SIST-TP ETSI/TR 101 895 V1.1.1:2005

Services and Protocols for Advanced Networks (SPAN); Message Waiting Indication (MWI) ; Service Aspects

This technical report is an overall description of the service from a user's point of view. It also deals with the mailbox provider's perspectives in a context of amultiple mailbox providers. The service is network independant and applies to various notifications of events (e.g. Voicemail, email, etc.).  Reference document: ETS 300 650.

Storitve in protokoli za napredna omrežja (SPAN) – Indikacija čakajočega sporočila (MWI) – Storitveni vidik

General Information

• Status: Published
• Publication Date: 31-Dec-2004
• ICS: 33.040.35 - Telephone networks
• ICS: 33.080 - Integrated Services Digital Network (ISDN)
• Technical Committee: SPN - Services and Protocols for Networks
• Current Stage: 6060 - National Implementation/Publication (Adopted Project)
• Start Date: 01-Jan-2005
• Due Date: 01-Jan-2005
• Completion Date: 01-Jan-2005
• Ref Project: ETSI TR 101 895 V1.1.1 (2001-01) - Services and Protocols for Advanced Networks (SPAN); Message Waiting Indication (MWI) ; Service Aspects

Standards Content (Sample)

SLOVENSKI STANDARD
SIST-TP ETSI/TR 101 895 V1.1.1:2005
01-januar-2005
6WRULWYHLQSURWRNROL]DQDSUHGQDRPUHåMD63$1±,QGLNDFLMDþDNDMRþHJDVSRURþLOD
0:,±6WRULWYHQLYLGLN
Services and Protocols for Advanced Networks (SPAN); Message Waiting Indication
(MWI) ; Service Aspects
Ta slovenski standard je istoveten z: TR 101 895 Version 1.1.1
ICS:
33.040.35 Telefonska omrežja Telephone networks
33.080 Digitalno omrežje z Integrated Services Digital
integriranimi storitvami Network (ISDN)
(ISDN)
SIST-TP ETSI/TR 101 895 V1.1.1:2005 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST-TP ETSI/TR 101 895 V1.1.1:2005

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SIST-TP ETSI/TR 101 895 V1.1.1:2005
ETSI TR 101 895 V1.1.1 (2001-01)
Technical Report
Services and Protocols for Advanced Networks (SPAN);
Message Waiting Indication (MWI);
Service Aspects

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SIST-TP ETSI/TR 101 895 V1.1.1:2005
2 ETSI TR 101 895 V1.1.1 (2001-01)
Reference
DTR/SPAN-110081
Keywords
ISDN, MWI, PSTN, service, stage 1
ETSI
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Copyright Notification
No part may be reproduced except as authorized by written permission.
The copyright and the foregoing restriction extend to reproduction in all media.
© European Telecommunications Standards Institute 2001.
All rights reserved.
ETSI

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SIST-TP ETSI/TR 101 895 V1.1.1:2005
3 ETSI TR 101 895 V1.1.1 (2001-01)
Contents
Intellectual Property Rights .5
Foreword.5
1 Scope.6
2 References.6
3 Definitions and abbreviations.7
3.1 Definitions . 7
3.2 Abbreviations. 8
4 Description.8
5 Procedures.9
5.1 Provision and withdrawal . 9
5.2 Normal procedures . 10
5.2.1 Registration and erasure. 10
5.2.2 Activation and deactivation . 10
5.2.3 Invocation and Operation . 11
5.2.3.1 In case of an activation . 11
5.2.3.2 Deactivation . 12
5.2.4 Interrogation . 12
5.3 Exceptional procedures. 12
5.3.1 Registration and erasure. 12
5.3.2 Activation and deactivation . 13
5.3.3 Invocation and operation . 13
5.3.4 Interrogation . 13
6 Interworking requirements .13
7 Interaction with other supplementary services .13
7.1 Advice of charge services . 13
7.1.1 Charging information at call set-up time. 13
7.1.2 Charging information during call. 13
7.1.3 Charging information at the end of the call . 14
7.2 Call Waiting. 14
7.3 Call hold . 14
7.4 Call transfer . 14
7.5 Number Identification Services. 14
7.5.1 Calling line identification presentation. 14
7.5.2 Calling line identification restriction. 14
7.5.3 Connected line identification presentation . 14
7.5.4 Connected line identification restriction. 14
7.6 Completion of Calls. 14
7.6.1 Busy subscriber. 14
7.6.2 Completion of calls on no reply. 15
7.7 Conference. 15
7.8 Direct dialling in . 15
7.9 Call Forwarding . 15
7.9.1 Call Forwarding unconditional . 15
7.9.2 Call Forwarding Busy . 15
7.9.3 Call Forwarding no reply. 15
7.9.4 Selective Call deflection. 15
7.10 Free phone . 15
7.11 Malicious call identification. 15
7.12 Multiple subscriber number . 16
7.13 Sub addressing . 16
7.14 Three party. 16
7.15 Outgoing call barring. 16
ETSI

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SIST-TP ETSI/TR 101 895 V1.1.1:2005
4 ETSI TR 101 895 V1.1.1 (2001-01)
7.15.1 User controlled outgoing call barring. 16
7.15.2 Fixed outgoing call barring. 16
Annex A (informative): Interactions tables.17
A.1 Interactions between receiving user's own service (column 1) and own other services .17
A.2 Interactions between receiving user's own service (column 1) and other call party's services .18
Annex B (informative): Details of interactions .19
B.1 Calling Line Identification Presentation (CLIP).19
B.2 Calling Line Identification Restriction (CLIR) .19
B.3 Call Waiting (CW).19
B.4 Completion of Calls to Busy Subscriber(CCBS).20
B.5 Call Forwarding No Reply (CFNR).20
B.6 Call Forwarding Busy (CFB) .20
B.7 Call Forwarding Unconditional (CFU) .21
B.8 Outgoing Call Barring (OCB) .21
B.9 Selective Incoming Call Barring (SICB) .21
B.10 Call Back (CB) .21
B.11 Three Party Call (3-PTY).21
B.12 Advice of Charge services .21
B.12.1 Charging Information at End of call (AOC-E). 21
B.12.2 Charging information during call (AOC-D). 21
B.13 Voice Mail (VM).22
B.14 Message Waiting Indicator (MWI).22
B.15 Screening List Editing (SLE) .22
B.16 Incoming Call Barring .22
Annex C (informative): Examples of use.23
Annex D (informative): Bibliography.24
History .25
ETSI

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SIST-TP ETSI/TR 101 895 V1.1.1:2005
5 ETSI TR 101 895 V1.1.1 (2001-01)
Intellectual Property Rights
IPRs essential or potentially essential to the present document may have been declared to ETSI. The information
pertaining to these essential IPRs, if any, is publicly available for ETSI members and non-members, and can be found
in ETSI SR 000 314: "Intellectual Property Rights (IPRs); Essential, or potentially Essential, IPRs notified to ETSI in
respect of ETSI standards", which is available from the ETSI Secretariat. Latest updates are available on the ETSI Web
server (http://www.etsi.org/ipr).
Pursuant to the ETSI IPR Policy, no investigation, including IPR searches, has been carried out by ETSI. No guarantee
can be given as to the existence of other IPRs not referenced in ETSI SR 000 314 (or the updates on the ETSI Web
server) which are, or may be, or may become, essential to the present document.
Foreword
This Technical Report (TR) has been produced by ETSI Technical Committee Services and Protocols for Advanced
Networks (SPAN).
The present document describes the general requirements and service aspects for the Message Waiting Indication
(MWI) supplementary service for both, PSTN and ISDN subscriber lines and only for the receiving user parts. It does
not deal with the underlying technology or kind of network used to provide the service.
In accordance with ITU-T Recommendation I.130 [1], the following three level structures are used to describe the
supplementary telecommunications services as provided by European public telecommunications operators under the
pan-European Integrated Services Digital Network (ISDN):
• Stage 1: is an overall service description, from the user's standpoint;
• Stage 2: identifies the functional capabilities and information flows needed to support the service described in
stage 1; and
• Stage 3: defines the signalling system protocols and switching functions needed to implement the service
described in stage 1.
The present document details the stage 1 aspects (overall service description) for the Message Waiting Indication
(MWI) supplementary service.
ETSI

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SIST-TP ETSI/TR 101 895 V1.1.1:2005
6 ETSI TR 101 895 V1.1.1 (2001-01)
1 Scope
The present document defines the stage one of the Message Waiting Indication (MWI) supplementary service for the
pan-European network as provided by European telecommunications operators. Stage one is an overall service
description from the user's point of view (see ITU-T Recommendation I.130 [1]), but does not deal with the details of
the human interface itself.
The present document provided hereafter takes into account ETS 300 650 [2] for an ISDN MWI service and it provides
a wider scope of the service description. It shall be noted that ETS 300 650 [2]:
• covers only ISDN situations;
• includes both the receiving user's and the controlling user's perspective instead of concentrating on the service as
seen by the receiving user;
• is a restricted view on the facilities that need to be offered commercially (e.g. multiple Mailbox providers);
• includes some constraints.
NOTE 1: In case of conflict between the present document and ETS 300 650 [2], it is assumed that
ETS 300 650 [2] will take precedence.
NOTE 2: The detailed specifications of the procedures used by the controlling user to activate and deactivate the
MWI supplementary service are outside the scope of the present document. It can be based on ISDN
procedures (an example is given in ETS 300 650 [2]) or on other type of operations on other user-network
interfaces (e.g. leased lines etc.).
NOTE 3: It is worth noting that the network capabilities supporting the MWI supplementary service can be used for
other purposes e.g. notification of events other than related to Voice Mail e.g. E-mail.
NOTE 4: The definition of the Man Machine Interface (e.g. light, display, .) on the terminal equipment is outside
the scope of the present document.
2 References
For the purposes of this Technical Report (TR) the following references apply:
[1] ITU-T Recommendation I.130 (1988): "Method for the characterization of telecommunication
services supported by an ISDN and network capabilities of an ISDN".
[2] ETSI ETS 300 650: "Integrated Services Digital Network (ISDN); Message Waiting Indication
(MWI) supplementary service; Service description".
[3] ETSI ETS 300 345: "Integrated Services Digital Network (ISDN); Interworking between public
ISDNs and private ISDNs for the provision of telecommunication services; General aspects".
[4] ITU-T Recommendation I.112 (1993): "Vocabulary of terms for ISDNs".
[5] ITU-T Recommendation Q.9 (1988): "Vocabulary of switching and signalling terms".
[6] ITU-T Recommendation I.210 (1993): "Principles of telecommunication services supported by an
ISDN and the means to describe them".
ETSI

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SIST-TP ETSI/TR 101 895 V1.1.1:2005
7 ETSI TR 101 895 V1.1.1 (2001-01)
3 Definitions and abbreviations
3.1 Definitions
For the purposes of the present document, the following terms and definitions apply:
Basic Telephone: standard DTMF telephone without display having the normal 0 - 9, * and # keypad
Confirmation Message: it is used to confirm that a specific action has taken place and may also be used implicitly to
prompt for user digits. It is interruptible
Controlling user: user that activates, deactivates and invokes the MWI supplementary service
NOTE: The controlling user is likely to be a mailbox.
Error Message: it is used to notify the user of an incorrect operation code selection or to inform the user that the
requested operation could not be successfully performed. It may also be used to prompt implicitly for user digits. It is
not interruptible
General Information Message: it is a message with a general significance i.e. relating to the waiting situation only but
not containing extra information, i.e. parameters provided by the network or the mailbox provider. It is interruptible.
This general information message can be:
• a text message; or
• a voice message (announcement); or
• a text message combined with voice message (using SDSS capabilities); or
• a visual indication; or
• a special dial tone.
Information Message: it provides information such as feature status or special instructions to the user. It is followed by
either another information message or by a prompt message and is interruptible.
Mailbox provider: provider of a message system that provides a mailbox service to the receiving user
Mailbox service: provides the possibility to record, store, interrogate and delete messages in a message system
Message: verbal or other auditory data recorded by users of a service. Messages may be recorded by callers, subscribers
or system administrators (including automatic system-generated messages)
Message system: stores different kind of messages and initiates activation/deactivation of the MWI supplementary
service. It will be referred as the controlling user
Message Waiting Indication (MWI): supplementary service that enables a receiving user to be informed that there are
one or more messages waiting in a message system. It is typically used between a controlling user and a receiving user
MWI Service Provider: entity (network operator) which provides the MWI service to both the receiving user and the
controlling user
Network operator: entity which provides the network operating elements and resources for the execution of the MWI
supplementary service. There may be one or more network operators between a receiving user and a MWI service
provider
Prompt Message: message that asks the user to enter digits and is interruptible. Upon completion or interruption of the
message, a timer is initiated to set a maximum amount of time to wait for user input
Receiving User: user to whom the MWI supplementary service is provided. The receiving user receives the Message
Waiting Indication (notification) as a result of a MWI invocation originated by a controlling user (e.g. mailbox
provider)
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8 ETSI TR 101 895 V1.1.1 (2001-01)
Service provider: entity which offers a service to a user. A network operator may also be a service provider
Service; telecommunications service: see ITU T Recommendation I.112 [4], clause 2.2. definition 201
Subscriber line: see ITU T Recommendation Q.9 [5], clause 1 definition 0050
Supplementary service: see ITU T Recommendation I.210 [6], clause 2.4
User: anyone who uses services at a telecommunication access of a network (as calling or called party)
Voice Mail Server: service provider's voice messaging system to which a user is connected for the provision of the
voice mail service
Voice Mail User Agent: user interface that enables a user to control the voice mail server for the recording, forwarding,
storage, etc. of messages
Voice Mail: voice messaging service that allows users, to record voice messages, address and send them to other users,
listen to messages recorded by other users, and store, forward or delete such messages. Many additional features are
possible for such a service, and these will be determined by the service provider according to market needs, technical
capability, etc
Voice Mailbox: logical storage location for messages. This will have a unique address, e.g. it could be the subscriber's
telephone or separate mailbox number
Voice message process: any of the procedures of recording, editing, inserting, storing, deleting, appending, forwarding,
addressing voice mail messages. This is not an exhaustive list
3.2 Abbreviations
For the purposes of the present document, the following abbreviations apply:
CU Controlling User
DTMF Dual Tone Multi Frequency
ISDN Integrated Services Digital Network
MWI Message Waiting Indication
PNO Public Network Operator
PSTN Public Switched Telephone Network
RU Receiving User
SDSS Server Display and Script Services (European equivalent of the ADSI protocol)
4 Description
The Message Waiting Indication (MWI) supplementary service enables a receiving user (RU) to be informed that there
are one or more messages waiting in a message system.
The MWI supplementary service is typically used between a controlling user (CU, e.g. mailbox provider) and a user of
the message service provided (receiving user). The controlling user invokes the MWI supplementary service and the
receiving user receives the notification (or message waiting indication).
It can be activated or deactivated in the receiving user network, upon a request of the controlling user, and shall be
available for receiving users connected to PSTN or ISDN subscriber lines.
See annex C for an example of use of the service.
The MWI supplementary service enables the network, upon an invocation request of a Controlling user, to notify the
receiving user that at least one message is awaiting in a message system.
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SIST-TP ETSI/TR 101 895 V1.1.1:2005
9 ETSI TR 101 895 V1.1.1 (2001-01)
The receiving user shall be notified by the network that a message is awaiting in the following situations:
• as an immediate notification, which is expected to be a persistent indication for the receiving user, as soon as
the MWI supplementary service has been invoked by the controlling user; and/or
• as a deferred notification, which is expected to be a general information message (e.g. announcement), when
the receiving user makes an outgoing call attempt after the MWI service has been invoked by the controlling
user.
Having received this notification, the receiving user can subsequently access the message system to have the message
delivered. The means by which the RU accesses and manages the message system are outside the scope of the present
document.
After this action has been completed, the controlling user may invoke the MWI supplementary service either:
• to deactivate the notification associated with the corresponding message; or
• to deactivate notifications in a global mode (i.e. for all messages in the message system at the time of the
notification, even if not yet delivered).
Depending on the situation (MWI service option), this operation shall result, as soon as the MWI supplementary service
has been invoked for notification deactivation by the controlling user in:
• an immediate notification of deactivation; or
• a deactivation of the deferred notification.
5 Procedures
5.1 Provision and withdrawal
The MWI supplementary service shall be provided to the receiving user after prior arrangement with the MWI service
provider or, as a network operator option, generally available. The MWI supplementary service shall be withdrawn at
the receiving user's request, or for administrative reasons.
• In the case of notification using modem transfer, it is assumed that the receiving user has appropriate capabilities
to receive information transferred. Also, as a MWI service option, the receiving user can be prevented from
receiving any notification;
• Provision of the MWI supplementary service shall be possible on an access or number basis.
As a network option, the receiving user can have a subscription option to register the controlling user numbers that can
activate and deactivate the MWI supplementary service. The maximum number of controlling users numbers that can be
registered for a receiving user shall be an integer value and is also a network operator option.
Depending on the MWI service provider option applying, the following subscription options can be made available to
the receiving user:
• only immediate notification (as soon as the MWI supplementary service has been invoked by a controlling user);
• only deferred notification (when the MWI supplementary service has been invoked by a controlling user and the
receiving user makes an outgoing call attempt);
• or both immediate and deferred notification.
The receiving user shall have a subscription option to allow or not an override of the default notification
(immediate/deferred) on a given invocation mode by the controlling users.
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SIST-TP ETSI/TR 101 895 V1.1.1:2005
10 ETSI TR 101 895 V1.1.1 (2001-01)
Depending on a network operator option, the deferred notification can be:
• a general audible indication (e.g. announcement); and/or
• a general visual indication; and
• additional information.
5.2 Normal procedures
5.2.1 Registration and erasure
Not applicable.
5.2.2 Activation and deactivation
In order to allow the receiving user to be appropriately notified, it is assumed that actions need to be undertaken by the
controlling user:
• activation of the MWI supplementary service for a specific receiving user;
• deactivation of the MWI supplementary service for a specific receiving user.
Several controlling users can simultaneously activate or deactivate the MWI supplementary service for a given
receiving user.
NOTE: The following information has to be used for achieving these operations:
• the applicable basic service (ISDN);
• the type of operation (activation/deactivation);
• the kind of notification (immediate and/or deferred) to be provided;
and as an option:
• information provided by the controlling user and to be transferred transparently to the receivi
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