Public transport -- Interoperable fare management system

This document gives guidelines for the development of multi-operator/multi-service interoperable public surface (including subways) transport fare management systems (IFMSs) on a national and international level. This document is applicable to bodies in public transport and related services which agree that their systems need to interoperate. This document defines a conceptual framework which is independent of organizational and physical implementation. Any reference within this document to organizational or physical implementation is purely informative. This document defines a reference functional architecture for IFMSs and establishes the requirements that are relevant for ensuring interoperability between several actors in the context of the use of electronic tickets. The IFMS includes all the functions involved in the fare management process, such as: — management of media, — management of applications, — management of products, — security management, and — certification, registration, and identification. This document defines the following main elements: — identification of the different sets of functions in relation to the overall IFMS and services and media from non-transport systems which interact with fare management systems; — a generic model of an IFMS describing the logical and functional architecture and the interfaces within the system, with other IFMSs and with services and media from non-transport systems; — use cases describing the interactions and data flows between the different sets of functions; — security requirements. In its annexes, this document provides a framework for mobility platforms that integrate fare management and travel information for inter- and multimodal travel (see Annex A). It also elaborates on specific subjects covered in document and offers some national examples with regard to IFMS implementations (see Annex B, Annex C, Annex D and Annex E). This document does not define: — the technical aspects of the interface between the medium and the medium access device; — the data exchanges between the medium and the medium access device; NOTE The data exchanges between the medium and the medium access device are proposed by other standardization committees. — the financial aspects of fare management systems (e.g. customer payments, method of payment, settlement, apportionment, reconciliation).

Transport public -- Système de gestion tarifaire interopérable

General Information

Status
Published
Publication Date
14-Jan-2021
Current Stage
5060 - Close of voting Proof returned by Secretariat
Start Date
11-Dec-2020
Completion Date
11-Dec-2020
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INTERNATIONAL ISO
STANDARD 24014-1
Third edition
2021-01
Public transport — Interoperable fare
management system —
Part 1:
Architecture
Transport public — Système de gestion tarifaire interopérable —
Partie 1: Architecture
Reference number
ISO 24014-1:2021(E)
ISO 2021
---------------------- Page: 1 ----------------------
ISO 24014-1:2021(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2021

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2021 – All rights reserved
---------------------- Page: 2 ----------------------
ISO 24014-1:2021(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................vi

Introduction ..............................................................................................................................................................................................................................vii

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 2

3 Terms and definitions ..................................................................................................................................................................................... 2

4 Abbreviated terms .............................................................................................................................................................................................. 6

5 Requirements .......................................................................................................................................................................................................... 6

6 System environment for IFMS ................................................................................................................................................................. 7

6.1 General ........................................................................................................................................................................................................... 7

6.2 Mobility platforms ............................................................................................................................................................................... 7

7 Conceptual framework for IFMS ........................................................................................................................................................... 7

7.1 General ........................................................................................................................................................................................................... 7

7.2 Description of IFM roles and external roles................................................................................................................... 8

7.3 Basic framework of the generic IFM functional model .....................................................................................12

8 Use case description for the IFM functional model .......................................................................................................13

8.1 Description of IFM-roles and external roles ...............................................................................................................13

8.2 Define set of rules ..............................................................................................................................................................................14

8.2.1 General...................................................................................................................................................................................14

8.2.2 Define set of rules for Customer accounts ..............................................................................................14

8.2.3 Define set of rules for media ...............................................................................................................................14

8.2.4 Define set of rules for ID services .................. .................................................................................................15

8.2.5 Define set of rules for payment services ..................................................................................................15

8.3 Certification ............................................................................................................................................................................................15

8.3.1 General...................................................................................................................................................................................15

8.3.2 Certification of organizations ............................................................................................................................16

8.3.3 Certification of components ................................................................................................................................16

8.3.4 Certification of media ...............................................................................................................................................16

8.3.5 Certification of ID services ...................................................................................................................................16

8.3.6 Certification of payment services ...................................................................................................................17

8.3.7 Certification of application specifications and templates .........................................................17

8.3.8 Certification of product specifications and templates ..................................................................17

8.4 Interaction with external objects .........................................................................................................................................18

8.4.1 General...................................................................................................................................................................................18

8.4.2 Interaction with external media ......................................................................................................................18

8.4.3 Interaction with external applications.......................................................................................................19

8.4.4 Interaction with external ID services ..........................................................................................................20

8.4.5 Interaction with external payment services .........................................................................................21

8.5 Registration .............................................................................................................................................................................................22

8.5.1 General...................................................................................................................................................................................22

8.5.2 Registration of organizations .............................................................................................................................22

8.5.3 Registration of components ................................................................................................................................22

8.5.4 Registration of ID services ....................................................................................................................................22

8.5.5 Registration of customer accounts ................................................................................................................23

8.5.6 Registration of payment services ...................................................................................................................24

8.5.7 Registration of media ................................................................................................................................................24

8.5.8 Registration of customer media ......................................................................................................................24

8.5.9 Registration of application templates .................. .......................................................................................25

8.5.10 Registration of applications ................................................................................................................................25

8.5.11 Registration of product templates .................................................................................................................25

8.5.12 Registration of products .........................................................................................................................................25

8.6 Managing ID services ......................................................................................................................................................................26

© ISO 2021 – All rights reserved iii
---------------------- Page: 3 ----------------------
ISO 24014-1:2021(E)

8.6.1 General...................................................................................................................................................................................26

8.6.2 Enrolment and update of Customer ID data via an application form .............................26

8.6.3 Enrolment and update of Customer ID data via an external ID service ........................27

8.6.4 Update of Customer ID data via an online account .........................................................................27

8.6.5 Re-use of incumbent Customer ID data ....................................................................................................28

8.6.6 Management and maintenance of Customer ID data ....................................................................28

8.6.7 Providing the ID service to IFMS internal and external organizations ..........................29

8.7 Management of customer accounts ...................................................................................................................................29

8.7.1 General...................................................................................................................................................................................29

8.7.2 Secure login to customer online accounts ..............................................................................................30

8.7.3 Connect/disconnect customer media to/from the customer online account ..........30

8.7.4 Transfer of products between connected customer media .....................................................31

8.7.5 Connect system generated account with a customer account...............................................32

8.7.6 Termination of customer accounts ...............................................................................................................32

8.8 Management of customer media ..........................................................................................................................................33

8.8.1 General...................................................................................................................................................................................33

8.8.2 Provisioning of media ...............................................................................................................................................33

8.8.3 Termination of customer media ......................................................................................................................34

8.9 Management of applications ....................................................................................................................................................35

8.9.1 General...................................................................................................................................................................................35

8.9.2 Dissemination of application templates ...................................................................................................35

8.9.3 Acquisition of applications ...................................................................................................................................36

8.9.4 Termination of application templates ........................................................................................................36

8.9.5 Termination of applications ................................................................................................................................37

8.10 Management of products ............................................................................................................................................................38

8.10.1 Dissemination of product templates ...........................................................................................................38

8.10.2 Termination of product templates .................................................................................................................39

8.10.3 Management of action lists ..................................................................................................................................40

8.10.4 Acquisition of products ...........................................................................................................................................40

8.10.5 Modification of product parameters ............................................................................................................40

8.10.6 Termination of products.........................................................................................................................................41

8.10.7 Use and inspection of products ........................................................................................................................41

8.10.8 Collection of data ..........................................................................................................................................................42

8.10.9 Forwarding data ............................................................................................................................................................43

8.10.10 Generation and distribution of clearing reports ...............................................................................43

8.11 Security management ....................................................................................................................................................................44

8.11.1 General...................................................................................................................................................................................44

8.11.2 Monitoring of IFM processes and IFM data life cycle ....................................................................44

8.11.3 Management of IFM security keys .................................................................................................................45

8.11.4 Management of security lists .............................................................................................................................45

8.12 Customer Service management (optional) ..................................................................................................................48

9 System interface identification ...........................................................................................................................................................48

10 Identification .........................................................................................................................................................................................................48

10.1 General ........................................................................................................................................................................................................48

10.2 Numbering scheme ..........................................................................................................................................................................48

10.3 Prerequisites ..........................................................................................................................................................................................49

10.3.1 There is one Registrar within the IFMS. ...................................................................................................49

10.3.2 All objects, e.g. templates and components, have an owner who is one of

the actors in the IFMS. ..............................................................................................................................................49

10.3.3 The identification of the application and product shall be as short and
compact as possible due to the minimization of the transaction time

between the customer medium and the MAD. ....................................................................................49

11 Security in IFMSs ...............................................................................................................................................................................................49

11.1 General ........................................................................................................................................................................................................49

11.2 Protection of the interests of the public .........................................................................................................................49

11.3 Assets to be protected ....................................................................................................................................................................50

11.4 General IFM security requirements ...................................................................................................................................50

iv © ISO 2021 – All rights reserved
---------------------- Page: 4 ----------------------
ISO 24014-1:2021(E)

Annex A (informative) Mobility Platform – German example .................................................................................................52

Annex B (informative) Pay-As-You-Go (PAYG) roles and relationships in an IFMS.............................................57

Annex C (informative) Mobility ID service example ..........................................................................................................................63

Annex D (informative) Examples of IFMS implementations .....................................................................................................73

Annex E (informative) Media centric management and back-office centric management .......................79

Bibliography .............................................................................................................................................................................................................................81

© ISO 2021 – All rights reserved v
---------------------- Page: 5 ----------------------
ISO 24014-1:2021(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/ patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/

iso/ foreword .html.

This document was prepared by Technical Committee ISO/TC 204, Intelligent transport systems, in

collaboration with the European Committee for Standardization (CEN) Technical Committee CEN/TC

278, Intelligent transport systems, in accordance with the Agreement on technical cooperation between

ISO and CEN (Vienna Agreement).

This third edition cancels and replaces the second edition (ISO 24014-1:2015), which has been

technically revised.
The main changes compared to the previous edition are as follows:

— in order to prepare compatibility of Interoperable Fare Management (IFM) systems with mobility

platforms encompassing the entire mobility service chain, functions and roles known from IFM are

expanded; and
— new roles are introduced to operate mobility platforms.
A list of all parts in the ISO 24014 series can be found on the ISO website.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/ members .html.
vi © ISO 2021 – All rights reserved
---------------------- Page: 6 ----------------------
ISO 24014-1:2021(E)
Introduction

Fare management (FM) encompasses all the processes designed to manage the distribution and use of

fare products in a public transport environment.

Fare management is called interoperable (IFM) when it enables the customer to use a portable electronic

medium (e.g. a contact/contactless smart card or a Near Field Communications mobile device) with

compatible equipment (e.g. at stops, with retail systems, at platform entry points or on board vehicles).

IFM concepts can also be applied to fare management systems not using electronic media.

Potential benefits for the customer include reductions in queuing, special and combined fares, one

medium for multiple applications, loyalty programmes and seamless journeys.

There are two main changes in this edition of this document compared to the previous edition. Firstly,

in order to prepare compatibility of IFM systems with mobility platforms encompassing the entire

mobility service chain, functions and roles known from IFM are expanded. Secondly, new roles are

introduced to operate mobility platforms. These new roles should act with the roles defined in the IFM

and enter into interface relations.

With the introduction of so-called mobility platforms, which can integrate various IFM systems and

additional modes of transportation and deliver the travel information across these integrated domains,

the customer can benefit from seamless and well-guided multi- or inter-modal travel.

Interoperability of fare management systems also provides benefits to operators and the other parties

involved. However, it requires an overall system architecture that defines the system functionalities,

the actors involved and their roles, the relationships and the interfaces between them.

Interoperability also requires the definition of a security scheme to protect privacy, integrity, and

confidentiality between the actors to ensure fair and secure data flow within the IFM system (IFMS).

The overall architecture is the subject of this document, which recognizes the need for legal and

commercial agreements between members of an IFMS, but does not specify their form. The technical

specifications of the component parts and, particularly, the standards for customer media (e.g. smart

cards) are not included.

Note that there is not one single IFMS. Individual operators, consortia of operators, public authorities,

and private companies can manage and/or participate in IFMSs. An IFMS can span country boundaries

and can be combined with other IFMSs. Implementations of IFMSs require security and registration

functionalities. This document allows for the distribution of these functions to enable the coordination/

convergence of existing IFMSs to work together.
This document intends to provide the following benefits:

a) It defines a common definition of terms and roles that shall constitute the basis for the other parts

of ISO 24014 and technical specifications and technical reports from ISO/TC 204 which address

mobility platforms, fare management and interoperability between IFM and other systems.

b) It provides a framework for an interoperable fare management implementation with minimum

complexity.

c) It provides guidance on how IFM Managers can benefit from external devices and services and how

interoperability and appropriate security level can be established in cooperation with systems

from other markets.

d) It aims to shorten the time and lower the cost of IFMS procurement as both suppliers and purchasers

understand what is being purchased. Procurement against an open standard reduces cost as it

avoids the need for expensive bespoke system development and provides for second sourcing.

e) It aims to simplify interoperability between IFMSs to the benefit of all stakeholders.

In Annex A, this document provides a framework for mobility platforms that integrate fare management

and travel information for inter- and multimodal travel. This document also contains other informative

© ISO 2021 – All rights reserved vii
---------------------- Page: 7 ----------------------
ISO 24014-1:2021(E)

annexes, which elaborate on some specific subjects of the document and offer some national examples

with regard to IFMS implementations (see Annex B, Annex C, Annex D and Annex E).
viii © ISO 2021 – All rights reserved
---------------------- Page: 8 ----------------------
INTERNATIONAL STANDARD ISO 24014-1:2021(E)
Public transport — Interoperable fare management
system —
Part 1:
Architecture
1 Scope

This document gives guidelines for the development of multi-operator/multi-service interoperable

public surface (including subways) transport fare management systems (IFMSs) on a national and

international level.

This document is applicable to bodies in public transport and related services which agree that their

systems need to interoperate.

This document defines a conceptual framework which is independent of organizational and physical

implementation. Any reference within this document to organizational or physical implementation is

purely informative.

This document defines a reference functional architecture for IFMSs and establishes the requirements

that are relevant for ensuring interoperability between several actors in the context of the use of

electronic tickets.

The IFMS includes all the functions involved in the fare management process, such as:

— management of media,
— management of applications,
— management of products,
— security management, and
— certification, registration, and identification.
This document defines the following main elements:

— identification of the different sets of functions in relation to the overall IFMS and services and media

from non-transport systems which interact with fare management systems;

— a generic model of an IFMS describing the logical and functional architecture and the interfaces

within the system, with other IFMSs and with services and media from non-transport systems;

— use cases describing the interactions and data flows between the different sets of functions;

— security requirements.

In its annexes, this document provides a framework for mobility platforms that integrate fare

management and travel information for inter- and multimodal travel (see Annex A). It also elaborates

on specific subjects covered in docu
...

INTERNATIONAL ISO
STANDARD 24014-1
Third edition
Public transport — Interoperable fare
management system —
Part 1:
Architecture
Transport public — Système de gestion tarifaire interopérable —
Partie 1: Architecture
PROOF/ÉPREUVE
Reference number
ISO 24014-1:2020(E)
ISO 2020
---------------------- Page: 1 ----------------------
ISO 24014-1:2020(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2020

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii PROOF/ÉPREUVE © ISO 2020 – All rights reserved
---------------------- Page: 2 ----------------------
ISO 24014-1:2020(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................vi

Introduction ..............................................................................................................................................................................................................................vii

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 2

3 Terms and definitions ..................................................................................................................................................................................... 2

4 Abbreviated terms .............................................................................................................................................................................................. 6

5 Requirements .......................................................................................................................................................................................................... 6

6 System environment for IFMS ................................................................................................................................................................. 7

6.1 General ........................................................................................................................................................................................................... 7

6.2 Mobility platforms ............................................................................................................................................................................... 7

7 Conceptual framework for IFMS ........................................................................................................................................................... 7

7.1 General ........................................................................................................................................................................................................... 7

7.2 Description of IFM roles and external roles................................................................................................................... 8

7.3 Basic framework of the generic IFM functional model .....................................................................................12

8 Use case description for the IFM functional model .......................................................................................................13

8.1 Description of IFM-roles and external roles ...............................................................................................................13

8.2 Define set of rules ..............................................................................................................................................................................14

8.2.1 General...................................................................................................................................................................................14

8.2.2 Define set of rules for Customer accounts ..............................................................................................14

8.2.3 Define set of rules for media ...............................................................................................................................14

8.2.4 Define set of rules for ID services .................. .................................................................................................15

8.2.5 Define set of rules for payment services ..................................................................................................15

8.3 Certification ............................................................................................................................................................................................15

8.3.1 General...................................................................................................................................................................................15

8.3.2 Certification of organizations ............................................................................................................................16

8.3.3 Certification of components ................................................................................................................................16

8.3.4 Certification of media ...............................................................................................................................................16

8.3.5 Certification of ID services ...................................................................................................................................16

8.3.6 Certification of payment services ...................................................................................................................17

8.3.7 Certification of application specifications and templates .........................................................17

8.3.8 Certification of product specifications and templates ..................................................................17

8.4 Interaction with external objects .........................................................................................................................................18

8.4.1 General...................................................................................................................................................................................18

8.4.2 Interaction with external media ......................................................................................................................18

8.4.3 Interaction with external applications.......................................................................................................19

8.4.4 Interaction with external ID services ..........................................................................................................20

8.4.5 Interaction with external payment services .........................................................................................21

8.5 Registration .............................................................................................................................................................................................22

8.5.1 General...................................................................................................................................................................................22

8.5.2 Registration of organizations .............................................................................................................................22

8.5.3 Registration of components ................................................................................................................................22

8.5.4 Registration of ID services ....................................................................................................................................22

8.5.5 Registration of customer accounts ................................................................................................................23

8.5.6 Registration of payment services ...................................................................................................................24

8.5.7 Registration of media ................................................................................................................................................24

8.5.8 Registration of customer media ......................................................................................................................24

8.5.9 Registration of application templates .................. .......................................................................................25

8.5.10 Registration of applications ................................................................................................................................25

8.5.11 Registration of product templates .................................................................................................................25

8.5.12 Registration of products .........................................................................................................................................25

8.6 Managing ID services ......................................................................................................................................................................26

© ISO 2020 – All rights reserved PROOF/ÉPREUVE iii
---------------------- Page: 3 ----------------------
ISO 24014-1:2020(E)

8.6.1 General...................................................................................................................................................................................26

8.6.2 Enrolment and update of Customer ID data via an application form .............................26

8.6.3 Enrolment and update of Customer ID data via an external ID service ........................27

8.6.4 Update of Customer ID data via an online account .........................................................................27

8.6.5 Re-use of incumbent Customer ID data ....................................................................................................28

8.6.6 Management and maintenance of Customer ID data ....................................................................28

8.6.7 Providing the ID service to IFMS internal and external organizations ..........................29

8.7 Management of customer accounts ...................................................................................................................................29

8.7.1 General...................................................................................................................................................................................29

8.7.2 Secure login to customer online accounts ..............................................................................................30

8.7.3 Connect/disconnect customer media to/from the customer online account ..........30

8.7.4 Transfer of products between connected customer media .....................................................31

8.7.5 Connect system generated account with a customer account...............................................32

8.7.6 Termination of customer accounts ...............................................................................................................32

8.8 Management of customer media ..........................................................................................................................................33

8.8.1 General...................................................................................................................................................................................33

8.8.2 Provisioning of media ...............................................................................................................................................33

8.8.3 Termination of customer media ......................................................................................................................34

8.9 Management of applications ....................................................................................................................................................35

8.9.1 General...................................................................................................................................................................................35

8.9.2 Dissemination of application templates ...................................................................................................35

8.9.3 Acquisition of applications ...................................................................................................................................36

8.9.4 Termination of application templates ........................................................................................................36

8.9.5 Termination of applications ................................................................................................................................37

8.10 Management of products ............................................................................................................................................................38

8.10.1 Dissemination of product templates ...........................................................................................................38

8.10.2 Termination of product templates .................................................................................................................39

8.10.3 Management of action lists ..................................................................................................................................40

8.10.4 Acquisition of products ...........................................................................................................................................40

8.10.5 Modification of product parameters ............................................................................................................40

8.10.6 Termination of products.........................................................................................................................................41

8.10.7 Use and inspection of products ........................................................................................................................41

8.10.8 Collection of data ..........................................................................................................................................................42

8.10.9 Forwarding data ............................................................................................................................................................43

8.10.10 Generation and distribution of clearing reports ...............................................................................43

8.11 Security management ....................................................................................................................................................................44

8.11.1 General...................................................................................................................................................................................44

8.11.2 Monitoring of IFM processes and IFM data life cycle ....................................................................44

8.11.3 Management of IFM security keys .................................................................................................................45

8.11.4 Management of security lists .............................................................................................................................45

8.12 Customer Service management (optional) ..................................................................................................................48

9 System interface identification ...........................................................................................................................................................48

10 Identification .........................................................................................................................................................................................................48

10.1 General ........................................................................................................................................................................................................48

10.2 Numbering scheme ..........................................................................................................................................................................48

10.3 Prerequisites ..........................................................................................................................................................................................49

10.3.1 There is one Registrar within the IFMS. ...................................................................................................49

10.3.2 All objects, e.g. templates and components, have an owner who is one of

the actors in the IFMS. ..............................................................................................................................................49

10.3.3 The identification of the application and product shall be as short and
compact as possible due to the minimization of the transaction time

between the customer medium and the MAD. ....................................................................................49

11 Security in IFMSs ...............................................................................................................................................................................................49

11.1 General ........................................................................................................................................................................................................49

11.2 Protection of the interests of the public .........................................................................................................................49

11.3 Assets to be protected ....................................................................................................................................................................50

11.4 General IFM security requirements ...................................................................................................................................50

iv PROOF/ÉPREUVE © ISO 2020 – All rights reserved
---------------------- Page: 4 ----------------------
ISO 24014-1:2020(E)

Annex A (informative) Mobility Platform – German example .................................................................................................52

Annex B (informative) Pay-As-You-Go (PAYG) roles and relationships in an IFMS.............................................57

Annex C (informative) Mobility ID service example ..........................................................................................................................63

Annex D (informative) Examples of IFMS implementations .....................................................................................................73

Annex E (informative) Media centric management and back-office centric management .......................79

Bibliography .............................................................................................................................................................................................................................81

© ISO 2020 – All rights reserved PROOF/ÉPREUVE v
---------------------- Page: 5 ----------------------
ISO 24014-1:2020(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/ patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/

iso/ foreword .html.

This document was prepared by Technical Committee ISO/TC 204, Intelligent transport systems, in

collaboration with the European Committee for Standardization (CEN) Technical Committee CEN/TC

278, Intelligent transport systems, in accordance with the Agreement on technical cooperation between

ISO and CEN (Vienna Agreement).

This third edition cancels and replaces the second edition (ISO 24014-1:2015), which has been

technically revised.
The main changes compared to the previous edition are as follows:

— in order to prepare compatibility of Interoperable Fare Management (IFM) systems with mobility

platforms encompassing the entire mobility service chain, functions and roles known from IFM are

expanded; and
— new roles are introduced to operate mobility platforms.
A list of all parts in the ISO 24014 series can be found on the ISO website.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/ members .html.
vi PROOF/ÉPREUVE © ISO 2020 – All rights reserved
---------------------- Page: 6 ----------------------
ISO 24014-1:2020(E)
Introduction

Fare management (FM) encompasses all the processes designed to manage the distribution and use of

fare products in a public transport environment.

Fare management is called interoperable (IFM) when it enables the customer to use a portable electronic

medium (e.g. a contact/contactless smart card or a Near Field Communications mobile device) with

compatible equipment (e.g. at stops, with retail systems, at platform entry points or on board vehicles).

IFM concepts can also be applied to fare management systems not using electronic media.

Potential benefits for the customer include reductions in queuing, special and combined fares, one

medium for multiple applications, loyalty programmes and seamless journeys.

There are two main changes in this edition of this document compared to the previous edition. Firstly,

in order to prepare compatibility of IFM systems with mobility platforms encompassing the entire

mobility service chain, functions and roles known from IFM are expanded. Secondly, new roles are

introduced to operate mobility platforms. These new roles should act with the roles defined in the IFM

and enter into interface relations.

With the introduction of so-called mobility platforms, which can integrate various IFM systems and

additional modes of transportation and deliver the travel information across these integrated domains,

the customer can benefit from seamless and well-guided multi- or inter-modal travel.

Interoperability of fare management systems also provides benefits to operators and the other parties

involved. However, it requires an overall system architecture that defines the system functionalities,

the actors involved and their roles, the relationships and the interfaces between them.

Interoperability also requires the definition of a security scheme to protect privacy, integrity, and

confidentiality between the actors to ensure fair and secure data flow within the IFM system (IFMS).

The overall architecture is the subject of this document, which recognizes the need for legal and

commercial agreements between members of an IFM, but does not specify their form. The technical

specifications of the component parts and, particularly, the standards for customer media (e.g. smart

cards) are not included.

Note that there is not one single IFMS. Individual operators, consortia of operators, public authorities,

and private companies can manage and/or participate in IFMSs. An IFMS can span country boundaries

and can be combined with other IFMSs. Implementations of IFMSs require security and registration

functionalities. This document allows for the distribution of these functions to enable the coordination/

convergence of existing IFMSs to work together.
This document intends to provide the following benefits:

a) It defines a common definition of terms and roles that shall constitute the basis for the other parts

of ISO 24014 and technical specifications and technical reports from ISO/TC 204 which address

mobility platforms, fare management and interoperability between IFM and other systems.

b) It provides a framework for an interoperable fare management implementation with minimum

complexity.

c) It provides guidance on how IFM Managers can benefit from external devices and services and how

interoperability and appropriate security level can be established in cooperation with systems

from other markets.

d) It aims to shorten the time and lower the cost of IFM procurement as both suppliers and purchasers

understand what is being purchased. Procurement against an open standard reduces cost as it

avoids the need for expensive bespoke system development and provides for second sourcing.

e) It aims to simplify interoperability between IFMSs to the benefit of all stakeholders.

In Annex A, this document provides a framework for mobility platforms that integrate fare management

and travel information for inter- and multimodal travel. This document also contains other informative

© ISO 2020 – All rights reserved PROOF/ÉPREUVE vii
---------------------- Page: 7 ----------------------
ISO 24014-1:2020(E)

annexes, which elaborate on some specific subjects of the document and offer some national examples

with regard to IFMS implementations (see Annex B, Annex C, Annex D and Annex E).
viii PROOF/ÉPREUVE © ISO 2020 – All rights reserved
---------------------- Page: 8 ----------------------
INTERNATIONAL STANDARD ISO 24014-1:2020(E)
Public transport — Interoperable fare management
system —
Part 1:
Architecture
1 Scope

This document gives guidelines for the development of multi-operator/multi-service interoperable

public surface (including subways) transport fare management systems (IFMSs) on a national and

international level.

This document is applicable to bodies in public transport and related services which agree that their

systems need to interoperate.

This document defines a conceptual framework which is independent of organizational and physical

implementation. Any reference within this document to organizational or physical implementation is

purely informative.

This document defines a reference functional architecture for IFMSs and establishes the requirements

that are relevant for ensuring interoperability between several actors in the context of the use of

electronic tickets.

The IFMS include all the functions involved in the fare management process, such as:

— management of media,
— management of applications,
— management of products,
— security management, and
— certification, registration, and identification.
This document defines the following main elements:

— identification of the different sets of functions in relation to the overall IFMS and services and media

from non-transport systems which interact with fare management systems;

— a generic model of an IFMS describing the logical and functional architecture and the interfaces

within the system, with other IFMSs and with services and media from non-transport systems;

— use cases describing the interactions and data flows between the different sets of functions;

— security requirements.

In its annexes, this document provides a framework for mobility platforms that integrate fare

management and travel information for inter-
...

DRAFT INTERNATIONAL STANDARD
ISO/DIS 24014-1
ISO/TC 204 Secretariat: ANSI
Voting begins on: Voting terminates on:
2020-02-21 2020-05-15
Public transport — Interoperable fare management
system —
Part 1:
Architecture
Transport public — Système de gestion tarifaire interopérable —
Partie 1: Architecture
ICS: 35.240.60; 03.220.01
THIS DOCUMENT IS A DRAFT CIRCULATED
This document is circulated as received from the committee secretariat.
FOR COMMENT AND APPROVAL. IT IS
THEREFORE SUBJECT TO CHANGE AND MAY
NOT BE REFERRED TO AS AN INTERNATIONAL
STANDARD UNTIL PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
ISO/CEN PARALLEL PROCESSING
BEING ACCEPTABLE FOR INDUSTRIAL,
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USER PURPOSES, DRAFT INTERNATIONAL
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN
Reference number
NATIONAL REGULATIONS.
ISO/DIS 24014-1:2020(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
PROVIDE SUPPORTING DOCUMENTATION. ISO 2020
---------------------- Page: 1 ----------------------
ISO/DIS 24014-1:2020(E)
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All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

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ii © ISO 2020 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/DIS 24014-1:2020(E)
Contents Page

Foreword ..........................................................................................................................................................................................................................................v

Introduction ................................................................................................................................................................................................................................vi

1 Scope ................................................................................................................................................................................................................................. 1

2 Terms and definitions ..................................................................................................................................................................................... 2

3 Abbreviated terms .............................................................................................................................................................................................. 5

4 Requirements .......................................................................................................................................................................................................... 5

5 System environment for IFMS ................................................................................................................................................................. 6

5.1 Mobility platforms ............................................................................................................................................................................... 7

6 Conceptual framework for IFMS ........................................................................................................................................................... 7

6.1 Description of IFM-roles and external roles .................................................................................................................. 8

6.2 Basic framework of the generic IFM functional model .....................................................................................12

7 Use case description for the IFM functional model .......................................................................................................13

7.1 Define set of rules ..............................................................................................................................................................................14

7.1.1 Define set of rules for customer accounts ...............................................................................................14

7.1.2 Define set of rules for media ...............................................................................................................................14

7.1.3 Define set of rules for ID Services ..................................................................................................................14

7.1.4 Define set of rules for payment services ..................................................................................................15

7.2 Certification ............................................................................................................................................................................................15

7.2.1 Certification of organizations ............................................................................................................................15

7.2.2 Certification of components ................................................................................................................................16

7.2.3 Certification of media ...............................................................................................................................................16

7.2.4 Certification of ID services ...................................................................................................................................16

7.2.5 Certification of payment services ...................................................................................................................16

7.2.6 Certification of application specifications and templates .........................................................17

7.2.7 Certification of product specifications and templates ..................................................................17

7.3 Interaction with external objects .........................................................................................................................................17

7.3.1 Interaction with external media ......................................................................................................................18

7.3.2 Interaction with external applications.......................................................................................................19

7.3.3 Interaction with external ID services ..........................................................................................................19

7.3.4 Interaction with external payment services .........................................................................................20

7.4 Registration .............................................................................................................................................................................................21

7.4.1 Registration of organizations .............................................................................................................................21

7.4.2 Registration of components ................................................................................................................................22

7.4.3 Registration of ID services ....................................................................................................................................22

7.4.4 Registration of customer accounts ................................................................................................................22

7.4.5 Registration of payment services ...................................................................................................................23

7.4.6 Registration of media ................................................................................................................................................23

7.4.7 Registration of customer media ......................................................................................................................24

7.4.8 Registration of application templates .................. .......................................................................................24

7.4.9 Registration of applications ................................................................................................................................24

7.4.10 Registration of product templates .................................................................................................................24

7.4.11 Registration of products .........................................................................................................................................25

7.5 Managing ID services ......................................................................................................................................................................25

7.5.1 Enrolment and update of Customer ID data via application form .....................................25

7.5.2 Enrolment and update of Customer ID data via an external ID service ........................26

7.5.3 Update of Customer ID data via an online account .........................................................................26

7.5.4 Re-use of incumbent Customer ID data ....................................................................................................27

7.5.5 Management and maintenance of Customer ID data ....................................................................27

7.5.6 Providing the ID service to IFMS-internal and external organizations .........................28

7.6 Management of customer accounts ...................................................................................................................................28

7.6.1 Secure login to Customer online accounts ..............................................................................................29

7.6.2 Connect/disconnect customer media to/from the customer online account ..........29

© ISO 2020 – All rights reserved iii
---------------------- Page: 3 ----------------------
ISO/DIS 24014-1:2020(E)

7.6.3 Transfer of products between connected customer media .....................................................30

7.6.4 Connect system generated account with a customer account...............................................30

7.6.5 Termination of customer accounts ...............................................................................................................31

7.7 Management of customer media ..........................................................................................................................................31

7.7.1 Provisioning of media ...............................................................................................................................................32

7.7.2 Termination of customer media .....................................................................................................................32

7.8 Management of applications ....................................................................................................................................................33

7.8.1 Dissemination of application templates ...................................................................................................33

7.8.2 Acquisition of applications ...................................................................................................................................34

7.8.3 Termination of application templates ........................................................................................................34

7.8.4 Termination of applications ................................................................................................................................35

7.9 Management of products ............................................................................................................................................................36

7.9.1 Dissemination of product templates ...........................................................................................................36

7.9.2 Termination of product templates .................................................................................................................36

7.9.3 Management of action lists ..................................................................................................................................37

7.9.4 Acquisition of products ...........................................................................................................................................38

7.9.5 Modification of product parameters ............................................................................................................38

7.9.6 Termination of products.........................................................................................................................................38

7.9.7 Use and inspection of products ........................................................................................................................39

7.9.8 Collection of data ..........................................................................................................................................................40

7.9.9 Forwarding data ............................................................................................................................................................41

7.9.10 Generation and distribution of clearing reports ...............................................................................41

7.10 Security management ....................................................................................................................................................................42

7.10.1 Monitoring of IFM processes and IFM data life cycle ....................................................................42

7.10.2 Management of IFM security keys .................................................................................................................43

7.10.3 Management of security lists .............................................................................................................................43

7.11 Customer Service management (optional) ..................................................................................................................46

8 System interface identification ...........................................................................................................................................................46

9 Identification .........................................................................................................................................................................................................46

9.1 General ........................................................................................................................................................................................................46

9.2 Numbering scheme ..........................................................................................................................................................................46

9.3 Prerequisites ..........................................................................................................................................................................................47

10 Security in IFMSs ...............................................................................................................................................................................................47

10.1 Protection of the interests of the public .........................................................................................................................47

10.2 Assets to be protected ....................................................................................................................................................................48

10.3 General IFM security requirements ...................................................................................................................................48

Annex A (informative) Mobility Platform – German example .................................................................................................50

Annex B (informative) Pay-As-You-Go (PAYG) roles and relationships in an IFMS.............................................55

Annex C (informative) Mobility ID service example ..........................................................................................................................60

Annex D (informative) Examples of IFMS implementations .....................................................................................................69

Annex E (informative) Media centric management and back-office centric management .......................76

Bibliography .............................................................................................................................................................................................................................79

iv © ISO 2020 – All rights reserved
---------------------- Page: 4 ----------------------
ISO/DIS 24014-1:2020(E)
Foreword

ISO (the International Organization for Standardization) and IEC (the International Electrotechnical

Commission) form the specialized system for worldwide standardization. National bodies that are

members of ISO or IEC participate in the development of International Standards through technical

committees established by the respective organization to deal with particular fields of technical

activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international

organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the

work. In the field of information technology, ISO and IEC have established a joint technical committee,

ISO/IEC JTC 1.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for

the different types of document should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject

of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent

rights. Details of any patent rights identified during the development of the document will be in the

Introduction and/or on the ISO list of patent declarations received (see www .iso .org/ patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation on the meaning of ISO specific terms and expressions related to conformity

assessment, as well as information about ISO's adherence to the WTO principles in the Technical

Barriers to Trade (TBT) see the following URL: Foreword - Supplementary information

The committee responsible for this document is ISO/TC 204, Intelligent transport systems.

ISO 24014-1 was prepared by ISO/TC 204, Intelligent transport systems.

This third edition cancels and replaces the second edition (ISO 24014-1:2015), which has been enhanced

in order to reflect recent trends in Public Transportation and needs for collaboration with systems and

applications from other market sectors.

ISO 24014 consists of the following parts, under the general title Public transport — Interoperable fare

management system:
— Part 1: Architecture
— Part 2: Business practices
— Part 3: Complementary concepts to Part 1 for multi-application media
© ISO 2020 – All rights reserved v
---------------------- Page: 5 ----------------------
ISO/DIS 24014-1:2020(E)
Introduction

Fare management (FM) encompasses all the processes designed to manage the distribution and use of

fare products in a public transport environment.

Fare management is called interoperable (IFM) when it enables the customer to use a portable electronic

medium (e.g. a contact/contactless smart card or a NFC mobile device) with compatible equipment (e.g.

at stops, with retail systems, at platform entry points, or on board vehicles). IFM concepts can also be

applied to fare management systems not using electronic media.

Potential benefits for the customer include reductions in queuing, special and combined fares, one

medium for multiple applications, loyalty programmes, and seamless journeys.

With the introduction of so-called mobility platforms, which can integrate various IFM systems and

additional modes of transportation and deliver the travel information across these integrated domains,

the customer can benefit from seamless and well-guided multi- or inter-modal travel.

Interoperability of fare management systems also provides benefits to operators and the other parties

involved. However, it requires an overall system architecture that defines the system functionalities,

the actors involved and their roles, the relationships, and the interfaces between them.

Interoperability also requires the definition of a security scheme to protect privacy, integrity, and

confidentiality between the actors to ensure fair and secure data flow within the IFM system (IFMS).

The overall architecture is the subject of this part of ISO 24014 which recognizes the need for legal and

commercial agreements between members of an IFM, but does not specify their form. The Technical

Specifications of the component parts and, particularly, the standards for customer media (e.g. smart

cards) are not included.

Note that there is not one single IFM. Individual operators, consortia of operators, public authorities,

and private companies can manage and/or participate in IFMSs. An IFM can span country boundaries

and can be combined with other IFMSs. Implementations of IFMSs require security and registration

functionalities. This part of ISO 24014 allows for the distribution of these functions to enable the

coordination/convergence of existing IFMSs to work together.
This part of ISO 24014 intends to provide the following benefits.

a) It defines a common definition of terms and roles that shall constitute the basis for the other parts

of ISO 24014 and technical specifications and technical reports from ISO TC204 which address

mobility platforms, fare management and interoperability between IFM and other systems.

b) It provides a framework for an interoperable fare management implementation with minimum

complexity.

c) It provides guidance on how IFM Managers can benefit from external devices and services and how

interoperability and appropriate security level can be established in cooperation with system from

other markets.

d) It aims to shorten the time and lower the cost of IFM procurement as both suppliers and purchasers

understand what is being purchased. Procurement against an open standard reduces cost as it

avoids the need for expensive bespoke system development and provides for second sourcing.

e) It aims to simplify interoperability between IFMSs to the benefit of all stakeholders.

In its informative annex, this part of ISO 24014 provides a framework for mobility platforms that

integrate fare management and travel information for inter- and multimodal travel.

vi © ISO 2020 – All rights reserved
---------------------- Page: 6 ----------------------
DRAFT INTERNATIONAL STANDARD ISO/DIS 24014-1:2020(E)
Public transport — Interoperable fare management
system —
Part 1:
Architecture
1 Scope

This part of ISO 24014 provides the basis for the development of multi-operator/multi-service

interoperable public surface (including subways) transport Fare Management Systems (IFMSs) on a

national and international level.

This part of ISO 24014 is applicable to bodies in public transport and related services which agree that

their systems need to interoperate.

This part of ISO 24014 covers the definition of a conceptual framework which is independent

of organizational and physical implementation. Any reference within this part of ISO 24014 to

organizational or physical implementation is purely informative.

The objective of this part of ISO 24014 is to define a reference functional architecture for IFMSs and

to identify the requirements that are relevant to ensure interoperability between several actors in the

context of the use of electronic tickets.

The IFMS includes all the functions involved in the fare management process such as

— management of media,
— management of applications,
— management of products,
— security management, and
— certification, registration, and identification.
This part of ISO 24014 defines the following main elements:

— identification of the different set of functions in relation to the overall fare management system and

services and media from non-transport systems which interact with fare management systems;

— a generic model of IFMS describing the logical and functional architecture and the interfaces within

the system, with other IFMSs and with services and media from non-transport systems;

— use cases describing the interactions and data flows between the different set of functions;

— security requirements.
This part of ISO 24014 excludes consideration of the following:

— the technical aspects of the interface between the medium and the medium access device;

— the data exchanges between the medium and the medium access device;

NOTE The data exchanges between the Medium and the Medium Access Device are proposed by other

standardization committees.
© ISO 2020 – All rights reserved 1
---------------------- Page: 7 ----------------------
ISO/DIS 24014-1:2020(E)

— the financial aspects of fare management systems (e.g. customer payments, method of payment,

settlement, apportionment, reconciliation).
2 Terms and definitions
The following terms and definitions apply.
2.1
account-based ticketing (ABT)

Architectural approach that stores products in the IFM system’s back office (i.e. the customer’s personal

account or a temporary account) and not in the customer medium. The customer medium carries

authentication credentials and an application that contains references to the account-based products in

the back office.
2.2
action list

list of items related to IFM applications or products (2.28) downloaded to medium access devices (2.22)

(MADs) processed by the MAD if and when a specific IFM application or product referenced in the list is

encountered by that MAD
2.3
actor

person, an organization (2.19), or another (sub)system playing a coherent set of functions when

interacting with the IFM system within a particular use case (2.30)
2.4
application rules
application owner requirements
2.5
application specification

specification of functions, data elements, and security scheme according to the application rules (2.4)

2.6
application template
executable technical pattern of the application specification (2.5)
2.7
application
implemented and initialised application template (2.6)

Note 1 to entry: The application may host one or more products and may support functions which identify and

protect the access to these products. For ABT- and ID-based architectures, the application may reside partly in

the customer medium (identification and access control function) and partly in the IFM-back office (products).

Note 2 to entry: The application is identified by a unique identifier.

Note 3 to entry: The application may house products (2.28) and other optional customer information (customer

details, customer preferences).

Note 4 to entry: The application can be fully installed on a customer media or distributed on the customer media

and the IFM back offices.
2.8
commercial rules
rules defining the settlement and commission within the IFMS
2.9
component

any piece of hardware and/or software that performs one or more functions in the IFMS

2 © ISO 2020 – All rights reserved
---------------------- Page: 8 ----------------------
ISO/DIS 24014-1:2020(E)
2.10
component provider
anyone who wants to bring a component (2.9) to the IFMS
2.11
customer account

Data space hosted by the IFMS (typically the product retailer) that contains all information which is

relevant for the business relationship between the Customer and the IFMS.

Note 1 to entry: Accounts are maintained and managed by the responsible stakeholder in the IFMS. Accounts

which are accessible online can be established and managed by the customer as well.

2.12
customer medium

medium (2.22) initialised with an application (2.7) through an application contract

2.13
derived identity (derived ID)
Electronic identifier that was generated from another ID (primary ID).

Note 1 to entry: Typically, the derived ID is generated by an Identity Provider in a way that the authenticity of the

derived ID can be proven but there is no way to conclude from the derived ID back to the primary ID. The concept

of derived ID is typically used when primary ID with high security demand (like driver licence or governmental

eID) shall not be exposed to an environment that doesn't support high as
...

PROJET DE NORME INTERNATIONALE
ISO/DIS 24014-1
ISO/TC 204 Secrétariat: ANSI
Début de vote: Vote clos le:
2020-02-21 2020-05-15
Transport public — Système de gestion tarifaire
interopérable —
Partie 1:
Architecture
Public transport — Interoperable fare management system —
Part 1: Architecture
ICS: 35.240.60; 03.220.01
CE DOCUMENT EST UN PROJET DIFFUSÉ POUR
OBSERVATIONS ET APPROBATION. IL EST DONC
SUSCEPTIBLE DE MODIFICATION ET NE PEUT

Le présent document est distribué tel qu’il est parvenu du secrétariat du comité.

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SONT INVITÉS À PRÉSENTER, AVEC LEURS
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---------------------- Page: 1 ----------------------
ISO/DIS 24014-1:2020(F)
ISO/DIS 24014-1:2020(F)

7.4.11 Enregistrement des produits.................................................................................................................... 28

7.5 Gestion des services d’identification ..................................................................................................... 29

7.5.1 Inscription et mise à jour des données d’identification du Client via le formulaire de

demande .......................................................................................................................................................... 29

7.5.2 Inscription et mise à jour des données d’identification du Client via un service

d’identification externe .............................................................................................................................. 30

7.5.3 Mise à jour des données d’identification du Client via un compte en ligne ............................. 30

7.5.4 Réutilisation de données d’identification Client existantes ......................................................... 31

7.5.5 Gestion et maintenance des données d’identification du Client ................................................. 32

7.5.6 Fourniture du service d’identification aux entités juridiques internes et externes au

système IFM .................................................................................................................................................... 32

7.6 Gestion de comptes clients ........................................................................................................................ 33

7.6.1 Connexion sécurisée au compte Client en ligne ................................................................................ 33

7.6.2 Connexion / déconnexion du support client au / du compte client en ligne .......................... 34

7.6.3 Transfert de produits entre supports client connectés .................................................................. 34

7.6.4 Connexion de compte généré par le système au compte client ................................................... 35

7.6.5 Résiliation de comptes clients ................................................................................................................. 35

7.7 Gestion des supports client ....................................................................................................................... 36

7.7.1 Mise à disposition de supports ................................................................................................................ 36

7.7.2 Résiliation de supports client .................................................................................................................. 37

7.8 Gestion des applications ............................................................................................................................ 38

7.8.1 Diffusion de masques d’applications ..................................................................................................... 38

7.8.2 Acquisition d’applications ......................................................................................................................... 39

7.8.3 Résiliation des masques d’applications................................................................................................ 39

7.8.4 Résiliation d’applications .......................................................................................................................... 40

7.9 Gestion des produits .................................................................................................................................... 41

7.9.1 Diffusion de structures de produits ....................................................................................................... 42

7.9.2 Résiliation de structures de produits .................................................................................................... 42

7.9.3 Gestion de listes d’actions ......................................................................................................................... 43

7.9.4 Acquisition de produits .............................................................................................................................. 43

7.9.5 Modification des paramètres d’un Produit ......................................................................................... 44

7.9.6 Résiliation de produits ............................................................................................................................... 44

7.9.7 Utilisation et contrôle des produits ....................................................................................................... 45

7.9.8 Collecte des données ................................................................................................................................... 45

7.9.9 Transfert des données ................................................................................................................................ 46

7.9.10 Etablissement et diffusion des états de compensation ................................................................... 47

7.10 Gestion de la sécurité .................................................................................................................................. 47

7.10.1 Surveillance des processus et du cycle de vie des données du système IFM .......................... 48

7.10.2 Gestion des clés de sécurité IFM .............................................................................................................. 48

7.10.3 Gestion de listes de sécurité ..................................................................................................................... 48

7.11 Gestion du Service après-vente (optionnel) ....................................................................................... 51

8 Identification des interfaces système.................................................................................................... 52

9 Identification .................................................................................................................................................. 52

9.1 Généralités ...................................................................................................................................................... 52

9.2 Modèle de numérotation ............................................................................................................................ 52

9.3 Prérequis ......................................................................................................................................................... 53

DOCUMENT PROTÉGÉ PAR COPYRIGHT

10 Sécurité dans les systèmes IFM ............................................................................................................... 53

© ISO 2020

10.1 Protection des intérêts du public............................................................................................................ 53

Tous droits réservés. Sauf prescription différente ou nécessité dans le contexte de sa mise en oeuvre, aucune partie de cette

publication ne peut être reproduite ni utilisée sous quelque forme que ce soit et par aucun procédé, électronique ou mécanique,

y compris la photocopie, ou la diffusion sur l’internet ou sur un intranet, sans autorisation écrite préalable. Une autorisation peut

être demandée à l’ISO à l’adresse ci-après ou au comité membre de l’ISO dans le pays du demandeur.

© ISO 2020 – Tous droits réservés iii
ISO copyright office
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Publié en Suisse
ii © ISO 2020 – Tous droits réservés
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ISO/DIS 24014-1:2020(F)

7.4.11 Enregistrement des produits.................................................................................................................... 28

7.5 Gestion des services d’identification ..................................................................................................... 29

7.5.1 Inscription et mise à jour des données d’identification du Client via le formulaire de

demande .......................................................................................................................................................... 29

7.5.2 Inscription et mise à jour des données d’identification du Client via un service

d’identification externe .............................................................................................................................. 30

7.5.3 Mise à jour des données d’identification du Client via un compte en ligne ............................. 30

7.5.4 Réutilisation de données d’identification Client existantes ......................................................... 31

7.5.5 Gestion et maintenance des données d’identification du Client ................................................. 32

7.5.6 Fourniture du service d’identification aux entités juridiques internes et externes au

système IFM .................................................................................................................................................... 32

7.6 Gestion de comptes clients ........................................................................................................................ 33

7.6.1 Connexion sécurisée au compte Client en ligne ................................................................................ 33

7.6.2 Connexion / déconnexion du support client au / du compte client en ligne .......................... 34

7.6.3 Transfert de produits entre supports client connectés .................................................................. 34

7.6.4 Connexion de compte généré par le système au compte client ................................................... 35

7.6.5 Résiliation de comptes clients ................................................................................................................. 35

7.7 Gestion des supports client ....................................................................................................................... 36

7.7.1 Mise à disposition de supports ................................................................................................................ 36

7.7.2 Résiliation de supports client .................................................................................................................. 37

7.8 Gestion des applications ............................................................................................................................ 38

7.8.1 Diffusion de masques d’applications ..................................................................................................... 38

7.8.2 Acquisition d’applications ......................................................................................................................... 39

7.8.3 Résiliation des masques d’applications................................................................................................ 39

7.8.4 Résiliation d’applications .......................................................................................................................... 40

7.9 Gestion des produits .................................................................................................................................... 41

7.9.1 Diffusion de structures de produits ....................................................................................................... 42

7.9.2 Résiliation de structures de produits .................................................................................................... 42

7.9.3 Gestion de listes d’actions ......................................................................................................................... 43

7.9.4 Acquisition de produits .............................................................................................................................. 43

7.9.5 Modification des paramètres d’un Produit ......................................................................................... 44

7.9.6 Résiliation de produits ............................................................................................................................... 44

7.9.7 Utilisation et contrôle des produits ....................................................................................................... 45

7.9.8 Collecte des données ................................................................................................................................... 45

7.9.9 Transfert des données ................................................................................................................................ 46

7.9.10 Etablissement et diffusion des états de compensation ................................................................... 47

7.10 Gestion de la sécurité .................................................................................................................................. 47

7.10.1 Surveillance des processus et du cycle de vie des données du système IFM .......................... 48

7.10.2 Gestion des clés de sécurité IFM .............................................................................................................. 48

7.10.3 Gestion de listes de sécurité ..................................................................................................................... 48

7.11 Gestion du Service après-vente (optionnel) ....................................................................................... 51

8 Identification des interfaces système.................................................................................................... 52

9 Identification .................................................................................................................................................. 52

9.1 Généralités ...................................................................................................................................................... 52

9.2 Modèle de numérotation ............................................................................................................................ 52

9.3 Prérequis ......................................................................................................................................................... 53

10 Sécurité dans les systèmes IFM ............................................................................................................... 53

10.1 Protection des intérêts du public............................................................................................................ 53

© ISO 2020 – Tous droits réservés iii
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ISO/DIS 24014-1:2020(F)

10.2 Actifs à protéger ........................................................................................................................................... 54

10.3 Exigences de sécurité IFM générales ..................................................................................................... 55

Annex A (Informative) Plateforme de mobilité – Exemple en Allemagne .............................................. 56

A.1 Cadre conceptuel pour les plateformes de mobilité (PM) ............................................................. 56

A.2 Description des rôles PM ........................................................................................................................... 56

A.2.1 Client ................................................................................................................................................................. 57

A.2.1.1 Agent de réservation ................................................................................................................................... 57

A.2.1.2 Payeur .............................................................................................................................................................. 57

A.2.1.3 Utilisateur de services de mobilité ........................................................................................................ 57

A.2.2 Médiateur ........................................................................................................................................................ 58

A.2.3 Responsable des services d’information ............................................................................................. 58

A.2.4 Prestataire d’information des usagers ................................................................................................. 59

A.2.5 Partenaire contractuel Client .................................................................................................................. 59

A.2.6 Propriétaire du produit ............................................................................................................................. 59

A.2.7 Prestataire de services ............................................................................................................................... 60

A.2.8 Prestataire de paiements .......................................................................................................................... 60

A.3 Cadre de base du modèle fonctionnel PM générique ...................................................................... 60

Annex B (informative) Rôles et relations pour le paiement à l’utilisation dans un système

IFM ..................................................................................................................................................................... 63

B.1 Introduction ................................................................................................................................................... 63

B.2 Système conventionnel de billetterie au détail ................................................................................. 65

B.3 Système PAYG avec un émetteur de cartes à puce de transport ................................................. 67

B.4 Système PAYG avec émetteur de cartes bancaires ........................................................................... 69

Annex C (informative) Exemple de service d’identification pour la mobilité ....................................... 71

C.1 Introduction ................................................................................................................................................... 71

C.2 Définitions ...................................................................................................................................................... 71

C.3 Modèle de rôle ............................................................................................................................................... 75

C.4 Exemple de mise en œuvre et de fonctionnement d’un service d’identification pour

la mobilité ....................................................................................................................................................... 77

C.4.1 Principaux processus du service d’identification pour la mobilité ........................................... 77

C.4.2 Mise en œuvre ............................................................................................................................................... 78

Annex D (informative) Exemples de mises en œuvre de systèmes IFM ................................................... 83

D.1 Interopérabilité à Paris (France) et dans la région parisienne................................................... 83

D.1.1 Généralités...................................................................................................................................................... 83

D.1.2 Partenaires et fonctions ............................................................................................................................ 83

D.1.2.1 Ile de France Mobilités ............................................................................................................................... 83

D.1.2.2 Autres partenaires (RATP, SNCF et OPTILE) ...................................................................................... 83

D.2 Interopérabilité au Japon .......................................................................................................................... 86

D.2.1 Explication supplémentaire du cadre de base pour l’exemple japonais ................................. 86

iv © ISO 2020 – Tous droits réservés
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ISO/DIS 24014-1:2020(F)

D.2.2 Interopérabilité au Japon conformément à la présente partie de l’ISO 24014 ...................... 89

Annex E (informative) Gestion centrée sur les supports et gestion centrée sur le back-office ....... 94

E.1 Généralités ...................................................................................................................................................... 94

Bibliographie ................................................................................................................................................................ 99

© ISO 2020 – Tous droits réservés v
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ISO/DIS 24014-1:2020(F)
Avant-propos

L’ISO (Organisation internationale de normalisation) est une fédération mondiale d’organismes

nationaux de normalisation (comités membres de l’ISO). Les organismes nationaux membres de l’ISO ou

de l’IEC participent à l’élaboration de normes internationales par l’intermédiaire de comités techniques

créés par l’organisation concernée afin de s’occuper des domaines particuliers de l’activité technique.

Les comités techniques de l’ISO et de l’IEC collaborent dans des domaines d’intérêt commun. Les

organisations internationales, gouvernementales et non gouvernementales, en liaison avec l’ISO

participent également aux travaux. Dans le domaine des technologies de l’information, l’ISO et l’IEC ont

créé un comité technique mixte, l’ISO/IEC JTC 1.

Les procédures utilisées pour élaborer le présent document et celles destinées à sa mise à jour sont

décrites dans les Directives ISO/IEC, Partie 1. Il convient en particulier de prendre note des différents

critères d’approbation requis pour les différents types de documents. Le présent document a été rédigé

conformément aux règles de rédaction définies dans les Directives ISO/IEC, Partie 2

(www.iso.org/directives).

L’attention est attirée sur le fait que certains des éléments du présent document peuvent faire l’objet de

droits de propriété intellectuelle ou de droits analogues. L’ISO et l’IEC ne sauraient être tenus pour

responsables de ne pas avoir identifié de tels droits de propriété et averti de leur existence. Les détails

concernant les références aux droits de propriété intellectuelle ou autres droits analogues identifiés

lors de l’élaboration du document sont indiqués dans l’Introduction et/ou dans la liste des déclarations

de brevets reçues par l’ISO (voir www.iso.org/patents).

Les appellations commerciales éventuellement mentionnées dans le présent document sont données

pour information, par souci de commodité, à l’intention des utilisateurs et ne sauraient constituer un

engagement.

Pour une explication de la signification des termes et expressions spécifiques de l’ISO liés à l’évaluation

de la conformité, ou pour toute information au sujet de l’adhésion de l’ISO aux principes de l’OMC

concernant les obstacles techniques au commerce (OTC), voir le lien suivant : Avant-propos -

Informations supplémentaires

Le comité chargé de l’élaboration du présent document est l’ISO/TC 204, Systèmes de transport

intelligents.

La norme ISO 24014-1 a été élaborée par le Comité technique ISO/TC 204, Systèmes de transport

intelligents.

Cette troisième édition annule et remplace la deuxième édition (ISO 24014-1:2015), qui a été améliorée

afin de tenir compte des tendances récentes dans les transports publics et de la nécessité d’une

collaboration avec les systèmes et applications provenant d’autres secteurs du marché.

L’ISO 24014 comprend les parties suivantes, présentées sous le titre général Transport public —

Système de gestion tarifaire interopérable :
— Partie 1 : Architecture
— Partie 2 : Pratiques commerciales
— Partie 3 : Support multi applicatif
vi © ISO 2020 – Tous droits réservés
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ISO/DIS 24014-1:2020(F)
Introduction

Le système billettique (FM - Fare Management) englobe tous les processus conçus pour gérer la

distribution et l’utilisation de produits tarifaires dans un environnement de transport public.

Le système billettique est dit interopérable (IFM - Interoperable Fare Management) lorsqu’il permet au

client d’utiliser un support électronique portable (par exemple une carte à puce à contact / sans contact

ou un appareil mobile NFC) avec des équipements compatibles (par exemple aux arrêts, aux

équipements de distribution, aux points d’accès aux quais ou à bord des véhicules). Les concepts IFM

peuvent aussi être utilisés dans les systèmes billettiques qui n’utilisent pas de supports électroniques.

Les avantages potentiels pour le client comprennent la réduction des files d’attente, des tarifs spéciaux

ou combinés, un support unique pour plusieurs applications, des programmes de fidélisation et un

voyage sans couture.

Avec l’introduction de plateformes dites de mobilité, qui peuvent intégrer divers systèmes IFM et des

modes de transport supplémentaires, en plus d'assurer l’information des usagers sur l’ensemble de ces

domaines intégrés, le client peut bénéficier de déplacements multimodaux ou intermodaux sans

rupture et bien guidés.

L’interopérabilité des systèmes billettiques bénéficie aussi aux opérateurs et autres entités concernées.

Elle nécessite cependant une architecture globale qui définit les fonctionnalités, les acteurs concernés,

leurs rôles, leurs relations et leurs interfaces.

L’interopérabilité exige également la définition de principes de sécurité pour protéger la vie privée,

l’intégrité et la confidentialité des données entre les acteurs pour garantir l’exactitude et la sécurité des

flux de données au sein du système billettique interopérable (IFMS - Interoperable Fare Management

System). L’architecture globale est l’objet de la présente partie de l’ISO 24014 qui reconnaît le besoin

d’accords légaux et commerciaux entre les membres d’un système billettique interopérable, mais ne

précise pas leur forme. Les spécifications techniques des Composants et notamment les normes

applicables aux Supports client (par exemple les cartes à puce) ne sont pas couvertes par le présent

document.

Il n’existe pas qu’un seul système billettique interopérable. Les opérateurs individuellement ou

regroupés en consortiums, les autorités publiques et les entreprises privées peuvent gérer et/ou

participer à plusieurs systèmes billettiques interopérables. Un système billettique interopérable peut

dépasser les frontières nationales et peut être combiné à d’autres systèmes. Les mises en œuvre de

systèmes billettiques interopérables exigent des fonctionnalités de sécurité et d’enregistrement. La

présente partie de l’ISO 24014 prévoit la distribution de ces fonctions pour permettre la coordination /

convergence des systèmes billettiques interopérables existants afin qu’ils fonctionnent ensemble.

La présente partie de l’ISO 24014 entend apporter les avantages suivants.

a) Elle établit une définition commune des termes et des rôles qui constitueront la base des autres

parties de l’ISO 24014 et des spécifications techniques et rapports techniques de l’ISO TC204 qui

traitent des plateformes de mobilité, du système billettique et de l’interopérabilité entre le système

IFM et les autres systèmes.

b) Elle propose un cadre général de mise en œuvre d’un système billettique interopérable avec le

minimum de complexité.

c) Elle fournit des directives sur la façon dont les Responsables IFM peuvent bénéficier de dispositifs

et de services externes et sur la manière dont l’interopérabilité et le niveau de sécurité approprié

peuvent être établis en coopération avec les systèmes issus d’autres marchés.
d) Elle a pour objectif de raccourcir le
...

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