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ISO/IEC TS 22237-7:2018

(Main)

Information technology — Data centre facilities and infrastructures — Part 7: Management and operational information

Information technology — Data centre facilities and infrastructures — Part 7: Management and operational information

ISO/IEC TS 22237-7:2018 specifies processes for the management and operation of data centres. The primary focus of this document is the operational processes necessary to deliver the expected level of resilience, availability, risk management, risk mitigation, capacity planning, security and energy efficiency. The secondary focus is on management processes to align the actual and future demands of users.

Technologie de l’information — Installation et infrastructures de centres de traitement de données — Partie 7: Informations de gestion et de fonctionnement

General Information

Status
Published
Publication Date
26-Apr-2018
ICS
35.020 - Information technology (IT) in general
Technical Committee
ISO/IEC JTC 1/SC 39 - Sustainability, IT and data centres
Drafting Committee
ISO/IEC JTC 1/SC 39/WG 3 - Sustainable facilities and infrastructures
Current Stage
9020 - International Standard under periodical review
Start Date
15-Jul-2024
Completion Date
15-Jul-2024
Ref Project

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ISO/IEC TS 22237-7:2018 - Information technology -- Data centre facilities and infrastructuresISO/IEC TS 22237-7:2018 - Information technology -- Data centre facilities and infrastructures
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ISO/IEC TS 22237-7:2018 - Information technology -- Data centre facilities and infrastructures
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ISO/IEC TS 22237-7:2018 - Information technology — Data centre facilities and infrastructures — Part 7: Management and operational information Released:4/27/2018ISO/IEC TS 22237-7:2018 - Information technology — Data centre facilities and infrastructures — Part 7: Management and operational information Released:4/27/2018
PreviousNext
Technical specification
ISO/IEC TS 22237-7:2018 - Information technology — Data centre facilities and infrastructures — Part 7: Management and operational information Released:4/27/2018
English language
39 pages
sale 15% off
Preview
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Standards Content (Sample)


TECHNICAL ISO/IEC TS
SPECIFICATION 22237-7
First edition
2018-05
Information technology — Data centre
facilities and infrastructures —
Part 7:
Management and operational
information
Technologie de l’information — Installation et infrastructures de
centres de traitement de données —
Partie 7: Informations de gestion et de fonctionnement
Reference number
©
ISO/IEC 2018
© ISO/IEC 2018
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO/IEC 2018 – All rights reserved

Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 2
3 Terms, definitions and abbreviated terms . 2
3.1 Terms and definitions . 2
3.2 Abbreviated terms . 4
4 Conformance . 4
5 Operational information and parameters . 5
5.1 General . 5
5.2 Building construction as per ISO/IEC TS 22237-2 . 5
5.3 Power distribution as per ISO/IEC TS 22237-3 . 5
5.3.1 General. 5
5.3.2 Generator parameters . 6
5.4 Environmental control as per ISO/IEC TS 22237-4 . 7
5.4.1 General. 7
5.4.2 Air handling parameters . 7
5.4.3 Cooling parameters . 7
5.4.4 Humidity parameters . . 8
5.5 Telecommunications cabling infrastructure as per ISO/IEC TS 22237-5 . 8
5.6 Security systems as per ISO/IEC TS 22237-6 . 8
6 Acceptance test . 8
6.1 General . 8
6.2 Building construction (ISO/IEC TS 22237-2) tests . 9
6.3 Power distribution (ISO/IEC TS 22237-3) tests . 9
6.4 Environmental control (ISO/IEC TS 22237-4) tests .10
6.5 Telecommunications cabling infrastructure (ISO/IEC TS 22237-5) tests .10
6.6 Security systems (ISO/IEC TS 22237-6) tests . .10
6.7 Energy efficiency enablement tests .10
6.8 Energy efficiency strategy tests .10
6.9 Monitoring tests .10
7 Operational processes .11
7.1 General .11
7.2 Operations management .11
7.2.1 Purpose .11
7.2.2 Activities.11
7.2.3 Base KPI .12
7.2.4 Advanced KPI .12
7.3 Incident management .12
7.3.1 Purpose .12
7.3.2 Activities.12
7.3.3 Base KPI: Mean time to repair (MTTR) .13
7.3.4 Advanced KPI: SLA compliance .13
7.4 Change management .13
7.4.1 Purpose .13
7.4.2 Activities.13
7.4.3 Base KPI: Complete change logging .14
7.4.4 Advanced KPI .14
7.5 Asset and configuration management .14
7.5.1 Purpose .14
7.5.2 Activities.15
7.5.3 Base KPI .15
© ISO/IEC 2018 – All rights reserved iii

7.6 Capacity management .15
7.6.1 Purpose .15
7.6.2 Activities.16
7.6.3 Base KPI: Balance of actual usage and capacity reserve.17
8 Management processes .17
8.1 General .17
8.2 Availability management .18
8.2.1 Purpose .18
8.2.2 Activities.18
8.2.3 Base KPI: Availability accounted to data centre’s responsibility .19
8.2.4 Advanced KPI: Periods of reduced resilience .19
8.3 Security management .19
8.3.1 Purpose .19
8.3.2 Activities.19
8.3.3 Base KPI: number of security incidents .20
8.4 Resource management .20
8.4.1 Purpose .20
8.4.2 Activities.20
8.4.3 Base KPIs .21
8.5 Energy management .23
8.5.1 Purpose .23
8.5.2 Activities.
...


TECHNICAL ISO/IEC TS
SPECIFICATION 22237-7
First edition
2018-05
Information technology — Data centre
facilities and infrastructures —
Part 7:
Management and operational
information
Technologie de l’information — Installation et infrastructures de
centres de traitement de données —
Partie 7: Informations de gestion et de fonctionnement
Reference number
©
ISO/IEC 2018
© ISO/IEC 2018
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO/IEC 2018 – All rights reserved

Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 2
3 Terms, definitions and abbreviated terms . 2
3.1 Terms and definitions . 2
3.2 Abbreviated terms . 4
4 Conformance . 4
5 Operational information and parameters . 5
5.1 General . 5
5.2 Building construction as per ISO/IEC TS 22237-2 . 5
5.3 Power distribution as per ISO/IEC TS 22237-3 . 5
5.3.1 General. 5
5.3.2 Generator parameters . 6
5.4 Environmental control as per ISO/IEC TS 22237-4 . 7
5.4.1 General. 7
5.4.2 Air handling parameters . 7
5.4.3 Cooling parameters . 7
5.4.4 Humidity parameters . . 8
5.5 Telecommunications cabling infrastructure as per ISO/IEC TS 22237-5 . 8
5.6 Security systems as per ISO/IEC TS 22237-6 . 8
6 Acceptance test . 8
6.1 General . 8
6.2 Building construction (ISO/IEC TS 22237-2) tests . 9
6.3 Power distribution (ISO/IEC TS 22237-3) tests . 9
6.4 Environmental control (ISO/IEC TS 22237-4) tests .10
6.5 Telecommunications cabling infrastructure (ISO/IEC TS 22237-5) tests .10
6.6 Security systems (ISO/IEC TS 22237-6) tests . .10
6.7 Energy efficiency enablement tests .10
6.8 Energy efficiency strategy tests .10
6.9 Monitoring tests .10
7 Operational processes .11
7.1 General .11
7.2 Operations management .11
7.2.1 Purpose .11
7.2.2 Activities.11
7.2.3 Base KPI .12
7.2.4 Advanced KPI .12
7.3 Incident management .12
7.3.1 Purpose .12
7.3.2 Activities.12
7.3.3 Base KPI: Mean time to repair (MTTR) .13
7.3.4 Advanced KPI: SLA compliance .13
7.4 Change management .13
7.4.1 Purpose .13
7.4.2 Activities.13
7.4.3 Base KPI: Complete change logging .14
7.4.4 Advanced KPI .14
7.5 Asset and configuration management .14
7.5.1 Purpose .14
7.5.2 Activities.15
7.5.3 Base KPI .15
© ISO/IEC 2018 – All rights reserved iii

7.6 Capacity management .15
7.6.1 Purpose .15
7.6.2 Activities.16
7.6.3 Base KPI: Balance of actual usage and capacity reserve.17
8 Management processes .17
8.1 General .17
8.2 Availability management .18
8.2.1 Purpose .18
8.2.2 Activities.18
8.2.3 Base KPI: Availability accounted to data centre’s responsibility .19
8.2.4 Advanced KPI: Periods of reduced resilience .19
8.3 Security management .19
8.3.1 Purpose .19
8.3.2 Activities.19
8.3.3 Base KPI: number of security incidents .20
8.4 Resource management .20
8.4.1 Purpose .20
8.4.2 Activities.20
8.4.3 Base KPIs .21
8.5 Energy management .23
8.5.1 Purpose .23
8.5.2 Activities.
...

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