The scope will be defined during the preliminary stage.

    • sale 10% off
    • Technical report
      93 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Technical report
      98 pages
      English language
    • e-Library read for
      1 day

The scope will be defined during the preliminary stage.

    • sale 10% off
    • Technical report
      53 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Technical report
      52 pages
      English language
    • e-Library read for
      1 day

This document covers physical properties and characteristics for the packaging for small and light weight postal items to be delivered into the consumer’s letterbox. It covers the main design features for the packaging of letterboxable postal items, notably the sizes and stacking as well as postal and environmental requirements.
This document is targeted to e-retailers and postal operators.

    • sale 10% off
    • Technical specification
      16 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Technical specification
      16 pages
      English language
    • e-Library read for
      1 day

2020-07-08 - TC - Correction of two formats in rows "Item identifier" and "Additional barcode" in Table 1

    • sale 10% off
    • Corrigendum
      3 pages
      English language
    • e-Library read for
      1 day

This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End priority mail services.
The ...
view more

    • sale 10% off
    • Standard
      116 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Draft
      122 pages
      English language
    • e-Library read for
      1 day

This technical specification describes the technical features of digital, optional online connected, opening and closing systems for parcel receptacles for home use with free access for the delivery and collection operators and consumers.

    • sale 10% off
    • Technical specification
      22 pages
      English language
    • e-Library read for
      1 day

This document specifies the information exchanges between various parties' infrastructures that take place in support of DPM applications. It complements standards that address the design, security, applications and readability of Digital Postage Marks.
The following items will be addressed by this document:
-   identification of parties participating in exchanges of information described by this document;
-   identification of functions (interactions, use cases);
-   definition of parties’ respon...
view more

    • sale 10% off
    • Technical specification
      44 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Technical specification
      43 pages
      English language
    • e-Library read for
      1 day

This document specifies the information exchanges between various parties' infrastructures that take place in support of DPM applications. It complements standards that address the design, security, applications and readability of Digital Postage Marks.
The following items will be addressed by this document:
-   identification of parties participating in exchanges of information described by this document;
-   identification of functions (interactions, use cases);
-   definition of parties’ respon...
view more

    • sale 10% off
    • Technical specification
      44 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Technical specification
      43 pages
      English language
    • e-Library read for
      1 day

This document will specify the interface between the e-merchant (any commercial customer sending parcels) and the first logistic operator, including both public and private carriers. For the application of this document, a cross border parcel is a parcel crossing a border into and within Europe.
The interface composed on two items:
- the physical label attached on the parcel: contents, sizes, minimum requirements to guarantee the quality and efficiency of the logistic process (sorting, deliver...
view more

    • sale 10% off
    • Technical specification
      32 pages
      English language
    • e-Library read for
      1 day

This document will specify the interface between the e-merchant (any commercial customer sending parcels) and the first logistic operator, including both public and private carriers. For the application of this document, a cross border parcel is a parcel crossing a border into and within Europe.
The interface composed on two items:
- the physical label attached on the parcel: contents, sizes, minimum requirements to guarantee the quality and efficiency of the logistic process (sorting, deliver...
view more

    • sale 10% off
    • Technical specification
      32 pages
      English language
    • e-Library read for
      1 day

This European Standard specifies complaints handling principles related to domestic and international postal services. It applies to both national and cross border services. The standard also gives guidance for compensation and redress procedures.
This European Standard may be applied to all types of postal service both Universal service and non-universal service and by all types of postal organizations. It defines various types of complaints and establishes a methodology for handling complaint...
view more

    • sale 10% off
    • Standard
      57 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Draft
      57 pages
      English language
    • e-Library read for
      1 day

This European Standard specifies complaints handling principles related to domestic and international postal services. It applies to both national and cross border services. The standard also gives guidance for compensation and redress procedures.
This European Standard may be applied to all types of postal service both Universal service and non-universal service and by all types of postal organizations. It defines various types of complaints and establishes a methodology for handling complaint...
view more

    • sale 10% off
    • Standard
      57 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Draft
      57 pages
      English language
    • e-Library read for
      1 day

This document is a feasibility study that was carried out to explore the use of real mail data in measurement of the transit time of end-to-end services for single piece cross-border priority mail. In this document a description is given of the context, the way this study was carried out, the results of the study and the advice given to CEN/TC 331 Postal services and, finally, CEN and the European Commission.

    • sale 10% off
    • Technical report
      24 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Technical report
      24 pages
      English language
    • e-Library read for
      1 day

A feasibility study to explore the use of real mail data in measurement of the transit time of end-to-end services for single piece crossborder priority mail.

    • sale 10% off
    • Technical report
      24 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Technical report
      24 pages
      English language
    • e-Library read for
      1 day

This document covers physical properties and manufacturing requirements for envelopes having an address window on the flap side. It covers the main design features of the reverse envelope, notably of the flap and address window, and the materials used for the manufacturing thereof. It applies to reverse envelopes with advertising or communication printed on the plain side, eventually on its entire surface.
This document covers empty envelopes, but also finished mailpieces that have been properl...
view more

    • sale 10% off
    • Technical specification
      14 pages
      English language
    • e-Library read for
      1 day

The revision of EN 14142-1 aims at bringing together current an ongoing efforts within the Universal Postal Union (a special organisation of the United Nations), the CEN and ISO to create one global standard under the ISO/TC211 for International postal address components and template languages.
This document forms part 4 of ISO 19160. ISO 19160 consists of the following parts, under the general title Addressing:
Part 1: Terminology and conceptual model
Part 2: Good practices for address assignme...
view more

    • sale 10% off
    • Standard
      71 pages
      English language
    • e-Library read for
      1 day

ISO 19160-4:2017 defines key terms for postal addressing, postal address components and constraints on their use.
Specifically, ISO 19160-4:2017 defines postal address components organized into three hierarchical levels:
- elements, such as organization name or postcode, which have well-defined conceptual meaning and are not themselves made up of subordinate components, though they may be sub-divided for technical purposes;
- constructs, such as organization identification, which group elemen...
view more

    • sale 10% off
    • Standard
      71 pages
      English language
    • e-Library read for
      1 day

This European Standard specifies a recommended procedure for the development of specifications for applications of digital postage marks (DPMs) – i.e. applications linked to the use of digital printing and image data capture technologies in the postal industry, most particularly for the evidencing of postage accounting and/or payment. It is not intended to prescribe or to recommend any particular architecture or design for such applications, only to specify the process through which such an arch...view more

    • sale 10% off
    • Standard
      133 pages
      English language
    • e-Library read for
      1 day

This European Standard specifies a recommended procedure for the development of specifications for applications of digital postage marks (DPMs) – i.e. applications linked to the use of digital printing and image data capture technologies in the postal industry, most particularly for the evidencing of postage accounting and/or payment. It is not intended to prescribe or to recommend any particular architecture or design for such applications, only to specify the process through which such an arch...view more

    • sale 10% off
    • Standard
      133 pages
      English language
    • e-Library read for
      1 day

This European Standard specifies methods for measuring the end-to-end transit-time of domestic and cross-border bulk mail, collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of bulk-mail services with defined transit-time service-levels as offered to the postal customer. It specifies a set of minimum requirements for the design of a quality-of-service measurement system for bulk mail, involving the selection ...view more

    • sale 10% off
    • Corrigendum
      2 pages
      English language
    • e-Library read for
      1 day