EN 1332-1:2009

Identification card systems - Human-machine interface - Part 1: Design principles for the user interface

The purpose of this European Standard is to ensure that card-operated devices are accessible and usable by standardising significant components of the user interface.
This European Standard describes principles and guidelines so that people with the widest range of capabilities can use card-based services in any sector. This includes, but is not limited to, purchase of goods and services, leisure, distribution, identification, banking, telecommunications, mass transport, parking, access control. It also provides recommendations for the operational procedures to be followed when users interact with a card-operated device:
- in order to enter a system;
- whilst using a system;
- leaving a system.
In particular, this European Standard will:
- aid the user's interaction with the system through a consistent user interface when entering, using and leaving card-operated devices;
- promote user confidence in card-based systems in general;
- promote efficient use, security and privacy of card-based systems;
- reduce the occurrence and consequences of error when the user enters, uses or leaves the system;
- enable people with different levels of ability and comprehension (e.g. minors, elderly, visually impaired, foreign language, motor impaired, hearing, etc) and different levels of experience (e.g. first-time users) to use card-based systems;
- improve the learnability of new card-based systems through consistency.

Identifikationskartensysteme - Mensch-Maschine-Schnittstelle - Teil 1: Gestaltungsgrundsätze für die Benutzerschnittstelle

Der Zweck dieser Europäischen Norm ist, durch die Vereinheitlichung wesentlicher Komponenten der Benutzerschnittstelle
sicherzustellen, dass kartenbetriebene Geräte zugänglich und nutzbar sind.
Diese Europäische Norm legt Gestaltungsgrundsätze und -richtlinien mit dem Ziel fest, dass Menschen mit
einer möglichst großen Bandbreite an Fähigkeiten kartengestützte Dienstleistungen jeder beliebigen Branche
nutzen können. Dazu gehören unter anderem der Erwerb von Gütern und die Inanspruchnahme von Dienstleistungen,
die Freizeitgestaltung, der Vertrieb, die Identifikation, das Bankwesen, die Telekommunikation, der
Massentransport, das Parken sowie die Zugangs- und Zugriffskontrolle. Darüber hinaus enthält diese Norm
Empfehlungen für die Betriebsabläufe, die beim Dialog des Benutzers mit dem kartenbetriebenen Gerät zu
befolgen sind:
⎯ um in ein System einzutreten;
⎯ während der Benutzung eines Systems;
⎯ um ein System zu verlassen.
Vor allem wird diese Europäische Norm:
⎯ den Benutzerdialog mit dem System beim Eintreten, Nutzen und Verlassen von kartenbetriebenen Geräten
durch einander entsprechende Benutzerschnittstellen unterstützen;
⎯ das Vertrauen der Benutzer in kartengestützte Systeme im Allgemeinen fördern;
⎯ eine rationelle Nutzung und die Sicherheit von kartengestützten Systemen sowie den Schutz der Privatsphäre
beim Umgang mit ihnen fördern;
⎯ das Auftreten von Fehlern, wenn der Benutzer in das System eintritt, es nutzt oder es verlässt, vermindern
und deren Folgen abschwächen;
⎯ Menschen mit unterschiedlichen Behinderungsgraden und unterschiedlichem Verständnisvermögen (z. B.
Minderjährigen, älteren Menschen, Sehbehinderten, Fremdsprachlern, Körperbehinderten, Gehörlosen
bzw. Gehörgeschädigten usw.) und mit einem unterschiedlichen Erfahrungsschatz (z. B. Erstbenutzern)
die Benutzung kartengestützter System erleichtern;
⎯ die Erlernbarkeit neuer kartengestützter Systeme durch Vereinheitlichung verbessern.

Systèmes de cartes d'identification - Interface homme-machine - Partie 1: Principes de conception pour l'interface utilisateur

La présente Norme européenne vise à assurer que les équipements fonctionnant à l’aide d’une carte sont
accessibles et utilisables en normalisant les composants significatifs de l’interface utilisateur.
La présente Norme européenne décrit des principes et des lignes directrices dans le but de permettre à des
personnes aux capacités très variées d’utiliser des services à carte, indépendamment du secteur. Ceci
englobe, sans toutefois s’y limiter, l’achat de biens et de services, les loisirs, la distribution, l’identification, les
banques, les télécommunications, les transports en commun, les parkings et les contrôles d’accès. Elle fournit
également des recommandations pour les procédures opérationnelles à suivre lorsque les utilisateurs
abordent un équipement fonctionnant à l’aide d’une carte :
⎯ pour entrer dans un système ;
⎯ lors de l’utilisation d’un système ;
⎯ en quittant un système.
La présente Norme européenne permettra en particulier :
⎯ de faciliter l’interaction de l’utilisateur avec le système grâce à une interface utilisateur cohérente lorsque
l’utilisateur entre dans des équipements fonctionnant à l’aide d’une carte, les utilise et les quitte ;
⎯ de favoriser la confiance de l’utilisateur dans les systèmes à carte, en général ;
⎯ de promouvoir une utilisation efficace, la sécurité et la confidentialité des systèmes à carte ;
⎯ de réduire les occurrences d’erreurs et leurs conséquences lorsque l’utilisateur entre dans le système,
l’utilise ou le quitte ;
⎯ aux utilisateurs qui ont des niveaux de capacité et de compréhension différents (par exemple, les
mineurs, les personnes âgées, les malvoyants, les locuteurs étrangers, les handicapés moteurs, les
malentendants etc.) et des niveaux d’expérience divers (par exemple, les utilisateurs novices) d’utiliser
des systèmes à carte ;
⎯ d’améliorer, grâce à leur cohérence, la facilité d’apprentissage des nouveaux systèmes à carte.

Sistemi z identifikacijskimi karticami - Vmesnik človek-stroj - 1. del: Načela načrtovanja za uporabniški vmesnik

General Information

• Status: Published
• Publication Date: 28-Jul-2009
• Withdrawal Date: 30-Jan-2010
• ICS: 35.200 - Interface and interconnection equipment
• ICS: 35.240.15 - Identification cards. Chip cards. Biometrics
• Technical Committee: CEN/TC 224 - Machine-readable cards, related device interfaces and operations
• Drafting Committee: CEN/TC 224/WG 6 - User Interface
• Current Stage: 9093 - Decision to confirm - Review Enquiry
• Start Date: 26-Nov-2020
• Completion Date: 23-Sep-2025
• Ref Project: SIST EN 1332-1:2009 - Identification card systems - Human-machine interface - Part 1: Design principles for the user interface

Relations

• Replaces: EN 1332-1:1999/A1:2007 - Identification card systems - Man-machine interface - Part 1: Design principles for the user interface - Symbols in the form of icons on screens and/or pictograms
• Effective Date: 01-Aug-2009
• Replaces: EN 1332-1:1999 - Identification card systems - Man-machine interface - Part 1: Design principles for the user interface
• Effective Date: 01-Aug-2009

Standards Content (Sample)

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Identifikationskartensysteme - Schnittstelle Mensch-Maschine - Teil 1: Gestaltungsgrundsätze für die BenutzerschnittstelleSystèmes de cartes d'identification - Interface homme-machine - Partie 1: Principes de conception pour l'interface utilisateurIdentification card systems - Human-machine interface - Part 1: Design principles for the user interface35.240.15Identifikacijske kartice in sorodne napraveIdentification cards and related devices35.200Vmesniška in povezovalna opremaInterface and interconnection equipmentICS:Ta slovenski standard je istoveten z:EN 1332-1:2009SIST EN 1332-1:2009en,fr,de01-september-2009SIST EN 1332-1:2009SLOVENSKI
STANDARDSIST EN 1332-1:2004/oprA1:2005SIST EN 1332-1:20041DGRPHãþD

EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN 1332-1July 2009ICS 35.240.15Supersedes EN 1332-1:1999
English VersionIdentification card systems - Human-machine interface - Part 1:Design principles for the user interfaceSystèmes de cartes d'identification - Interface homme-machine - Partie 1: Principes de conception pour l'interfaceutilisateurIdentifikationskartensysteme - Mensch-Maschine-Schnittstelle - Teil 1: Gestaltungsgrundsätze für dieBenutzerschnittstelleThis European Standard was approved by CEN on 20 June 2009.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the CEN Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as theofficial versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre:
Avenue Marnix 17,
B-1000 Brussels© 2009 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 1332-1:2009: ESIST EN 1332-1:2009

Symbols in the form of icons on screens and/or pictograms . 16Bibliography . 27 SIST EN 1332-1:2009

 leaving a system. In particular, this European Standard will:  aid the user's interaction with the system through a consistent user interface when entering, using and leaving card-operated devices;  promote user confidence in card-based systems in general;  promote efficient use, security and privacy of card-based systems;  reduce the occurrence and consequences of error when the user enters, uses or leaves the system;  enable people with different levels of ability and comprehension (e.g. minors, elderly, visually impaired, foreign language, motor impaired, hearing, etc) and different levels of experience (e.g. first-time users) to use card-based systems;  improve the learnability of new card-based systems through consistency. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 1332-4, Identification card systems – Man-machine interface – Part 4: Coding of user requirements for people with special needs 3 Terms, definitions and abbreviations 3.1 Terms and definitions For the purposes of this standard, the following terms and definitions apply: 3.1.1 automated teller machine
ATM customer operated device that dispenses and/or accepts cash and/or other services SIST EN 1332-1:2009

CVM method of automatically identifying the cardholder e.g. Personal Identification Number, finger print, voice print 3.1.4 dialogue interaction between a user and a system to achieve a particular goal
[EN ISO 9241-10:1996] 3.1.5 feedback system output which a user recognises as a reaction of the system to the user's input 3.1.6 inter-sector use use in more than one sector and thus not restricted by particular requirements defined in a sector standard
3.1.7 legibility visual properties of a character or symbol that determine the ease with which it can be measured
[EN 29241-3:1993] 3.1.8 machine readable card card incorporating a technology such as magnetic stripe, integrated circuit etc, that may be read by a machine 3.1.9 navigate (to) to progress through a transaction using navigation aids such as Page Up, Page Down, Next Page, Return to Menu, etc. 3.1.10 Personal Identification Number PIN code or password the customer possesses for verification of identity
[EN 29564-1:1993] 3.1.11 symbol either pictogram or icon 3.2 Abbreviations For the purposes of this standard, the following abbreviations apply: ATM automated teller machine CVM cardholder verification method PIN personal identification number SIST EN 1332-1:2009

Figure 1 — Relationship between Goals, Principles, Guidelines and Conformance Testing Note that there is not a 1:1 mapping between Goals and Principles, and Principles and Guidelines. For example, the principle “Consistency” can support most of the Goals. Several Principles can support the same Goal. There can also be a conflict between some Principles – e.g. flexibility versus stability and ease of use. 5 Goals of the user interface The card-based system’s user interface should be designed so that it is: − Easy to learn: Ensure that users can be quickly acquainted with the system in order to be able to use it from initial contact. − Easy to use: The system shall be transparent and therefore easy to explore and efficient to use. − Easy to remember: The use of the interface shall be easy to remember such that the user is able to return to the system after a period of not using it, without having to re-learn its interface. − Error tolerant: The system shall minimise the potential for errors being made, while reducing the severity of errors if they do occur. Fatal errors shall not be possible.
− Effective: The system shall ensure that the desired result can be achieved with a minimum of effort, and that the user never questions the purpose of any part of the user interface. − Satisfying to use: Satisfaction measures the extent to which users are free from discomfort, and their attitudes towards the use of the card operated device. SIST EN 1332-1:2009

Figure 2 — A simple model for human-machine interaction 1) The user perceives information via one or more of the machine’s output devices. For example, the user hears an audible tone representing progress in the transaction. 2) The cognition box represents the user’s interpretation of the perceived information. E.g. the user interprets the sound as positive feedback and relates the sound to previous experience – meaning wait. 3) The cognition box is followed by an action, which is detected by one of the machine’s input devices. E.g. the user selects a different touch screen button. This input is then processed by the machine and a new output is created. The model includes the environment as this affects how both the user and machine perform. For example, ambient noise may influence the user’s ability to detect audible outputs, and rain may prevent a touch screen correctly detecting user input. The design of the machine’s output devices shall correspond to the user’s capabilities and limitations. For example, any audible feedback on a product designed for use by the aged must have the correct audio characteristics for it to be heard by someone with reduced hearing ability. Likewise, the input devices must also be appropriately selected. E.g. a user with reduced motor skills must not be made to use a device like a mouse; a touch screen is probably better. The user’s cognition box relates to the machine’s processing box; the user’s mental model of how the machine reacts to inputs depends on both the machine’s actual behaviour and the user’s expectations.
The user interface shall therefore aim to present the machine’s behaviour as being simple and understandable, as well as congruent with the user’s expectations. SIST EN 1332-1:2009
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