ISO
ISO/TC 312/WG 1 - Principles, model and measurement
Principes, modèle et mesures
General Information
Status
Active
WorkField
Information technology
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This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service. This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
- Standard22 pagesEnglish languagesale 15% off
- Standard23 pagesFrench languagesale 15% off
- Draft22 pagesEnglish languagesale 15% off
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