ISO/IEC/IEEE 23026:2023
(Main)Systems and software engineering — Engineering and management of websites for systems, software and services information
Systems and software engineering — Engineering and management of websites for systems, software and services information
This document defines system engineering and management requirements for the life cycle of websites, including strategy, design, engineering, testing and validation, and management and sustainment for intranet and extranet environments. This document applies to those using web technology to present information and communications technology (ICT) information, such as information for users of systems and services, plans and reports for systems and software engineering projects, and documentation of policies, plans, and procedures for IT service management. This document provides requirements for website owners and website providers, managers responsible for establishing guidelines for website development and operations, website engineers, designers, developers, and operations and maintenance staff, who can be external or internal to the website owner's organization. It applies to websites for public access and for limited access, such as for users, customers, and subscribers seeking information on IT systems, products and services. The requirements and recommendations in this document address the following aspects of usability of informational websites and ease of maintenance of managed website operations: a) locating relevant and timely information; b) applying information security management; c) facilitating accessibility and ease of use; d) providing for consistent and efficient development and maintenance practices. This document is not particularly applicable to websites used primarily for marketing or sales, to deliver instructional material (tutorials), or to provide graphical user interfaces (GUI) for business or consumer transactional application processing. However, this document can provide useful insights for managing such sites. This document does not address vendor and product considerations for website engineering and management. This document does not include specifications for application development tools, programming and scripting languages used for websites, metadata tags, or protocols for network communications. It does not address tools or systems used for management or storage of information content (data, documents) that can be presented on websites. This document does not address the design and architecture of software and systems supporting the Internet.
Ingénierie des systèmes et du logiciel — Ingénierie et gestion de sites web pour les systèmes, logiciels et services d'information
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INTERNATIONAL ISO/
STANDARD IEC/IEEE
23026
First edition
2023-07
Systems and software engineering —
Engineering and management of
websites for systems, software and
services information
Ingénierie des systèmes et du logiciel — Ingénierie et gestion de sites
web pour les systèmes, logiciels et services d'information
Reference number
ISO/IEC/IEEE 23026:2023(E)
© ISO/IEC 2023
© IEEE 2023
---------------------- Page: 1 ----------------------
ISO/IEC/IEEE 23026:2023(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2023
© IEEE 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO or IEEE at the
respective address below or ISO’s member body in the country of the requester.
ISO copyright office Institute of Electrical and Electronics Engineers, Inc
CP 401 • Ch. de Blandonnet 8 3 Park Avenue, New York
CH-1214 Vernier, Geneva NY 10016-5997, USA
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org Email: stds.ipr@ieee.org
Website: www.iso.org Website: www.ieee.org
Published in Switzerland
ii
© ISO/IEC 2023 – All rights reserved
© IEEE 2023 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/IEC/IEEE 23026:2023(E)
Contents Page
Foreword . vi
Introduction .viii
1 Scope . 1
2 Normative references . 1
3 Terms, definitions and abbreviated terms . 1
3.1 Terms and definitions . 1
3.2 Abbreviated terms . 5
4 Planning websites .6
4.1 Defining the purpose, users, and context of the website . 6
4.2 Establishing the informational website design and sustainment strategies . 7
4.2.1 General . 7
4.2.2 Website plan . 8
4.2.3 Website maintenance planning . 8
4.2.4 Website maintenance procedures . 9
4.3 Establishing the privacy and security strategy . 9
5 Designing and engineering websites .11
5.1 Design goals and website requirements . 11
5.2 Design principles .12
5.3 Choice of devices and media .12
5.4 Engineering for website security . 13
5.4.1 General .13
5.4.2 Website operational security procedures . 14
5.4.3 Website security reviews and audits . 15
5.5 Engineering for performance, scalability, and sustainability . 15
5.5.1 General .15
5.5.2 Selecting technical formats and standards to use for the website . . 16
5.5.3 Bandwidth efficiencies . 18
5.5.4 Document type declaration . 18
5.5.5 Description metatag . 19
5.5.6 XML considerations . 19
5.5.7 Image formats, image compression and video . 19
5.5.8 Server technology independence . 19
5.5.9 Designing for performance and scale . 20
6 Testing and evaluating websites . .21
6.1 Test planning . 21
6.2 Testing for usability . 21
6.2.1 General . 21
6.2.2 Validation of markup language and accessibility conformance .22
6.2.3 Operational validation . 22
6.2.4 Active links . 23
6.2.5 Dead links . 23
6.3 Testing for performance and resilience . 23
6.4 Testing for security . 24
7 Managing the website .24
7.1 Website roles and responsibilities . 24
7.2 Control of information content . 25
7.3 Managing security . 25
8 Sustaining the website .26
8.1 General . 26
8.2 Continuous delivery, content validation, and versioning. 26
8.3 Handling disconnects . 27
iii
© ISO/IEC 2023 – All rights reserved
© IEEE 2023 – All rights reserved
---------------------- Page: 3 ----------------------
ISO/IEC/IEEE 23026:2023(E)
8.3.1 General . 27
8.3.2 Site or page relocation . 27
8.3.3 Redirection . 27
8.4 Security monitoring and measurement .28
8.5 Backups and archiving .28
8.5.1 Backups .28
8.5.2 Archiving . 29
9 Website features.30
9.1 Web page components .30
9.1.1 General .30
9.1.2 Website home page . . 31
9.1.3 Identifying the website and its owner . 31
9.1.4 Page title, header, and headings . 32
9.2 Site navigation . 32
9.2.1 General . 32
9.2.2 Links . 33
9.2.3 Offsite warning .34
9.2.4 Usage tracking and cookies .34
9.2.5 Frames . 35
9.3 Search and indexing . 35
9.3.1 General . 35
9.3.2 Search filtering . 36
9.3.3 Keywords .36
9.3.4 Metadata for indexing . 36
9.3.5 Flushing search engines .36
9.4 Presentation of information . 37
9.4.1 Presentation of text . 37
9.4.2 Graphic images . 37
9.4.3 Animations, 3D, sound, video .38
9.4.4 Use of colour in websites .38
9.4.5 Time-sensitive content .39
9.4.6 Printing from websites . 41
9.5 Accessibility . 41
9.6 Website security . 43
9.6.1 Overall security considerations . 43
9.6.2 Website security monitoring and measurement . 43
9.6.3 Web page security designations .44
9.6.4 Security of the website code . 45
9.6.5 Website access and authentication .46
9.7 Data management .48
9.7.1 General .48
9.7.2 Website information integrity .48
9.7.3 Data encryption.49
9.7.4 Data privacy . .49
9.7.5 Intellectual property rights. 51
9.8 User interaction . 51
9.8.1 Providing user support . 51
9.8.2 Collaboration and user generated content . 52
9.9 Translation and localization . 52
9.9.1 General . 52
9.9.2 Browser language selection . 52
9.9.3 Icon use . 53
9.9.4 Holidays and time zones . 53
9.9.5 Place of origin .54
9.9.6 Hemisphericals .54
9.9.7 Metric and monetary units .54
9.9.8 Regulations . .54
9.9.9 Contact information .54
iv
© ISO/IEC 2023 – All rights reserved
© IEEE 2023 – All rights reserved
---------------------- Page: 4 ----------------------
ISO/IEC/IEEE 23026:2023(E)
Bibliography .55
IEEE notices and abstract .58
v
© ISO/IEC 2023 – All rights reserved
© IEEE 2023 – All rights reserved
---------------------- Page: 5 ----------------------
ISO/IEC/IEEE 23026:2023(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are
members of ISO or IEC participate in the development of International Standards through technical
committees established by the respective organization to deal with particular fields of technical
activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international
organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the
work.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed
for the different types of ISO/IEC documents should be noted. This document was drafted in
accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives or
www.iec.ch/members_experts/refdocs).
IEEE Standards documents are developed within the IEEE Societies and the Standards Coordinating
Committees of the IEEE Standards Association (IEEE-SA) Standards Board. The IEEE develops its
standards through a consensus development process, approved by the American National Standards
Institute, which brings together volunteers representing varied viewpoints and interests to achieve the
final product. Volunteers are not necessarily members of the Institute and serve without compensation.
While the IEEE administers the process and establishes rules to promote fairness in the consensus
development process, the IEEE does not independently evaluate, test, or verify the accuracy of any of
the information contained in its standards.
ISO and IEC draw attention to the possibility that the implementation of this document may involve the
use of (a) patent(s). ISO and IEC take no position concerning the evidence, validity or applicability of
any claimed patent rights in respect thereof. As of the date of publication of this document, ISO and IEC
had not received notice of (a) patent(s) which may be required to implement this document. However,
implementers are cautioned that this may not represent the latest information, which may be obtained
from the patent database available at www.iso.org/patents and https://patents.iec.ch. ISO and IEC shall
not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to
the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see
www.iso.org/iso/foreword.html. In the IEC, see www.iec.ch/understanding-standards.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 7, Software and systems engineering, in cooperation with the Systems and Software
Engineering Standards Committee of the IEEE Computer Society, under the Partner Standards
Development Organization cooperation agreement between ISO and IEEE.
This second edition cancels and replaces the first edition (ISO/IEC/IEEE 23026:2015), which has been
technically revised.
The main changes are as follows:
— updates relating to enhanced technical capabilities for website design and sustainment;
— attention to threats to data privacy and website integrity;
— reorganization to present both the life cycle processes of website information for informational
websites and the requirements for website features.
vi
© ISO/IEC 2023 – All rights reserved
© IEEE 2023 – All rights reserved
---------------------- Page: 6 ----------------------
ISO/IEC/IEEE 23026:2023(E)
Any feedback or questions on this document should be directed to the user’s national standards
body. A complete listing of these bodies can be found at www.iso.org/members.html and
www.iec.ch/national-committees.
vii
© ISO/IEC 2023 – All rights reserved
© IEEE 2023 – All rights reserved
---------------------- Page: 7 ----------------------
ISO/IEC/IEEE 23026:2023(E)
Introduction
Continuing improvements in Internet capabilities for technical communication, and the accelerating
development of new technical protocols, products and services for website development and hosting,
have both simplified and complicated the engineering and management of websites. This document is
intended to account for new capabilities, approaches, and interests in using websites to communicate
technical information. To a large extent, use of digital communications, particularly those accessible
through the Internet or intranets, has supplanted printed publications for conveying technical
information. This trend applies to information for users, systems and services documentation, and
operational plans, policies, and procedures.
Other factors have also affected the design and operation of websites. The increasing sophistication
of information security threats to technical enterprises and their information, as well as concerns for
the privacy of Internet users, have markedly complicated the process of delivering information and
communication technology (ICT) information over the Web. This document therefore has increased
emphasis on information security and privacy concerns.
The diversity of websites for commercial marketing and social networking purposes reflects different
interests and media choices from those websites that deliver ICT reference information. This document
applies primarily to websites whose purpose is to deliver information about ICT systems, software,
and services. It includes increased emphasis on the human factors concerns for making information
easily retrievable and usable for the intended audience. It recommends practices for websites based
on World Wide Web Consortium (W3C) and related industry guidelines. It continues to address the
entire life cycle of website strategy, design, engineering, testing and validation, and management and
sustainment, which are the responsibility of the website owner and website provider.
viii
© ISO/IEC 2023 – All rights reserved
© IEEE 2023 – All rights reserved
---------------------- Page: 8 ----------------------
INTERNATIONAL STANDARD ISO/IEC/IEEE 23026:2023(E)
Systems and software engineering — Engineering and
management of websites for systems, software and
services information
1 Scope
This document defines system engineering and management requirements for the life cycle of websites,
including strategy, design, engineering, testing and validation, and management and sustainment for
intranet and extranet environments. This document applies to those using web technology to present
information and communications technology (ICT) information, such as information for users of systems
and services, plans and reports for systems and software engineering projects, and documentation of
policies, plans, and procedures for IT service management. This document provides requirements for
website owners and website providers, managers responsible for establishing guidelines for website
development and operations, website engineers, designers, developers, and operations and maintenance
staff, who can be external or internal to the website owner's organization. It applies to websites for
public access and for limited access, such as for users, customers, and subscribers seeking information
on IT systems, products and services.
The requirements and recommendations in this docume
...
DRAFT INTERNATIONAL STANDARD
ISO/IEC/IEEE DIS 23026
ISO/IEC JTC 1/SC 7 Secretariat: BIS
Voting begins on: Voting terminates on:
2022-09-01 2022-11-24
Systems and software engineering — Engineering and
management of websites for systems, software, and
services information
Ingénierie des systèmes et du logiciel — Ingénierie et gestion de sites web pour les systèmes, logiciels et
services d'information
ICS: 35.080
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENT AND APPROVAL. IT IS
THEREFORE SUBJECT TO CHANGE AND MAY
This document is circulated as received from the committee secretariat.
NOT BE REFERRED TO AS AN INTERNATIONAL
STANDARD UNTIL PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN
Reference number
NATIONAL REGULATIONS.
ISO/IEC/IEEE DIS 23026:2022(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
© ISO/IEC 2022
RIGHTS OF WHICH THEY ARE AWARE AND TO
PROVIDE SUPPORTING DOCUMENTATION. © IEEE 2022
---------------------- Page: 1 ----------------------
ISO/IEC/IEEE DIS 23026:2022(E)
DRAFT INTERNATIONAL STANDARD
ISO/IEC/IEEE DIS 23026
ISO/IEC JTC 1/SC 7 Secretariat: BIS
Voting begins on: Voting terminates on:
Systems and software engineering — Engineering and
management of websites for systems, software, and
services information
Ingénierie des systèmes et du logiciel — Ingénierie et gestion de sites web pour les systèmes, logiciels et
services d'information
ICS: 35.080
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2022
© IEEE 2022 THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENT AND APPROVAL. IT IS
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
THEREFORE SUBJECT TO CHANGE AND MAY
This document is circulated as received from the committee secretariat.
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
NOT BE REFERRED TO AS AN INTERNATIONAL
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO or IEEE at the STANDARD UNTIL PUBLISHED AS SUCH.
respective address below or ISO’s member body in the country of the requester.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
ISO copyright office Institute of Electrical and Electronics Engineers, Inc
TECHNOLOGICAL, COMMERCIAL AND
CP 401 • Ch. de Blandonnet 8 3 Park Avenue, New York
USER PURPOSES, DRAFT INTERNATIONAL
CH-1214 Vernier, Geneva NY 10016-5997, USA
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
Phone: +41 22 749 01 11
POTENTIAL TO BECOME STANDARDS TO
Fax: +41 22 749 09 47
WHICH REFERENCE MAY BE MADE IN
Reference number
Email: copyright@iso.org Email: stds.ipr@ieee.org
NATIONAL REGULATIONS.
Website: www.iso.org Website: www.ieee.org ISO/IEC/IEEE DIS 23026:2022(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
Published in Switzerland
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
© ISO/IEC 2022
RIGHTS OF WHICH THEY ARE AWARE AND TO
ii
© ISO/IEC 2022 – All rights reserved
PROVIDE SUPPORTING DOCUMENTATION. © IEEE 2022
© IEEE 2022 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/IEC/IEEE DIS 23026:2022(E)
Contents Page
Foreword . vi
Introduction .vii
1 Scope . 1
1.1 General . 1
1.2 Word usage . 1
2 Normative references . 2
3 Terms and definitions . 2
3.1 Defined terms . 2
3.2 Abbreviated terms . 5
4 Planning websites .7
4.1 Defining the purpose, users, and context of the website . 7
4.2 Establishing the informational website design and sustainment strategies . 7
4.2.1 General . 7
4.2.2 Website plan . 8
4.2.3 Website maintenance planning . 9
4.2.4 Website maintenance procedures . 9
4.3 Establishing the privacy and security strategy . 9
5 Designing and engineering websites .11
5.1 Design goals and website requirements . 11
5.2 Design principles .12
5.3 Choice of devices and media .13
5.4 Engineering for website security . 13
5.4.1 Website operational security procedures . 14
5.4.2 Website security reviews and audits . 15
5.5 Engineering for performance, scalability, and sustainability . 16
5.5.1 General . 16
5.5.2 Selecting technical formats and standards to use for the website . . 16
5.5.3 Bandwidth efficiencies . 18
5.5.4 Document type declaration . 19
5.5.5 Description meta-tag . 19
5.5.6 XML considerations . 19
5.5.7 Image formats, image compression and video . 19
5.5.8 Server technology independence . 20
5.5.9 Designing for performance and scale . 20
6 Testing and evaluating websites . .21
6.1 Test planning . 21
6.2 Testing for usability . 22
6.2.1 Validation of markup language and accessibility conformance .22
6.2.2 Operational validation .22
6.2.3 Active links .23
6.2.4 Dead links . 23
6.3 Testing for performance and resilience . 24
6.4 Testing for security . 24
7 Managing the website .24
7.1 Website roles and responsibilities . 24
7.2 Control of information content . 25
7.3 Managing security .26
8 Sustaining the website .26
8.1 General . 26
8.2 Continuous delivery, content validation, and versioning. 26
8.3 Handling disconnects . 27
iii
© ISO/IEC 2022 – All rights reserved
© IEEE 2022 – All rights reserved
---------------------- Page: 3 ----------------------
ISO/IEC/IEEE DIS 23026:2022(E)
8.3.1 General . 27
8.3.2 Site or page relocation . 27
8.3.3 Redirection .28
8.4 Security monitoring and measurement .28
8.5 Backups and archiving .29
8.5.1 Backups . 29
8.5.2 Archiving . 30
9 Website features.30
9.1 Web page components .30
9.1.1 General .30
9.1.2 Website home page . . 31
9.1.3 Identifying the website and its owner . 32
9.1.4 Page title, header, and headings . 32
9.2 Site navigation . 33
9.2.1 General . 33
9.2.2 Links .34
9.2.3 Offsite warning . 35
9.2.4 Usage tracking and cookies . 35
9.2.5 Frames . 35
9.3 Search and indexing . 36
9.3.1 General .36
9.3.2 Search filtering . 36
9.3.3 Keywords . 37
9.3.4 Metadata for indexing . 37
9.3.5 Flushing search engines . 37
9.4 Presentation of information . 37
9.4.1 Presentation of text . 37
9.4.2 Graphic images .38
9.4.3 Animations, 3D, sound, video .39
9.4.4 Use of colour in websites . 39
9.4.5 Time-sensitive content .39
9.4.6 Printing from websites . 41
9.5 Accessibility . 42
9.6 Website security .44
9.6.1 Overall security considerations .44
9.6.2 Website security monitoring and measurement .44
9.6.3 Web page security designations . 45
9.6.4 Security of the website code .46
9.6.5 Website access and authentication . 47
9.7 Data management .49
9.7.1 General .49
9.7.2 Website information integrity .50
9.7.3 Data encryption. 50
9.7.4 Data privacy . .50
9.7.5 Intellectual property rights. 52
9.8 User interaction . 52
9.8.1 Providing user support . 52
9.8.2 Collaboration and user generated content .53
9.9 Translation and localization .53
9.9.1 General .53
9.9.2 Browser language selection . 53
9.9.3 Icon use .54
9.9.4 Holidays and time zones .54
9.9.5 Place of origin .54
9.9.6 Hemisphericals . 55
9.9.7 Metric and monetary units . 55
9.9.8 Regulations . .55
9.9.9 Contact Information .55
iv
© ISO/IEC 2022 – All rights reserved
© IEEE 2022 – All rights reserved
---------------------- Page: 4 ----------------------
ISO/IEC/IEEE DIS 23026:2022(E)
Bibliography .56
v
© ISO/IEC 2022 – All rights reserved
© IEEE 2022 – All rights reserved
---------------------- Page: 5 ----------------------
ISO/IEC/IEEE DIS 23026:2022(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for
the different types of ISO documents should be noted. This document was drafted in accordance with
the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives). IEEE Standards
documents are developed within the IEEE Societies and the Standards Committees of the IEEE
Standards Association (IEEE-SA) Standards Board.
IEEE Standards documents are developed within the IEEE Societies and the IEEE Standards Association
(IEEE-SA) Standards Board. The IEEE develops its standards through a consensus development process,
approved by the American National Standards Institute, which brings together volunteers representing
varied viewpoints and interests to achieve the final product. Volunteers are not necessarily members of
the Institute and serve without compensation. While the IEEE administers the process and establishes
rules to promote fairness in the consensus development process, the IEEE does not independently
evaluate, test, or verify the accuracy of any of the information contained in its standards.
Attention is drawn to the possibility that some of the elements of this document may be the subject
of patent rights. ISO, IEC, and IEEE shall not be held responsible for identifying any or all such patent
rights. Details of any patent rights identified during the development of the document will be in the
Introduction and/or on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/
iso/foreword.html.
This document was prepared by Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee Software and systems engineering, in cooperation with the Systems and Software
Engineering Standards Committee of the IEEE Computer Society, under the Partner Standards
Development Organization cooperation agreement between ISO and IEEE.
This second edition of ISO/IEC/IEEE 23026 cancels and replaces ISO/IEC 23026:2015, which has been
technically revised. ISO/IEC/IEEE 23026 originated in the adoption of IEEE Std 2001-2002 (TM) IEEE
Recommended Practice for the Internet — Website Engineering, Website Management, and Website
Life Cycle. The IEEE contributed IEEE Std 2001-2002 as a source for ISO/IEC/IEEE 23026.
The main changes compared to the previous edition are as follows:
— Updates relating to enhanced technical capabilities for website design and sustainment
— Attention to threats to data privacy and website integrity
— Reorganization to present both the life cycle processes of website information for informational
websites, and the requirements for website features.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
vi
© ISO/IEC 2022 – All rights reserved
© IEEE 2022 – All rights reserved
---------------------- Page: 6 ----------------------
ISO/IEC/IEEE DIS 23026:2022(E)
Introduction
Continuing improvements in Internet capabilities for technical communication, and the accelerating
development of new technical protocols, products, and services for website development and hosting,
have both simplified and complicated the engineering and management of websites. This document is
intended to account for new capabilities, approaches, and interests in using websites to communicate
technical information. To a large extent, use of digital communications, particularly those accessible
through the Internet or intranets, has supplanted printed publications for conveying technical
information. This trend applies to information for users, systems and services documentation, and
operational plans, policies, and procedures.
Other factors have also affected the design and operation of websites. The increasing sophistication of
information security threats to technical enterprises and their information, as well as concerns for the
privacy of Internet users, have markedly complicated the process of delivering ICT information over the
Web. This revision of ISO/IEC/IEEE 23026 therefore has increased emphasis on information security
and privacy concerns.
The diversity of websites for commercial marketing and social networking purposes reflects different
interests and media choices from those websites that deliver ICT reference information. This revision of
ISO/IEC 23026 applies primarily to websites whose purpose is to deliver information about information
and communications technology (ICT) systems, software, and services. It includes increased emphasis
on the human factors concerns for making information easily retrievable
...
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