ISO/IEC 19796-3:2009

Information technology — Learning, education and training — Quality management, assurance and metrics — Part 3: Reference methods and metrics

ISO/IEC 19796-3:2009 extends the reference framework for the description of quality approaches (RFDQ) defined in ISO/IEC 19796-1 by providing a harmonized description of the methods and metrics required to implement quality management and quality assurance systems for stakeholders designing, developing, or utilizing information technology systems used for learning, education, and training.

Technologies de l'information — Apprentissage, éducation et formation — Management, assurance et métrologie de la qualité — Partie 3: Méthodes et métrologie de référence (MMR)

General Information

• Status: Published
• Publication Date: 18-Jan-2009
• ICS: 03.100.30 - Management of human resources
• ICS: 35.240.90 - IT applications in education
• ICS: 35.240.99 - IT applications in other fields
• Technical Committee: ISO/IEC JTC 1/SC 36 - Information technology for learning, education and training
• Drafting Committee: ISO/IEC JTC 1/SC 36 - Information technology for learning, education and training
• Current Stage: 9093 - International Standard confirmed
• Completion Date: 27-Sep-2023

Standards Content (Sample)

INTERNATIONAL ISO/IEC
STANDARD 19796-3
First edition
2009-02-01


Information technology — Learning,
education and training — Quality
management, assurance and metrics —
Part 3:
Reference methods and metrics
Technologies de l'information — Apprentissage, éducation et
formation — Management, assurance et métrologie de la qualité —
Partie 3: Méthodes de référence et métrologie





Reference number
ISO/IEC 19796-3:2009(E)
©
ISO/IEC 2009

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ISO/IEC 19796-3:2009(E)
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ISO/IEC 19796-3:2009(E)
Contents Page
Foreword .iv
Introduction.v
1 Scope.1
2 Conformance .2
3 Normative references.2
4 Terms and definitions .2
5 Mapping quality approaches.4
5.1 Quality approaches and ISO/IEC 19796 series.4
5.2 Practical guideline for quality approaches.6
6 Quality management / assurance activity model .6
7 Reference model for quality methods .8
7.1 Categories .8
7.2 Elements.10
8 Reference model for quality metrics .14
8.1 Categories .14
8.2 Elements.16
9 Collection of methods and metrics .19
9.1 Collection of methods.19
9.2 Collection of metrics .22
Annex A
...