ISO 8000-63:2019

Data quality - Part 63: Data quality management: Process measurement

This document specifies a structure for process measurement stacks that organizations can instantiate to measure the characteristics of processes for data quality management. This structure consists of goal, sub goal, question, indicator and metric. The instantiated stack consists of content that is determined by a chosen model for assessing the maturity of the processes under consideration. The following are within the scope of this document: - the fundamentals of process measurement; - the inspection plan and inspection order by which to perform measurement; - the structure of the measurement stack; - the role of the chosen maturity model in instantiating the stack. The following are outside the scope of this document: - methods for inspecting implemented processes; - methods for generating measured values from the inspection of processes; - how to choose a suitable maturity model. This document can be used in conjunction with, or independently of, quality management systems standards. NOTE ISO 8000‑8 specifies concepts and methods for measuring information and data quality.

Qualité des données — Partie 63: Gestion de la qualité des données: Évaluation du processus

General Information

• Status: Published
• Publication Date: 17-Dec-2019
• ICS: 25.040.40 - Industrial process measurement and control
• Technical Committee: ISO/TC 184/SC 4 - Industrial data
• Drafting Committee: ISO/TC 184/SC 4/WG 13 - Industrial Data Quality
• Current Stage: 9093 - International Standard confirmed
• Start Date: 23-Jun-2025
• Completion Date: 13-Dec-2025

Overview

ISO 8000-63:2019 - "Data quality - Part 63: Data quality management: Process measurement" defines a structured approach for measuring the characteristics of data quality management processes. It specifies a reusable measurement stack (goal → sub goal → question → indicator → metric) and the inspection plan and inspection order processes organizations use to gather the measurements needed to assess process maturity. The standard is part of the ISO 8000 data quality series and can be used independently or alongside quality management systems.

Key technical topics and requirements

• Measurement stack structure: Each measurement instance must be organized into a goal, optional sub goals, questions, indicators and metrics. This logical stack links business objectives to measurable evidence.
• Inspection plans and orders: Defines how to create inspection plans (collections of measurement stacks and conversion rules) and inspection orders (execution schedules that consider inspection history and resources).
• Indicators and value conversion: For each indicator the inspection plan specifies a value assessment rule (C = f(M)) to convert measured values (M) into converted indicator values (C) usable by maturity models.
• Role of maturity models: The standard is model-agnostic - it supports instantiation of measurement stacks for any maturity model (e.g., CMMI, EFQM, TPI). The maturity model determines the metrics’ scale and interpretation.
• Scope boundaries: In-scope items include fundamentals of process measurement, the measurement stack, inspection planning and the role of maturity models. Out-of-scope items include specific inspection methods, how to derive raw measured values from inspections, and guidance on selecting a maturity model.
• Informative annexes: The document contains example stacks, reference tables, and illustrations showing how to apply measurement stacks to real data quality processes.

Practical applications and users

ISO 8000-63:2019 is intended for organizations that want to assess and improve the maturity of their data quality management processes. Typical users and use cases:

• Data governance teams designing measurement programs to track process performance and maturity.
• Data quality managers creating inspection plans and metrics tied to process outcomes.
• Process assessors and auditors who need a repeatable, model-agnostic framework for maturity assessment.
• Quality and IT leaders (CIOs, CDOs) aligning process performance measures with business goals.
• Consultants implementing data quality improvement programs and integrating with maturity frameworks.

Related standards (select)

• ISO 8000-61 - data quality management processes (process definitions used to build stacks)
• ISO 8000-8 - concepts and methods for measuring information and data quality
• ISO 8000-2 - vocabulary for data quality
• ISO/IEC 33020 and maturity models (examples of assessment models referenced)

Keywords: ISO 8000-63:2019, data quality, process measurement, measurement stack, inspection plan, maturity model, indicators, metrics, data quality management.

Standards Content (Sample)

INTERNATIONAL ISO
STANDARD 8000-63
First edition
2019-12
Data quality —
Part 63:
Data quality management: Process
measurement
Qualité des données —
Partie 63: Gestion de la qualité des données: Évaluation du processus
Reference number
©
ISO 2019
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
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ii © ISO 2019 – All rights reserved

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Abbreviated terms . 2
5 Fundamentals of process measurement . 2
6 Process measurement and maturity models . 2
7 Inspection plans . 4
7.1 Overview of inspection plans . 4
7.2 The measurement stack structure . 4
7.3 Goals . 5
7.4 Sub goals . 5
7.5 Questions . 6
7.6 Indicators . 6
7.7 Metrics . 6
7.8 Logical coherence of the measurement stack . 6
7.9 Role of value assessment rules in process measurement . 7
7.10 Exploiting the measurement stack with specific maturity models . 8
7.11 Performing process measurement. 8
Annex A (informative) Document identification .13
Annex B (informative) Reference tables for particular process assessment models .14
Annex C (informative) Example measurement stacks for data quality management .16
Annex D (informative) Example of process assessment based on ISO/IEC 33020 .19
Annex E (informative) Examples of how to define characteristics to measure for data
quality processes .23
Bibliography .25
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
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ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/
iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 184, Automation systems and integration,
Subcommittee SC 4, Industrial data.
A list of all parts in the ISO 8000 series can be found on the ISO website.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
iv © ISO 2019 – All rights reserved

Introduction
The ability to create, collect, store, maintain, transfer, process and present information and data to
support business processes in a timely and cost-effective manner requires both an understanding of
the characteristics of the information and data that determine its quality, and an ability to measure,
manage and report on information and data quality.
ISO 8000 defines characteristics of information and data that determine its quality, and provides
methods to manage, measure and improve the quality of information and data.
When assessing the quality of information and data, it is useful to perform the assessment in accordance
with documented methods. It is also important to document the tailoring of standardized methods with
respect to the expectation and requirements pertinent to the business case at hand.
ISO 8000 includes parts applicable to all types of data and parts applicable to specific types of data.
ISO 8000 can be used independently or in conjunction with quality management systems.
There is a limit to data quality improvement when only the nonconformity in data is corrected, since the
nonconformity can recur. However, when the root causes of the data nonconformity and their related
data are traced and corrected through data quality processes, recurrence of the same type of data
nonconformity can be prevented. Therefore, a framework for process-centric data quality management
is required to improve data quality more effectively and efficiently. Furthermore, data quality can be
improved through assessing processes and improving under-performing processes identified by the
assessment.
This document specifies a process measurement approach that is appropriate for use when assessing
process maturity. This approach can serve when an organization is looking to improve the maturity of
data quality management.
This document can be used on its own or in conjunction with other parts of ISO 8000.
This document is intended for use by those actors that have a vested interest in information or data
quality, have a focus on one or more information systems and have a concern for both inter- and intra-
organization views, throughout all phases of the data life cycle.
Annex A contains an identifier that unambiguously identifies this document in an open information
system.
INTERNATIONAL STANDARD ISO 8000-63:2019(E)
Data quality —
Part 63:
Data quality management: Process measurement
1 Scope
This document specifies a structure for process measurement stacks that organizations can instantiate
to measure the characteristics of processes for data quality management. This structure consists
of goal, sub goal, question, indicator and metric. The instantiated stack consists of content that is
determined by a chosen model for assessing the maturity of the processes under consideration.
The following are within the scope of this document:
— the fundamentals of process measurement;
— the inspection plan and inspection order by which to perform measurement;
— the structure of the measurement stack;
— the role of the chosen maturity model in instantiating the stack.
The following are outside the scope of this document:
— methods for inspecting implemented processes;
— methods for generating measured values from the inspection of processes;
— how to choose a suitable maturity model.
This document can be used in conjunction with, or independently of, quality management systems
standards.
NOTE ISO 8000-8 specifies concepts and methods for measuring information and data quality.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 8000-2, Data quality — Part 2: Vocabulary
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 8000-2 apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
4 Abbreviated terms
CMMI Capability Maturity Model Integration
EFQM European Foundation for Quality Management
TPI Test Process Improvement
5 Fundamentals of process measurement
This document specifies an approach for measuring the characteristics of data quality management
processes. These processes are specified by ISO 8000-61 (see Figure 1), which describes each process
with a purpose, one or more outcomes and one or more activities.
Figure 1 — Detailed structure of the data quality management processes in ISO 8000-61
This document specifies a structure that enables an organization to define a measurement stack based
on the purpose, outcomes and activities of the process that the organization is intending to measure.
6 Process measurement and maturity models
The purpose of process measurement is to provide inputs to maturity assessment of an implemented
process (the “target process”). This assessment is performed using a chosen maturity model (e.g. CMMI,
TPI, EFQM). Such assessment involves analysing characteristics that are specified by the maturity
2 © ISO 2019 – All rights reserved

model. These characteristics are represented by either qualitative or quantitative values. The model
specifies how these values indicate the maturity of the target process.
This document specifies an approach that involves identifying how to generate appropriate measured
values and then using rules to convert those values to the characteristics specified by the maturity
model. This approach can be used with all types of maturity model.
In order to perform assessments, an organization requires an inspection plan that includes measurement
stacks to identify the measured values that are appropriate for the characteristics specified by the
chosen maturity model (see Figure 2).
Figure 2 — Relationships between inspection plan, maturity model and process
Each inspection plan has a detailed internal structure (see Clause 7). This structure enables the plan to
support assessment of the target process using the chosen maturity model (see Figure 3).
NOTE In this figure, the references A1 to A4 are to activities in the model represented by Figures 7 to 11.
Figure 3 — The relationships between inspection plan, maturity model and process
An inspection plan is specific to one or more identified processes. Each process provides a purpose,
outcomes and activities that are the basis for the measurement stacks within the plan.
The plan identifies the measurements that are necessary to support the intended assessment of
maturity.
When deciding to assess an implemented process, an organization creates an inspection order from
the applicable inspection plan. This inspection order takes account of previous inspection history in
identifying the timing and the resources necessary to perform the inspection. The order provides a
checklist of the total set of measurements to support the overall assessment of the process maturity.
7 Inspection plans
7.1 Overview of inspection plans
An inspection plan consists of:
— one or more measurement stacks (see 7.2);
— the rules by which to convert measured indicator values into converted indicator values (see 7.9).
The chosen maturity model describes how to represent the converted indicator values. It establishes a
common and comparable scale for the assessment of maturity.
7.2 The measurement stack structure
The measurement stack structure (see Figure 4) is applicable to any type of process and any type of
maturity model.
4 © ISO 2019 – All rights reserved

To perform a process measurement, an organization uses the structure to create an instance of the
measurement stack. Each instance has specific content that depends on the details of:
— the process to be measured (including the purpose, outcomes and activities of the process);
— the chosen maturity model.
NOTE See ISO/IEC 19505-1 for details on the notation in this diagram.
Figure 4 — The measurement stack structure
Each instance of the measurement stack consists of the following elements:
— a goal (see 7.3);
— zero or more sub goals (see 7.4);
— one or more questions (see 7.5);
— one or more indicators (see 7.6);
— one or more metrics (see 7.7).
7.3 Goals
A goal defines the primary subject of interest for process measurement (i.e. if an implemented process
is not achieving the identified goals then this process is a prime candidate for improvement). Each goal
relates to the purpose of the target process and captures aspects of the performance of that process
and the requirements of those who benefit from execution of the process (e.g. customers).
7.4 Sub goals
A goal can be represented by a set of one or more sub goals. Each sub goal is similar to a goal but is
typically more specific, addressing one individual outcome, for example, of the target process.
7.5 Questions
A question identifies what needs to be measured in order to understand whether and to what degree
the target process fulfils the applicable goal. Each question asks how the goal will be achieved. Each
question corresponds to one or more indicators.
7.6 Indicators
An indicator is specified by the chosen maturity model as a characteristic that provides evidence of the
maturity of a process.
Process measurement initially generates a measured value for the state of an indicator at the time of
the measurement. This value is the measured indicator value.
The inspection plan specifies a value assessment rule for each indicator. This rule is the mathematical
function that converts the measured indicator value into a converted indicator value, i.e. each rule has
the form of the following mathematical formula:
C = f (M)
where
C is the converted indicator value;
f is the conversion function;
M is the measured indicator value.
The inspection plan can express the function f either as an algorithm or as a textual description.
7.7 Metrics
A metric relates to one indicator and is the scale by which the chosen maturity model represents
that indicator. The metric is the scale for the converted indicator value that is generated as a result of
performing process measurement (see Table B.4 for examples of indicators and metrics).
7.8 Logical coherence of the measurement stack
Each instantiated measurement stack is the basis for one measurement within the corresponding
inspection plan.
Elements of one instantiated measurement stack can also be a part of one or more other measurement
stacks (see Figure 4).
EXAMPLE An organization creates an inspection plan that addresses a set of processes. It includes more
than one measurement stack, making multiple use of individual indicators and the corresponding metrics
(see Figure 5).
6 © ISO 2019 – All rights reserved

Figure 5 — Example measurement stacks
7.9 Role of value assessment rules in process measurement
Each value assessment rule (see 7.6) is the fundamental link between collecting evidence about an
implemented process and determining the maturity of that process (see Figure 6). This link enables an
organization to ensure maturity assessment avoids subjective judgement and is repeatable.
NOTE In this figure, the references A4.1 to A4.3 are to activities in the model represented by Figures 7 to 11.
Figure 6 — Calculating the converted indicator value from the measured indicator value
7.10 Exploiting the measurement stack with specific maturity models
Annexes B, C and D show how different maturity models can be used with this document.
Annex E shows examples of how to define characteristics to measure for data quality processes.
7.11 Performing process measurement
Process measurement (see Figure 7) consists of a hierarchy of activities, as follows:
— perform process measurement (see Figure 8);
— define measurement stack structure (see Figure 9);
— define inspection plan (see Figure 10);
— prepare inspection order (see Figure 11);
— apply inspection order (see Figure 12).
NOTE Using the notation of ISO/IEC/IEEE 31320-1, Figures 7 and 12 represent the content of Figures 3 and 6.
8 © ISO 2019 – All rights reserved

NOTE 1 See ISO/IEC/IEEE 31320-1 for details on the notation in this diagram.
NOTE 2 The dashed arrow represents the instance of a data quality management process and is the subject of
the process measurement. All other arrows in the activity model are solid lines and represent information.
Figure 7 — Perform process measurement (activity model diagram A-0)
NOTE See ISO/IEC/IEEE 31320-1 for details on the notation in this diagram.
Figure 8 — Perform process measurement (activity model diagram A0)
NOTE See ISO/IEC/IEEE 31320-1 for details on the notation in this diagram.
Figure 9 — Define measurement stack structure (activity model diagram A1)
10 © ISO 2019 – All rights reserved

NOTE See ISO/IEC/IEEE 31320-1 for details on the notation in this diagram.
Figure 10 — Define inspection plan (activity model diagram A2)
NOTE See ISO/IEC/IEEE 31320-1 for details on the notation in this diagram.
Figure 11 — Prepare inspection order (activity model diagram A3)
NOTE See ISO/IEC/IEEE 31320-1 for details on the notation in this diagram.
Figure 12 — Apply inspection order (activity model diagram A4)
12 © ISO 2019 – All rights reserved
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