This document describes and defines the five metrics of skills and capabilities. This document also provides the formula for each metric and describes the common metrics which employ the five metrics. This document also highlights issues that need to be considered when interpreting the skills and capabilities data, especially when deciding on the appropriate intervention internally and when reporting these to external stakeholders (e.g. regulators, investors).

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      21 pages
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This document describes the elements of workforce turnover and retention and provides comparable measures for internal and external reporting. This document also highlights issues that need to be considered when interpreting the turnover and retention data, especially when deciding on the appropriate intervention internally and when reporting this to external stakeholders (e.g. regulators, investors).

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      14 pages
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This document specifies the elements of succession planning metrics and provides comparable measures for internal and external reporting. The document also highlights issues that need to be considered when interpreting the succession planning data, especially when deciding on the appropriate intervention internally and when reporting this to external stakeholders such as regulators or investors.

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      17 pages
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This document provides terms and definitions for facility management in relation to buildings and civil engineering works. These terms and definitions reflect standardized terminology relevant to construction works needed by those having a responsibility for facility management.

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    • Standard
      25 pages
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      25 pages
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This document establishes requirements and recommendations for tourist organizations to prevent the spread of coronavirus SARS-CoV-2 in order to protect their employees’ health from COVID-19 and to provide safer tourist services and products to tourists and residents. NOTE  This document does not address after-work practices of employees. This document applies to the whole tourism value chain, including the following 20 subsectors: accommodation adventure tourism and ecotourism beaches cater...view more

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    • Technical specification
      47 pages
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      47 pages
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      54 pages
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This document defines and describes the structure for the codes for an internationally valid system to classify financial instruments. The classification system applies to financial instruments negotiated internationally as well as to domestic instruments. The term “financial instruments” refers not only to classical securities and derivatives but also covers the innovative financial products that have emerged in different markets (a trend that is expected to continue in the future). This do...view more

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    • Standard
      9 pages
      English language
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    • Standard
      9 pages
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      9 pages
      English language

This document is the source document for the terms and definitions of ISO/TC 232, Education and learning services. This document is intended to provide a reference for standards users and developers, as well as to facilitate communication and common understanding of the terms within the field of education and learning services and the scope of ISO/TC 232.

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    • Standard
      16 pages
      English language
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      15 pages
      English language

MINOR REVISION

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    • Standard
      18 pages
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      15 pages
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This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to:
a) monitor and manage trends in key performance metrics;
b) take improvement action based on the observed metrics.
This document is directed specifically to the top manag...
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    • Standard
      25 pages
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    • Standard
      19 pages
      English language
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    • Standard
      20 pages
      French language
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      19 pages
      English language
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    • Draft
      25 pages
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      20 pages
      French language

MINOR REVISION

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    • Standard
      17 pages
      English language
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      14 pages
      English language
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MINOR REVISION

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    • Standard
      10 pages
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      7 pages
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This document lists all the test conditions to be performed on a PT reader or a PT object in order to ensure that all the requirements specified in ISO/IEC TS 24192-1 are met for the PT device under test. This document applies to PT devices only: —   PT readers which are contactless fare management system terminals acting as a PCD contactless reader based on ISO/IEC 14443 (all parts); —   PT objects which are contactless fare media acting as a PICC contactless object based on ISO/IECÂ...view more

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      23 pages
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This document defines the technical requirements to be met by contactless public transport (PT) devices in order to be able to interface together using the ISO/IEC 14443 (all parts) contactless communications protocol. This document applies to PT devices: —   PT readers which are contactless fare management system terminals acting as a PCD contactless reader based on ISO/IEC 14443 (all parts); —   PT objects which are contactless fare media acting as a PICC contactless object based o...view more

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    • Technical specification
      30 pages
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      30 pages
      English language

This document provides guidance on D&I for organizations, including their governance body, leaders, workforce and recognized representatives, and other stakeholders. It is intended to be scalable to the needs of all types of organizations in different sectors, whether in public, private, government or non-governmental organizations (NGO), regardless of size, type, activity, industry or sector, growth phase, external influences and country-specific requirements. This document presents fundamental...view more

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    • Standard
      42 pages
      English language
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    • Standard
      47 pages
      French language
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      42 pages
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      50 pages
      French language

This document specifies requirements for competence, consistency and impartiality in the auditing and certification of ISOÂ 50001 energy management systems (EnMS) for bodies providing these services. In order to ensure the effectiveness of EnMS auditing, this document addresses the auditing process, the competence requirements for the personnel involved in the certification process for EnMS, the audit time and multi-site sampling.

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    • Standard
      33 pages
      English language
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    • Standard
      36 pages
      French language
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      33 pages
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      40 pages
      French language

This document specifies a general framework, including principles, requirements and guidance for assessing, measuring, monitoring and reporting on investments and financing activities in relation to climate change and the transition into a low-carbon economy. The assessment includes the following items: —   the alignment (or lack thereof) of investment and financing decisions taken by the financier with low-carbon transition pathways, adaptation pathways, and climate goals; —   the imp...view more

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    • Standard
      43 pages
      English language
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    • Standard
      47 pages
      French language
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      43 pages
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      52 pages
      French language

This document describes the elements of recruitment in the recruitment, mobility and turnover cluster. This document provides the formulae for comparable measures for internal and external reporting. This document also highlights issues that need to be considered when interpreting the recruitment data, especially when deciding on the appropriate intervention internally and when reporting these to external stakeholders, such as regulators and investors.

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    • Technical specification
      9 pages
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      9 pages
      English language

This document gives guidance for the development and maintenance of the documented information necessary to support an effective quality management system, tailored to the specific needs of the organization.
This document can also be used to support other management systems, e.g. environmental or occupational health and safety management systems.

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    • Standard
      14 pages
      English language
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    • Standard
      19 pages
      English language
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    • Standard
      14 pages
      English language
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    • Standard
      15 pages
      French language
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    • Standard
      15 pages
      French language
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      14 pages
      English language

This document specifies requirements and provides guidelines for establishing, developing, implementing, evaluating, maintaining and improving an effective compliance management system within an organization.
This document is applicable to all types of organizations regardless of the type, size and nature of the activity, as well as whether the organization is from the public, private or non-profit sector.
All requirements specified in this document that refer to a governing body apply to top ...
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    • Standard
      48 pages
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      40 pages
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      40 pages
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This document specifies requirements and recommendations for healthcare interpreting services in spoken and signed communication. It is applicable to all situations requiring healthcare interpreting, where the parties involved need to communicate using spoken or signed language, to treat a health-related issue. It is intended for interpreting service providers and healthcare interpreters.

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    • Standard
      24 pages
      English language
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    • Standard
      18 pages
      English language
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    • Standard
      19 pages
      French language
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      18 pages
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      19 pages
      French language

This document gives guidelines for micro, small and medium-sized enterprises (MSMEs) to use the twelve principles of collaborative business relationships given in ISO/TR 44000 to improve their collaborative capability. This document is applicable to MSMEs regardless of what they do, where they are, their operating environment, culture, social capital and objectives. NOTEÂ Â Â Â Â The definition of an MSME varies widely. This document is intended for the use of any organization that identifies or...view more

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    • Standard
      17 pages
      English language
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      17 pages
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Field devices are a key component in intelligent transport systems (ITS). Field devices include traffic signals, message signs, weather stations, traffic sensors, roadside equipment for connected ITS (C-ITS) environments, etc. The ISO 20684 series defines data that can be used when field devices need to exchange information with other external entities (called “managers” in this document, even if they are other field devices). Field devices can be quite complex, necessitating the standardiz...view more

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      20 pages
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This document specifies guidelines for applying the robust tolerance design (RTD) provided by the Taguchi methods to a product in order to finalize the design of the product. NOTEÂ 1Â Â RTD is applied to the target product to set the optimum tolerances of the design parameters around the nominal values. RTD identifies the effects of errors in the controllable design parameters on product output and estimates the total variance of the product output if the tolerances are changed. Hence, RTD achie...view more

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    • Standard
      26 pages
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      26 pages
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This document provides guidance for the assessment of the capacity of service providers and the evaluation of service proposals in order to improve and facilitate the process of procuring services.
This document is applicable to:
a)   Any organization regardless of its type or size
b)   Any interested parties who are directly or indirectly involved in or affected by a procurement process
This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts.
NOTE...
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      32 pages
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This document specifies requirements for distance learning services not specified in ISOÂ 29993. It is applicable to any distance learning services that are addressed to learners themselves as well as to sponsors who are acquiring the services on behalf of the learners. In cases where the distance learning services are provided by an organization that delivers other methods of learning services, this document only applies to distance learning services.

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    • Standard
      7 pages
      English language
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      8 pages
      French language
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      7 pages
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      9 pages
      French language

This document specifies: —   the Localized Message (LM) format: an NPDU of a networking & transport layer protocol that does not support routing of a packet through a network; —   the Service Advertisement Message (SAM): an APDU to be transported in an LM, for example; —   the Service Response Message (SRM): an APDU acknowledging a SAM that offered a service based on an ITS application class[2] to be transported in an LM, for example; —   related basic requirements for proced...view more

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    • Standard
      46 pages
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      46 pages
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This document provides examples of good practices in stormwater management related to ISOÂ 24536Â and information on standards and guidelines used in various countries.

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    • Technical report
      80 pages
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      80 pages
      English language

This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to: a) monitor and manage trends in key performance metrics; b) take improvement action based on the observed metrics. This document is directed specifically to the top manageme...view more

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    • Standard
      25 pages
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    • Standard
      19 pages
      English language
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    • Standard
      20 pages
      French language
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      19 pages
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      25 pages
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      20 pages
      French language

This document specifies location referencing rules to address the specific requirements of Traffic Message Channel (TMC) systems, which use abbreviated coding formats to provide traffic and travel information (TTI) messages over mobile bearers (e.g. GMS, DAB) or via exchange protocols like DATEX
II. In particular, the rules address the Radio Data System-Traffic Message Channel (RDS-TMC), a means
of providing digitally-coded TTI to travellers using a silent data channel on FM radio stations, ba...
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This document serves as a guideline explaining the concept of hybrid communications and support
functionalities for Cooperative ITS services deployed in conformance with the ITS station architecture
and related Cooperative ITS standards.

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      39 pages
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This document provides guidelines on security applicable in Intelligent Transport Systems (ITS) related
to communications and data access.
In particular, this document provides analyses and best practice content for secure ITS connectivity
using ISO/TS 21177.
This document analyses and identifies issues related to application security, access control, device
security and PKI for a secure ITS ecosystem.

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    • Technical report
      135 pages
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This document
— describes standardization activities related to C-ITS on a global level by major standard development
organizations (SDOs);
— explains the various purposes of deliverables from SDOs and introduces a classification scheme of
such documents;
— describes methods on how C-ITS services are presented and performed;
— identifies an approach for C-ITS releases and exemplifies this approach;
— presents a list of standards (Bibliography) with special relevance for C-ITS.

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This document gives guidelines for the development of multi-operator/multi-service interoperable
public surface (including subways) transport fare management systems (IFMSs) on a national and
international level.
This document is applicable to bodies in public transport and related services which agree that their
systems need to interoperate.
This document defines a conceptual framework which is independent of organizational and physical
implementation. Any reference within this document t...
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    • Standard
      92 pages
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This Recommendation | International Standard gives guidelines for information security controls applicable to the
provision and use of cloud services by providing:
– additional implementation guidance for relevant controls specified in ISO/IEC 27002;
– additional controls with implementation guidance that specifically relate to cloud services.
This Recommendation | International Standard provides controls and implementation guidance for both cloud service
providers and cloud service custome...
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This document specifies requirements and provides guidelines for establishing, developing, implementing, evaluating, maintaining and improving an effective compliance management system within an organization. This document is applicable to all types of organizations regardless of the type, size and nature of the activity, as well as whether the organization is from the public, private or non-profit sector. All requirements specified in this document that refer to a governing body apply to top ma...view more

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    • Standard
      48 pages
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    • Standard
      40 pages
      English language
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      40 pages
      English language

Variable message signs (VMSs) are installed in areas where traffic managers identify a frequent need to convey information to the travelling public, such as upstream from interchanges to alert the public to downstream congestion in time for them to alter their routes. This allows traffic managers to improve the efficiency, safety, and quality of traveller journeys. In order to manage the operation of a VMS and the messages displayed, information exchange between the management systems and the VM...view more

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      27 pages
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      27 pages
      English language

This document defines terms used in security and resilience standards.

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      61 pages
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This document describes the elements of organizational culture and provides the formula for comparable measures for internal and external reporting. This document also highlights issues that need to be considered when interpreting the organizational culture data, especially when deciding on appropriate interventions internally and when reporting these to external stakeholders (e.g. regulators, investors).

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    • Technical specification
      15 pages
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      16 pages
      French language
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      15 pages
      English language

This document describes the measurement elements of workforce availability for organizations. This document provides the formula for comparable measures for internal and external reporting. This document also highlights issues that need to be considered when interpreting compliance data, especially when deciding on appropriate interventions internally and when reporting these to external stakeholders (e.g. regulators, investors). This document pertains to the working capacity of the permanent an...view more

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    • Technical specification
      8 pages
      English language
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      9 pages
      French language
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      9 pages
      English language

This document describes the elements of workforce productivity metrics cluster. This document provides the formula for comparable measures for internal and external reporting. This document also highlights issues to be considered when interpreting the productivity data, especially when deciding on the appropriate intervention internally and when reporting this to external stakeholders (e.g. regulators, investors).

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      8 pages
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      8 pages
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This document describes the elements of the leadership metrics cluster. This document provides the formula for comparable measures for internal and external reporting. This document also highlights issues that need to be considered when interpreting the leadership data, especially when deciding on the appropriate intervention internally and when reporting these to external stakeholders (e.g. regulators, investors).

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      8 pages
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      8 pages
      English language

This document describes the elements of organizational workforce costs. This document provides the formula for comparable measures for internal and external reporting. This document also highlights issues for consideration when interpreting the cost data, especially when deciding on the appropriate intervention internally and when reporting these to external stakeholders (e.g. regulators, investors).

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      10 pages
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      10 pages
      English language

ISO/TR 41013:2017 outlines the scope, key concepts and benefits of facility management (FM) and provides a context for the use and application of the terms defined in ISO 41011.

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      15 pages
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    • Technical report
      12 pages
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This document specifies the organizational context and underlying concepts for undertaking project, programme and portfolio management. It also provides guidance for organizations to adopt or improve project, programme and portfolio management using the standards prepared by ISO/TC 258. This document is applicable to most organizations, including public and private organizations and it is not dependent on the size and type of the organization. It is also applicable to any project, programme and ...view more

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    • Standard
      12 pages
      English language
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    • Standard
      12 pages
      English language
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    • Standard
      12 pages
      French language
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    • Standard
      12 pages
      French language
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      11 pages
      English language

This document defines a process reference model (PRM) for the domain of information security management, which is meeting the criteria defined in ISO/IEC 33004 for process reference models (see Annex A). It is intended to guide users of ISO/IEC 27001 to: — incorporate the process approach as described by ISO/IEC 27000:2018, 4.3, within the ISMS; — be aligned to all the work done within other standards of the ISO/IEC 27000 family from the perspective of the operation of ISMS processes — support u...view more

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    • Technical specification
      43 pages
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      43 pages
      English language

This document gives guidance for the development and maintenance of the documented information necessary to support an effective quality management system, tailored to the specific needs of the organization. This document can also be used to support other management systems, e.g. environmental or occupational health and safety management systems.

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    • Standard
      14 pages
      English language
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    • Standard
      19 pages
      English language
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    • Standard
      14 pages
      English language
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    • Standard
      15 pages
      French language
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    • Standard
      15 pages
      French language
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      14 pages
      English language

This Technical Report describes the methodology grounding for the development of the e-Competence Framework published as EN 16234-1. It supports methodological understanding of the e-CF by all interested parties and seeks to satisfy the needs of stakeholders from a competence frameworks construction or research environment.

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    • Technical report
      45 pages
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    • Technical report
      45 pages
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