Information technology — Data centre facilities and infrastructures — Part 7: Management and operational information

ISO/IEC TS 22237-7:2018 specifies processes for the management and operation of data centres. The primary focus of this document is the operational processes necessary to deliver the expected level of resilience, availability, risk management, risk mitigation, capacity planning, security and energy efficiency. The secondary focus is on management processes to align the actual and future demands of users.

Technologie de l’information — Installation et infrastructures de centres de traitement de données — Partie 7: Informations de gestion et de fonctionnement

General Information

Status
Published
Publication Date
26-Apr-2018
Current Stage
9093 - International Standard confirmed
Completion Date
20-Sep-2021
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ISO/IEC TS 22237-7:2018 - Information technology -- Data centre facilities and infrastructures
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TECHNICAL ISO/IEC TS
SPECIFICATION 22237-7
First edition
2018-05
Information technology — Data centre
facilities and infrastructures —
Part 7:
Management and operational
information
Technologie de l’information — Installation et infrastructures de
centres de traitement de données —
Partie 7: Informations de gestion et de fonctionnement
Reference number
ISO/IEC TS 22237-7:2018(E)
©
ISO/IEC 2018

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ISO/IEC TS 22237-7:2018(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2018
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO/IEC 2018 – All rights reserved

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ISO/IEC TS 22237-7:2018(E)

Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 2
3 Terms, definitions and abbreviated terms . 2
3.1 Terms and definitions . 2
3.2 Abbreviated terms . 4
4 Conformance . 4
5 Operational information and parameters . 5
5.1 General . 5
5.2 Building construction as per ISO/IEC TS 22237-2 . 5
5.3 Power distribution as per ISO/IEC TS 22237-3 . 5
5.3.1 General. 5
5.3.2 Generator parameters . 6
5.4 Environmental control as per ISO/IEC TS 22237-4 . 7
5.4.1 General. 7
5.4.2 Air handling parameters . 7
5.4.3 Cooling parameters . 7
5.4.4 Humidity parameters . . 8
5.5 Telecommunications cabling infrastructure as per ISO/IEC TS 22237-5 . 8
5.6 Security systems as per ISO/IEC TS 22237-6 . 8
6 Acceptance test . 8
6.1 General . 8
6.2 Building construction (ISO/IEC TS 22237-2) tests . 9
6.3 Power distribution (ISO/IEC TS 22237-3) tests . 9
6.4 Environmental control (ISO/IEC TS 22237-4) tests .10
6.5 Telecommunications cabling infrastructure (ISO/IEC TS 22237-5) tests .10
6.6 Security systems (ISO/IEC TS 22237-6) tests . .10
6.7 Energy efficiency enablement tests .10
6.8 Energy efficiency strategy tests .10
6.9 Monitoring tests .10
7 Operational processes .11
7.1 General .11
7.2 Operations management .11
7.2.1 Purpose .11
7.2.2 Activities.11
7.2.3 Base KPI .12
7.2.4 Advanced KPI .12
7.3 Incident management .12
7.3.1 Purpose .12
7.3.2 Activities.12
7.3.3 Base KPI: Mean time to repair (MTTR) .13
7.3.4 Advanced KPI: SLA compliance .13
7.4 Change management .13
7.4.1 Purpose .13
7.4.2 Activities.13
7.4.3 Base KPI: Complete change logging .14
7.4.4 Advanced KPI .14
7.5 Asset and configuration management .14
7.5.1 Purpose .14
7.5.2 Activities.15
7.5.3 Base KPI .15
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ISO/IEC TS 22237-7:2018(E)

7.6 Capacity management .15
7.6.1 Purpose .15
7.6.2 Activities.16
7.6.3 Base KPI: Balance of actual usage and capacity reserve.17
8 Management processes .17
8.1 General .17
8.2 Availability management .18
8.2.1 Purpose .18
8.2.2 Activities.18
8.2.3 Base KPI: Availability accounted to data centre’s responsibility .19
8.2.4 Advanced KPI: Periods of reduced resilience .19
8.3 Security management .19
8.3.1 Purpose .19
8.3.2 Activities.19
8.3.3 Base KPI: number of security incidents .20
8.4 Resource management .20
8.4.1 Purpose .20
8.4.2 Activities.20
8.4.3 Base KPIs .21
8.5 Energy management .23
8.5.1 Purpose .23
8.5.2 Activities.23
8.5.3 Base KPI .23
8.5.4 Advanced KPI .24
8.6 Product lifecycle management .26
8.6.1 Purpose .26
8.6.2 Activities.27
8.6.3 Base KPI: Deviation from expected product properties .27
8.7 Cost management .27
8.7.1 Purpose .27
8.7.2 Activities.28
8.7.3 Base KPI .28
8.8 Data centre strategy .29
8.8.1 Purpose .29
8.8.2 Activities.29
8.8.3 Base KPI: Actuality of agreed strategy .30
8.9 Service level management.30
8.9.1 Purpose .30
8.9.2 Activities.30
8.9.3 Base KPI: Discrepancy between service quality and SLA .31
8.10 Customer management .31
8.10.1 General.31
8.10.2 Purpose .31
8.10.3 Activities.31
8.10.4 Base KPI: Policy compliance .32
8.10.5 Advanced KPI: Complaints about communication .32
Annex A (informative) Example for process implementation .33
Annex B (normative) Security systems .35
Bibliography .39
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ISO/IEC TS 22237-7:2018(E)

Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are
members of ISO or IEC participate in the development of International Standards through technical
committees established by the respective organization to deal with particular fields of technical
activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international
organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the
work. In the field of information technology, ISO and IEC have established a joint technical committee,
ISO/IEC JTC 1.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for
the different types of document should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject
of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent
rights. Details of any patent rights identified during the development of the document will be in the
Introduction and/or on the ISO list of patent declarations received (see www .iso .org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following
URL: www .iso .org/iso/foreword .html.
This document was prepared by Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 39, Sustainability for and by Information Technology.
A list of all parts in the ISO/IEC TS 22237 series can be found on the ISO website.
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ISO/IEC TS 22237-7:2018(E)

Introduction
The unrestricted access to internet-based information demanded by the information society has led to
an exponential growth of both internet traffic and the volume of stored/retrieved data. Data centres
are housing and supporting the information technology and network telecommunications equipment
for data processing, data storage and data transport. They are required both by network operators
(delivering those services to customer premises) and by enterprises within those customer premises.
Data centres need to provide modular, scalable and flexible facilities and infrastructures to easily
accommodate the rapidly changing requirements of the market. In addition, energy consumption of data
centres has become critical both from an environmental point of view (reduction of carbon footprint)
and with respect to economical considerations (cost of energy) for the data centre operator.
The implementation of data centres varies in terms of:
a) purpose (enterprise, co-location, co-hosting, or network operator facilities);
b) security level;
c) physical size;
d) accommodation (mobile, temporary and permanent constructions).
The needs of data centres also vary in terms of availability of service, the provision of security and
the objectives for energy efficiency. These needs and objectives influence the design of data centres
in terms of building construction, power distribution, environmental control and physical security.
Effective management and operational information is required to monitor achievement of the defined
needs and objectives.
The ISO/IEC TS 22237 series specifies requirements and recommendations to support the various
parties involved in the design, planning, procurement, integration, installation, operation and
maintenance of facilities and infrastructures within data centres. These parties include:
1) owners, facility managers, ICT managers, project managers, main contractors;
2) architects, consultants, building designers and builders, system and installation designers;
3) facility and infrastructure integrators, suppliers of equipment;
4) installers, maintainers.
At the time of publication of this document, the ISO/IEC TS 22237 series will comprise the following
documents:
ISO/IEC TS 22237-1, Information technology — Data centre facilities and infrastructures — Part 1: General
concepts;
ISO/IEC TS 22237-2, Information technology — Data centre facilities and infrastructures — Part 2:
Building construction;
ISO/IEC TS 22237-3, Information technology — Data centre facilities and infrastructures — Part 3: Power
distribution;
ISO/IEC TS 22237-4, Information technology — Data centre facilities and infrastructures — Part 4:
Environmental control;
ISO/IEC TS 22237-5, Information technology — Data centre facilities and infrastructures — Part 5:
Telecommunications cabling infrastructure;
ISO/IEC TS 22237-6, Information technology — Data centre facilities and infrastructures — Part 6:
Security systems;
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ISO/IEC TS 22237-7:2018(E)

ISO/IEC TS 22237-7, Information technology — Data centre facilities and infrastructures — Part 7:
Management and operational information;
The inter-relationship of the specifications within the ISO/IEC TS 22237 series is shown in Figure 1.
Figure 1 — Schematic relationship between the ISO/IEC TS 22237 series of documents
ISO/IEC TS 22237-2 to ISO/IEC TS 22237-6 specify requirements and recommendations for particular
facilities and infrastructures to support the relevant classification for “availability”, “physical security”
and “energy efficiency enablement” selected from ISO/IEC TS 22237-1.
This document addresses the operational and management information (in accordance with the
requirements of ISO/IEC TS 22237-1). A data centre’s primary function typically is to house large
quantities of computer and telecommunications hardware which affects the construction, operation,
and physical security. Most of the data centres may impose special security requirements. Therefore,
the planning of a data centre by the designer and the various engineering disciplines that will assist in
the planning and implementation of the design of the data centre, i.e. electrical, mechanical, security,
etc. shall be carried out in cooperation with the IT and telecommunications personnel, network
professionals, the facilities manager, the IT end users, and any other personnel involved.
This document is intended for use by and collaboration between facility managers, ICT managers, and
main contractors.
The ISO/IEC TS 22237 series does not address the selection of information technology and network
telecommunications equipment, software and associated configuration issues.
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TECHNICAL SPECIFICATION ISO/IEC TS 22237-7:2018(E)
Information technology — Data centre facilities and
infrastructures —
Part 7:
Management and operational information
1 Scope
This document specifies processes for the management and operation of data centres. The primary
focus of this document is the operational processes necessary to deliver the expected level of resilience,
availability, risk management, risk mitigation, capacity planning, security and energy efficiency.
The secondary focus is on management processes to align the actual and future demands of users.
Figure 2 shows an overview of related processes.
The transition from planning and building to operation of a data centre is considered as part of the
acceptance test process in Clause 6.
Figure 2 — Data centre management processes overview
NOTE 1 Only processes specific for data centres are in the scope of this document. Business processes like
people management, financial management, etc. are out of scope.
NOTE 2 Specific skill sets are required of those working in and operating a data centre.
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ISO/IEC TS 22237-7:2018(E)

2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO/IEC TS 22237-1:2018, Information technology — Data centre facilities and infrastructures — Part 1:
General concepts
ISO/IEC TS 22237-2, Information technology — Data centre facilities and infrastructures — Part 2:
Building construction
ISO/IEC TS 22237-3, Information technology — Data centre facilities and infrastructures — Part 3: Power
distribution
ISO/IEC TS 22237-4, Information technology — Data centre facilities and infrastructures — Part 4:
Environmental control
ISO/IEC TS 22237-5, Information technology — Data centre facilities and infrastructures — Part 5:
Telecommunications cabling infrastructure
ISO/IEC TS 22237-6, Information technology — Data centre facilities and infrastructures — Part 6:
Security systems
3 Terms, definitions and abbreviated terms
3.1 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO/IEC TS 22237-1 to ISO/
IEC TS 22237-6 and the following apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— IEC Electropedia: available
...

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