Packaging — Accessible design — Handling and manipulation

This document provides requirements and recommendations in designing consumer packages, independent of material, to increase accessibility with regard to handling and manipulation. The document considers packaging needs from a wide range of users with diverse human abilities and needs in diverse contexts of use. Handling and manipulation include human physical abilities like holding, lifting, carrying, pulling, pushing, sliding, grasping, twisting, tearing and any combination of those actions related to portability, opening, re-closing and taking out contents of packages as well as to storage and disposal. Requirements and recommendations with regard to those abilities are provided for people with special needs including older people and people with disabilities in their handling and manipulation of packages. This document focuses on physical handling and manipulation which necessarily includes the processes of opening and closing specifically detailed in ISO 17480. It applies to reclosable and non-reclosable consumer packaging without using any other mechanical means. This document is primarily for designers, developers and evaluators of packaging and is also useful for other disciplines. Handling and manipulation for transportation of packaging is not covered in this standard. It does not apply to products regulated for safety or other reasons (e.g. toxic or dangerous goods and substances, medicinal products, and medical devices).

Emballages — Conception accessible — Manutention et manipulation

General Information

Status
Published
Publication Date
18-Jul-2019
Current Stage
9020 - International Standard under periodical review
Start Date
15-Jul-2024
Completion Date
15-Jul-2024
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INTERNATIONAL ISO
STANDARD 22015
First edition
2019-07
Packaging — Accessible design —
Handling and manipulation
Emballages — Conception accessible — Manutention et manipulation
Reference number
©
ISO 2019
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Design considerations for increasing accessibility in handling and manipulation .2
4.1 General . 2
4.1.1 General considerations . 2
4.1.2 Mapping . 2
4.1.3 Affordance . 2
4.1.4 Feedback . 2
4.1.5 Avoidance of simultaneous multiple operations . 2
4.2 Weight and shape . 3
4.2.1 Weight . 3
4.2.2 Shape . 3
4.2.3 Grip and grip size . 3
4.2.4 Balance and stability . 3
4.3 Ease of manipulation for opening and reclosing . 3
4.3.1 Opening and reclosing mechanisms . 3
4.3.2 Screw-tops . 4
4.3.3 Top seals . 4
4.3.4 Tearing . 4
4.3.5 Lids . 4
4.4 Ease of use: taking out contents . 4
4.4.1 Measured dispensing . 4
4.4.2 Prevention of splashing or spilling . 4
4.5 Storage . 4
4.6 Disposal and recycle . 4
4.6.1 Disposal and separation . 4
4.6.2 Folding and crushing . 5
5 Safety . 5
5.1 General . 5
5.1.1 Foolproof . 5
5.1.2 Failsafe . 5
5.2 Specific considerations . 5
5.2.1 Sharp points or edges . 5
5.2.2 Weight . 5
5.2.3 Heat protection . 5
6 Evaluation of handling and manipulation . 5
6.1 General . 5
6.2 Instrument-based evaluation . 6
6.3 User-based evaluation . 6
7 Conformance . 6
Annex A (informative) Ergonomics and ergonomic data for handling and manipulation of
packaging . 7
Annex B (informative) Examples of packages of ease of handling and manipulation .20
Bibliography .26
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso
.org/iso/foreword .html.
This document was prepared by Technical Committee ISO/TC 122, Packaging.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/members .html.
iv © ISO 2019 – All rights reserved

Introduction
While packages have become usable to a wide user range, including older people and people with
disabilities, some users have difficulties with handling and manipulating packages. This includes
holding, lifting, carrying, and grasping packages. These difficulties can be due to a heavy weight or
a large size which is hard to lift or grasp for people with reduced physical abilities because of age or
physical impairments. These problems, which are clearly addressing accessibility issues, should be
solved with urgent attention for consumer packages to be used widely by users who have weakened or
limited physical abilities.
Standards for increasing accessibility in packaging have been developed progressively for some
particular issues, such as ease of opening and clear information and marking, as well as some specific
cases, such as Braille on medicinal packages. While these standards have contributed effectively to
make packages accessible, they still do not cover all the accessibility issues related to handling and
manipulation of packages, even though the issues have been clearly addressed in the general framework
of a set of accessibility standards in packaging.
This document was developed with an intention to provide requirements and recommendations with
regard to handling and manipulation for increasing accessibility of packaging in the concepts and goals
[1] [2]
which are expressed in ISO/IEC Guide 71 and ISO/TR 22411 .
INTERNATIONAL STANDARD ISO 22015:2019(E)
Packaging — Accessible design — Handling and
manipulation
1 Scope
This document provides requirements and recommendations in designing consumer packages,
independent of material, to increase accessibility with regard to handling and manipulation. The
document considers packaging needs from a wide range of users with diverse human abilities and
needs in diverse contexts of use.
Handling and manipulation include human physical abilities like holding, lifting, carrying, pulling,
pushing, sliding, grasping, twisting, tearing and any combination of those actions related to portability,
opening, re-closing and taking out contents of packages as well as to storage and disposal. Requirements
and recommendations with regard to those abilities are provided for people with special needs
including older people and people with disabilities in their handling and manipulation of packages. This
document focuses on physical handling and m
...


INTERNATIONAL ISO
STANDARD 22015
First edition
2019-07
Packaging — Accessible design —
Handling and manipulation
Emballages — Conception accessible — Manutention et manipulation
Reference number
©
ISO 2019
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Design considerations for increasing accessibility in handling and manipulation .2
4.1 General . 2
4.1.1 General considerations . 2
4.1.2 Mapping . 2
4.1.3 Affordance . 2
4.1.4 Feedback . 2
4.1.5 Avoidance of simultaneous multiple operations . 2
4.2 Weight and shape . 3
4.2.1 Weight . 3
4.2.2 Shape . 3
4.2.3 Grip and grip size . 3
4.2.4 Balance and stability . 3
4.3 Ease of manipulation for opening and reclosing . 3
4.3.1 Opening and reclosing mechanisms . 3
4.3.2 Screw-tops . 4
4.3.3 Top seals . 4
4.3.4 Tearing . 4
4.3.5 Lids . 4
4.4 Ease of use: taking out contents . 4
4.4.1 Measured dispensing . 4
4.4.2 Prevention of splashing or spilling . 4
4.5 Storage . 4
4.6 Disposal and recycle . 4
4.6.1 Disposal and separation . 4
4.6.2 Folding and crushing . 5
5 Safety . 5
5.1 General . 5
5.1.1 Foolproof . 5
5.1.2 Failsafe . 5
5.2 Specific considerations . 5
5.2.1 Sharp points or edges . 5
5.2.2 Weight . 5
5.2.3 Heat protection . 5
6 Evaluation of handling and manipulation . 5
6.1 General . 5
6.2 Instrument-based evaluation . 6
6.3 User-based evaluation . 6
7 Conformance . 6
Annex A (informative) Ergonomics and ergonomic data for handling and manipulation of
packaging . 7
Annex B (informative) Examples of packages of ease of handling and manipulation .20
Bibliography .26
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso
.org/iso/foreword .html.
This document was prepared by Technical Committee ISO/TC 122, Packaging.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/members .html.
iv © ISO 2019 – All rights reserved

Introduction
While packages have become usable to a wide user range, including older people and people with
disabilities, some users have difficulties with handling and manipulating packages. This includes
holding, lifting, carrying, and grasping packages. These difficulties can be due to a heavy weight or
a large size which is hard to lift or grasp for people with reduced physical abilities because of age or
physical impairments. These problems, which are clearly addressing accessibility issues, should be
solved with urgent attention for consumer packages to be used widely by users who have weakened or
limited physical abilities.
Standards for increasing accessibility in packaging have been developed progressively for some
particular issues, such as ease of opening and clear information and marking, as well as some specific
cases, such as Braille on medicinal packages. While these standards have contributed effectively to
make packages accessible, they still do not cover all the accessibility issues related to handling and
manipulation of packages, even though the issues have been clearly addressed in the general framework
of a set of accessibility standards in packaging.
This document was developed with an intention to provide requirements and recommendations with
regard to handling and manipulation for increasing accessibility of packaging in the concepts and goals
[1] [2]
which are expressed in ISO/IEC Guide 71 and ISO/TR 22411 .
INTERNATIONAL STANDARD ISO 22015:2019(E)
Packaging — Accessible design — Handling and
manipulation
1 Scope
This document provides requirements and recommendations in designing consumer packages,
independent of material, to increase accessibility with regard to handling and manipulation. The
document considers packaging needs from a wide range of users with diverse human abilities and
needs in diverse contexts of use.
Handling and manipulation include human physical abilities like holding, lifting, carrying, pulling,
pushing, sliding, grasping, twisting, tearing and any combination of those actions related to portability,
opening, re-closing and taking out contents of packages as well as to storage and disposal. Requirements
and recommendations with regard to those abilities are provided for people with special needs
including older people and people with disabilities in their handling and manipulation of packages. This
document focuses on physical handling and m
...

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