ASTM E2915-13(2020)
(Guide)Standard Guide for Emergency Operations Center (EOC) Management
Standard Guide for Emergency Operations Center (EOC) Management
SIGNIFICANCE AND USE
5.1 Coordination of response and recovery support cannot be performed well if the EOC team lacks an appropriate operating environment. An operating environment that increases stress in staff or hinders the ability to perform basic tasks will ultimately degrade the effectiveness of the EOC team. EOC management must be accomplished in parallel with incident management support and should be transparent to the EOC team. EOC management must also be consistent with and support the incident management system used by the EOC team (for example, the Incident Command System mandated for use in the United States under the National Incident Management System). Effective EOC management can be attributed to good preplanning and related training. This guide provides the emergency management community with practical concepts and approaches for effective EOC management.
SCOPE
1.1 This guide provides general guidelines for the management of an emergency operations center (EOC) prior to, during, and after activation for emergency or disaster support.
1.2 An EOC is where the coordination of response and recovery support is performed, but the EOC is also a physical location that generates its own demands. For the EOC team to perform effectively, the physical and organizational demands of the EOC as a facility must be met. EOC management is distinct from the operational management of the incident.
1.3 This guide may also serve as a foundation for management of a smaller facility such as a department operations center (DOC), larger facilities such as a regional operations center (ROC), or state operations center (SOC) with a broader area of responsibility and more extensive need to communicate and coordinate with others.
1.4 This guide applies to fixed facilities and does not specifically address portable or field-deployable EOCs at temporary locations, virtual EOCs using communications technology to link geographically separated participants, or EOC relocation under a Continuity of Operations Plan (COOP). However, elements within this document will apply to these situations.
1.5 This guide is the second in a series regarding the EOC. For the Standard Guide for EOC Development, see Guide E2668.
1.6 This document includes some references and terminology specific to the United States of America but may be adapted for use elsewhere.
1.7 This standard does not purport to address all of the safety concerns, if any, associated with its use. It is the responsibility of the user of this standard to establish appropriate safety, health, and environmental practices and determine the applicability of regulatory limitations prior to use.
1.8 This international standard was developed in accordance with internationally recognized principles on standardization established in the Decision on Principles for the Development of International Standards, Guides and Recommendations issued by the World Trade Organization Technical Barriers to Trade (TBT) Committee.
General Information
Standards Content (Sample)
This international standard was developed in accordance with internationally recognized principles on standardization established in the Decision on Principles for the
Development of International Standards, Guides and Recommendations issued by the World Trade Organization Technical Barriers to Trade (TBT) Committee.
Designation: E2915 − 13 (Reapproved 2020)
Standard Guide for
1
Emergency Operations Center (EOC) Management
This standard is issued under the fixed designation E2915; the number immediately following the designation indicates the year of
original adoption or, in the case of revision, the year of last revision. A number in parentheses indicates the year of last reapproval. A
superscript epsilon (´) indicates an editorial change since the last revision or reapproval.
1. Scope ization established in the Decision on Principles for the
Development of International Standards, Guides and Recom-
1.1 This guide provides general guidelines for the manage-
mendations issued by the World Trade Organization Technical
ment of an emergency operations center (EOC) prior to,
Barriers to Trade (TBT) Committee.
during, and after activation for emergency or disaster support.
1.2 An EOC is where the coordination of response and 2. Referenced Documents
recovery support is performed, but the EOC is also a physical 2
2.1 ASTM Standards:
location that generates its own demands. For the EOC team to
E2668 Guide for Emergency Operations Center (EOC) De-
perform effectively, the physical and organizational demands 3
velopment (Withdrawn 2019)
of the EOC as a facility must be met. EOC management is 4
2.2 NFPA Standard:
distinct from the operational management of the incident.
NFPA 1600 Standard on Disaster/Emergency Management
1.3 This guide may also serve as a foundation for manage- and Business Continuity Programs
ment of a smaller facility such as a department operations
NFPA 1561 Standard of Emergency Services Incident Man-
center (DOC), larger facilities such as a regional operations agement System
center (ROC), or state operations center (SOC) with a broader
3. Terminology
area of responsibility and more extensive need to communicate
and coordinate with others.
3.1 Definitions of Terms Specific to This Standard:
3.1.1 authority having jurisdiction (AHJ), n—the
1.4 This guide applies to fixed facilities and does not
organization, office, or individual responsible for approving
specifically address portable or field-deployable EOCs at
equipment, materials, an installation, or a procedure.
temporary locations, virtual EOCs using communications tech-
NFPA 1561
nology to link geographically separated participants, or EOC
relocation under a Continuity of Operations Plan (COOP). 3.1.2 EOC Coordinator, n—individual with responsibility
However, elements within this document will apply to these for managing the EOC facility, systems, and procedures during
situations.
activation of the EOC.
3.1.3 EOC Planner, n—individual with responsibility for
1.5 This guide is the second in a series regarding the EOC.
managing and developing the EOC facility, systems, and
For the Standard Guide for EOC Development, see Guide
procedures prior to activation of the EOC (that is, during
E2668.
day-to-day operations).
1.6 This document includes some references and terminol-
3.1.4 EOC team, n—the staff occupying the EOC for the
ogy specific to the United States of America but may be
purpose of coordinating response and recovery operations.
adapted for use elsewhere.
3.1.5 established EOC, n—facility temporarily created to
1.7 This standard does not purport to address all of the
manage or coordinate emergency operations or like functions.
safety concerns, if any, associated with its use. It is the
responsibility of the user of this standard to establish appro-
3.1.6 standing EOC, n—existing fixed facility that serves as
priate safety, health, and environmental practices and deter-
a location for entities to manage or coordinate emergency
mine the applicability of regulatory limitations prior to use.
operations or like functions.
1.8 This international standard was developed in accor-
dance with internationally recognized principles on standard-
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For referenced ASTM standards, visit the ASTM website, www.astm.org, or
contact ASTM Customer Service at service@astm.org. For Annual Book of ASTM
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This guide is under the jurisdiction of ASTM Committee E54 on Homeland Standards volume information, refer to the standard’s Document Summary page on
Security Applications and is the direct responsibility of Subcommittee E54.02 on the ASTM website.
3
Emergency Preparedness, Training, and Procedures. The last approved version of this historical standard is referenced on
Current edition approved Nov. 1, 2020. Published November 2020. Originally www.astm.org.
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approved in 2013. Last previous edition approved in 2013 as E2915 – 13. DOI: Available from National Fire Protection Association (NFPA), 1 Batterymarch
10.1520/E2915-13R20. Park, Quincy, MA 02169-7471, http://www.
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