ISO 21406:2020
(Main)Tourism and related services — Yacht harbours — Essential requirements for luxury harbours
Tourism and related services — Yacht harbours — Essential requirements for luxury harbours
This document establishes minimum requirements for commercial and non-commercial harbours for yachts (defined for the purposes of this document in 3.24) to deliver luxury facilities and services to the yachting community. It details the requirements for a luxury yacht harbour to be considered a luxury facility, providing exceptional levels of customer service to meet the user's needs in a time-efficient way. This document does not cover specifics of yards, dry stacks, dry-docking areas, dry storages, fuel stations or nearby beaches. This document does not cover risks in case of abnormal weather conditions above wind force 9 on the Beaufort scale, extreme sea conditions or rogue waves.
Tourisme et services connexes — Ports de plaisance — Exigences essentielles relatives aux ports de luxe
General Information
Standards Content (Sample)
INTERNATIONAL ISO
STANDARD 21406
First edition
2020-03
Tourism and related services — Yacht
harbours — Essential requirements
for luxury harbours
Tourisme et services connexes — Ports de plaisance — Exigences
essentielles relatives aux ports de luxe
Reference number
ISO 21406:2020(E)
©
ISO 2020
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ISO 21406:2020(E)
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© ISO 2020
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ISO 21406:2020(E)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 General requirements . 3
4.1 Leg al and other requirements . 3
4.2 Privacy . 4
4.3 Security . 4
4.4 Comfort and style . 4
4.5 Office . 4
4.6 Staff . 5
4.6.1 Staff structure . 5
4.6.2 Staff qualification and performance. 5
4.6.3 Staff functions . 5
4.6.4 Staff identification and appearance . 6
4.6.5 Staff code of conduct . 6
4.7 Administration . 6
4.8 Insurance . 7
4.9 User feedback . 7
5 Environmental requirements . 7
5.1 General . 7
5.2 Environmental code of conduct. 7
5.3 Oil and fuel spill . 8
5.4 Grey water, black water, bilge water and hazardous substances . 8
5.5 Lighting design . 8
6 Safety requirements . 8
6.1 General . 8
6.2 Pathways . 8
6.3 First aid . 9
6.4 Firefighting . 9
6.5 Lifesaving equipment . 9
6.6 Illumination . 9
6.7 Contingency and emergency action plan .10
6.8 Drills .10
7 Signage .10
7.1 General .10
7.2 Graphical symbols .10
7.3 Information point .11
7.4 Entrances .12
8 Services .12
8.1 General .12
8.2 Luxury services .12
8.3 Fresh water .13
8.4 Potable water .13
8.5 Toilet .13
8.6 Showers .13
8.7 Electricity .14
8.8 Vehicle parking and traffic .14
8.9 Food and beverage .14
8.10 Catering services .15
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ISO 21406:2020(E)
8.11 Chandlery and craft equipment .15
8.12 Repair and maintenance .15
8.13 Internet and Wi-Fi access .15
8.14 Auxiliary craft.16
8.15 Laundry and laundry services .16
8.16 Fuelling .16
8.17 Concierge services .16
8.18 Transportation services for persons .16
8.19 Extra means for embarking and disembarking .16
8.20 On-land accommodation .16
8.21 Medical services .16
8.22 Helipad .16
9 Luxury yacht harbour upkeep .17
9.1 Maintenance and cleaning programmes .17
9.2 Tests and inspections .17
Annex A (informative) “Drinking water” or “potable water” .18
Bibliography .19
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ISO 21406:2020(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
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ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
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iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 228, Tourism and related services.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
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ISO 21406:2020(E)
Introduction
Yacht harbours have a measurable and increasing social, commercial and environmental influence. All
this has been taken into account and motivates the development of this document due to the itinerant
nature of yachts and the yachting tourism community.
Recognizing that every yacht harbour is unique, the aim of this document is to provide yacht harbour
operators with a practical tool to:
— promote health, safety and respect for the environment;
— help the development of yacht harbours, surrounding spaces and communities by sharing global
practices;
— provide nautical tourists with harmonized information and services across yacht harbours and to
give them a broad choice of offers regardless of the yacht harbour’s location.
The need to establish a standard for luxury yacht harbours was identified on the completion of the
ISO 13687 series, which covers minimum requirements for basic, intermediate and high service level
yacht harbours.
Owners of the type of yacht covered by this document expect exclusive, bespoke facilities and services.
The goods and services they expect are not considered a necessity but bring pleasure, happiness, ease
and comfort.
Yachts (as defined in 3.24) have permanent professional crew all year round, averaging from nine crew
members for a 40 m yacht to more than 60 crew members for a 100 m yacht. Luxury yacht harbours
with berth capacity for such yachts often become communities sharing similar interests, needs and
expectations.
A luxury yacht harbour (as defined in 3.25) provides facilities and services to accommodate yachts. As
a home port, it typically provides all the technical infrastructure and domestic services that yachts and
their crew may require on a daily basis. As a luxury yacht harbour for temporary berthing facilities, it
typically meets the needs of the visiting users and offers the services necessary in order to prepare a
yacht before they move on.
A yacht harbour that fulfils all requirements listed in this document can be called a “luxury” yacht
harbour.
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INTERNATIONAL STANDARD ISO 21406:2020(E)
Tourism and related services — Yacht harbours —
Essential requirements for luxury harbours
1 Scope
This document establishes minimum requirements for commercial and non-commercial harbours for
yachts (defined for the purposes of this document in 3.24) to deliver luxury facilities and services to the
yachting community.
It details the requirements for a luxury yacht harbour to be considered a luxury facility, providing
exceptional levels of customer service to meet the user’s needs in a time-efficient way.
This document does not cover specifics of yards, dry stacks, dry-docking areas, dry storages, fuel
stations or nearby beaches.
This document does not cover risks in case of abnormal weather conditions above wind force 9 on the
Beaufort scale, extreme sea conditions or rogue waves.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
3.1
bilge water
water that collects in the deepest point of a craft (3.4)
Note 1 to entry: Bilge water can contain oil, detergents, solvents, chemicals and other contaminants
3.2
black water
waste (3.22) water and excreta from water closets (WCs), excluding grey water (3.8)
3.3
clutter
loss of distance perception due to grouping of lights (e.g. from piers to upland facilities, advertising)
3.4
craft
vessel of any length regardless of use
3.5
dockhand
staff member assisting the craft’s (3.4) crew to moor the craft
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ISO 21406:2020(E)
3.6
fresh water
water with a low concentration of dissolved salts used typically for sanitation, showering, washing,
bathing, boiling and similar, but not for direct human consumption
3.7
glare
condition of vision in which there is discomfort or a reduction in the ability to see details or objects,
caused by an unsuitable distribution or range of luminance or by extreme contrasts (e.g. sun, car
headlights)
3.8
grey water
waste (3.22) water from household, baths and showers, hand basins and kitchen sinks but excluding
black water (3.2)
3.9
hazardous waste
waste (3.22) that is potentially harmful to human beings, property or the environment
3.10
information point
easily identifiable and readily accessible (3.14) place to display yacht-harbour-related information
3.11
light trespass
unwanted impingement of light from external light sources such as nearby buildings and street lights
3.12
over-illumination
installation of more light than is necessary for safety (e.g. in open areas, parking, piers, water)
3.13
potable water
water which is intended for direct human consumption
Note 1 to entry: For further information on differentiation between fresh water and potable water, see Annex A.
3.14
readily accessible
capable of being reached without the use of tools
Note 1 to entry: Keys are considered to be tools.
3.15
safety ladder
device to climb out of the water without assistance
3.16
shower
cubicle in which a person can stand under a spray of water
3.17
shower facility
enclosed space containing one or more showers (3.16)
3.18
skyglow
brightening of the night sky over inhabited areas from light reflected from illuminated surfaces and
from light escaping directly upward from incompletely shielded or upward-directed light fixtures
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ISO 21406:2020(E)
3.19
toilet
cubicle in which a single water closet (WC) is installed
3.20
toilet facility
enclosed space containing at least a toilet (3.19), a wash basin and its equipment
3.21
user
person who benefits from the facilities and services provided by the luxury yacht harbour (3.25)
EXAMPLE Captains, crew, guests, visitors and other customers.
3.22
waste
fluids, materials or objects which the holder discards, intends to discard or is required to discard
3.23
waste collection system
system provided by the luxury yacht harbour (3.25) to accept waste (3.22) for further handling
3.24
yacht
craft (3.4) in use for sport or pleasure and commercial operation of 24 m in length and over, and
carrying up to 12 passengers
3.25
luxury yacht harbour
mooring facility giving shelter against bad weather conditions and providing a landing stage and the
appropriate land- and water-based facilities for yachts (3.24) and their crew
Note 1 to entry: For the purposes of this document, this definition includes both commercial luxury yacht
harbours (e.g. marinas) and non-commercial luxury yacht harbours (e.g. yachting and boating clubs).
3.26
yacht harbour manager
person reporting to the yacht harbour operator (3.27) who is responsible for directing and coordinating
the activities at the luxury yacht harbour (3.25) and related facilities and for the management of all staff
and contracted personnel
3.27
yacht harbour operator
person or entity with the overall financial, legal and operational responsibility for the luxury yacht
harbour (3.25)
4 General requirements
4.1 Leg al and other requirements
The yacht harbour operator shall establish, implement and maintain a procedure:
— to identify the legal requirements applicable to the luxury yacht harbour;
— to determine how these requirements apply to the luxury yacht harbour.
The yacht harbour operator shall ensure that these legal requirements are taken into account when
offering the services of the luxury yacht harbour.
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ISO 21406:2020(E)
4.2 Privacy
The luxury yacht harbour shall have measures to ensure the highest possible level of privacy of the
users, preserving their anonymity. Measures are given in but not restricted to 4.3 and 4.4.
4.3 Security
The luxury yacht harbour shall have access control effective 24 h a day, 7 days a week.
Access controls such as key pads and swipe cards shall be accessible and within reach of persons with
physical disabilities, and provide both audible and visual confirmation when access is granted.
If the luxury yacht harbour is a public space, the access to the yachts shall be fenced and controlled. A
register shall be kept at the luxury yacht harbour office for the users.
Access control shall be implemented for all persons entering and leaving the luxury yacht harbour,
including those delivering and collecting supplies and services.
Security personnel shall make rounds of the luxury yacht harbour at least every 2 h from sunset to
sunrise.
The luxury yacht harbour shall have a closed-circuit television (CCTV) network covering all luxury
yacht harbour grounds, especially entrances and parking lots, with monitors at the luxury yacht
harbour office, and 14 day or longer recording of the camera images.
There shall be 24 h a day 7 days a week CCTV surveillance.
The luxury yacht harbour shall implement cyber security protecting securely networks, programmes,
data and other proprietary information from cyber security threats, attacks, damage and unauthorized
access. It is recommended that ISO/IEC 27032 is followed.
NOTE Special attention is drawn to the International Ship and Port Facility Security (ISPS) Code to ensure
the security of yachts, their crew and the luxury yacht harbour facility.
4.4 Comfort and style
The luxury yacht harbour shall make comfort and functionality a priority by meeting the requirements
of users in relation to both their yacht and onshore activities.
Services at the berth shall include direct access for the delivery of stores and bunkering services, fresh
water, adequate shore power, collection of bilge water, sewage and waste, adjacent workspace, storage
and dedicated parking spaces.
The luxury yacht harbour architecture and decor should be designed according to a yacht style, be
classic or modern while using quality materials and paying attention to details.
Structure and equipment shall be maintained in order to ensure functionality and visual appeal.
Activities related to the day-to-day running of the luxury yacht harbour shall not impede the comfort
and enjoyment of the user. Independent access for the reception and storage of supplies and merchandise
and removal of waste shall be implemented to ensure this.
4.5 Office
The luxury yacht harbour shall have an office which shall be housed in purpose-built accommodation
which is also accessible to persons using mobility aids, in approach, access and use. The reception
function of the office shall be open 24 h each day for general information, arrivals and departures.
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ISO 21406:2020(E)
4.6 Staff
4.6.1 Staff structure
There shall be an organization chart and a description of responsibilities of direction and management.
Furthermore, there shall be a role description for all staff members.
NOTE Functions can be contracted out and/or combined.
4.6.2 Staff qualification and performance
At least 50 % of staff on each shift shall be trained in first aid.
The yacht harbour manager shall have a relevant professional qualification or professional experience
to be able to fulfil their tasks according to the size of the harbour. Staff shall be specially trained to
meet the requirements of the users.
Staff performance shall be reviewed regularly but at least once a year by the yacht harbour manager.
In addition to the local language, the yacht harbour staff in each shift shall collectively be able to
communicate with the yacht harbour users in English and another foreign language relevant to the
languages spoken by the users of the harbour.
Each member of staff shall be competent to:
a) fulfil their day-to-day tasks;
b) demonstrate knowledge of this document;
c) execute the action and emergency plans as defined in this document.
Collectively the staff on each shift shall be competent to:
a) assist with berthing yachts and, if necessary, with operation of auxiliary craft;
b) arrange user activities and provide all the necessary tourist information that is needed to discover
the luxury yacht harbour’s surroundings and local facilities, and enjoy loc
...
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