Public information guidance systems

This document specifies requirements and gives a range of guidelines for various stages of preparation, design, construction, inspection and updating that comprise an information index signs used in public places. This document is applicable to the design and use of information index signs used in public places such as bus and railway stations, airports, shopping centres, stores, hospitals, exhibition halls, sporting and entertainment complexes, urban areas, parks, gardens and countryside, public attractions, museums and commercial office buildings. The design and use of information index signs in working areas can also use the content of this document for reference. This document is not applicable to those sectors (for example, traffic signs on a public highway) which are subject to regulations or specified design principles. However, in a given public environment or within a wayfinding and signing design brief, where there is sometimes a need for public information to be associated with other messaging, many of the principles contained in this document can be relevant in the planning of a coordinated scheme.

Systèmes de guidage destinés à l'information du public

General Information

Status
Published
Publication Date
15-May-2019
Current Stage
6060 - International Standard published
Start Date
24-Apr-2019
Completion Date
16-May-2019
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ISO 28564-3:2019 - Public information guidance systems
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INTERNATIONAL ISO
STANDARD 28564-3
First edition
2019-05
Public information guidance
systems —
Part 3:
Guidelines for the design and use of
information index signs
Systèmes de guidage destinés à l'information du public —
Partie 3: Lignes directrices pour la conception et l'utilisation de
panneaux d'information
Reference number
ISO 28564-3:2019(E)
ISO 2019
---------------------- Page: 1 ----------------------
ISO 28564-3:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2019

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
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Published in Switzerland
ii © ISO 2019 – All rights reserved
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ISO 28564-3:2019(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................iv

Introduction ..................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 General ............................................................................................................................................................................................................................ 2

5 Preparation ................................................................................................................................................................................................................ 3

5.1 Need.................................................................................................................................................................................................................. 3

5.2 Brief .................................................................................................................................................................................................................. 3

5.3 Information to be included in the brief.............................................................................................................................. 4

5.4 Gathering data ......................................................................................................................................................................................... 4

5.5 Positioning .................................................................................................................................................................................................. 4

6 Design principles, characteristics and layout of visual elements ...................................................................... 5

6.1 Design principles ................................................................................................................................................................................... 5

6.1.1 Legibility ................................................................................................................................................................................. 5

6.1.2 Conspicuity ........................................................................................................................................................................... 5

6.1.3 Consistency ........................................................................................................................................................................... 6

6.1.4 Simplicity ................................................................................................................................................................................ 6

6.1.5 Prioritization of messages ....................................................................................................................................... 6

6.1.6 Use of languages ............................................................................................................................................................... 6

6.1.7 Use of jargon and abbreviations ......................................................................................................................... 6

6.1.8 Inclusivity (for all potential user groups) .................................................................................................. 6

6.1.9 Environmental sensitivity ........................................................................................................................................ 7

6.2 Characteristics ......................................................................................................................................................................................... 7

6.2.1 Graphical symbols .......................................................................................................................................................... 7

6.2.2 Text and numerals .......................................................................................................................................................... 8

6.2.3 Colour ........................................................................................................................................................................................ 8

6.3 Title ................................................................................................................................................................................................................... 8

6.4 Location information ......................................................................................................................................................................... 9

6.5 Content information ........................................................................................................................................................................... 9

6.6 Layout ..........................................................................................................................................................................................................10

6.6.1 Zoning ...................................................................... ...............................................................................................................10

6.6.2 Prioritization ....................................................................................................................................................................10

6.6.3 Sequencing .........................................................................................................................................................................11

7 Sign carrier ..............................................................................................................................................................................................................11

7.1 Materials ....................................................................................................................................................................................................11

7.2 Glare and reflections .......................................................................................................................................................................11

7.3 Illumination ............................................................................................................................................................................................11

7.4 Sustainability .........................................................................................................................................................................................11

7.5 Non-static application ......... ...........................................................................................................................................................11

8 Inspection and updating ............................................................................................................................................................................12

Annex A (informative) Examples of information index signs in typical environments ................................13

Annex B (informative) Guidance for the uses of codes on different floors and open areas .....................18

Bibliography .............................................................................................................................................................................................................................19

© ISO 2019 – All rights reserved iii
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ISO 28564-3:2019(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso

.org/iso/foreword .html.

This document was prepared by Technical Committee ISO/TC 145, Graphical symbols, Subcommittee

SC 1, Public information symbols.
A list of all parts in the ISO 28564 series can be found on the ISO website.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/members .html.
iv © ISO 2019 – All rights reserved
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ISO 28564-3:2019(E)
Introduction

Continued growth in travel and mobility within and between countries has generated a growing range

of wayfinding guidance systems and styles containing a wide variety of information. Such systems

serve various purposes, such as enabling users to:
— understand the range of facilities and points of interest present;

— understand the physical relationship between these facilities and points of interest; and

— determine the best way to reach a required facility or point of interest given their mobility

circumstances.

This document is concerned with information index signs used to support wayfinding.

The purpose of this document is to provide guidance on the design and use of information index signs

to enable users to assimilate required information swiftly and accurately and act upon the information

shown safely and conveniently in multi-floor buildings and open areas. It is not the intention to limit

design freedom unnecessarily, but to set guidelines and, where appropriate, specifications which reflect

relevant research and best practice.

Where appropriate, as part of an integrated wayfinding system, information index signs are used

in association with fixed location plans, maps, and diagrams (see ISO 28564-1), location signs and

direction signs (see ISO 28564-2), hand-held maps, and IT applications, as well as human assistance.

This document is intended to be used in conjunction with other parts of ISO 28564.

© ISO 2019 – All rights reserved v
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INTERNATIONAL STANDARD ISO 28564-3:2019(E)
Public information guidance systems —
Part 3:
Guidelines for the design and use of information index signs
1 Scope

This document specifies requirements and gives a range of guidelines for various stages of

preparation, design, construction, inspection and updating that comprise an information index signs

used in public places.

This document is applicable to the design and use of information index signs used in public places such

as bus and railway stations, airports, shopping centres, stores, hospitals, exhibition halls, sporting and

entertainment complexes, urban areas, parks, gardens and countryside, public attractions, museums

and commercial office buildings. The design and use of information index signs in working areas can

also use the content of this document for reference.

This document is not applicable to those sectors (for example, traffic signs on a public highway) which

are subject to regulations or specified design principles. However, in a given public environment or

within a wayfinding and signing design brief, where there is sometimes a need for public information to

be associated with other messaging, many of the principles contained in this document can be relevant

in the planning of a coordinated scheme.
2 Normative references

The following documents are referred to in the text in such a way that some or all of their content

constitutes requirements of this document. For dated references, only the edition cited applies. For

undated references, the latest edition of the referenced document (including any amendments) applies.

ISO 3864-1, Graphical symbols — Safety colours and safety signs — Part 1: Design principles for safety

signs and safety markings

ISO 3864-3, Graphical symbols — Safety colours and safety signs — Part 3: Design principles for graphical

symbols for use in safety signs
ISO 7001, Graphical symbols — Public information symbols

ISO 7010, Graphical symbols — Safety colours and safety signs — Registered safety signs

ISO 9186-1, Graphical symbols — Test methods — Part 1: Method for testing comprehensibility

ISO 9186-2, Graphical symbols — Test methods — Part 2: Method for testing perceptual quality

ISO 9186-3, Graphical symbols — Test methods — Part 3: Method for testing symbol referent association

ISO 22727, Graphical symbols — Creation and design of public information symbols — Requirements

3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https: //www .iso .org/obp
© ISO 2019 – All rights reserved 1
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ISO 28564-3:2019(E)
— IEC Electropedia: available at http: //www .electropedia .org/
3.1
information index sign

sign used to list the information of facilities and services within a given floor or zone in a systematic way

4 General

Normally, the information index signs should cover all floors of multi-floor buildings, or all divided

zones in open areas. When facilities or open areas are complex, information index signs may sometimes

only cover certain parts (for example, a separate information index sign can be designed to provide

departure information in an airport) (see Figure 1).

The information index signs should include at least three components: title, location information, and

content information (see Figure 1 and Figure 2), as below:
— title: name of the information index sign;
— location information: specified floor or area;

— content information: the facilities or services located on the specified floor or area, which the

location information refers to.
Key
1 title
2 location information
3 content information
Figure 1 — Components of information index sign in multi-floor buildings
2 © ISO 2019 – All rights reserved
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ISO 28564-3:2019(E)
Horticultural Garden Index
A Zone B Zone C Zone
Queming Pavillion Lingnan Garden US Garden
Tingli Pavillion Western Garden Italian Garden
Yanyu Pavillion Modern Garden Hungarian Garden
Wangfeng Bridge Jiangnan Garden UK Garden
Changjin Bridge Bonsai Garden French Garden
Imperial Garden Swedish Garden
German Garden
Key
1 title
2 location information
3 content information
Figure 2 — Components of information index sign in open areas
Examples of the design of information index signs are shown in Annex A.
5 Preparation
5.1 Need

The need for an information index sign can arise for various reasons. Examples of potential needs

include:

a) in multi-floor buildings, users can experience difficulties in quickly locating facilities and services

on different floors;

b) in large open areas, users can experience difficulties in understanding the location of facilities and

services; and
c) changes in the location of facilities and services.
5.2 Brief

Before design work is undertaken, the requirements and objectives should be clearly understood and

clarified in a brief. Even if only one floor or a certain area – or even a single sign – is involved, a brief

should be prepared.
The brief is the responsibility of the client and should define:
a) the physical area to be covered;
b) its relationship to adjacent areas;

c) the information to be shown as determined by the tasks that expected users wish to accomplish;

d) any special requirements concerning presentation of information, the nature and constraints of

the site.
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ISO 28564-3:2019(E)

If relevant, the brief should also define the requirements for maps and location plans (see ISO 28564-1),

guidelines for location signs and direction signs (see ISO 28564-2), and guidelines or methods for

coordination with information index signs.
5.3 Information to be included in the brief
The following information about the area covered should be included:
a) the characteristics of the expected users;

b) the types, specific content, positions, and classifications of the facilities and services in the area;

NOTE 1 Information index signs can provide particular facilities or service information, such as the

company names located in different areas.

NOTE 2 Information index signs can also provide classification information related to facilities or

services; for example, information index signs in shopping centres can provide classification information of

goods (food, cosmetics, men’s wear, women’s wear, etc.) (see Figure A.3).

c) the possible installation position of each information index sign and its anticipated normal viewing

distances;
d) accessibility and other user requirements;

e) additional information (for example, codes of floor numbers or divided zones);

f) the proportion of the expected users for whom the use of the local languages might be insufficient;

g) any statutory or regulatory requirements.
5.4 Gathering data

When the facilities or services within the area to be covered are in the planning stage, information

should be obtained, as appropriate, from architects, designers, engineers and other professionals with

knowledge relevant to the task.

When the facilities or services are already in use, additional information can be obtained by:

a) observing users’ behaviour;

b) consulting with target users as well as other groups who have wayfinding needs;

c) consulting with local police, shopkeepers, reception, information desk staff and others who might

have experience of wayfinding issues within the area to be covered; and

d) reviewing any existing information index signs and other public information guidance elements in

the area to be covered and in adjacent areas.

NOTE A site visit is normally useful to gain familiarity with the environment and, where possible, to observe

and document relevant behavioural patterns.
...

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