SIST ETS 300 713 E1:2003

• Abstract:

  Stage 1 description of the service: Televoting

• Status: Published
• Publication Date: 30-Nov-2003
• ICS: 33.040.35 - Telephone networks
• ICS: 33.080 - Integrated Services Digital Network (ISDN)
• Technical Committee: SS EIT - Technical Board for the electrotechnical, information technology and telecommunications fields
• Current Stage: 6060 - National Implementation/Publication (Adopted Project)
• Start Date: 01-Dec-2003
• Due Date: 01-Dec-2003
• Completion Date: 01-Dec-2003
• Ref Project: ETSI ETS 300 713 ed.1 (1997-03) - Integrated Services Digital Network (ISDN); Public Switched Telephone Network (PSTN); Televoting (VOT) service; Service description

SIST ETS 300 713 E1:2003 is the Slovenian standard identical to ETS 300 713 Edition 1 from ETSI. It specifies the stage 1 service description for the Televoting (VOT) service on ISDN and PSTN networks, from the service subscriber's and user's point of view. It is intended for network operators, service providers, and terminal, switch, and database manufacturers.

What does SIST ETS 300 713 E1:2003 specify?

SIST ETS 300 713 E1:2003 defines the overall Televoting (VOT) service and how it is offered, used, and managed in public telecommunications networks. Clause 1 limits the document to stage 1, which is the service-level description, while clauses 5 to 9 cover the service logic, procedures, interworking, and interactions with other services. Annex A explains the three-level structure used for telecommunications service descriptions.

The standard applies to service delivery over the pan-European Integrated Services Digital Network (ISDN) and other Public Switched Telephone Network (PSTN) implementations provided by European public telecommunications operators. It also notes how calls involving mobile networks are handled where special procedures beyond basic call handling are needed.

The document separates core requirements from optional requirements. The core part is sufficient to provide a complete VOT service, while the optional parts describe service features that may be offered to all customers, a group of customers, or a single customer.

What are the key requirements of SIST ETS 300 713 E1:2003?

SIST ETS 300 713 E1:2003 specifies how a televoting service is set up, how calls are counted, how the subscriber receives results, and how the service interacts with numbering, routing, charging, and supplementary services. In practice, it tells a service provider what the service must do for the caller and what information must be available to the service subscriber.

Core service behavior

• The VOT service allows a service subscriber to know the number of calls placed to one or more televoting numbers during a televoting event. Each completed call increases a counter linked to the dialled televoting number. This is the basic tallying function the service exists to provide.
• When a call is completed, the calling user receives an acknowledgement, for example an announcement. That means the caller gets feedback that the vote or call has been accepted.
• After the televoting event ends, the number of registered calls is made available to the service subscriber. This is the final result that the subscriber uses for opinion gathering or similar voting activity.

Subscriber profile, records, and activation

• Clause 6 requires the service provider to register the subscriber profile in the network as a running record. The profile contains parameters under the service provider's control and parameters that both the provider and subscriber may change. This is how the service is configured before use.
• The optional procedure set allows non-running records, which are alternative action programs stored but not currently active. The standard says there must always be one and only one running record for each televoting number. In practice, this supports preloading different voting setups and switching between them.
• Access to registration, modification, and interrogation requires authentication. The document allows mechanisms such as identification of an authorized terminal or installation and passwords. This matters because voting setup and result data must be protected from unauthorized changes.

Optional service features

Clause 5.2 lists optional features that extend the core service. These include partial result presentation during the event, One user's Multiple Calls Restrictions (MCR), Origin Dependent Control (ODC), Origin Dependent Routing (ODR), Time Dependent Routing (TDR), Call Distribution (CD), Originating User Prompter (OUP), Customer Profile Management (CPM), Customized Recorded Announcements (CRA), Call Logging (LOG), Statistical information (STAT), Real Time Information (RTI), Escape for Special Processing (ESP), Subscriber Control of Activation/Deactivation (CAD), and Flexible Allocation of call Charges (FAC).

In practice, these features let a provider or subscriber control who may call, where calls are routed, how announcements are played, whether calls are logged, how results are reported, and how charges are assigned. FAC is especially important where the cost is split between the caller and the subscriber.

Procedures, interworking, and service interactions

• Clause 6 says the service is provided for a specified period and can be withdrawn at the subscriber's request, at the end of that period, or for provider reasons. Calls must be available to all calling users without prior arrangements.
• Clause 7 addresses interworking between ISDNs, PSTNs, mobile networks, and private networks. For interworking with private ISDNs, ETS 300 345 applies. This is the practical bridge between public voting services and network boundaries.
• Clauses 8 and 9 define how VOT behaves with supplementary services and other services. For example, Advice of charge information is not sent to the called user, reverse charging at call set-up time is rejected, and Universal access number is mutually exclusive with the VOT service. These rules matter because they prevent conflicting call handling.

What terms does SIST ETS 300 713 E1:2003 define?

• Televoting event - A voting period identified by one or more televoting numbers and one or more time periods during which call tallies are collected.
• Televoting number - The E.164-based number used to reach the VOT service, made of a national destination code part and a subscriber number part.
• Running record - The subscriber profile currently in operation for the service.
• Non-running record - A stored subscriber profile that is not currently active.
• Catchment area - The area from which the subscriber agrees to receive televoting calls.
• Routing area - A part of the catchment area from which calls are routed to one destination or several destinations according to optional features.
• Service subscriber - The entity that subscribes to the VOT service and controls its parameters.
• Calling user - The entity that originates a call to the VOT service.

Who uses SIST ETS 300 713 E1:2003?

SIST ETS 300 713 E1:2003 is used by network operators and service providers that offer televoting services over public telecommunications networks. It is also relevant to terminal, switch, and database manufacturers because the service depends on network handling, announcements, routing, counters, and subscriber data.

In practice, buyers and integration teams use it when they need to configure a voting number, define caller handling, set up routing or announcement behavior, or check how the service interacts with charging and supplementary services. Quality and engineering teams use it to confirm that the offered VOT service matches the stage 1 service model.

What changed in SIST ETS 300 713 E1:2003 from the previous edition?

SIST ETS 300 713 E1:2003 is identical to ETS 300 713 Edition 1, the first edition published in March 1997. The standard is presented as the Slovenian adoption of that European Telecommunication Standard.

Which standards are used with SIST ETS 300 713 E1:2003?

Reference	What it contributes
ETS 300 345	Interworking between public ISDNs and private ISDNs for telecommunication services, used in clause 7.2.
CCITT Recommendation E.164	The numbering plan used for televoting numbers and destinations.
CCITT Recommendation I.130	The three-level service description structure explained in Annex A.

These references matter because they define the numbering basis and the interworking framework that VOT depends on.

What does the SIST ETS 300 713 E1:2003 document contain?

SIST ETS 300 713 E1:2003 contains the stage 1 service description, a list of normative references, formal definitions, abbreviations, and the service description itself. It includes a structured set of core requirements and a long list of optional features for routing, announcements, statistics, logging, and charging.

The document also contains procedures for registration, activation, invocation, interrogation, and exceptional cases. These procedures show how the service provider and service subscriber manage the running record and how the network should respond when a call is outside the allowed time window or origin.

Clause 8 describes interaction with ISDN supplementary services such as call forwarding, call deflection, number identification, call completion, freephone, malicious call identification, and reverse charging. Clause 9 covers interaction with other services, including card calling services and premium rate service.

Figure 1 in clause 6 illustrates a subscription period with two televoting events, which helps the reader understand how one subscription can support multiple events over time. Annex A provides the three-level service description model used for this ETS.

SLOVENSKI STANDARD
01-december-2003
Digitalno omrežje z integriranimi storitvami (ISDN) – Javno komutirano telefonsko
omrežje (PSTN) – Storitev daljinskega glasovanja (VOT) – Opis storitve
Integrated Services Digital Network (ISDN); Public Switched Telephone Network (PSTN);
Televoting (VOT) service; Service description
Ta slovenski standard je istoveten z: ETS 300 713 Edition 1
ICS:
33.040.35 Telefonska omrežja Telephone networks
33.080 Digitalno omrežje z Integrated Services Digital
integriranimi storitvami Network (ISDN)
(ISDN)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN ETS 300 713
TELECOMMUNICATION March 1997
STANDARD
Source: ETSI TC-NA Reference: DE/NA-010015
ICS: 33.020
Key words: ISDN, PSTN, supplementary service, stage 1, VOT
Integrated Services Digital Network (ISDN);
Public Switched Telephone Network (PSTN);
;
Televoting (VOT) service
Service description
ETSI
European Telecommunications Standards Institute
ETSI Secretariat
Postal address: F-06921 Sophia Antipolis CEDEX - FRANCE
Office address: 650 Route des Lucioles - Sophia Antipolis - Valbonne - FRANCE
X.400: c=fr, a=atlas, p=etsi, s=secretariat - Internet: [e-mail]
Tel.: [phone] - Fax: [phone]
Copyright Notification: No part may be reproduced except as authorized by written permission. The copyright and the
foregoing restriction extend to reproduction in all media.
© European Telecommunications Standards Institute 1997. All rights reserved.

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ETS 300 713: March 1997
Whilst every care has been taken in the preparation and publication of this document, errors in content,
typographical or otherwise, may occur. If you have comments concerning its accuracy, please write to
"ETSI Editing and Committee Support Dept." at the address shown on the title page.

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ETS 300 713: March 1997
Contents
Foreword .7
1 Scope .9
2 Normative references.10
3 Definitions.10
4 Abbreviations.11
5 Description .11
5.1 Core requirements .11
5.2 Optional requirements .12
5.2.1 Televoting event partial result presentation.12
5.2.2 One user's Multiple Calls Restrictions (MCR) .12
5.2.3 Origin Dependent Control (ODC) .12
5.2.4 Origin Dependent Routing (ODR) .12
5.2.5 Time Dependent Routing (TDR) .12
5.2.6 Call Distribution (CD).13
5.2.7 Originating User Prompter (OUP) .13
5.2.8 Customer Profile Management (CPM).13
5.2.9 Customized Recorded Announcements (CRA).14
5.2.10 Call Logging (LOG) .14
5.2.11 Statistical information (STAT) .14
5.2.12 Real Time Information (RTI).14
5.2.13 Escape for Special Processing (ESP).14
5.2.14 Subscriber Control of Activation/Deactivation (CAD) .14
5.2.15 Flexible Allocation of call Charges (FAC).14
6 Procedures.15
6.1 Provision and withdrawal .15
6.2 Normal procedures .15
6.2.1 Registration and erasure.15
6.2.1.1 Core requirements.15
6.2.1.2 Optional requirements .15
6.2.2 Activation and deactivation.16
6.2.2.1 Core requirements.16
6.2.2.2 Optional requirements .16
6.2.3 Invocation and operation .16
6.2.3.1 Core requirements.16
6.2.3.2 Optional requirements .17
6.2.4 Interrogation .17
6.2.4.1 Core requirements.17
6.2.4.2 Optional requirements .17
6.3 Exceptional procedures .17
6.3.1 Registration and erasure.17
6.3.1.1 Core requirements.17
6.3.1.2 Optional requirements .18
6.3.2 Activation and deactivation.18
6.3.2.1 Core requirements.18
6.3.2.2 Optional requirements .18
6.3.3 Invocation and operation .18
6.3.3.1 Core requirements.18
6.3.3.2 Optional requirements .18
6.3.4 Interrogation .18
6.3.4.1 Core requirements.18
6.3.4.2 Optional requirements .18

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ETS 300 713: March 1997
7 Interworking requirements . 18
7.1 Interworking between ISDNs, PSTNs and mobile networks . 18
7.2 Interworking with private networks . 18
7.3 Co-operation between network operators and service providers. 19
8 Interaction with ISDN supplementary services . 19
8.1 Advice of charge services . 19
8.1.1 Charging information at call set-up time . 19
8.1.2 Charging information during the call. 19
8.1.3 Charging information at the end of the call. 19
8.1.4 Charging information on request . 19
8.2 Call waiting . 19
8.3 Call hold . 19
8.4 Explicit call transfer . 20
8.5 Number identification services . 20
8.5.1 Calling line identification presentation. 20
8.5.2 Calling line identification restriction. 20
8.5.3 Connected line identification presentation . 20
8.5.4 Connected line identification restriction . 20
8.6 Closed user group. 20
8.7 Call completion services . 20
8.7.1 Completion of calls to busy subscriber . 20
8.7.2 Completion of calls on no reply. 20
8.8 Conference services . 21
8.8.1 Conference call, add-on. 21
8.8.2 Meet-me conference. 21
8.9 Direct dialling in . 21
8.10 Diversion services . 21
8.10.1 Call forwarding unconditional. 21
8.10.2 Call forwarding busy . 21
8.10.3 Call forwarding no reply . 22
8.10.4 Call deflection . 22
8.10.5 Selective call forwarding . 22
8.10.6 Call forwarding unconditional to a service centre . 23
8.11 Freephone. 23
8.12 Malicious call identification. 23
8.13 Multiple subscriber number . 23
8.14 Sub-addressing . 23
8.15 Terminal portability. 23
8.16 Three party service. 23
8.17 User-to-user signalling . 23
8.18 In-call modification . 23
8.19 Hunting services. 23
8.19.1 Line hunting . 23
8.19.2 Trunk hunting. 24
8.20 Support of private numbering plans . 24
8.21 Call barring services. 24
8.21.1 Fixed outgoing call barring. 24
8.21.2 User controlled outgoing call barring . 24
8.22 Remote control service . 24
8.23 Reverse charging . 24
8.23.1 Reverse charging at call set up time. 24
8.23.2 Unconditional reverse charging . 24

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9 Interaction with other services.24
9.1 Universal access number .24
9.2 Card calling services.24
9.2.1 Charge card calling .24
9.2.2 Virtual card calling .25
9.3 Premium rate service.25
9.4 Televoting .25
Annex A (informative): The three level structure.26
History.27

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Foreword
This European Telecommunication Standard (ETS) has been produced by the Network Aspects (NA)
Technical Committee of the European Telecommunications Standards Institute (ETSI).
In analogy with CCITT Recommendation I.130 (refer to annex A), the first stage of the following three level
structure is used to describe the telecommunications service as provided by European public
telecommunications operators.
- Stage 1: is an overall service description, from the service subscriber's and user's stand-point;
- Stage 2: identifies the functional capabilities and information flows needed to support the service
described in stage 1; and
- Stage 3: defines the signalling system protocols and switching functions needed to implement the
service described in stage 1.
This ETS details the stage 1 aspects (overall service description) for the Televoting (VOT) service, taking
into account the various network architectures, e.g. Intelligent Network (IN).
The application of stage 2 and stage 3 may be different when the service is supported on an IN
environment.
Transposition dates
Date of adoption: 21 February 1997
Date of latest announcement of this ETS (doa): 30 June 1997
Date of latest publication of new National Standard
or endorsement of this ETS (dop/e): 31 December 1997
Date of withdrawal of any conflicting National Standard (dow): 31 December 1997

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1 Scope
General
This European Telecommunication Standard (ETS) defines the stage 1 description of the Televoting
(VOT) service. Stage 1 is an overall service description, primarily from the service subscriber's and user's
point of view, but does not deal with the details of the human interface itself. This ETS includes
information applicable to network operators, service providers and terminal, switch and database
manufacturers.
This ETS specifies the requirements where the service is provided to the user via a telecommunications
network that is either the pan European Integrated Services Digital Network (ISDN) or any other Public
Switched Telephone Network (PSTN) as provided by European public telecommunications operators.
The requirements different from those of the basic call where the VOT service is provided to the user via a
mobile network are outside the scope of this ETS. However, if calls to the VOT service originate or
terminate in a mobile network and any special procedure above those for the basic calls has to be
performed, this should be stated in the subclause 7.1 dealing with the interworking between ISDNs,
PSTNs and mobile networks.
This ETS contains the core requirements for the VOT service which are sufficient to provide a complete
service.
This ETS also documents some additional requirements which can be implemented (but do not have to be
implemented).
Furthermore, additional functionalities not documented in this ETS may be implemented. The
requirements of which are considered outside the scope of this ETS and consequently outside the scope
of the corresponding stage 2 and stage 3 standards. This additional functionality may be on a
network-wide basis, or particular to one or a group of users. Such additional functionality shall not
compromise conformance to the core requirements of the service.
Charging principles are outside the scope of this ETS, unless specific service requirements are stated.
These requirements deal with the allocation of certain call charges to particular users.
Interactions with services/supplementary services not listed in clauses 8 and 9 are outside the scope of
this ETS.
Interactions between optional VOT service features and ISDN supplementary services are outside the
scope of this ETS, unless specific indication is given.
Definition and applicability
The VOT service allows a service subscriber to know the number of calls placed to particular numbers
during the time period of a televoting event (e.g. giving the service subscriber the capability to survey the
opinion of the caller using the telephone network).
The VOT service is applicable to all telecommunication services using the CCITT Recommendation
E.164 [2] numbering plan.
If this ETS is applicable to the stage 2 and stage 3 standards for the VOT service, where the text indicates
the status of a requirement (i.e. as strict command or prohibition, as authorization leaving freedom, as a
capability or a possibility), this shall be reflected in the relevant stage 2 and stage 3 standards.
Conformity to this ETS is implicitly covered by the conformity of the underlying protocols to their
specifications.
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2 Normative references
This ETS incorporates by dated or undated reference, provision from other publications. These normative
references are cited at the appropriate places in the text and the publications are listed hereafter. For
dated references, subsequent amendments or revisions of any of these publications apply to this ETS only
when incorporated in it by amendments or revision. For undated references, the latest edition of the
publication referred to applies.
[1] ETS 300 345 (1994): "Integrated Services Digital Network (ISDN); Interworking
between public ISDNs and private ISDNs for the provision of telecommunication
services: General aspects".
[2] CCITT Recommendation E.164 (1991): "Numbering plan for the ISDN era".
3 Definitions
For the purposes of this ETS, the following definitions apply:
alternative destination: A destination defined in a service subscriber profile of the service subscriber and
that may be:
a) a customer installation; or optionally
b) a predefined recorded announcement provided by the network; or optionally
c) a customized recorded announcement provided by the network.
calling user: Entity which originates a call to the VOT service.
catchment area: The area from which the service subscriber has agreed to receive televoting calls.
core service feature: Particular service feature fundamental to the telecommunication service, i.e. in the
absence of this service feature, the telecommunication does not make sense as a commercial offering to
the service subscriber.
customer: Service subscriber.
destination user: Entity to which VOT service calls are directed.
destination: The destination is an installation corresponding to a number out of the CCITT
Recommendation E.164 [2] numbering plan.
network operator: Entity which provides the network operating elements and resources for the execution
of the VOT service.
non-running record: A record containing the service subscriber parameters currently not in operation.
optional service feature: Service feature added to core feature to optionally enhance a service offering.
routing area: An area from which calls using a given televoting number are routed to one destination or to
a set of destinations according to other optional service features as defined by the service subscriber in
the running record. A Routing area may coincide or may be a subset of the catchment area.
running record: A record containing the service subscriber parameters used by the service and currently
in operation.
service feature: Specific aspect of a telecommunication service that can also be used in conjunction with
other telecommunication services or service features as part of a commercial offering. It is either a core
part of a telecommunication service or an optional part offered as an enhancement to a
telecommunication service.
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service provider: Entity which offers the VOT service for subscription. The network operator may be the
service provider.
service subscriber profile: Service subscriber related data needed by the service in order to handle
calls.
service subscriber: Entity which subscribes to the VOT service.
service: That which is offered by a network operator to its customers in order to satisfy a
telecommunication requirement.
subscription period: A period during which the VOT service is available to the service subscriber.
televoting call: A call to a televoting number.
televoting event: A televoting event is identified by one or more televoting number(s) and by one or more
time period(s) during which the VOT service provides tallies of calls placed to the televoting number(s).
televoting number: Set of digits constituted of two parts forming the national part of a CCITT
Recommendation E.164 [2] number. The first part is a set of digits, forming the national destination code
part. The second part is a set of digits assigned by the service provider to a service subscriber at
subscription, identifying this specific service subscriber and forming the subscriber number part.
4 Abbreviations
For the purposes of this ETS, the following abbreviations apply:
CAD subscriber Control of Activation/Deactivation
CD Call Distribution
CPM Customer Profile Management
CRA Customized Recorded Announcements
ESP Escape for Special Processing
FAC Flexible Allocation of call Charges
ISDN Integrated Services Digital Network
LOG call Logging
ODR Origin Dependent Routing
OUP Originating User Prompter
PSTN Public Switched Telephone Network
RTI Real Time Information
STAT Statistical information
TDR Time Dependent Routing
VOT Televoting
5 Description
5.1 Core requirements
The VOT service allows a service subscriber to know the number of calls placed to particular televoting
number(s) during a televoting event (e.g. giving the service subscriber the capability to survey the opinion
of the caller using the telephone network).
One or more televoting numbers are assigned to the televoting event and activated for the time period(s)
requested by the service subscriber.
Each call completed to a televoting number increases a counter related to the dialled televoting number.
When a call is completed, the calling user shall receive an acknowledgement (e.g. an announcement).

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After the televoting event is finished, the number of calls registered during the event shall be made
available to the service subscriber.
NOTE: Mass calling is a call flow control feature that is used by network operators to enable
processing of instantaneous and high-volume traffic. This feature cannot be
subscribed to by the service subscriber.
5.2 Optional requirements
The optional requirements contain functionalities additional to the core requirements, that customize the
service according to specific service subscriber's need. These additional parts may be offered either to all
the service provider's customers, or to a group or even to a single customer.
Some possible optional service features are listed hereafter, but the service provider may offer other
optional service features.
5.2.1 Televoting event partial result presentation
Partial result may be given to the service subscriber while the televoting event is in progress. This
information will be required on demand or at predefined time intervals.
5.2.2 One user's Multiple Calls Restrictions (MCR)
This feature prevents a calling user from placing two calls in a given time period to a given called
number(s).
5.2.3 Origin Dependent Control (ODC)
This feature enables the service subscriber to specify the origination from which the service may be used.
Such selection may be based for instance:
- on the geographical area the call originates from;
- on the calling line identity, using a scr
...