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This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to:
a) monitor and manage trends in key performance metrics;
b) take improvement action based on the observed metrics.
This document is directed specifically to the top management of an organization.
This document is applicable to any organization, whether from the public, private or not-for-profit sector, regardless of its business model, revenue, number of employees, diversity of product and service offerings, organizational culture, complexity of processes, place or number of locations.
This document complements ISOÂ 9001:2015 and ISOÂ 9004:2018 for performance improvements and provides examples of achievable benefits from the application of concepts in those standards. This document identifies associated practical management methods and tools to assist in realizing the benefits.

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This document gives guidance for the development and maintenance of the documented information necessary to support an effective quality management system, tailored to the specific needs of the organization.
This document can also be used to support other management systems, e.g. environmental or occupational health and safety management systems.

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  • Standard
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This document specifies requirements and provides guidelines for establishing, developing, implementing, evaluating, maintaining and improving an effective compliance management system within an organization.
This document is applicable to all types of organizations regardless of the type, size and nature of the activity, as well as whether the organization is from the public, private or non-profit sector.
All requirements specified in this document that refer to a governing body apply to top management in cases where an organization does not have a governing body as a separate function.

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  • Standard
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This Recommendation | International Standard gives guidelines for information security controls applicable to the
provision and use of cloud services by providing:
– additional implementation guidance for relevant controls specified in ISO/IEC 27002;
– additional controls with implementation guidance that specifically relate to cloud services.
This Recommendation | International Standard provides controls and implementation guidance for both cloud service
providers and cloud service customers.

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This document specifies requirements and provides guidelines for establishing, developing, implementing, evaluating, maintaining and improving an effective compliance management system within an organization. This document is applicable to all types of organizations regardless of the type, size and nature of the activity, as well as whether the organization is from the public, private or non-profit sector. All requirements specified in this document that refer to a governing body apply to top management in cases where an organization does not have a governing body as a separate function.

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This document defines a process reference model (PRM) for the domain of information security management, which is meeting the criteria defined in ISO/IEC 33004 for process reference models (see Annex A). It is intended to guide users of ISO/IEC 27001 to: — incorporate the process approach as described by ISO/IEC 27000:2018, 4.3, within the ISMS; — be aligned to all the work done within other standards of the ISO/IEC 27000 family from the perspective of the operation of ISMS processes — support users in the operation of an ISMS ? this document is complementing the requirements-oriented perspective of ISO/IEC 27003 with an operational, process-oriented point of view.

  • Technical specification
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Este documento proporciona orientación para el desarrollo y mantenimiento de la información documentada necesaria para apoyar un sistema de gestión de la calidad eficaz, adaptado a las necesidades específicas de la organización. Este documento también se puede utilizar para apoyar otros sistemas de gestión, por ejemplo, sistemas de gestión ambiental o de seguridad y salud en el trabajo.

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  • Standard
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This document gives guidelines for establishing, implementing, maintaining and improving a common energy management system (EnMS) for multiple organizations. This document follows the general structure used in ISO 50001:2018.

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1.1 This document provides guidance for the establishment, implementation, maintenance, and continual improvement of an innovation management system for use in all established organizations. It is applicable to:
a) organizations seeking sustained success by developing and demonstrating their ability to effectively manage innovation activities to achieve the intended outcomes;
b) users, customers, and other interested parties, seeking confidence in the innovation capabilities of an organization;
c) organizations and interested parties seeking to improve communication through a common understanding of what constitutes an innovation management system;
d) providers of training in, assessment of, or consultancy for, innovation management and innovation management systems;
e) policy makers, aiming for higher effectiveness of support programs targeting the innovation capabilities and competitiveness of organizations and the development of society.
1.2 All the guidance within this document is generic and intended to be applicable to:
a) all types of organizations, regardless of type, sector, or size. The focus is on established organizations, with the understanding that both temporary organizations and start-ups can also benefit by applying these guidelines in all or in part;
b) all types of innovations, e.g. product, service, process, model, and method, ranging from incremental to radical;
c) all types of approaches, e.g. internal and open innovation, user-, market-, technology-, and design-driven innovation activities.
It does not describe detailed activities within the organization, but rather provides guidance at a general level. It does not prescribe any requirements or specific tools or methods for innovation activities.

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This International Standard specifies requirements and provides guidance for bodies providing
audit and certification of an information security management system (ISMS), in addition to the
requirements contained within ISO/IEC 17021-1 and ISO/IEC 27001. It is primarily intended to support
the accreditation of certification bodies providing ISMS certification.
The requirements contained in this International Standard need to be demonstrated in terms of
competence and reliability by any body providing ISMS certification, and the guidance contained in
this International Standard provides additional interpretation of these requirements for any body
providing ISMS certification.
NOTE This International Standard can be used as a criteria document for accreditation, peer assessment or
other audit processes.

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This document gives guidelines for assisting organizations in establishing, documenting, implementing, maintaining and continually improving material circulation in their design and development in a systematic manner, using an environmental management system (EMS) framework. These guidelines are intended to be used by those organizations that implement an EMS in accordance with ISO 14001. The guidelines can also help in integrating material circulation strategies in design and development when using other management systems. The guidelines can be applied to any organization regardless of its size or activity. This document provides guidelines for design strategies on material circulation to achieve the material efficiency objectives of an organization, by focusing on the following aspects: — type and quantity of materials in products; — product lifetime extension; — recovery of products, parts and materials. In design and development, many aspects are considered, such as safety, energy efficiency, performance and cost. Although important, they are not addressed in this document.

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This document provides guidance on concepts, objectives and processes for the governance of information security, by which organizations can evaluate, direct, monitor and communicate the information security-related processes within the organization. The intended audience for this document is: — governing body and top management; — those who are responsible for evaluating, directing and monitoring an information security management system (ISMS) based on ISO/IEC 27001; — those responsible for information security management that takes place outside the scope of an ISMS based on ISO/IEC 27001, but within the scope of governance. This document is applicable to all types and sizes of organizations. All references to an ISMS in this document apply to an ISMS based on ISO/IEC 27001. This document focuses on the three types of ISMS organizations given in Annex B. However, this document can also be used by other types of organizations.

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This document gives general guidelines for organizations seeking to systematically manage environmental aspects or respond to the effects of changing environmental conditions within one or more environmental topic areas, based on ISO 14001.
This document also constitutes a framework for common elements of subsequent parts of the ISO 14002 series.

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This document provides guidance on the implementation of the ISO 19443 requirements, with examples of possible steps an organization can take to meet the requirements. It does not add to, subtract from, or in any way modify those requirements. This document does not prescribe mandatory approaches to implementation, or provide any preferred method of interpretation.

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The scope of this Recommendation | International Standard is to define guidelines supporting the implementation of
information security controls in telecommunications organizations.
The adoption of this Recommendation | International Standard will allow telecommunications organizations to meet
baseline information security management requirements of confidentiality, integrity, availability and any other relevant
security property.

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1.1   Application:
This document defines the common nonconformity data definition and documentation that shall be exchanged between an internal/external supplier or sub-tier supplier, and the customer when informing about a nonconformity requiring formal decision. The requirements are applicable, partly or totally, when reporting a product nonconformity to the owner or operator, as user of the end item (e.g. engine, aircraft, spacecraft, helicopter), if specified by contract.
Reporting of nonconformity data, either electronically or conventionally on paper, is subject to the terms and conditions of the contract. This also includes, where applicable, data access under export control regulations.
1.2   Purpose:
The process of exchanging, coordinating, and approving nonconformity data via waiver/concession or product quality escape varies with the multiple relationships and agreements among all parties concerned. The information provided by this document forms architecture for submitting and managing data that allows for concise and accurate communication using various methods. The main objective of this document is to provide the definition of a data set that can be integrated into any form of communication (e.g. electronic data interchange, submission of conventional paper forms).

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This document specifies high-level requirements for management systems for sustainable cocoa bean production, including post-harvest processes, if applicable, and traceability of the sustainably produced cocoa beans within the organization producing the cocoa beans.
NOTE 1 Post-harvest processes include pod-breaking, fermentation, drying, sorting, packing, transport and storage of cocoa beans.
Only organizations that fulfil both the cocoa sustainability management system requirements of either this document or ISO 34101‑4:2019, Annex A or B, and the performance requirements of ISO 34101‑2 can claim their cocoa beans have been sustainably produced.
NOTE 2 ISO 34101-4 specifies the requirements for cocoa sustainability management systems at entry and medium levels.

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IEC 63152:2020 establishes concepts and gives guidelines to help sustain a variety of city services on the occasion of a disaster from the perspective of providing electricity. It outlines the basic concepts on how multiple city services can cooperate and continue by electricity continuity plan(s) and electricity continuity system(s). It also specifies methods and means to establish these.
The users of this document are assumed to be city developers, city operators, equipment manufacturers, essential service providers and disaster management personnel.
Cities are facing many kinds of potential threats which affect the continuity of city services. There exists, therefore, a great need to establish safe and secure societies in which negative impacts on city services to the citizens are minimized and city services are continuously available to them during a period of emergency. There is no doubt that, in modern cities, electricity plays a critical role in maintaining city services.

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Este documento proporciona directrices prácticas y ejemplos para establecer, implementar, mantener y mejorar un sistema de gestión de la energía (SGEn) de acuerdo con el enfoque sistemático de la Norma ISO 50001:2018. La orientación en este documento es aplicable a cualquier organización. Este documento no proporciona orientación sobre cómo desarrollar un sistema de gestión integrado. Si bien la orientación en este documento es consistente con los requisitos de la Norma ISO 50001:2018, no proporciona interpretaciones de esos requisitos.

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This document defines quality management system requirements for product and service supply
organizations to the petroleum, petrochemical and natural gas industries.
This document is written as a supplement to ISO 9001:2015. The supplementary requirements and
guidance to ISO 9001:2015 have been developed to manage supply chain risks and opportunities
associated with the petroleum, petrochemical and natural gas industries and to provide a framework
for aligning requirements with complementary standards employed within the industries.

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This document defines quality management system requirements for product and service supply organizations to the petroleum, petrochemical and natural gas industries. This document is written as a supplement to ISO 9001:2015. The supplementary requirements and guidance to ISO 9001:2015 have been developed to manage supply chain risks and opportunities associated with the petroleum, petrochemical and natural gas industries and to provide a framework for aligning requirements with complementary standards employed within the industries.

  • Standard
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This International Standard specifies the requirements for establishing, implementing, maintaining
and continually improving an information security management system within the context of the
organization. This International Standard also includes requirements for the assessment and treatment
of information security risks tailored to the needs of the organization. The requirements set out in this
International Standard are generic and are intended to be applicable to all organizations, regardless
of type, size or nature. Excluding any of the requirements specified in Clauses 4 to 10 is not acceptable
when an organization claims conformity to this International Standard.

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This document specifies the requirements for creating sector-specific standards that extend ISO/IEC 27001, and complement or amend ISO/IEC 27002 to support a specific sector (domain, application area or market). This document explains how to: — include requirements in addition to those in ISO/IEC 27001, — refine or interpret any of the ISO/IEC 27001 requirements, — include controls in addition to those of ISO/IEC 27001:2013, Annex A and ISO/IEC 27002, — modify any of the controls of ISO/IEC 27001:2013, Annex A and ISO/IEC 27002, — add guidance to or modify the guidance of ISO/IEC 27002. This document specifies that additional or refined requirements do not invalidate the requirements in ISO/IEC 27001. This document is applicable to those involved in producing sector-specific standards.

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EN-ISO/IEC 27019 provides guidance based on ISO/IEC 27002:2013 applied to process control systems used by the energy utility industry for controlling and monitoring the production or generation, transmission, storage and distribution of electric power, gas, oil and heat, and for the control of associated supporting processes. This includes in particular the following: - central and distributed process control, monitoring and automation technology as well as information systems used for their operation, such as programming and parameterization devices; - digital controllers and automation components such as control and field devices or Programmable Logic Controllers (PLCs), including digital sensor and actuator elements; - all further supporting information systems used in the process control domain, e.g. for supplementary data visualization tasks and for controlling, monitoring, data archiving, historian logging, reporting and documentation purposes; - communication technology used in the process control domain, e.g. networks, telemetry, telecontrol applications and remote control technology; - Advanced Metering Infrastructure (AMI) components, e.g. smart meters; - measurement devices, e.g. for emission values; - digital protection and safety systems, e.g. protection relays, safety PLCs, emergency governor mechanisms; - energy management systems, e.g. of Distributed Energy Resources (DER), electric charging infrastructures, in private households, residential buildings or industrial customer installations; - distributed components of smart grid environments, e.g. in energy grids, in private households, residential buildings or industrial customer installations; - all software, firmware and applications installed on above-mentioned systems, e.g. DMS (Distribution Management System) applications or OMS (Outage Management System); - any premises housing the above-mentioned equipment and systems; - remote maintenance systems for above-mentioned systems.

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EN-ISO 14006 gives guidelines for assisting organizations in establishing, documenting, implementing, maintaining and continually improving their management of ecodesign as part of an environmental management system (EMS).This document is intended to be used by organizations that have implemented an EMS in accordance with ISO 14001, but it can also help in integrating ecodesign using other management systems. The guidelines are applicable to any organization regardless of its type, size or product(s) provided.This document is applicable to product-related environmental aspects and activities that an organization can control and those it can influence.This document does not establish specific environmental performance criteria.

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ISO 22313 gives guidance and recommendations for applying the requirements of the business continuity management system (BCMS) given in ISO 22301. The guidance and recommendations are based on good international practice.This document is applicable to organizations that:a) implement, maintain and improve a BCMS;b) seek to ensure conformity with stated business continuity policy;c) need to be able to continue to deliver products and services at an acceptable predefined capacity during a disruption;d) seek to enhance their resilience through the effective application of the BCMS.The guidance and recommendations are applicable to all sizes and types of organizations, including large, medium and small organizations operating in industrial, commercial, public and not-for-profit sectors. The approach adopted depends on the organization’s operating environment and complexity.

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EN-ISO/IEC 27019 provides guidance based on ISO/IEC 27002:2013 applied to process control systems used by the energy utility industry for controlling and monitoring the production or generation, transmission, storage and distribution of electric power, gas, oil and heat, and for the control of associated supporting processes. This includes in particular the following: - central and distributed process control, monitoring and automation technology as well as information systems used for their operation, such as programming and parameterization devices; - digital controllers and automation components such as control and field devices or Programmable Logic Controllers (PLCs), including digital sensor and actuator elements; - all further supporting information systems used in the process control domain, e.g. for supplementary data visualization tasks and for controlling, monitoring, data archiving, historian logging, reporting and documentation purposes; - communication technology used in the process control domain, e.g. networks, telemetry, telecontrol applications and remote control technology; - Advanced Metering Infrastructure (AMI) components, e.g. smart meters; - measurement devices, e.g. for emission values; - digital protection and safety systems, e.g. protection relays, safety PLCs, emergency governor mechanisms; - energy management systems, e.g. of Distributed Energy Resources (DER), electric charging infrastructures, in private households, residential buildings or industrial customer installations; - distributed components of smart grid environments, e.g. in energy grids, in private households, residential buildings or industrial customer installations; - all software, firmware and applications installed on above-mentioned systems, e.g. DMS (Distribution Management System) applications or OMS (Outage Management System); - any premises housing the above-mentioned equipment and systems; - remote maintenance systems for above-mentioned systems.

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EN ISO/IEC 27000 provides the overview of information security management systems (ISMS). It also provides terms and definitions commonly used in the ISMS family of standards.

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This document gives guidance and recommendations for applying the requirements of the business continuity management system (BCMS) given in ISO 22301. The guidance and recommendations are based on good international practice.
This document is applicable to organizations that:
a) implement, maintain and improve a BCMS;
b) seek to ensure conformity with stated business continuity policy;
c) need to be able to continue to deliver products and services at an acceptable predefined capacity during a disruption;
d) seek to enhance their resilience through the effective application of the BCMS.
The guidance and recommendations are applicable to all sizes and types of organizations, including large, medium and small organizations operating in industrial, commercial, public and not-for-profit sectors. The approach adopted depends on the organization's operating environment and complexity.

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This document gives guidance and recommendations for applying the requirements of the business continuity management system (BCMS) given in ISO 22301. The guidance and recommendations are based on good international practice. This document is applicable to organizations that: a) implement, maintain and improve a BCMS; b) seek to ensure conformity with stated business continuity policy; c) need to be able to continue to deliver products and services at an acceptable predefined capacity during a disruption; d) seek to enhance their resilience through the effective application of the BCMS. The guidance and recommendations are applicable to all sizes and types of organizations, including large, medium and small organizations operating in industrial, commercial, public and not-for-profit sectors. The approach adopted depends on the organization's operating environment and complexity.

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  • Standard
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EN ISO/IEC 27000 provides the overview of information security management systems (ISMS). It also provides terms and definitions commonly used in the ISMS family of standards.

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This document gives guidelines for assisting organizations in establishing, documenting, implementing, maintaining and continually improving their management of ecodesign as part of an environmental management system (EMS).
This document is intended to be used by organizations that have implemented an EMS in accordance with ISO 14001, but it can also help in integrating ecodesign using other management systems. The guidelines are applicable to any organization regardless of its type, size or product(s) provided.
This document is applicable to product-related environmental aspects and activities that an organization can control and those it can influence.
This document does not establish specific environmental performance criteria.

  • Standard
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This document gives guidelines for assisting organizations in establishing, documenting, implementing, maintaining and continually improving their management of ecodesign as part of an environmental management system (EMS). This document is intended to be used by organizations that have implemented an EMS in accordance with ISO 14001, but it can also help in integrating ecodesign using other management systems. The guidelines are applicable to any organization regardless of its type, size or product(s) provided. This document is applicable to product-related environmental aspects and activities that an organization can control and those it can influence. This document does not establish specific environmental performance criteria.

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This document gives general guidelines for organizations seeking to systematically manage environmental aspects or respond to the effects of changing environmental conditions within one or more environmental topic areas, based on ISO 14001. This document also constitutes a framework for common elements of subsequent parts of the ISO 14002 series.

  • Standard
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  • Standard
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This document specifies requirements to implement, maintain and improve a management system to protect against, reduce the likelihood of the occurrence of, prepare for, respond to and recover from disruptions when they arise. The requirements specified in this document are generic and intended to be applicable to all organizations, or parts thereof, regardless of type, size and nature of the organization. The extent of application of these requirements depends on the organization’s operating environment and complexity. This document is applicable to all types and sizes of organizations that: a) implement, maintain and improve a BCMS; b) seek to ensure conformity with stated business continuity policy; c) need to be able to continue to deliver products and services at an acceptable predefined capacity during a disruption; d) seek to enhance their resilience through the effective application of the BCMS. This document can be used to assess an organization’s ability to meet its own business continuity needs and obligations.

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EN-ISO 14005 gives guidelines for a phased approach to establish, implement, maintain and improve an environmental management system (EMS) that organizations, including small and medium-sized enterprises (SMEs), can adopt to enhance their environmental performance. The phased approach provides flexibility that allows organizations to develop their EMS at their own pace, over a number of phases, according to their own circumstances. Each phase consists of six consecutive stages. The system's maturity at the end of each phase can be characterized using the five-level maturity matrix provided in Annex A. This document is applicable to any organization regardless of their current environmental performance, the nature of the activities undertaken or the locations at which they occur. The phased approach enables an organization to develop a system that ultimately satisfies the requirements of ISO 14001. The guidance does not cover those elements of specific systems that go beyond ISO 14001 and it is not intended to provide interpretations of the requirements of ISO 14001.

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This document defines a process to identify, assess, control, and monitor the risks associated with hazardous biological materials. This document is applicable to any laboratory or other organization that works with, stores, transports, and/or disposes of hazardous biological materials. This document is intended to complement existing International Standards for laboratories. This document is not intended for laboratories that test for the presence of microorganisms and/or toxins in food or feedstuffs. This document is not intended for the management of risks from the use of genetically modified crops in agriculture.

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This document specifies requirements to implement, maintain and improve a management system to protect against, reduce the likelihood of the occurrence of, prepare for, respond to and recover from disruptions when they arise.
The requirements specified in this document are generic and intended to be applicable to all organizations, or parts thereof, regardless of type, size and nature of the organization. The extent of application of these requirements depends on the organization's operating environment and complexity.
This document is applicable to all types and sizes of organizations that:
a) implement, maintain and improve a BCMS;
b) seek to ensure conformity with stated business continuity policy;
c) need to be able to continue to deliver products and services at an acceptable predefined capacity during a disruption;
d) seek to enhance their resilience through the effective application of the BCMS.
This document can be used to assess an organization's ability to meet its own business continuity needs and obligations.

  • Standard
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This document specifies requirements to implement, maintain and improve a management system to protect against, reduce the likelihood of the occurrence of, prepare for, respond to and recover from disruptions when they arise. The requirements specified in this document are generic and intended to be applicable to all organizations, or parts thereof, regardless of type, size and nature of the organization. The extent of application of these requirements depends on the organization's operating environment and complexity. This document is applicable to all types and sizes of organizations that: a) implement, maintain and improve a BCMS; b) seek to ensure conformity with stated business continuity policy; c) need to be able to continue to deliver products and services at an acceptable predefined capacity during a disruption; d) seek to enhance their resilience through the effective application of the BCMS. This document can be used to assess an organization's ability to meet its own business continuity needs and obligations.

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  • Standard
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This document gives guidelines for organizations on implementing ISO 44001 (see Figure 3) in order to achieve successful collaborative business relationships, as well as helping organizations use and implement the framework specification effectively. This document explains what is intended by each requirement of ISO 44001, why each is important, and recommends approaches to take for their practical implementation. How to meet the requirements is individually evaluated and applied in the context of each organization. This document is applicable to any organization.

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This document gives guidelines for local governments on understanding and implementing a quality
management system that meets the requirements of ISO 9001:2015, in order to meet the needs and
expectations of their customers/citizens and all other relevant interested parties by consistently
providing them with products and services.
It promotes implementing a quality management system in a responsible and accountable manner,
through the application of ISO 9001 on a comprehensive basis. These guidelines do not add, change or
modify the requirements of ISO 9001.
It is applicable to all local government processes at all levels (i.e. strategical, tactical-managerial and
operational) in order to constitute a comprehensive quality management system that focuses on the
local government achieving its objectives. The comprehensive character of this system is essential to
ensure that all the areas of the local government have a specified level of reliability (i.e. effectiveness of
the processes).
Annex A, as a starting point for users of this document, gives a diagnostic methodology for local
governments to evaluate the scope and maturity of their processes and products and services. Annex B
gives the processes necessary to provide reliable products and services to customers/citizens.

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This document specifies requirements to be met by a management system for records (MSR) in order
to support an organization in the achievement of its mandate, mission, strategy and goals. It addresses
the development and implementation of a records policy and objectives and gives information on
measuring and monitoring performance.
An MSR can be established by an organization or across organizations that share business activities.
Throughout this document, the term “organization” is not limited to one organization but also includes
other organizational structures.
This document is applicable to any organization that wishes to:
— establish, implement, maintain and improve an MSR to support its business;
— ensure itself of conformity with its stated records policy;
— demonstrate conformity with this document by
a) undertaking a self-assessment and self-declaration, or
b) seeking confirmation of its self-declaration by a party external to the organization, or
c) seeking certification of its MSR by an external party.

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This document specifies requirements and contains guidance for its use in establishing, implementing and maintaining a water efficiency management system. It is applicable to organizations of all types and sizes that use water. It is focused on end-use consumers. This document is applicable to any organization that wishes to: a) achieve the efficient use of water through the ?reduce, replace or reuse' approach; b) establish, implement and maintain water efficiency; c) continually improve water efficiency. This document specifies requirements and contains guidance for its use regarding organizational water use. It includes monitoring, measurement, documentation, reporting, design and procurement practices for equipment, systems, processes and personnel training that contribute to water efficiency management. NOTE 1 ?Reduce' includes the use of water-efficient fittings and equipment and, for example, putting in place a proper monitoring system for usage and leak detection. NOTE 2 ?Replace' includes substitution of drinking water with reclaimed water, sea water and rainwater wherever feasible. NOTE 3 ?Reuse' includes recycling of, for example, process water or grey water. For utilizing water reuse systems, ISO/TC 282 documents can be referred to as guidelines. NOTE 4 Guidance in the annexes provides additional practical information to support implementation. Annex A provides guidance on the use of this document and Annex B gives examples of scenarios in water efficiency.

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1.1 This document provides guidance for the establishment, implementation, maintenance, and continual improvement of an innovation management system for use in all established organizations. It is applicable to: a) organizations seeking sustained success by developing and demonstrating their ability to effectively manage innovation activities to achieve the intended outcomes; b) users, customers, and other interested parties, seeking confidence in the innovation capabilities of an organization; c) organizations and interested parties seeking to improve communication through a common understanding of what constitutes an innovation management system; d) providers of training in, assessment of, or consultancy for, innovation management and innovation management systems; e) policy makers, aiming for higher effectiveness of support programs targeting the innovation capabilities and competitiveness of organizations and the development of society. 1.2 All the guidance within this document is generic and intended to be applicable to: a) all types of organizations, regardless of type, sector, or size. The focus is on established organizations, with the understanding that both temporary organizations and start-ups can also benefit by applying these guidelines in all or in part; b) all types of innovations, e.g. product, service, process, model, and method, ranging from incremental to radical; c) all types of approaches, e.g. internal and open innovation, user-, market-, technology-, and design-driven innovation activities. It does not describe detailed activities within the organization, but rather provides guidance at a general level. It does not prescribe any requirements or specific tools or methods for innovation activities.

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This document provides guidance based on EN ISO/IEC 27002:2017 applied to organisations supporting civil aviation, with a focus on air traffic management operations.
This includes, but is not limited to, airspace users, airports and air navigation service providers.
Not included are activities of the organisations that do not have any impact on the security of civil aviation operations like for example airport retail and service business and corporate real estate management.
The basis of all guidance in this document is trust and cooperation between the parties involved in Air Traffic Management.

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This document specifies high-level requirements for management systems for sustainable cocoa bean production, including post-harvest processes, if applicable, and traceability of the sustainably produced cocoa beans within the organization producing the cocoa beans. NOTE 1 Post-harvest processes include pod-breaking, fermentation, drying, sorting, packing, transport and storage of cocoa beans. Only organizations that fulfil both the cocoa sustainability management system requirements of either this document or ISO 34101‑4:2019, Annex A or B, and the performance requirements of ISO 34101‑2 can claim their cocoa beans have been sustainably produced. NOTE 2 ISO 34101-4 specifies the requirements for cocoa sustainability management systems at entry and medium levels.

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This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. NOTE 1 In this International Standard, the terms "product" or "service" only apply to products and services intended for, or required by, a customer. NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements. This document specifies requirements for a quality management system where an electoral organization: — needs to demonstrate its ability to manage elections by secret ballot, to provide reliable, transparent, free and fair results that comply with electoral requirements; — within the established legal framework, aims to enhance the trust and confidence of citizens, candidates, political organizations and other electoral interested parties through the effective implementation of the electoral quality management system, including processes for continual improvement. NOTE 3 Electoral bodies can be constituted to reflect local legal requirements. NOTE 4 In this document, the term "product" only applies to the electoral service provided by an electoral body. This document is applicable to the election period, including pre-election and post-election activities or processes. This document is applicable to all electoral bodies involved in any aspect of the electoral process, whether they are permanent organizations or temporary organizations established in support of a particular election period.

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