03 - SERVICES. COMPANY ORGANIZATION, MANAGEMENT AND QUALITY. ADMINISTRATION. TRANSPORT. SOCIOLOGY
ICS 03 Details
SERVICES. COMPANY ORGANIZATION, MANAGEMENT AND QUALITY. ADMINISTRATION. TRANSPORT. SOCIOLOGY
SOZIOLOGIE. DIENSTLEISTUNGEN. BETRIEBSWIRTSCHAFT UND -LEITUNG. VERWALTUNG. VERKEHR
SOCIOLOGIE. SERVICES. ORGANISATION ET GESTION DE L'ENTREPRISE. ADMINISTRATION. TRANSPORT
STORITVE. ORGANIZACIJA PODJETJA, VODENJE IN KAKOVOST. UPRAVA. TRANSPORT. SOCIOLOGIJA
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This document introduces quality tools which can be used with quality management systems to: a) maintain compliance; b) describe trends and process characteristics; c) focus on areas for improvement. Guidance on their selection and application is provided with the aim of providing a resource to practitioners and promoting the appropriate use of quality tools.
- Standard64 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard58 pagesEnglish languagesale 15% off
- Standard59 pagesFrench languagesale 15% off
This document provides a robust understanding of existing performance measures in facility management (FM) organizations and the needs of both: — the demand organization; — the FM organization across the breadth of public and private sector organizations, profit and not for profit.
- Technical report18 pagesEnglish languagesale 15% off
This document covers EWMA control charts, originally proposed by Roberts (1959)[16], as a statistical process control technique to detect small shifts in the process mean. It makes possible the faster detection of small to moderate shifts in the process mean. In this chart, the process mean is evaluated in terms of exponentially weighted moving average of all previous observations or averages. The EWMA control chart’s application is worthwhile in particular when — production rate is slow, — a minor or moderate shift in the process mean is vital to be detected, — sampling and inspection procedure is complex and time consuming, — testing is expensive, and — it involves safety risks. NOTE EWMA control charts are applicable for both variables and attributes data. The given examples illustrate both types (see 5.5, Annex A, Annex B and Annex C).
- Standard24 pagesEnglish languagesale 15% off
- Standard24 pagesFrench languagesale 15% off
This document provides a broad societal context for facility management (FM) to inspire organizations that wish to:
— establish and improve a sustainable integrated FM system;
— embrace the wide-ranging and positive contribution that FM makes in managing the built environment;
— support the United Nations (UN) Sustainable Development Goals (SDGs).
This document provides a non-exhaustive contextual introduction to relevant concepts, initiatives and terms that are in common use.
It is acknowledged that the practice of FM internationally is dynamic and diverse, hence this document provides generic information based on current experience without setting out any specific requirements, recommendations or permissions. Organizations are encouraged to make their own enquiries as to the extent this document is applicable to their circumstances.
- Technical report44 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidance on the use of remote auditing methods in auditing management systems. It is applicable to all organizations that plan and conduct all kinds of internal or external audits (i.e. first-party, second-party and third-party audits) of management systems. This document supports the general principles of auditing given in ISO 19011:2018 and provides further guidance on specific conditions, possibilities and limitations for implementing remote auditing methods. This document is intended to strengthen confidence in the use of remote auditing methods for auditing management systems among customers, regulators, accreditation bodies, certification bodies, scheme owners, industry, employees, consumers, suppliers and other interested parties. The use of remote auditing methods for auditing management systems is not intended to replace on-site audit methods. Instead, remote auditing methods are intended to serve as a tool to effectively and efficiently conduct the audit. NOTE This document can be used for other types of audits and assessments.
- Technical specification24 pagesEnglish languagesale 15% off
This document gives guidance on the alignment between financial and non-financial asset management functions, to improve internal controls as part of an organization’s management system. This document is applicable to all types of assets and by all types and sizes of organizations.
- Technical specification58 pagesEnglish languagesale 15% off
- Technical specification62 pagesFrench languagesale 15% off
- Draft66 pagesEnglish languagesale 10% offe-Library read for1 day
This document gives guidance on managing data to support an organization in meeting its asset management objectives and by extension its organizational objectives. This document is applicable to any organization, regardless of its type or size. This document does not provide methodologies to derive or appraise value for data assets. This document does not provide methodologies to derive financial values for data assets. This document does not provide direction to organizations on the need (or not) for calculating financial values for asset data.
- Standard20 pagesEnglish languagesale 15% off
- Standard23 pagesFrench languagesale 15% off
- Draft29 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides a broad societal context for facility management (FM) to inspire organizations that wish to:
— establish and improve a sustainable integrated FM system;
— embrace the wide-ranging and positive contribution that FM makes in managing the built environment;
— support the United Nations (UN) Sustainable Development Goals (SDGs).
This document provides a non-exhaustive contextual introduction to relevant concepts, initiatives and terms that are in common use.
It is acknowledged that the practice of FM internationally is dynamic and diverse, hence this document provides generic information based on current experience without setting out any specific requirements, recommendations or permissions. Organizations are encouraged to make their own enquiries as to the extent this document is applicable to their circumstances.
- Technical report44 pagesEnglish languagesale 10% offe-Library read for1 day
This document defines terms and establishes principles and outcomes for asset management. It describes: — the benefits of asset management and an asset management system; — the relationship between asset management, the asset management system and asset portfolio; — asset management improvement and maturity. This document is applicable to all types of assets and all types and sizes of organizations. This document does not provide financial, accounting, human resources nor technical guidance for managing specific asset types. NOTE For the purposes of this document, ISO 55001 and ISO 55002, the term “asset management system” is used to refer to a management system for asset management.
- Standard13 pagesEnglish languagesale 15% off
- Standard13 pagesFrench languagesale 15% off
- Draft24 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements for an asset management system. This document is applicable to all types of assets and all types and sizes of organizations. Consistent with the organization’s asset management policy, the intended results of an asset management system include: — realized value from assets throughout their life for the organization and its stakeholders; — achievement of asset management objectives and fulfilment of applicable requirements; — continual improvement of asset management, the asset management system and the performance of assets. This document does not specify financial, accounting nor technical requirements for managing specific asset types. NOTE For the purposes of ISO 55000, this document and ISO 55002, the term “asset management system” is used to refer to a management system for asset management.
- Standard18 pagesEnglish languagesale 15% off
- Draft31 pagesEnglish languagesale 10% offe-Library read for1 day
This document gives guidance on enhancing the involvement and commitment of personnel within an asset management system to improve the overall efficiency of translation of asset management objectives into results. This involves an evaluation of human and cultural factors that influence: a) the effectiveness of adoption of operational requirements and policies established by the organization’s strategic asset management plan (SAMP) across the organization; b) the degree of involvement that personnel have in the development and execution of asset management plans and strategies; c) the level of knowledge and awareness that personnel have of required activities established by asset management plans and strategies; d) the impact of competence on the ability of personnel to execute these activities; e) the process by which establishing development plans drives continual improvements in asset management system efficiency; f) the recognition of mutual dependencies in teams that contribute to organizational performance. These elements apply to the leadership accountable for the overall functioning of the asset management system, as well as to personnel responsible for the development and execution of plans, strategies and activities. This document is applicable to any organization, regardless of its type or size. Additionally, while asset management is not necessarily conducted within the construct of an asset management system, the principles within the guidance set out in this document can be more broadly applied regardless of the nature of asset management within an organization.
- Standard12 pagesEnglish languagesale 15% off
- Standard13 pagesFrench languagesale 15% off
- Draft20 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidelines for identity-related risk, as an extension of ISO 31000:2018. More specifically, it uses the process outlined in ISO 31000 to guide users in establishing context and assessing risk, including providing risk scenarios for processes and implementations that are exposed to identity-related risk. This document is applicable to the risk assessment of processes and services that rely on or are related to identity. This document does not include aspects of risk related to general issues of delivery, technology or security.
- Standard18 pagesEnglish languagesale 15% off
This document specifies logistics visibility data, data elements, interchange message, and framework of logistics information service providers (LISP) interconnection. This document is applicable to regional and inter-regional logistics data interchange services of transport means and goods management in maritime, road, air, and railway import/export transportation.
- Standard113 pagesEnglish languagesale 15% off
This document specifies the competency required for persons who carry out periodic, exceptional, and enhanced periodic inspections of cranes. It excludes the inspection and checks performed by crane operators and maintenance personnel.
- Standard9 pagesEnglish languagesale 15% off
This document specifies a mechanism for exchanging data and messages in the following cases: a) exchange between a traffic management centre and ITS roadside equipment for traffic management; b) exchange between ITS roadside equipment used for traffic management. This document is not applicable to: — communication between traffic management centres and in-vehicle units; — communication between ITS roadside equipment and in-vehicle units; — in-vehicle communication; — in-cabinet communication; — motion video transmission from a camera or recorded media. This document is suitable for use when both of the following conditions apply: 1) The data to be exchanged can be defined as one or more elements that can be retrieved or stored – SNMP can support a wide variety of devices and has adopted the concept of a management information base (MIB), which identifies the configuration, control and monitoring parameters for ITS roadside equipment. This standardized approach is commonly used for network management applications for devices such as routers, switches, bridges and firewalls. It is also used in many regions to control devices such as dynamic message signs. 2) Guaranteed, deterministic, real-time exchange of data is not critical – SNMP operations typically require less than 100 ms, but the underlying network can cause multi-second delays in delivering messages or even lost messages; thus, SNMP is not intended for applications that require reliable sub-second communications. This document can be used for: — intermittent exchange of any defined data (normal SNMP operations allow messages to be structured by combining any group of elements into a retrieval or storage request); — repeated, frequent exchanges of the same message structure (with potentially different values), even on relatively low-bandwidth links; NOTE 1 The dynamic object feature, defined in ISO/TS 26048-1, can be used to eliminate a considerable amount of overhead that is normally associated with SNMP communications to make it more suitable for low-bandwidth links. — allowing ITS roadside equipment to issue exception reports when special conditions arise. NOTE 2 Exception reporting uses SNMP notifications in combination with the notification management features defined in ISO/TS 26048-1.
- Standard19 pagesEnglish languagesale 15% off
This document specifies the general service framework and components for operating automated driving buses (ADBs) in public transport networks. It includes: a) a description of the ADB service components which consist of ADBs, the monitoring and control (MC) centre, Internet of Things (IoT) infrastructure, the smart bus stations and the passengers. b) a description of the use cases for the ADB service operation.
- Technical report26 pagesEnglish languagesale 15% off
This document provides a broad societal context for facility management (FM) to inspire organizations that wish to: — establish and improve a sustainable integrated FM system; — embrace the wide-ranging and positive contribution that FM makes in managing the built environment; — support the United Nations (UN) Sustainable Development Goals (SDGs). This document provides a non-exhaustive contextual introduction to relevant concepts, initiatives and terms that are in common use. It is acknowledged that the practice of FM internationally is dynamic and diverse, hence this document provides generic information based on current experience without setting out any specific requirements, recommendations or permissions. Organizations are encouraged to make their own enquiries as to the extent this document is applicable to their circumstances.
- Technical report36 pagesEnglish languagesale 15% off
This document provides guidance on identifying and assessing the impacts of climate change on stormwater systems and on developing strategies for adapting to these impacts. The assessment of the impacts is based on the assessment principles described in ISO 24566-1. This document also provides examples of some of the impacts of climate change on stormwater systems and of the responses that have been implemented by municipal water services or by the relevant jurisdiction (e.g. municipality or region served by the service). The examples of responses illustrate adaptation strategies that have been applied. NOTE Combined sewer systems are included in this document in relation to the activities of collection, transport, storage and treatment of stormwater. Non-combined wastewater systems are covered by ISO 24566-4.
- Standard36 pagesEnglish languagesale 15% off
- Standard41 pagesFrench languagesale 15% off
Field devices are a key component in intelligent transport systems (ITS). Field devices include traffic signals, message signs, weather stations, traffic sensors, roadside equipment for connected ITS (C-ITS) environments, etc. Field devices often need to exchange information with central devices (managers). Field devices can be quite complex necessitating the standardization of many data concepts for exchange. As such, the ISO 22741 series is divided into several individual parts. This document identifies basic user needs for the management of virtually any field device and traces these needs to interoperable designs. This includes the ability to identify the device, its capabilities and its status. ISO 22741-1 provides additional details about how the ISO 22741 series relates to the overall ITS architecture.
- Technical specification15 pagesEnglish languagesale 15% off
This document specifies prerequisite requirements for application for the certification of new lifts (elevators), model lifts, lift components and lift functions. NOTE Hereinafter in this document, the term “lift” is used instead of the term “elevator”.
- Technical specification9 pagesEnglish languagesale 15% off
This document specifies requirements for conformity assessment bodies (CABs) performing certification of new lifts (elevators), model lifts, lift components and lift functions. NOTE Hereinafter in this document, the term “lift” is used instead of the term “elevator”.
- Technical specification8 pagesEnglish languagesale 15% off
This document gives guidance on the selection and application of tools that can be used in a quality management system to: a) characterize a process or a variable; b) facilitate problem solving; c) highlight areas for improvement; d) improve effectiveness.
- Standard64 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard58 pagesEnglish languagesale 15% off
- Standard59 pagesFrench languagesale 15% off
This document provides
a) a discussion of alternative experimental designs for the determination of trueness and precision measures including reproducibility, repeatability and selected measures of intermediate precision of a standard measurement method, including a review of the circumstances in which their use is necessary or beneficial, and guidance as to the interpretation and application of the resulting estimates, and
b) worked examples including specific designs and computations.
Each of the alternative designs discussed in this document is intended to address one (or several) of the following issues:
a) a discussion of the implications of the definitions of intermediate precision measures;
b) a guidance on the interpretation and application of the estimates of intermediate precision measures in practical situations;
c) determining reproducibility, repeatability and selected measures of intermediate precision;
d) improved determination of reproducibility and other measures of precision;
e) improving the estimate of the sample mean;
f) determining the range of in-house repeatability standard deviations;
g) determining other precision components such as operator variability;
h) determining the level of reliability of precision estimates;
i) reducing the minimum number of participating laboratories by optimizing the reliability of precision estimates;
j) avoiding distorted estimations of repeatability (split-level designs);
k) avoiding distorted estimations of reproducibility (taking the heterogeneity of the material into consideration).
Often, the performance of the method whose precision is being evaluated in a collaborative study will have previously been assessed in a single-laboratory validation study conducted by the laboratory which developed it. Relevant factors for the determination of intermediary precision will have been identified in this prior single-laboratory study.
- Standard64 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard57 pagesEnglish languagesale 15% off
REN/ESI-0019401v311
- Standard37 pagesEnglish languagesale 15% off
- Standard38 pagesEnglish languagesale 15% off
- Standard38 pagesEnglish languagesale 10% offe-Library read for1 day
This document
— introduces conditions, constraints and resources necessary to evaluate a measurement method or a result;
— defines an organizational scheme for the acquisition of trueness and precision data by study;
— provides the necessary definitions, statistical model and principles for ISO 5725 (all parts).
— is not applicable to proficiency testing or production of the reference item that has their own standards (ISO 13528, respectively and ISO Guide 35).
This document is concerned exclusively with measurement methods which yield results on a continuous scale and give a single value as the test result, although this single value may be the outcome of a calculation from a set of observations.
It defines values which describe, in quantitative terms, the ability of a measurement method to give a true result (trueness) or to replicate a given result (precision). Thus, there is an implication that exactly the identical item is being measured, in exactly the same way, and that the measurement process is under control.
This document may be applied to a very wide range of test items, including gas, liquids, powders and solid objects, manufactured or naturally occurring, provided that due consideration is given to any heterogeneity of the test item.
This document does not include methods of calculation that are described in the other parts.
- Standard25 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard19 pagesEnglish languagesale 15% off
- Standard20 pagesFrench languagesale 15% off
This document specifies requirements for the qualification and certification of personnel who perform operations on NGVs, according to the level of safety required by the role and/or position. NOTE 1 The certification is required for the level 3 and 4 of competence as defined in ISO 23684. NOTE 2 This document specifies requirements for what are, in effect, third-party conformity assessment schemes. These requirements do not directly apply to conformity assessment by second or first parties, but relevant parts of this document can be referred to in such arrangements.
- Standard25 pagesEnglish languagesale 15% off
IEC 60300-1:2024 provides guidance on:
- the meaning and significance of dependability from a business, technical and financial perspective;
- achieving dependability through suitable adaptation of organizational management systems such as those described in ISO 9001 (quality management) and ISO 55001 (asset management);
- the activities that are integrated into management systems and life cycle processes in order to achieve dependable systems, products and services;
- planning and implementing dependability activities throughout the life cycle to achieve and assure required outcomes, taking into account factors such as costs, safety, the environment, customer goodwill, brand and reputation.
This document is applicable to any type of system, both new and existing, to mass produced industrial or consumer products, to components and to services. This document addresses all elements of systems, products and services including hardware, software, data, processes, procedures, facilities, materials, and personnel required for operations and support.
- Standard151 pagesEnglish and French languagesale 15% off
General
The purpose of this document is to provide effective support to any person or entity wishing to improve its effectiveness in its activities in the definition, development and/or the realization of any action or project.
Function Analysis involves and relies upon a way of thinking, based on a continuous process, with a dedicated team that encourages the search for the goal and the need to be fulfilled, before looking for ways to achieve it that applies at any level and in any process.
Function Analysis (FA) firstly, defines the objective in a concise and clearly expressed way, independent of any solution, and secondly, provides support and assistance in the process to effectively achieve the defined need. FA activities supports enhanced teamwork, assists in gaining a consensus agreement and collaboration in the collective pursuit of the chosen goal.
Function Analysis was linked to Value Analysis, Value Engineering and Value Management. Today Function Analysis has become a stand-alone method and is used by many disciplines such, for example, as concurrent or simultaneous engineering, systems engineering and risk management. The practice of Function Analysis shall meet specific requirements to ensure the validity of the expected results and ensure their use in the intended usage context. Function Analysis is a fundamental component in assisting in the optimum performance of organizations, allowing the pursuit of opportunities while identifying and significantly reducing threats throughout the life cycle and beyond.
This document separately establishes the process requirements applicable to deliverables expected from the Function Analysis. Firstly, Functional Need Analysis and secondly the Technical Function Analysis. The Technical Function Analysis (with the product related functions) has to endeavour to fulfil all the user related functions identified from the Functional Need Analysis.
0.2 Function Analysis at the heart of Management
For any management activity it is imperative to differentiate systematically the two distinct areas, in one area, the goal to be achieved (the objective), and in the other area, the way to achieve it (the means and resources, the process or the solution).
Function Analysis, with its two distinct areas, provides an effective and strong methodological support at any level and in any field, when dealing with challenges of whatever complexity. It could be used for example, in strategy planning, business and project management, product and market development, or in any process of problem solving. It provides you with the opportunity to improve the performance of your organization.
It is important to have in mind, for any project or action, that the quality of the result or answer will be at best as good as the question or the quality of the definition of the proposed action.
For example, Function Analysis is fundamental, in many ways a formal requirement of any Value Management approach, Value Analysis or Value Engineering action.
0.3 Contributions for the different users of the standard
The Function Analysis approach can assist the different users in clarifying, understanding and helping to define and resolve problems of any nature in an organization. Function Analysis assists in interrogating and challenging in two areas, firstly by clarifying the goal to be achieved and need to be met (Functional Need Analysis), and secondly, searching, researching and establishing the best solution to the identified need and goal (Technical Function Analysis).
The benefits from effectively applying Functional Need Analysis include:
- the identification or description, in a concise language, without any ambiguity, the need to be satisfied for a given study subject (the aim to be reached);
- the assurance of improved communication between everyone in the team involved in the project, within a common vision, free from unnecessary specialist jargon.
The benefits of the Technical Function [...]
- Standard57 pagesEnglish languagesale 10% offe-Library read for1 day
This document presents Function Analysis (FA) and specifies requirements for Function Analysis and its deliverables. It presents the two distinct areas of application, namely, Functional Need Analysis (FNA) relating to understanding the need, setting goals and Technical Function Analysis (TFA) relating to selecting and developing a solution. It specifies requirements for the basic characteristics of the deliverables within FNA and TFA and expands requirements, guidance and recommendations about FA expressed in the Functional Performance Specification Standard (EN 16271) and in the Value Management Standard (EN 12973).
This document provides an essential reference and support for any person wishing to improve the efficiency, effectiveness and overall performance of their organization. It aims to support sustainable development in an organization. FA offers an opportunity to enhance skills of people involved.
In order to present the conditions for implementation and development of FA deliverables, this document:
• introduces the interests and fields of application and presents a variety of situations in which FA is used in support of projects of all types and sizes;
• specifies essential conditions for successful FA, including roles and responsibilities of the people involved, monitoring the performance of the FA team, processes for validation and verification and supply of valid and verified deliverables; and
• specifies requirements for FA and the basic characteristics of FA deliverables whilst outlining methods, and tools for the realization of the deliverables.
FA is progressed using the following:
• FNA: support for the process of identifying and understanding the need, defining objectives, and setting the goal to be achieved;
• TFA: support for design or research processes and evaluation of solutions; and
• Iteratively focusing on the FNA and TFA by revisiting the identified need, balancing capabilities of available technologies, resources and constraints, achieving the most desirable outcome.
In the area of FNA, this document sets out FNA requirements for the deliverables to establish the Functional Need Expression (FNE). The FNE can serve as a basis for establishing an understanding of the expressed need, the complete list of User Related Functions (URFs), constraints and interfaces. These deliverables serve as a basis for identifying, organizing, characterizing and prioritizing functions and function interfaces. These deliverables can also support preliminary risk and reliability studies, economic studies, impact assessments and development of Functional Performance Specifications (FPSs).
In the area of TFA, this document sets out requirements for TFA deliverables which aim to satisfy the need, expressed in the FNE. The TFA deliverables are focused on analysing existing and potential solutions, identifying a complete list of the Product Related Functions (PRFs) to meet the FNE; evaluating concepts and making a choice for a solution then optimizing the Product Function Architecture (PFA) to identify the “best” solution.
- Standard57 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements for defining a strategic approach and means for improving harbour cleanliness and for the protection of the environment and biodiversity. This document applies to: — yacht harbours, maritime or inland (lake, river, canal, etc.); — mixed purpose harbours (recreational and fishing/trade); — dry stacks. This document is applicable regardless of the public authorities and type of management in charge of the yacht harbour. The relevant coverage zone defined is the yacht harbour area.
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This document specifies requirements for defining structure and content for library objects to support
project inception, brief, design, tendering, construction, operations, use and demolition, supporting the
development of information throughout the process, in connection with building information modelling
(BIM) and the organization of the objects into libraries.
This document does the following:
— Establishes requirements for defining template objects, generic objects and product objects in datadriven
library and design processes.
— Establishes requirements for graphical symbols and other graphic conventions for use on drawings for the
built environment, giving principles and definitions for the symbolic and simplified visual presentation
of objects. It also describes a rationale of symbolism which establishes rules for the design of graphical
symbols and other graphic conventions and gives recommendations for the application of those rules
and the ways in which symbolism should be used.
— Defines the purposes of characterizing the shape and measurement of library objects.
— Defines the purposes of specifying and assessing properties for library objects. It defines the information
appropriate for specific uses, including specification of the desired outcome (typically by designers and
engineers) and the selection of identified products (typically by contractors and subcontractors). It also
gives recommendations for the application of assemblies in integrated BIM working.
— Refers to the Industry Foundation Classes (IFC) schema as a common object model.
This document is applicable to all professionals and service providers who produce and use library
objects with generic and product-specific information. This group includes, but is not limited to, product
manufacturers and suppliers, library authors, designers and engineers, contractors, owners, maintainers
and commissioners.
- Standard47 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides the solution for auditors to obtain the regulated financial report data and the payroll data. This document is applicable for government audits, as well as external independent audits and internal audits.
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This document provides guidance to anatomic pathology (AP) laboratories on implementing a management system to meet requirements for quality and competence of ISO 15189. NOTE International, national, or regional regulations or requirements can also apply to specific topics covered in this document.
- Technical specification31 pagesEnglish languagesale 15% off
This document specifies requirements and gives guidance to organizations for measuring and assessing a defined economic system to determine their circularity performance at a specific time. Measurement and assessment are performed by the collection and calculation of data with the help of mandatory and optional circularity indicators. This document provides a framework to guide users within organizations of all types and sizes through the measurement and assessment process, including system boundary setting and choice of indicators, as well as processing and interpreting data in a consistent and reproducible manner to generate meaningful and verifiable results. The framework is applicable to multiple levels of an economic system, ranging from regional, interorganizational and organizational to the product level. To measure and assess social, environmental and economic impacts that are caused by the actions of the organization to achieve circular goals and objectives, the document provides a list of complementary methods that can be used in addition to this document.
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- Standard85 pagesFrench languagesale 15% off
This document reviews the characteristics and structures of some existing value networks as examples in accelerating a circular economy transition process. ISO 59010 gives guidance on a critical aspect in transitioning an organization’s business model and processes from linear to circular and transforming an organization’s business ecosystem into a value network. This document complements ISO 59010 by providing further information on value networks.
- Technical report40 pagesEnglish languagesale 15% off
This document defines key terms, establishes a vision and principles for a circular economy, and gives guidance, including possible actions, for an organization to implement. It is applicable to organizations seeking to understand and commit or contribute to a circular economy while contributing to sustainable development. These organizations can be either private or public, acting individually or collectively, regardless of type or size, and located in any jurisdiction, or position within a specific value chain or value network.
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This document gives guidance for an organization seeking to transition its value creation models and value networks from linear to circular. This document is applicable to any organization regardless of size, sector or region.
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This document gives guidance on how to promote and implement gender equality and women’s empowerment. It offers guidelines for organizations to develop the capabilities to achieve a culture of gender equality and women’s empowerment. The guidelines include the framework, resources, policies, tools and good practices enabling contextualization, promotion and implementation of gender equality.
This document focuses on the inequality resulting from the gender specific roles assigned to women, girls, men and boys and is applicable to all types of organisations - public or private, regardless of their size, location and field of activity. This document does not address the specific aspects of relations with labour unions or work councils, countries specific compliance and legal requirements on gender diversity.
Note: Please refer to 3.5 (now) definition of gender and 3.21 (now) definition of diversity
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This document specifies requirements for a quality management system when an organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of this document are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
NOTE 1 In this document, the terms “product” or “service” only apply to products and services intended for, or required by, a customer.
NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.
This document specifies the requirements for a railway quality management system (RQMS)
— applicable throughout the whole supply chain of the railway sector related to industrial products and services,
— providing continual improvement, emphasizing defect prevention and defect reduction in the supply chain, and
— enhancing and sustaining product quality, including its safety aspects.
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This document specifies minimum requirements for the training of scientific diving project leaders.
This document specifies evaluation criteria for scientific diving project leaders.
This document specifies the requirements under which training is provided, in addition to the general
requirements for recreational diving service provision in accordance with ISO 24803.
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This document specifies requirements for rebreather instructor training programmes which provide the competencies required to be able to train rebreather divers.
This document specifies evaluation criteria for these competencies and specifies the requirements for four levels of rebreather instructor.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.
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This document gives guidance on how to promote and implement gender equality and women’s empowerment. It provides guidelines for organizations to develop the capabilities to achieve a culture of gender equality and women’s empowerment. The guidelines include the framework, resources, policies, tools and good practices for contextualizing, promoting and implementing gender equality. This document focuses on the inequality resulting from the gender specific roles assigned to women, girls, men and boys and is applicable to all types of organizations (public or private), regardless of their size, location or field of activity. This document does not address the specific aspects of relations with labour unions or work councils, nor the country-specific regulations and compliance relating to gender diversity.
- Standard57 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard51 pagesEnglish languagesale 15% off
- Standard58 pagesFrench languagesale 15% off
This document provides guidance on the relationship between ISO/IEC 20000–1:2018 and two commonly used frameworks, Agile and DevOps. It can be used by any organization or person wishing to understand how Agile and DevOps can be used with ISO/IEC 20000–1, including: a) an organization that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of Agile or DevOps to establish or improve the SMS and the services; b) an organization that already uses Agile or DevOps and is seeking guidance on how Agile or DevOps can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1; c) an assessor or auditor who wishes to understand the use of Agile or DevOps as a support for achieving the requirements specified in ISO/IEC 20000–1. Both approaches can be used independently or together. Depending on the context, an organization can deploy Agile frameworks only, DevOps frameworks only, use both Agile and DevOps frameworks in isolation, or use an integrated workflow with combined Agile and DevOps approaches. In any of these situations, this document can be used as guidance for the integration of Agile and DevOps practices in an SMS. The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC 20000-1, noting that an organization can only claim conformity by fulfilling all requirements specified in ISO/IEC 20000-1.
- Technical specification34 pagesEnglish languagesale 15% off
IEC TR 62500:2024 which is a Technical Report, considers the targets assigned to highly severe stress tests for operating margins research and robustness improvement of avionics equipment, their basic principles, their scope of application and their implementation process. It is primarily intended for avionics programme managers, electronic equipment project managers, designers, test managers, and dependability team.
This document provides guidance which can apply to all avionics programmes and is of primary interest to the original equipment manufacturers (OEMs) in charge of designing, developing and producing equipment built for these programmes, for obtaining early equipment maturity.
This document can be used in conjunction with IEC 62429, IEC 62506, or both, with regard to dependability aspects related to equipment consisting of hardware with embedded software.
- Technical report37 pagesEnglish languagesale 15% off
This document specifies minimum requirements for the training of advanced scientific divers to undertake
advanced scientific diving.
This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general
requirements for recreational diving service provision in accordance with ISO 24803.
- Standard18 pagesEnglish languagesale 10% offe-Library read for1 day
This document establishes requirements and recommendations for tourist organizations to prevent the spread of coronavirus SARS-CoV-2 in order to protect their employees’ health from COVID-19 and to provide safer tourist services and products to tourists and residents.
NOTEÂ Â This document does not address after-work practices of employees.
This document applies to the whole tourism value chain, including the following 20 subsectors:
accommodation
adventure tourism and ecotourism
beaches
catering services
golf services
medical and wellness spas
MICE tourism
museums and heritage sites
natural protected areas (NPAs)
night leisure
scuba diving
ski areas
theme and leisure parks
NOTEÂ Â This includes water parks, animal parks (zoos, aquariums, wildlife refuges) and family entertainment centres.
tourist transport
tourist guides
tourist visits
tourist information offices
travel agencies
unique public spaces
yacht harbours and nautical activities
Each tourist organization is expected to conform only to those measures that apply to the services that it offers, including the core requirements established in Clause 4, the relevant applicable subclause in Clause 5 and the relevant applicable ancillary services and facilities in Clause 6.
NOTEÂ Â The term tourist organization applies for all 20 subsectors.
- Technical specification54 pagesEnglish languagesale 10% offe-Library read for1 day
- Technical specification47 pagesEnglish languagesale 15% off
- Technical specification47 pagesEnglish languagesale 15% off
This document provides guidance for the daily activities to practice social distancing and source control as pre-emptive actions to prevent infectious disease.
- Standard11 pagesEnglish languagesale 15% off
This document provides an overview of the available facility management (FM) technologies. This document is applicable to facility managers, their teams and their stakeholders. It aligns specifically with ISO/TR 41013, the ISO 19650 series and the ISO 41000 family of standards as part of an integrated framework to achieve FM best practice.
This document outlines various long-term benefits and enhanced value that can be derived progressively by the operators, occupants and owners of facilities, worldwide, via the effective application of technology. This document includes, defines and categorises systems, equipment, methodologies and software applications that are available.
This framework defines how facility managers can understand and integrate digital practice and technologies in the built environment.
- Technical report45 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies minimum requirements for the training of scientific divers to undertake
scientific diving.
This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general
requirements for recreational diving service provision according to ISO 24803.
- Standard17 pagesEnglish languagesale 10% offe-Library read for1 day
Meaningful measurements that lead to timely learning, corrective actions and improvements are key to support the management of innovation activities in an organization to ensure its survival and beneficial evolution (i.e. enhanced competitiveness for businesses and/or enhanced effectiveness and relevance for public-oriented organizations).
This proposed Tools and Methods standard is complementary to the ISO56002 Innovation Management System standard. It will provide guidance for the definition, implementation, evaluation and further improvement of the measurements necessary to manage effectively innovation operations in an organization.
Specifically, this standard will guide:
- The planning for the alignment of innovation measurements to the organization’s strategy, operational objectives and innovation management system;
- The selection of indicators to measure the progress of innovation activities and performance of the innovation portfolio.
- The design of ways to measure each indicator (via quantitative or qualitative metrics) in a clear and actionable way;
- The choice of frequency and expected performance targets for innovation measurements;
- The provision of necessary support to undertake innovation measurements efficiently and manage their evolution: funding, people, infrastructure, legal aspects, documentation and communications;
- The evaluation of measurement results, taking corrective action, learning and communicating;
- The review and update of the organization’s innovation measurements in terms of effectiveness in achieving intended innovation results and minimizing risks.
The guidelines to innovation measurements provided by this standard will be useful for all types of organizations (irrespective of sector and size) and all types of innovations (independent of time horizons).
This standard provides guidance at a general level. While it gives some examples of measurements in use, it does not prescribe any specific tools, methods for innovation measurements or metrics.
- Standard85 pagesEnglish languagesale 10% offe-Library read for1 day