ISO/IEC 18598:2016
(Main)Information technology — Automated infrastructure management (AIM) systems — Requirements, data exchange and applications
Information technology — Automated infrastructure management (AIM) systems — Requirements, data exchange and applications
ISO/IEC 18598:2016(E) This standard specifies the requirements and recommendations for data exchange attributes of automated infrastructure management (AMI) systems.
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ISO/IEC 18598
Edition 1.0 2016-09
INTERNATIONAL
STANDARD
Information technology –
Automated infrastructure management (AIM) systems – Requirements, data
exchange and applications
ISO/IEC 18598:2016-09(en)
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ISO/IEC 18598
Edition 1.0 2016-09
INTERNATIONAL
STANDARD
Information technology –
Automated infrastructure management (AIM) systems – Requirements, data
exchange and applications
INTERNATIONAL
ELECTROTECHNICAL
COMMISSION
ICS 35.200 ISBN 978-2-8322-3665-9
Warning! Make sure that you obtained this publication from an authorized distributor.
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– 2 – ISO/IEC 18598:2016 © ISO/IEC 2016
CONTENTS
FOREWORD . 4
INTRODUCTION . 5
1 Scope . 6
2 Normative references. 6
3 Terms, definitions and abbreviations . 6
3.1 Terms and definitions . 6
3.2 Abbreviations . 9
4 Conformance . 10
5 Automated infrastructure management (AIM) systems . 10
5.1 Functional elements . 10
5.2 System requirements . 10
5.3 Functional requirements . 10
5.3.1 Documentation and maintenance of information within AIM software . 10
5.3.2 Management and usage of information within AIM software . 11
5.3.3 Integrity of information within AIM software . 11
5.4 Functional recommendations . 12
6 AIM solutions: business benefits . 12
6.1 General . 12
6.2 Intrinsic benefits of stand-alone AIM systems . 12
6.2.1 Accurate documentation . 12
6.2.2 Asset management . 12
6.2.3 Capacity management . 13
6.2.4 Change management . 13
6.2.5 Incident management . 13
6.3 Extrinsic benefits of AIM when linked with other business information and
network management systems . 14
6.3.1 General . 14
6.3.2 IT-related systems . 14
6.3.3 Building management systems . 16
6.3.4 Data centre infrastructure management (DCIM) . 17
6.3.5 Configuration management database (CMDB) applications . 18
7 AIM solutions: Data exchange framework . 19
7.1 General . 19
7.2 Data exchange format and protocols . 19
7.3 Commands . 19
7.4 Common data model definition . 21
7.4.1 General . 21
7.4.2 Element reference ID . 21
7.4.3 Element and attribute definitions . 21
7.4.4 Containment rules and hierarchy . 27
Annex A (informative) Hierarchy and containment rules . 28
Annex B (informative) Field descriptions . 30
Annex C (normative) Implementation requirements and recommendations . 31
C.1 General . 31
C.2 Design . 31
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ISO/IEC 18598:2016 © ISO/IEC 2016 – 3 –
C.3 Specification . 31
C.3.1 Business, operational and system requirements . 31
C.3.2 Integration requirements for data exchange with other applications . 32
C.3.3 System test plan . 32
C.4 Installation . 32
C.5 Operation . 32
Annex D (informative) Optional lower level data exchange framework . 33
Bibliography . 34
Figure 1 – Example of a helpdesk work flow integrated with an AIM system . 15
Figure 2 –Relationship between AIM systems and CMDB applications . 19
Figure A.1 – Spaces . 28
Figure A.2 – Telecommunications equipment . 28
Figure A.3 – Work orders . 29
Table 1 – Work order management commands . 20
Table 2 – Asset management . 20
Table 3 – Alarms and events . 20
Table 4 – Circuit tracing . 20
Table 5 – Attribute key . 21
Table 6 – Connectivity . 22
Table 7 – Premises/space . 22
Table 8 – Furniture . 22
Table 9 –Telecommunications equipment . 23
Table 10 – Organizational Element . 25
Table 11 – Work Order . 25
Table 12 – Work Order Task . 26
Table 13 – Event . 26
Table 14 – Alarm . 26
Table B.1 – AIM software fields . 30
Table D.1 – Port level . 33
Table D.2 – Port level work actions . 33
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INFORMATION TECHNOLOGY –
Automated infrastructure management (AIM) systems –
Requirements, data exchange and applications
FOREWORD
1) ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission)
form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC
participate in the development of International Standards through technical committees established by the
respective organization to deal with particular fields of technical activity. ISO and IEC technical committees
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in liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have
established a joint technical committee, ISO/IEC JTC 1.
2) The formal decisions or agreements of IEC and ISO on technical matters express, as nearly as possible, an
international consensus of opinion on the relevant subjects since each technical committee has representation
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9) Attention is drawn to the possibility that some of the elements of this ISO/IEC publication may be the subject
of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights.
International Standard ISO/IEC 18598 was prepared by subcommittee 25: Interconnection of
information technology equipment, of ISO/IEC joint technical committee 1: Information
technology.
This International Standard has been approved by vote of the member bodies, and the voting
results may be obtained from the address given on the second title page.
This publication has been drafted in accordance with the ISO/IEC Directives, Part 2.
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ISO/IEC 18598:2016 © ISO/IEC 2016 – 5 –
INTRODUCTION
This International Standard is intended for
• premises owners and facility managers,
• suppliers of AIM solutions,
• planners of network infrastructures,
• network operation managers,
• data centre operation managers,
• IT process managers,
• suppliers of management system software,
• software integrators.
This International Standard is one of a number of documents prepared in support of
International Standards and Technical Reports produced by ISO/IEC JTC 1/SC 25.
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INFORMATION TECHNOLOGY –
Automated infrastructure management (AIM) systems –
Requirements, data exchange and applications
1 Scope
This International Standard specifies the requirements and recommendations for the attributes
of automated infrastructure management (AIM) systems.
This International Standard explains how AIM systems can contribute to operational efficiency
and deliver benefits to
a) cabling infrastructure and connected device administration,
b) facilities and IT management processes and systems,
c) other networked management processes and systems (e.g. intelligent building systems),
d) business information systems covering asset tracking and asset management together
with event notifications and alerts that assist with physical network security.
This International Standard specifies a framework of requirements and recommendations for
data exchange with other systems
2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and
are indispensable for its application. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any
amendments) applies.
There are no normative references in this document.
3 Terms, definitions and abbreviations
3.1 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1.1
AIM-enabled port
port which is able to automatically detect the insertion and removal of a cord and process that
event as part of an automated infrastructure management system
3.1.2
AIM hardware
combination of patch panels and controllers that are designed to automatically detect the
insertion or removal of cords, to record connectivity information, and to exchange connectivity
information with AIM software
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ISO/IEC 18598:2016 © ISO/IEC 2016 – 7 –
3.1.3
AIM system
integrated hardware and software system that automatically detects the insertion or removal
of cords, documents the cabling infrastructure including connected equipment enabling
management of the infrastructure and data exchange with other systems
3.1.4
alarm
event of sufficient importance to be highlighted within the AIM system
3.1.5
application programming interface
API
set of commands, functions and protocols that specify how software components should
interact
3.1.6
basic connectivity configuration
list of information including, but not restricted to, number and type of ports, number of slots,
expansion cards, MAC and IP address
3.1.7
business information system
system that is used to analyse and facilitate strategic and operational activities for an
organization
3.1.8
building management system
BMS
computer-based control system installed in a building that controls and monitors mechanical
and electrical equipment such as heating, ventilation and air-conditioning (HVAC), power
systems and access control systems
3.1.9
cabling connectivity information
combination of connection information automatically detected by AIM and additional cabling
infrastructure information from various sources
3.1.10
cabling infrastructure
cables, connecting hardware, panels and other closures, cabinets, frames, racks together with
pathways and spaces providing their accommodation
3.1.11
circuit
series of electromagnetically connected components or devices
3.1.12
closure
fixture or fitting of either open or closed construction intended to contain connecting hardware
[SOURCE: ISO/IEC 14763-2:2012, 3.1.11]
3.1.13
command
defined method which either provides data or performs an internal operation within an AIM
system based on a request
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Note 1 to entry: A command may contain zero or more parameters.
3.1.14
configuration management database
repository of information related to all the components of an information system
3.1.15
connecting hardware
device or combination of devices used to connect cables or cable elements
[SOURCE: ISO/IEC 11801:2002, 3.1.17, modified]
3.1.16
connection information
record of an event generated by the insertion or removal of a connector at an AIM-enabled
port
3.1.17
cord
cable, cable unit or cable element with a minimum of one termination
[SOURCE: ISO/IEC 11801:2002, 3.1.20]
3.1.18
data
value or set of values that describes information within an AIM system
3.1.19
data exchange
ability of an AIM system and other systems to work together reliably
3.1.20
discoverable equipment
equipment with a network address
Note 1 to entry: Discoverable equipment could be treated as non-discoverable equipment according to end user
choice.
3.1.21
end device
equipment that is either the source or the destination of a message on a networked system
3.1.22
event
change in state of an element within the AIM system
3.1.23
information security management system
part of the overall management system, based on a business risk approach, that establishes,
implements, operates, monitors, reviews, maintains and improves information security
Note 1 to entry: The management system includes organizational structure, policies, planning activities,
responsibilities, practices, procedures, processes and resources.
3.1.24
interoperability
ability for two or more independent systems to exchange data or information
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ISO/IEC 18598:2016 © ISO/IEC 2016 – 9 –
3.1.25
managed network distribution equipment
discoverable network distribution equipment that uses communications protocols such as the
simple network management protocol (SNMP) to exchange management information
3.1.26
network distribution equipment
electronic equipment that provides connectivity and supports data exchange between end
devices
3.1.27
non-discoverable equipment
equipment without a network address
3.1.28
patch panel
closure designed to be mounted in a cabinet, frame or rack
3.1.29
permissions
set of rules which describe what a user or group of users may access or control within an AIM
system
3.1.30
telecommunications infrastructure
cabling infrastructure together with the network distribution equipment, end devices and their
accommodation
3.1.31
work order
set of one or more actions that should be performed by a technician or user of the system
3.2 Abbreviations
For the purposes of this document, the following abbreviations apply.
AIM automated infrastructure management
API application programming interface
BMS building management system
CMDB configuration management database
DCIM data centre infrastructure management
HVAC heating, ventilation and air-conditioning
HTTP hypertext transfer protocol
IP internet protocol
IT information technology
ITIL Information Technology Infrastructure Library
JSON JavaScript object notation
MAC media access control
PC personal computer
PoE power over Ethernet
REST representational state transfer
SNMP simple network management protocol
SOAP simple object access protocol
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WAP wireless access point
XML extensible markup language
4 Conformance
For an AIM system to conform to this International Standard, it shall
a) comprise hardware and software components which together meet the requirements of
Clause 5,
b) meet the requirements of Clause 7,
c) be implemented in accordance with the requirements of Annex C.
5 Automated infrastructure management (AIM) systems
5.1 Functional elements
An AIM system shall include the following two functional elements:
a) hardware that automatically detects the insertion and removal of cords;
b) software that
• collects and stores the resulting connection information,
• relates the connection information to cabling connectivity information,
• relates the cabling connectivity information to information from other sources,
• makes the connection information accessible to either an authorized user or to other
systems.
It is important to note that although the initial detection of connectivity is generally
accomplished through electrical, electronic, electro-mechanical or optical means, the different
functions and features using this data are implemented in software.
The software used for AIM systems shall include either application programming interfaces
(APIs) or data exchange formats as described in Clause 7 to allow data from the AIM system
to be shared with other systems used by the organization. This is an important aspect for
enhancing and automating the management and operational functions in the building and data
centres.
5.2 System requirements
An AIM system shall be able to
a) automatically detect connectivity between AIM-enabled panel ports,
b) automatically detect connectivity between AIM-enabled panel ports and other equipment
(with AIM-enabled ports) or document and/or infer connectivity between AIM-enabled
panel ports and other equipment (without AIM-enabled ports),
c) monitor the connections and disconnections of a) and b).
5.3 Functional requirements
5.3.1 Documentation and maintenance of information within AIM software
Once configured, an AIM system shall be able to
a) accommodate the chosen identification scheme for the items to be documented within the
AIM software (including identification schemes in accordance with IEC 81346-1 and
ISO/IEC 14763-2 – an implementation of which is described in ISO/IEC TR 14763-2-1),
b) record the connections between elements within the cabling infrastructure,
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ISO/IEC 18598:2016 © ISO/IEC 2016 – 11 –
c) automatically detect, document and monitor the presence of discoverable equipment
connected to the network and
1) the basic connectivity configuration of managed network distribution equipment,
2) the network-related information of end devices,
d) automatically update records when any monitored connections (including those of 5.2) are
modified,
e) manually document asset information for non-discoverable equipment,
f) document the physical location of the network distribution equipment connected to the
network,
g) document and/or infer connectivity between non-AIM enabled ports and other equipment,
h) document the presence and physical location of AIM hardware,
i) identify and track the physical location of end devices connected to the network,
j) maintain a history of events relating to items a) to i),
k) enable the display of mapped items documented within the AIM software to a physical
location on building plans and layouts.
5.3.2 Management and usage of information within AIM software
An AIM system shall be able to
a) enable the user to define conditions in which an event generates an alarm,
b) enable a user to define the conditions in which an alarm generates a notification,
c) enable a user to view graphical representation of connectivity (circuit trace) and other
relational information for the items documented within the AIM software,
d) provide recommendations on the cabling connectivity tasks required within work orders for
service provision,
e) enable a user to manage work orders related to items documented within the AIM
software:
1) create,
2) assign or re-assign,
3) schedule or re-schedule,
4) perform,
5) track (status),
6) close,
f) maintain a work order history,
g) provide access to electronic work orders and other information maintained by the AIM
system in the spaces where the AIM hardware is located,
h) provide a means to automatically detect the accuracy of implementation of
connect/disconnect work order tasks between AIM-enabled ports:
1) provide a means to alert of an incorrect implementation,
2) automatically update the task status following correct implementation,
i) generate reports (both automatically and on-demand) related to items documented within
the AIM software.
5.3.3 Integrity of information within AIM software
Upon recovery from disruption to an AIM system or its components, the system shall provide
the ability to
a) maintain the integrity of information within the AIM software,
b) reflect the current state of monitored connectivity.
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5.4 Functional recommendations
An AIM system should be able to generate formatted data for the production of labels.
6 AIM solutions: business benefits
6.1 General
Clause 6 maps the intrinsic capabilities of AIM systems defined in Clause 5 to real-world
benefits and provides examples of wh
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