ETSI ETS 300 713 ed.1 (1997-03)

Integrated Services Digital Network (ISDN); Public Switched Telephone Network (PSTN); Televoting (VOT) service; Service description

DE/NA-010015

Digitalno omrežje z integriranimi storitvami (ISDN) – Javno komutirano telefonsko omrežje (PSTN) – Storitev daljinskega glasovanja (VOT) – Opis storitve

General Information

• Status: Published
• Publication Date: 12-Mar-1997
• Technical Committee: NA 1 - User Interfaces, Services and Charging
• Current Stage: 12 - Completion
• Due Date: 14-Mar-1997
• Completion Date: 13-Mar-1997
• Ref Project: SIST ETS 300 713 E1:2003 - Integrated Services Digital Network (ISDN); Public Switched Telephone Network (PSTN); Televoting (VOT) service; Service description

Standards Content (Sample)

SLOVENSKI STANDARD
SIST ETS 300 713 E1:2003
01-december-2003
Digitalno omrežje z integriranimi storitvami (ISDN) – Javno komutirano telefonsko
omrežje (PSTN) – Storitev daljinskega glasovanja (VOT) – Opis storitve
Integrated Services Digital Network (ISDN); Public Switched Telephone Network (PSTN);
Televoting (VOT) service; Service description
Ta slovenski standard je istoveten z: ETS 300 713 Edition 1
ICS:
33.040.35 Telefonska omrežja Telephone networks
33.080 Digitalno omrežje z Integrated Services Digital
integriranimi storitvami Network (ISDN)
(ISDN)
SIST ETS 300 713 E1:2003 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST ETS 300 713 E1:2003

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SIST ETS 300 713 E1:2003
EUROPEAN ETS 300 713
TELECOMMUNICATION March 1997
STANDARD
Source: ETSI TC-NA Reference: DE/NA-010015
ICS: 33.020
Key words: ISDN, PSTN, supplementary service, stage 1, VOT
Integrated Services Digital Network (ISDN);
Public Switched Telephone Network (PSTN);
;
Televoting (VOT) service
Service description
ETSI
European Telecommunications Standards Institute
ETSI Secretariat
Postal address: F-06921 Sophia Antipolis CEDEX - FRANCE
Office address: 650 Route des Lucioles - Sophia Antipolis - Valbonne - FRANCE
X.400: c=fr, a=atlas, p=etsi, s=secretariat - Internet: [e-mail]
Tel.: [phone] - Fax: [phone]
Copyright Notification: No part may be reproduced except as authorized by written permission. The copyright and the
foregoing restriction extend to reproduction in all media.
© European Telecommunications Standards Institute 1997. All rights reserved.

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Whilst every care has been taken in the preparation and publication of this document, errors in content,
typographical or otherwise, may occur. If you have comments concerning its accuracy, please write to
"ETSI Editing and Committee Support Dept." at the address shown on the title page.

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Contents
Foreword .7
1 Scope .9
2 Normative references.10
3 Definitions.10
4 Abbreviations.11
5 Description .11
5.1 Core requirements .11
5.2 Optional requirements .12
5.2.1 Televoting event partial result presentation.12
5.2.2 One user's Multiple Calls Restrictions (MCR) .12
5.2.3 Origin Dependent Control (ODC) .12
5.2.4 Origin Dependent Routing (ODR) .12
5.2.5 Time Dependent Routing (TDR) .12
5.2.6 Call Distribution (CD).13
5.2.7 Originating User Prompter (OUP) .13
5.2.8 Customer Profile Management (CPM).13
5.2.9 Customized Recorded Announcements (CRA).14
5.2.10 Call Logging (LOG) .14
5.2.11 Statistical information (STAT) .14
5.2.12 Real Time Information (RTI).14
5.2.13 Escape for Special Processing (ESP).14
5.2.14 Subscriber Control of Activation/Deactivation (CAD) .14
5.2.15 Flexible Allocation of call Charges (FAC).14
6 Procedures.15
6.1 Provision and withdrawal .15
6.2 Normal procedures .15
6.2.1 Registration and erasure.15
6.2.1.1 Core requirements.15
6.2.1.2 Optional requirements .15
6.2.2 Activation and deactivation.16
6.2.2.1 Core requirements.16
6.2.2.2 Optional requirements .16
6.2.3 Invocation and operation .16
6.2.3.1 Core requirements.16
6.2.3.2 Optional requirements .17
6.2.4 Interrogation .17
6.2.4.1 Core requirements.17
6.2.4.2 Optional requirements .17
6.3 Exceptional procedures .17
6.3.1 Registration and erasure.17
6.3.1.1 Core requirements.17
6.3.1.2 Optional requirements .18
6.3.2 Activation and deactivation.18
6.3.2.1 Core requirements.18
6.3.2.2 Optional requirements .18
6.3.3 Invocation and operation .18
6.3.3.1 Core requirements.18
6.3.3.2 Optional requirements .18
6.3.4 Interrogation .18
6.3.4.1 Core requirements.18
6.3.4.2 Optional requirements .18

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7 Interworking requirements . 18
7.1 Interworking between ISDNs, PSTNs and mobile networks . 18
7.2 Interworking with private networks . 18
7.3 Co-operation between network operators and service providers. 19
8 Interaction with ISDN supplementary services . 19
8.1 Advice of charge services . 19
8.1.1 Charging information at call set-up time . 19
8.1.2 Charging information during the call. 19
8.1.3 Charging information at the end of the call. 19
8.1.4 Charging information on request . 19
8.2 Call waiting . 19
8.3 Call hold . 19
8.4 Explicit call transfer . 20
8.5 Number identification services . 20
8.5.1 Calling line identification presentation. 20
8.5.2 Calling line identification restriction. 20
8.5.3 Connected line identification presentation . 20
8.5.4 Connected line identification restriction . 20
8.6 Closed user group. 20
8.7 Call completion services . 20
8.7.1 Completion of calls to busy subscriber . 20
8.7.2 Completion of calls on no reply. 20
8.8 Conference services . 21
8.8.1 Conference call, add-on. 21
8.8.2 Meet-me conference. 21
8.9 Direct dialling in . 21
8.10 Diversion services . 21
8.10.1 Call forwarding unconditional. 21
8.10.2 Call forwarding busy . 21
8.10.3 Call forwarding no reply . 22
8.10.4 Call deflection . 22
8.10.5 Selective call forwarding . 22
8.10.6 Call forwarding unconditional to a service centre . 23
8.11 Freephone. 23
8.12 Malicious call identification. 23
8.13 Multiple subscriber number . 23
8.14 Sub-addressing . 23
8.15 Terminal portability. 23
8.16 Three party service. 23
8.17 User-to-user signalling . 23
8.18 In-call modification . 23
8.19 Hunting services. 23
8.19.1 Line hunting . 23
8.19.2 Trunk hunting. 24
8.20 Support of private numbering plans . 24
8.21 Call barring services. 24
8.21.1 Fixed outgoing call barring. 24
8.21.2 User controlled outgoing call barring . 24
8.22 Remote control service . 24
8.23 Reverse charging . 24
8.23.1 Reverse charging at call set up time. 24
8.23.2 Unconditional reverse charging . 24

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9 Interaction with other services.24
9.1 Universal access number .24
9.2 Card calling services.24
9.2.1 Charge card calling .24
9.2.2 Virtual card calling .25
9.3 Premium rate service.25
9.4 Televoting .25
Annex A (informative): The three level structure.26
History.27

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Foreword
This European Telecommunication Standard (ETS) has been produced by the Network Aspects (NA)
Technical Committee of the European Telecommunications Standards Institute (ETSI).
In analogy with CCITT Recommendation I.130 (refer to annex A), the first stage of the following three level
structure is used to describe the telecommunications service as provided by European public
telecommunications operators.
- Stage 1: is an overall service description, from the service subscriber's and user's stand-point;
- Stage 2: identifies the functional capabilities and information flows needed to support the service
described in stage 1; and
- Stage 3: defines the signalling system protocols and switching functions needed to implement the
service described in stage 1.
This ETS details the stage 1 aspects (overall service description) for the Televoting (VOT) service, taking
into account the various network architectures, e.g. Intelligent Network (IN).
The application of stage 2 and stage 3 may be different when the service is supported on an IN
environment.
Transposition dates
Date of adoption: 21 February 1997
Date of latest announcement of this ETS (doa): 30 June 1997
Date of latest publication of new National Standard
or endorsement of this ETS (dop/e): 31 December 1997
Date of withdrawal of any conflicting National Standard (dow): 31 December 1997

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1 Scope
General
This European Telecommunication Standard (ETS) defines the stage 1 description of the Televoting
(VOT) service. Stage 1 is an overall service description, primarily from the service subscriber's and user's
point of view, but does not deal with the details of the human interface itself. This ETS includes
information applicable to network operators, service providers and terminal, switch and database
manufacturers.
This ETS specifies the requirements where the service is provided to the user via a telecommunications
network that is either the pan European Integrated Services Digital Network (ISDN) or any other Public
Switched Telephone Network (PSTN) as provided by European public telecommunications operators.
The requirements different from those of the basic call where the VOT service is provided to the user via a
mobile network are outside the scope of this ETS. However, if calls to the VOT service originate or
terminate in a mobile network and any special procedure above those for the basic calls has to be
performed, this should be stated in the subclause 7.1 dealing with the interworking between ISDNs,
PSTNs and mobile networks.
This ETS contains the core requirements for the VOT service which are sufficient to provide a complete
service.
This ETS also documents some additional requirements which can be implemented (but do not have to be
implemented).
Furthermore, additional functionalities not documented in this ETS may be implemented. The
requirements of which are considered outside the scope of this ETS and consequently outside the scope
of the corresponding stage 2 and stage 3 standards. This additional functionality may be on a
network-wide basis, or particular to one or a group of users. Such additional functionality shall not
compromise conformance to the core requirements of the service.
Charging principles are outside the scope of this ETS, unless specific service requirements are stated.
These requirements deal with the allocation of certain call charges to particular users.
Interactions with services/supplementary services not listed in clauses 8 and 9 are outside the scope of
this ETS.
Interactions between optional VOT service features and ISDN supplementary services are outside the
scope of this ETS, unless specific indication is given.
Definition and applicability
The VOT service allows a service subscriber to know the number of calls placed to particular numbers
during the time period of a televoting event (e.g. giving the service subscriber the capability to survey the
opinion of the caller using the telephone network).
The VOT service is applicable to all telecommunication services using the CCITT Recommendation
E.164 [2] numbering plan.
If this ETS is applicable to the stage 2 and stage 3 standards for the VOT service, where the text indicates
the status of a requirement (i.e. as strict command or prohibition, as authorization leaving freedom, as a
capability or a possibility), this shall be reflected in the relevant stage 2 and stage 3 standards.
Conformity to this ETS is implicitly covered by the conformity of the underlying protocols to their
specifications.

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2 Normative references
This ETS incorporates by dated or undated reference, provision from other publications. These normative
references are cited at the appropriate places in the text and the publications are listed hereafter. For
dated references, subsequent amendments or revisions of any of these publications apply to this ETS only
when incorporated in it by amendments or revision. For undated references, the latest edition of the
publication referred to applies.
[1] ETS 300 345 (1994): "Integrated Services Digital Network (ISDN); Interworking
between public ISDNs and private ISDNs for the provision of telecommunication
services: General aspects".
[2] CCITT Recommendation E.164 (1991): "Numbering plan for the ISDN era".
3 Definitions
For the purposes of this ETS, the following definitions apply:
alternative destination: A destination defined in a service subscriber profile of the service subscriber and
that may be:
a) a customer installation; or optionally
b) a predefined recorded announcement provided by the network; or optionally
c) a customized recorded announcement provided by the network.
calling user: Entity which originates a call to the VOT service.
catchment area: The area from which the service subscriber has agreed to receive televoting calls.
core service feature: Particular service feature fundamental to the telecommunication service, i.e. in the
absence of this service feature, the telecommunication does not make sense as a commercial offering to
the service subscriber.
customer: Service subscriber.
destination user: Entity to which VOT service calls are directed.
destination: The destination is an installation corresponding to a number out of the CCITT
Recommendation E.164 [2] numbering plan.
network operator: Entity which provides the network operating elements and resources for the execution
of the VOT service.
non-running record: A record containing the service subscriber parameters currently not in operation.
optional service feature: Service feature added to core feature to optionally enhance a service offering.
routing area: An area from which calls using a given televoting number are routed to one destination or to
a set of destinations according to other optional service features as defined by the service subscriber in
the running record. A Routing area may coincide or may be a subset of the catchment area.
running record: A record containing the service subscriber parameters used by the service and currently
in operation.
service feature: Specific aspect of a telecommunication service that can also be used in conjunction with
other telecommunication services or service features as part of a commercial offering. It is either a core
part of a telecommunication service or an optional part offered as an enhancement to a
telecommunication service.

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service provider: Entity which offers the VOT service for subscription. The network operator may be the
service provider.
service subscriber profile: Service subscriber related data needed by the service in order to handle
calls.
service subscriber: Entity which subscribes to the VOT service.
service: That which is offered by a network operator to its customers in order to satisfy a
telecommunication requirement.
subscription period: A period during which the VOT service is available to the service subscriber.
televoting call: A call to a televoting number.
televoting event: A televoting event is identified by one or more televoting number(s) and by one or more
time period(s) during which the VOT service provides tallies of calls placed to the televoting number(s).
televoting number: Set of digits constituted of two parts forming the national part of a CCITT
Recommendation E.164 [2] number. The first part is a set of digits, forming the national destination code
part. The second part is a set of digits assigned by the service provider to a service subscriber at
subscription, identifying this specific service subscriber and forming the subscriber number part.
4 Abbreviations
For the purposes of this ETS, the following abbreviations apply:
CAD subscriber Control of Activation/Deactivation
CD Call Distribution
CPM Customer Profile Management
CRA Customized Recorded Announcements
ESP Escape for Special Processing
FAC Flexible Allocation of call Charges
ISDN Integrated Services Digital Network
LOG call Logging
ODR Origin Dependent Routing
OUP Originating User Prompter
PSTN Public Switched Telephone Network
RTI Real Time Information
STAT Statistical information
TDR Time Dependent Routing
VOT Televoting
5 Description
5.1 Core requirements
The VOT service allows a service subscriber to know the number of calls placed to particular televoting
number(s) during a televoting event (e.g. giving the service subscriber the capability to survey the opinion
of the caller using the telephone network).
One or more televoting numbers are assigned to the televoting event and activated for the time period(s)
requested by the service subscriber.
Each call completed to a televoting number increases a counter related to the dialled televoting number.
When a call is completed, the calling user shall receive an acknowledgement (e.g. an announcement).

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After the televoting event is finished, the number of calls registered during the event shall be made
available to the service subscriber.
NOTE: Mass calling is a call flow control feature that is used by network operators to enable
processing of instantaneous and high-volume traffic. This feature cannot be
subscribed to by the service subscriber.
5.2 Optional requirements
The optional requirements contain functionalities additional to the core requirements, that customize the
service according to specific service subscriber's need. These additional parts may be offered either to all
the service provider's customers, or to a group or even to a single customer.
Some possible optional service features are listed hereafter, but the service provider may offer other
optional service features.
5.2.1 Televoting event partial result presentation
Partial result may be given to the service subscriber while the televoting event is in progress. This
information will be required on demand or at predefined time intervals.
5.2.2 One user's Multiple Calls Restrictions (MCR)
This feature prevents a calling user from placing two calls in a given time period to a given called
number(s).
5.2.3 Origin Dependent Control (ODC)
This feature enables the service subscriber to specify the origination from which the service may be used.
Such selection may be based for instance:
- on the geographical area the call originates from;
- on the calling line identity, using a screening blacklist (calls are rejected when calling line identity is
found in the screening list);
- on the calling line identity, using a screening whitelist (calls are rejected when calling line identity is
not found in the screening list).
5.2.4 Origin Dependent Routing (ODR)
This feature enables the service subscriber to split the service catchment area into different Routing
areas, and to specify the Routing destination(s) for each Routing area. The Routing areas may be
specified by the service subscriber.
5.2.5 Time Dependent Routing (TDR)
This feature allows the service subscriber to specify the Routing destination(s) according to a selected
time interval. At a given point in time, an originated call is routed to the destination as defined for the time
interval in which the given point in time matches. The time interval may be specified by the service
subscriber.
NOTE: The time interval may for instance take into account the day of year, day of week, time
of day.

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5.2.6 Call Distribution (CD)
This feature allows the service subscriber to specify the distribution mechanisms for calls to be shared
between different destinations.
NOTE: Distribution mechanisms may be for example:
- managed according to the availability of destination users to be able to accept
the calls;
- circular distribution, where calls are routed to the different destinations with a
uniform load;
- percentage distribution, where calls are routed to the different destinations
according to a percentage.
5.2.7 Originating User Prompter (OUP)
This feature enables to prompt the user to enter information to be used by the service logic to continue the
process of the call.
5.2.8 Customer Profile Management (CPM)
This feature allows the service subscriber to manage one or several handling profiles (televoting non-
running records currently not in operation) and to control which record is running or not running.
If the service provider does not permit the service subscriber to own several profiles, i.e. does not
implement non-running records, this feature
...