03.100.70 - Management systems
ICS 03.100.70 Details
Management systems
Systemes de management
Sistemi vodenja
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This document introduces quality tools which can be used with quality management systems to: a) maintain compliance; b) describe trends and process characteristics; c) focus on areas for improvement. Guidance on their selection and application is provided with the aim of providing a resource to practitioners and promoting the appropriate use of quality tools.
- Standard64 pagesEnglish languagesale 10% offe-Library read for1 day
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This document specifies requirements for an asset management system. This document is applicable to all types of assets and all types and sizes of organizations. Consistent with the organization’s asset management policy, the intended results of an asset management system include: — realized value from assets throughout their life for the organization and its stakeholders; — achievement of asset management objectives and fulfilment of applicable requirements; — continual improvement of asset management, the asset management system and the performance of assets. This document does not specify financial, accounting nor technical requirements for managing specific asset types. NOTE For the purposes of ISO 55000, this document and ISO 55002, the term “asset management system” is used to refer to a management system for asset management.
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This document specifies requirements for a quality management system when an organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of this document are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
NOTE 1 In this document, the terms “product” or “service” only apply to products and services intended for, or required by, a customer.
NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.
This document specifies the requirements for a railway quality management system (RQMS)
— applicable throughout the whole supply chain of the railway sector related to industrial products and services,
— providing continual improvement, emphasizing defect prevention and defect reduction in the supply chain, and
— enhancing and sustaining product quality, including its safety aspects.
- Standard91 pagesEnglish languagesale 10% offe-Library read for1 day
Meaningful measurements that lead to timely learning, corrective actions and improvements are key to support the management of innovation activities in an organization to ensure its survival and beneficial evolution (i.e. enhanced competitiveness for businesses and/or enhanced effectiveness and relevance for public-oriented organizations).
This proposed Tools and Methods standard is complementary to the ISO56002 Innovation Management System standard. It will provide guidance for the definition, implementation, evaluation and further improvement of the measurements necessary to manage effectively innovation operations in an organization.
Specifically, this standard will guide:
- The planning for the alignment of innovation measurements to the organization’s strategy, operational objectives and innovation management system;
- The selection of indicators to measure the progress of innovation activities and performance of the innovation portfolio.
- The design of ways to measure each indicator (via quantitative or qualitative metrics) in a clear and actionable way;
- The choice of frequency and expected performance targets for innovation measurements;
- The provision of necessary support to undertake innovation measurements efficiently and manage their evolution: funding, people, infrastructure, legal aspects, documentation and communications;
- The evaluation of measurement results, taking corrective action, learning and communicating;
- The review and update of the organization’s innovation measurements in terms of effectiveness in achieving intended innovation results and minimizing risks.
The guidelines to innovation measurements provided by this standard will be useful for all types of organizations (irrespective of sector and size) and all types of innovations (independent of time horizons).
This standard provides guidance at a general level. While it gives some examples of measurements in use, it does not prescribe any specific tools, methods for innovation measurements or metrics.
- Standard85 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements for a quality management system when an organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of this document are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
NOTE 1 In this document, the terms “product” or “service” only apply to products and services intended for, or required by, a customer.
NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.
This document specifies the requirements for a railway quality management system (RQMS)
— applicable throughout the whole supply chain of the railway sector related to industrial products and services,
— providing continual improvement, emphasizing defect prevention and defect reduction in the supply chain, and
— enhancing and sustaining product quality, including its safety aspects.
- Standard91 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidance for the definition, implementation, evaluation, and improvement of the measurements necessary to effectively manage innovation activities in an organization. It establishes the fundamentals of innovation operation measurements and guides their application towards four areas:
— measurements for establishing and launching innovation initiatives;
— measurements for innovation processes;
— measurements for innovation initiatives;
— measurements of innovation portfolios.
This document is applicable to:
— organizations that are seeking to define and implement an innovation operations measurement approach;
— organizations and interested parties seeking to improve the areas of accountability, transparency, and evidence-based assessment of innovation operations;
— customers, investors, and other interested parties, seeking confidence in the organization’s innovation operations management and its results;
— providers of training in innovation operations and measurements, including assessment of and consultancy for achieving results;
— experts in innovation operations evaluation and impact assessment, favoring the use of a harmonized international guidance standard;
— innovation policy makers and program managers who are looking to obtain evidence of progress and desired outcomes of innovation activities supported through public policies and programs.
All of the guidance provided within this document is generic and intended to be applicable to:
— all types of organizations regardless of sector or size, whether they be private, public, not-for-profit, governmental or societal;
— all types of innovations (e.g. product, service, process, model, and method) ranging from incremental to radical;
— all types of time horizons, from short-term to long-term evaluation and measurement.
- Standard85 pagesEnglish languagesale 10% offe-Library read for1 day
IEC SRD 63233-4:2024 This document is part 4 of the IEC SRD 63233 series and proposes a guidance on identifying and mapping standards for public health emergencies following the methodology of IEC SRD 63233-1:2022. It guides identifying and categorizing relevant standards for epidemic prevention and control, and links to a database with cataloged standards for easy use by cities.
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This document specifies requirements for an event sustainability management system for any type of event or event-related activity, and provides guidance on conforming to those requirements. This document is applicable to any organization that wishes to: a) establish, implement, maintain and improve an event sustainability management system; b) ensure that it is in conformity with its stated sustainable development policy; c) achieve the intended result(s) of its event sustainability management system; d) demonstrate voluntary conformity with this document by: — first party (self-determination and self-declaration); — second party (confirmation of conformance by parties having an interest in the organization, such as clients, or by other persons on their behalf); — an independent third party (e.g. a certification body).
- Standard53 pagesEnglish languagesale 15% off
- Standard57 pagesFrench languagesale 15% off
IEC SRD 63273-2:2024 series aims to scope out the requirements of city information modelling standards by collecting and analysing its use cases. Specifically, the IEC SRD 63273 series achieves the objectives of identifying the key application areas and stakeholders, developing user stories and clarifying the relationship among these stakeholders, collecting and analysing use cases of city information modelling, scoping out the requirements for city information modelling standards and providing recommendations to IEC regarding urban planning and management.
The IEC SRD 63273 part 2: 2024 develops the list of user stories and the database of use cases, conducts integrative analyses of the use cases, scopes out the requirements of city information modelling standards and provides recommendations for IEC and other standards development organizations (SDOs) regarding urban planning and management using city information modelling.
- Standardization document121 pagesEnglish languagesale 15% off
This International Standard specifies the functions and the information flows of industrial
Facility Energy Management System (FEMS). Generic functions are defined for the FEMS, to
enable upgrading traditional Energy Management System (EMS) from visualization of the
status of energy consumption to automation of energy management defining a closer relation
with other management and control systems. A generic method to classify the FEMS functions
will be explained. The information exchange between the FEMS and other systems such as
Manufacturing Operations Management (MOM), Manufacturing Execution System (MES) and
Enterprise Resource Planning (ERP) will be outlined.
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This document provides guidance to assist organizations to:
— fulfil the requirements of ISO/IEC 27001 concerning actions to address information security risks;
— perform information security risk management activities, specifically information security risk assessment and treatment.
This document is applicable to all organizations, regardless of type, size or sector.
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This document defines the minimum requirements for auditors, CBs, Auditor Authentication Bodies (AABs), Training Provider Approval Bodies (TPABs), and Training Providers (TPs) who participate in the IAQG Industry Controlled Other Party (ICOP) scheme. The requirements in this standard supplement those defined within the EN 9104-1, EN 9104-2, ISO/IEC 17021-1, and ISO/IEC 17021-3 standards.
Data protection for the parties subject to this document and other relevant requirements of the ICOP scheme are managed via bi-lateral contracts between the joint controllers of the data.
- Standard28 pagesEnglish languagesale 10% offe-Library read for1 day
This document defines the industry-accepted requirements for the ICOP scheme, which provides confidence to ASD customers, that organizations with certification of their QMS, issued by accredited CBs, meet applicable AQMS standard requirements. The requirements in this document are applicable to all participants in the ICOP scheme. If there is a conflict between the requirements of this document, and customer or applicable statutory/regulatory requirements, the latter takes precedence.
- Standard50 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the requirements and provides guidance for establishing, implementing, maintaining and continually improving an AI (artificial intelligence) management system within the context of an organization. This document is intended for use by an organization providing or using products or services that utilize AI systems. This document is intended to help the organization develop, provide or use AI systems responsibly in pursuing its objectives and meet applicable requirements, obligations related to interested parties and expectations from them. This document is applicable to any organization, regardless of size, type and nature, that provides or uses products or services that utilize AI systems.
- Standard51 pagesEnglish languagesale 15% off
This document defines the industry-accepted requirements for the ICOP scheme, which provides confidence to ASD customers, that organizations with certification of their QMS, issued by accredited CBs, meet applicable AQMS standard requirements. The requirements in this document are applicable to all participants in the ICOP scheme. If there is a conflict between the requirements of this document, and customer or applicable statutory/regulatory requirements, the latter takes precedence.
- Standard50 pagesEnglish languagesale 10% offe-Library read for1 day
1.1 General
This document defines requirements for the preparation and execution of the audit process. In addition, it defines the content and composition for the audit reporting of conformity and process effectiveness to the 9100-series standards, the organization’s QMS documentation, and customer and statutory/regulatory requirements.
The requirements in this document are additions or represent changes to the requirements and guidelines in the standards for conformity assessment, auditing, and certification as published by ISO/IEC (i.e. ISO/IEC 17000, ISO/IEC 17021 1). When there is conflict with these standards, the requirements of 9101 standard take precedence.
NOTE 1 In this document, the term "9100-series standards" comprises the 9100, 9110, and 9120 standards; developed by the IAQG and published by various national standards bodies.
NOTE 2 In addition to this document, the IAQG publishes deployment support material on the IAQG website (see http://www.sae.org/iaqg/) that can be used by audit teams, when executing the audit process.
1.2 Application
This document is intended to be used for audits of 9100-series standards by Certification Bodies (CBs) for certification of organizations, under the auspices of the ASD industry certification scheme [also known as the Industry Controlled Other Party (ICOP) scheme]. The ICOP scheme requirements are defined in the 9104-series standards (i.e. EN 9104 001, EN 9104 002, EN 9104 003).
NOTE Relevant parts of this document can also be used by an organization in support of internal audits (1st party) and external audits at suppliers (2nd party).
- Standard30 pagesEnglish languagesale 10% offe-Library read for1 day
1.1 General
This document is primarily intended to apply to new parts and products intended to be produced in an on-going production phase but can also be applied to parts currently in production (e.g., manufacturing, maintenance). This document is applicable to all production processes that influence the variation of KCs, as well as maintenance and service processes in which KCs are identified. It applies to organizations for assemblies and all levels of parts within an assembly, down to the basic materials including castings and forgings, and to organizations that are responsible for producing the design characteristics of the product.
The variation control process begins with product definition, typically stated in the design documentation (e.g., digital model, engineering drawing, specification) which identifies KCs, and leads to a variation management process for those KCs. This process may also be used for producer-identified KCs (e.g., process KCs, additional/substitute product KCs).
Producers and their subcontractors are responsible for flow down of the standard requirements to those external providers, who produce design characteristics and provide production and service provisions, to ensure that KCs conform to the customer’s requirements.
1.2 Purpose
This document is designed to drive the improvement of manufacturing and maintenance processes through adequate planning and effective management of KC variation. This focus is intended to improve uniformity (less variation or minimum variation of product KCs) and acceptance probability of the end-product.
NOTE Control of a product or process KC per this document does not constitute, nor imply acceptance of the resulting product. If variation management, under this document, is to be part of an acceptance decision, the requirements need to be specified in the applicable product acceptance plan or contract.
1.3 Convention
The following conventions are used in this document:
- "shall" indicates a requirement;
- "should" indicates a recommendation;
- "may" indicates a permission;
- "can" indicates a possibility or a capability.
- Standard34 pagesEnglish languagesale 10% offe-Library read for1 day
This document defines the minimum requirements for auditors, CBs, auditor authentication bodies (AABs), training provider approval bodies (TPABs), and training providers (TPs) who participate in the IAQG industry controlled other party (ICOP) scheme. The requirements in this document supplement those defined within the EN 9104-001, EN 9104-002, EN ISO/IEC 17021-1, and EN ISO/IEC 17021-3 standards.
Data protection for the parties subject to this document and other relevant requirements of the ICOP scheme are managed via bi-lateral contracts between the joint controllers of the data.
- Standard28 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the requirements of safety management systems for application services provided by service robots [application service safety management system (hereafter ASSMS)] that an application service provider can use for the safety of its users and its third parties when it provides application service in unstructured human spaces with trained and untrained persons (e.g. giving directions for visitors in airport or shopping mall, carrying goods to patients in hospital, delivering food to customers in restaurant.) This document is applicable to any organization that wishes to: a) improve safety performance of application services provided by service robots, b) establish, implement, maintain and improve safety management systems for application services provided by service robots, c) assure itself of conformity with its stated application service safety policy, and d) demonstrate conformity with this document. The requirements of this document can be conformed to by integrating safety management systems for application services provided by service robots into, or making it compatible with, other management systems or processes within the organization. The requirements of this document can be conformed to by multiple organizations without omission depending on what is done as an organization and safety management. Although intended for application services provided by service robots, this document can also be applied to services using robots other than service robots. This document is not intended to be used as a product safety standard. NOTE There are cases where the safety management systems for application services provided by service robots established in accordance with the requirements of this document cannot apply directly when the service robots to be used, robot systems, contents of service, places of operation, users or so, differ.
- Standard41 pagesEnglish languagesale 15% off
1.1 General
This document is primarily intended to apply to new parts and products intended to be produced in an on-going production phase but can also be applied to parts currently in production (e.g., manufacturing, maintenance). This document is applicable to all production processes that influence the variation of KCs, as well as maintenance and service processes in which KCs are identified. It applies to organizations for assemblies and all levels of parts within an assembly, down to the basic materials including castings and forgings, and to organizations that are responsible for producing the design characteristics of the product.
The variation control process begins with product definition, typically stated in the design documentation (e.g., digital model, engineering drawing, specification) which identifies KCs, and leads to a variation management process for those KCs. This process may also be used for producer-identified KCs (e.g., process KCs, additional/substitute product KCs).
Producers and their subcontractors are responsible for flow down of the standard requirements to those external providers, who produce design characteristics and provide production and service provisions, to ensure that KCs conform to the customer’s requirements.
1.2 Purpose
This document is designed to drive the improvement of manufacturing and maintenance processes through adequate planning and effective management of KC variation. This focus is intended to improve uniformity (less variation or minimum variation of product KCs) and acceptance probability of the end-product.
NOTE Control of a product or process KC per this document does not constitute, nor imply acceptance of the resulting product. If variation management, under this document, is to be part of an acceptance decision, the requirements need to be specified in the applicable product acceptance plan or contract.
1.3 Convention
The following conventions are used in this document:
- "shall" indicates a requirement;
- "should" indicates a recommendation;
- "may" indicates a permission; and
- "can" indicates a possibility or a capability.
- Standard34 pagesEnglish languagesale 10% offe-Library read for1 day
1.1 General
This document defines requirements for the preparation and execution of the audit process. In addition, it defines the content and composition for the audit reporting of conformity and process effectiveness to the EN 9100-series standards, the organization’s QMS documentation, and customer and statutory/regulatory requirements.
The requirements in this document are additions or represent changes to the requirements and guidelines in the standards for conformity assessment, auditing, and certification as published by ISO/IEC (i.e. ISO/IEC 17000:2020, ISO/IEC 17021 1). When there is conflict with these standards, the requirements of this document take precedence.
NOTE 1 In this document, the term “EN 9100-series standards” comprises the EN 9100, EN 9110, and EN 9120 standards; developed by the IAQG and published by various national standards bodies.
NOTE 2 In addition to this document, the IAQG publishes deployment support material on the IAQG website (see http://www.iaqg.org) that can be used by audit teams, when executing the audit process.
1.2 Application
This document is intended to be used for audits of EN 9100-series standards by Certification Bodies (CBs) for certification of organizations, under the auspices of the ASD industry certification scheme [also known as the Industry Controlled Other Party (ICOP) scheme]. The ICOP scheme requirements are defined in the EN 9104-series standards (i.e. FprEN 9104-1, prEN 9104-2, EN 9104 3).
NOTE Relevant parts of this document can also be used by an organization in support of internal audits (1st party) and external audits at suppliers (2nd party).
- Standard30 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of the organization. This document also includes requirements for the assessment and treatment of information security risks tailored to the needs of the organization. The requirements set out in this document are generic and are intended to be applicable to all organizations, regardless of type, size or nature.
- Standard27 pagesEnglish languagesale 10% offe-Library read for1 day
The purpose of this document is to provide organizations with requirements to deliver high-quality healthcare and specifies requirements for management systems for quality in healthcare organizations when an organization desires to: a) demonstrate its ability to consistently meet service user, stakeholder, and applicable statutory and regulatory requirements; b) enhance service user experience during the continuum of care and continually improve healthcare quality; and c) create and maintain processes that ensure timely, safe, effective, efficient, equitable, and people-centred care. The requirements of this document are based on recognized best practices and are intended to be applicable to any organization providing healthcare services, regardless of its type, size, or the services it provides.
- Standard35 pagesEnglish languagesale 15% off
This document specifies the functions and the information flows of industrial Facility Energy Management System (FEMS). Generic functions are defined for the FEMS, to enable upgrading traditional Energy Management System (EMS) from visualization of the status of energy consumption to automation of energy management defining a closer relation with other management and control systems. A generic method to classify the FEMS functions will be explained. The information exchange between the FEMS and other systems such as Manufacturing Operations Management (MOM), Manufacturing Execution System (MES) and Enterprise Resource Planning (ERP) will be outlined.
- Standard73 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements for an occupational health and safety (OH&S) management system, and gives guidance for its use, to enable organizations to provide safe and healthy workplaces
by preventing work-related injury and ill health, as well as by proactively improving its OH&S performance.
This document is applicable to any organization that wishes to establish, implement and maintain an OH&S management system to improve occupational health and safety, eliminate hazards and minimize
OH&S risks (including system deficiencies), take advantage of OH&S opportunities, and address OH&S
management system nonconformities associated with its activities.
This document helps an organization to achieve the intended outcomes of its OH&S management system.
Consistent with the organization’s OH&S policy, the intended outcomes of an OH&S management system include:
a) continual improvement of OH&S performance;
b) fulfilment of legal requirements and other requirements;
c) achievement of OH&S objectives.
This document is applicable to any organization regardless of its size, type and activities. It is applicable to the OH&S risks under the organization’s control, taking into account factors such as the context in which the organization operates and the needs and expectations of its workers and other interested parties.
This document does not state specific criteria for OH&S performance, nor is it prescriptive about the design of an OH&S management system.
This document enables an organization, through its OH&S management system, to integrate other aspects of health and safety, such as worker wellness/wellbeing.
This document does not address issues such as product safety, property damage or environmental impacts, beyond the risks to workers and other relevant interested parties.
This document can be used in whole or in part to systematically improve occupational health and safety management. However, claims of conformity to this document are not acceptable unless all its requirements are incorporated into an organization’s OH&S management system and fulfilled without
exclusion.
- Standard53 pagesEnglish languagesale 10% offe-Library read for1 day
This document gives general guidelines for organizations seeking to address water-related environmental aspects, environmental impacts, environmental conditions, and the associated risks and opportunities within an environmental management system in accordance with ISO 14001.
The document addresses issues for environmental management related to water quantity and quality, such as water withdrawal, efficient use of water, and water discharge, as well as approaches to cope with water-related events such as flooding and droughts. The document considers the interconnections of water with other environmental media and takes a holistic approach to the management of water due to its impacts on ecosystems, ecosystem services, related biodiversity, as well as human life and well-being.
This document is applicable to organizations irrespective of their size, type, financial resources, location and sector. It is applicable to all types of water and considers a life cycle perspective.
- Standard45 pagesEnglish languagesale 10% offe-Library read for1 day