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ISO

ISO/TC 312/WG 2 - Design of excellent services

Design de services excellents

General Information

Status
Active
Work Field
Information technology
Parent
ISO/TC 312 - Excellence in service
Standardization Organization
ICS
Directive
Mandate
50
ISO
ISO/TS 24082:2021(Main)
Service excellence — Designing excellent service to achieve outstanding customer experiences

This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

  • Technical specification
    26 pages
    English language
    sale 15% off
  • Technical specification
    26 pages
    English language
    sale 15% off
50