Checkout

Checkout is the page where the cart you've built becomes a paid order — billing details on one side, payment method on the other, order summary in the middle. This guide covers what each section does, how discounts and coupons combine, the three payment options, and what arrives in your library after the charge clears.

If you haven't built the cart yet, see the Purchasing Standards guide first.

Two columns, one summary

The checkout page is split into two columns:

Order details (left) — your cart contents, requisition number, and coupon code.
Billing details (right) — the account that pays, the address on the invoice, and the payment method.

The order total and discount breakdown appear at the bottom of the order details column and update live as you change anything.

Order details

Editing the cart

The cart line items are still editable here — you can adjust quantities or remove items without leaving checkout. Changes update the totals immediately.

Requisition / PO number

If your organization needs a purchase order number on the invoice, type it into the Requisition number field and click Apply. The number prints on the invoice you can download from your orders afterwards. Leave the field blank if you don't need one.

Coupon code

If you have a coupon (typically 10+ characters), paste it into the Coupon field and click Apply. Valid coupons reduce the order total immediately and show as a separate Coupon line in the summary.

A coupon applies to the order total, on top of any per-line item or volume discounts. They stack — there's no penalty for already having item or volume discounts on individual lines.

If a coupon is invalid, expired, or restricted to a different customer, the field clears and an error message explains why.

How discounts combine

Three layers stack from line up to order:

Item discount — publisher-driven promotion attached to a specific document (a small percentage badge on the line).
Volume discount — automatic price tier triggered by the quantity on a single line (the second percentage badge that appears once a tier is reached).
Coupon discount — applies to the entire order subtotal after the per-line discounts.

Both discount badges show on a line when both apply. The summary at the bottom shows the consolidated Discount number (item + volume, across all lines), and the Coupon line separately if one is applied.

Tip — buy by line, not by line count. Volume discounts apply per line, so a single line with 10 licenses triggers tiers that ten separate single-license lines do not.

Billing details

Pick the billing account

Above the address form, the Account selector lets you pick which of your accounts pays for this order. Most users have one account selected by default; teams typically have a personal account and one or more business accounts. The chosen account determines:

Which billing address goes on the invoice.
Where future invoices for this order are filed.
Which library inherits the purchased licenses.

Address fields

Fill in the standard billing fields. For business accounts, the Company name, VAT/Tax ID, and Country drive any tax adjustments shown in the totals panel.

For physical-shipment items (printed documents), an additional shipping address may be requested.

Payment options

iTeh offers three ways to pay. Pick whichever your team's finance process prefers — there's no price difference between them.

1 — Credit / debit card (Stripe)

Default option, processed through Stripe. Type the cardholder name, fill in the card details in the embedded Stripe field, and click Pay with credit card.

All major card networks supported (Visa, Mastercard, Amex, Discover, etc.).
3-D Secure / SCA prompts handled inline if your bank requires them.
Card data is collected directly by Stripe — iTeh never sees the full card number.
Charges typically clear in seconds; the order moves to Paid status immediately.

2 — PayPal

Click the PayPal button to open the PayPal flow. Sign in to PayPal in the popup, confirm the amount, and you're returned to checkout when PayPal completes.

Pay with a PayPal balance, a linked card, or a linked bank account.
The order moves to Paid status when PayPal confirms — usually within seconds.
PayPal's buyer protection terms apply per their standard policy.

3 — Bank transfer

For organizations that prefer wire/ACH transfer, click Pay with bank transfer. The order is placed in Pending payment status and you receive an email with the bank coordinates and reference number to use.

Use the reference number from the email exactly as shown so finance can match the incoming transfer to your order.
Documents are released to the library as soon as the transfer arrives and is reconciled (usually 1–3 business days for European transfers, longer for international wires).
E-Library reading windows start when the transfer is reconciled, not when the order is placed — this matters for short windows.

If you need standards available immediately, pay by card or PayPal instead and reconcile internally.

Free orders

If discounts and coupons reduce the total to zero (yes, this happens — promotional bundles, internal codes), the payment column collapses into a single Place order button. Click it, the order is recorded, and the licenses appear in your library — no payment step.

After payment

Within seconds of a successful payment (or 1–3 business days for bank transfers):

PDF documents are added to your library at Account → My Documents. The license is permanent — re-download for life, no renewal, no expiry.
E-Library reads appear in My Documents with their access period highlighted. They expire automatically at the end of the window; nothing renews on its own.
Printed documents enter the shipment queue; tracking arrives in a separate email when the package leaves the warehouse.
An invoice is generated and available for download from Account → Orders.

You'll also receive a confirmation email summarizing the order and linking back to the relevant pages.

Failed payment

Card declined — Stripe returns a specific reason (insufficient funds, expired card, fraud check). The error appears in red on the checkout page; fix the issue and click Pay again.
PayPal declined — PayPal's own dialog explains why. Common causes are unverified accounts or country restrictions; switch to card if PayPal can't complete.
Bank transfer never arrives — the order stays in Pending payment until you cancel it from Account → Orders or the transfer eventually clears. There's no auto-cancellation deadline on our side; leave the order open if the transfer is in flight.

For any payment that succeeded on the gateway side but didn't unlock your library (rare but possible), open a support ticket with the order number — manual reconciliation usually resolves it within a few hours.

Frequently asked

Will I be charged before I confirm? No. The card field validates as you type but no charge happens until you click Pay with credit card. PayPal opens its own confirmation dialog before charging. Bank transfer requires you to initiate the transfer separately.

Are the prices on checkout the final ones? Yes. The total shown above the Pay buttons is exactly what's charged — taxes are applied based on your billing country, discounts are already reflected.

Can I save my card for next time? Stripe stores the card with your account if your finance team has opted in to saved-card use. Saved cards appear as a quick-pick row above the card-entry field on subsequent checkouts.

Can I split payment across two methods? No. Each order pays via a single method (card, PayPal, or bank transfer). For larger orders that need split funding, place separate orders.

What currency am I charged in? The currency on your account, shown in the totals panel. We don't silently convert — the price displayed is the price charged.

My company requires a quote before paying. How? Build the cart as if you were going to pay, click into checkout, apply any PO/coupon, and use the Order summary as your quote. Bank-transfer orders land in Pending payment and produce a proforma invoice you can attach to a purchase requisition.

Can I get a refund? Standards licensing is irreversible — once the document is in your library, refunds are not generally available. For exceptional cases (duplicate accidental purchases, unintended bank-transfer overpay) contact support with the order number.

Tips

Apply the coupon before the volume discount triggers. They stack regardless of order, but applying the coupon first lets you see exactly how the math lands before adjusting quantities.
Pick the right account. A business-account purchase puts the licenses into the team library; a personal-account purchase keeps them with you. Switching accounts after the fact is awkward.
Save the order number. It's the fastest way to get help if anything needs reconciling.
For bank transfer, reference the order number exactly. That's how finance matches the wire to your pending order. A typo here is the single most common cause of "where's my access?" tickets.
Use saved cards if your team checks out often — the Stripe saved-card row makes recurring purchases a single click.