

3.2 Abbreviated terms ............................................................................................................................................................................... 5

4 Applicability .............................................................................................................................................................................................................. 5

4.1 Purpose .......................................................................................................................................................................................................... 5

4.2 Intended users of this document ............................................................................................................................................. 6

4.3 Applicability to work efforts ....................................................................................................................................................... 6

4.4 Applicability to information item audiences ................................................................................................................. 6

5 Conformance ............................................................................................................................................................................................................. 7

5.1 Definition of conformance ............................................................................................................................................................ 7

5.2 Conformance situations .................................................................................................................................................................. 7

5.3 Type of conformance ......................................................................................................................................................................... 8

6 Life-cycle data and information items ........................................................................................................................................... 8

6.1 Life-cycle data characteristics .................................................................................................................................................... 8

6.2 Records compared to information items (documents) ........................................................................................ 8

6.3 Management of life-cycle data (records) .......................................................................................................................... 9

6.4 Management of information items (documents) ...................................................................................................... 9

6.4.1 General...................................................................................................................................................................................... 9

6.4.2 Developing the information management plan .................................................................................10

6.4.3 Managing and controlling information items ......................................................................................10

7 Generic types of information items ...............................................................................................................................................10

7.1 Use of generic types .........................................................................................................................................................................10

7.2 Description — Generic content .............................................................................................................................................11

7.3 Plan — Generic content ................................................................................................................................................................11

7.4 Policy — Generic content ............................................................................................................................................................13

7.5 Procedure — Generic content .................................................................................................................................................13

7.6 Report — Generic content .........................................................................................................................................................14

7.7 Request — Generic content ......................................................................................................................................................15

7.8 Specification — Generic content ..........................................................................................................................................16

8 Mapping of information items to the life cycle processes ......................................................................................17

8.1 The process model ............................................................................................................................................................................17

8.2 Mapping Considerations ..............................................................................................................................................................18

8.3 Mapping of information items to the system life cycle ......................................................................................18

8.4 Mapping of information items to the software life cycle .................................................................................23

9 Records ........................................................................................................................................................................................................................30

9.1 General ........................................................................................................................................................................................................30

9.2 Record — Generic content .........................................................................................................................................................31

9.3 Specific record contents ...............................................................................................................................................................31

10 Specific information item (document) contents ..............................................................................................................35

10.1 General ........................................................................................................................................................................................................35

10.2 Acceptance plan ..................................................................................................................................................................................36

10.3 Acceptance report .............................................................................................................................................................................36

10.4 Acquisition plan ..................................................................................................................................................................................36

10.5 Capacity plan .........................................................................................................................................................................................37

10.6 Change request ....................................................................................................................................................................................37

10.7 Complaint procedure ......................................................................................................................................................................38

© ISO/IEC 2019 – All rights reserved
© IEEE 2019 – All rights reserved iii
---------------------- Page: 3 ----------------------
ISO/IEC/IEEE 15289:2019(E)

10.8 Concept of operations ....................................................................................................................................................................38

10.9 Configuration management plan ..........................................................................................................................................39

10.10 Configuration management procedure ...........................................................................................................................39

10.11 Configuration status report ......................................................................................................................................................40

10.12 Contract ......................................................................................................................................................................................................40

10.13 Customer satisfaction survey ..................................................................................................................................................41

10.14 Database design description ....................................................................................................................................................41

10.15 Design description ............................................................................................................................................................................42

10.16 Development plan .............................................................................................................................................................................43

10.17 Evaluation report ...............................................................................................................................................................................43

10.18 Implementation procedure .......................................................................................................................................................44

10.19 Improvement plan.............................................................................................................................................................................44

10.20 Incident management procedure.........................................................................................................................................45

10.21 Incident report .....................................................................................................................................................................................45

10.22 Information management plan ..............................................................................................................................................46

10.23 Information management procedure ...............................................................................................................................46

10.24 Information security plan ...........................................................................................................................................................47

10.25 Installation report .............................................................................................................................................................................47

10.26 Integration and test report ........................................................................................................................................................48

10.27 Integration plan ...................................................................................................................................................................................48

10.28 Interface description .......................................................................................................................................................................48

10.29 Life-cycle policy ...................................................................................................................................................................................49

10.30 Life-cycle procedure ........................................................................................................................................................................49

10.31 Maintenance plan ..............................................................................................................................................................................49

10.32 Maintenance procedure ...............................................................................................................................................................50

10.33 Measurement procedure .............................................................................................................................................................50

10.34 Monitoring and control report ...............................................................................................................................................50

10.35 Operational concept ........................................................................................................................................................................50

10.36 Problem management procedure ........................................................................................................................................51

10.37 Problem report ....................................................................................................................................................................................51

10.38 Process description ..........................................................................................................................................................................52

10.39 Process improvement report ...................................................................................................................................................52

10.40 Product need assessment ...........................................................................................................................................................53

10.41 Progress report ....................................................................................................................................................................................53

10.42 Project management plan ...........................................................................................................................................................53

10.43 Proposal .....................................................................................................................................................................................................55

10.44 Quality management plan ..........................................................................................................................................................55

10.45 Quality management policy ......................................................................................................................................................55

10.46 Quality management procedure ...........................................................................................................................................56

10.47 Release plan ............................................................................................................................................................................................56

10.48 Request for proposal (RFP) .......................................................................................................................................................57

10.49 Resource request ................................................................................................................................................................................57

10.50 Review minutes ...................................................................................................................................................................................57

10.51 Risk action request ...........................................................................................................................................................................58

10.52 Risk management plan ..................................................................................................................................................................58

10.53 Service catalog ......................................................................................................................................................................................58

10.54 Service continuity and availability plan .........................................................................................................................58

10.55 Service level agreement (SLA) ................................................................................................................................................59

10.56 Service report ........................................................................................................................................................................................59

10.57 Supplier management procedure ........................................................................................................................................60

10.58 System architecture description ...........................................................................................................................................60

10.59 System element description .....................................................................................................................................................61

10.60 System requirements specification ....................................................................................................................................61

10.61 Test procedure ......................................................................................................................................................................................62

10.62 Test report ................................................................................................................................................................................................63

10.63 Training documentation ..............................................................................................................................................................63

10.64 Training plan ..........................................................................................................................................................................................63

10.65 Transition plan .....................................................................................................................................................................................63

© ISO/IEC 2019 – All rights reserved
iv © IEEE 2019 – All rights reserved
---------------------- Page: 4 ----------------------
ISO/IEC/IEEE 15289:2019(E)

10.66 Transition procedure ......................................................................................................................................................................64

10.67 User documentation ........................................................................................................................................................................64

10.68 User notification .................................................................................................................................................................................65

10.69 Validation plan .....................................................................................................................................................................................65

10.70 Validation procedure ......................................................................................................................................................................65

10.71 Validation report ................................................................................................................................................................................66

10.72 Verification plan ..................................................................................................................................................................................66

10.73 Verification procedure ...................................................................................................................................................................67

10.74 Verification report .............................................................................................................................................................................67

Annex A (informative) Procedure for identifying information items and their contents ..........................68

Annex B (informative) Information items and records by source ......................................................................................69

Bibliography .............................................................................................................................................................................................................................72

IEEE notices and abstract ............................................................................................................................................................................................74

© ISO/IEC 2019 – All rights reserved
© IEEE 2019 – All rights reserved v
---------------------- Page: 5 ----------------------
ISO/IEC/IEEE 15289:2019(E)
Foreword

ISO (the International Organization for Standardization) and IEC (the International Electrotechnical

Commission) form the specialized system for worldwide standardization. National bodies that are

members of ISO or IEC participate in the development of International Standards through technical

committees established by the respective organization to deal with particular fields of technical

activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international

organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the

work. In the field of information technology, ISO and IEC have established a joint technical committee,

ISO/IEC JTC 1.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

rules given in the ISO/IEC Directives, Part 2 (see www .iso .org/directives).

IEEE Standards documents are developed within the IEEE Societies and the Standards Coordinating

Committees of the IEEE Standards Association (IEEE-SA) Standards Board. The IEEE develops its

standards through a consensus development process, approved by the American National Standards

Institute, which brings together volunteers representing varied viewpoints and interests to achieve the

final product. Volunteers are not necessarily members of the Institute and serve without compensation.

While the IEEE administers the process and establishes rules to promote fairness in the consensus

development process, the IEEE does not independently evaluate, test, or verify the accuracy of any of

the information contained in its standards.

Attention is drawn to the possibility that some of the elements of this document may be the subject

of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent

rights. Details of any patent rights identified during the development of the document will be in the

Introduction and/or on the ISO list of patent declarations received (see www .iso .org/patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso

.org/iso/foreword .html.

This document was prepared by the Joint Technical Committee ISO/IEC JTC 1, Information Technology,

Subcommittee SC 7, Software and systems engineering, in cooperation with the Systems and Software

Engineering Standards Committee of the IEEE Computer Society, under the Partner Standards

Development Organization cooperation agreement between ISO and IEEE.

This fourth edition cancels and replaces the third edition (ISO/IEC/IEEE 15289:2017), which has been

technically revised.
The main changes compared to the previous edition are as follows:

— made changes to reflect ISO/IEC/IEEE 12207:2017, which replaces ISO/IEC 12207:2008;

— removed references to ISO/IEC 20000-1:2011 and ISO/IEC 20000-2:2012, which are no longer within

the scope of ISO/IEC JTC 1/SC 7 and have been superseded.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these national standards bodies can be found at www .iso .org/members .html.

© ISO/IEC 2019 – All rights reserved
vi © IEEE 2019 – All rights reserved
---------------------- Page: 6 ----------------------
ISO/IEC/IEEE 15289:2019(E)
Introduction

The purpose of this document is to provide requirements for identifying and planning the specific

information items (information products) to be developed and revised during systems and software life

cycles and service processes. This document specifies the purpose and content of all identified systems

and software life-cycle information items, as well as information items for information technology

service management. The information item contents are defined according to generic document types

and the specific purpose of the document. Information items are combined or subdivided as needed for

project or organizational purposes.

This document is based on the life-cycle processes specified in ISO/IEC/IEEE 12207:2017 and

ISO/IEC/IEEE 15288:2015. ISO/IEC/IEEE 12207:2017 and ISO/IEC/IEEE 15288:2015 establish a

common framework for system and software life-cycle processes. These standards define an identical

process model for the process purposes and outcomes, though their tasks and activities differ. Their

process reference model does not repr
...

Questions, Comments and Discussion

Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.