ISO 21406:2020
(Main)Tourism and related services — Yacht harbours — Essential requirements for luxury harbours
Tourism and related services — Yacht harbours — Essential requirements for luxury harbours
This document establishes minimum requirements for commercial and non-commercial harbours for yachts (defined for the purposes of this document in 3.24) to deliver luxury facilities and services to the yachting community. It details the requirements for a luxury yacht harbour to be considered a luxury facility, providing exceptional levels of customer service to meet the user's needs in a time-efficient way. This document does not cover specifics of yards, dry stacks, dry-docking areas, dry storages, fuel stations or nearby beaches. This document does not cover risks in case of abnormal weather conditions above wind force 9 on the Beaufort scale, extreme sea conditions or rogue waves.
Tourisme et services connexes — Ports de plaisance — Exigences essentielles relatives aux ports de luxe
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INTERNATIONAL ISO
STANDARD 21406
First edition
2020-03
Tourism and related services — Yacht
harbours — Essential requirements
for luxury harbours
Tourisme et services connexes — Ports de plaisance — Exigences
essentielles relatives aux ports de luxe
Reference number
©
ISO 2020
© ISO 2020
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2020 – All rights reserved
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 General requirements . 3
4.1 Leg al and other requirements . 3
4.2 Privacy . 4
4.3 Security . 4
4.4 Comfort and style . 4
4.5 Office . 4
4.6 Staff . 5
4.6.1 Staff structure . 5
4.6.2 Staff qualification and performance. 5
4.6.3 Staff functions . 5
4.6.4 Staff identification and appearance . 6
4.6.5 Staff code of conduct . 6
4.7 Administration . 6
4.8 Insurance . 7
4.9 User feedback . 7
5 Environmental requirements . 7
5.1 General . 7
5.2 Environmental code of conduct. 7
5.3 Oil and fuel spill . 8
5.4 Grey water, black water, bilge water and hazardous substances . 8
5.5 Lighting design . 8
6 Safety requirements . 8
6.1 General . 8
6.2 Pathways . 8
6.3 First aid . 9
6.4 Firefighting . 9
6.5 Lifesaving equipment . 9
6.6 Illumination . 9
6.7 Contingency and emergency action plan .10
6.8 Drills .10
7 Signage .10
7.1 General .10
7.2 Graphical symbols .10
7.3 Information point .11
7.4 Entrances .12
8 Services .12
8.1 General .12
8.2 Luxury services .12
8.3 Fresh water .13
8.4 Potable water .13
8.5 Toilet .13
8.6 Showers .13
8.7 Electricity .14
8.8 Vehicle parking and traffic .14
8.9 Food and beverage .14
8.10 Catering services .15
8.11 Chandlery and craft equipment .15
8.12 Repair and maintenance .15
8.13 Internet and Wi-Fi access .15
8.14 Auxiliary craft.16
8.15 Laundry and laundry services .16
8.16 Fuelling .16
8.17 Concierge services .16
8.18 Transportation services for persons .16
8.19 Extra means for embarking and disembarking .16
8.20 On-land accommodation .16
8.21 Medical services .16
8.22 Helipad .16
9 Luxury yacht harbour upkeep .17
9.1 Maintenance and cleaning programmes .17
9.2 Tests and inspections .17
Annex A (informative) “Drinking water” or “potable water” .18
Bibliography .
...
INTERNATIONAL ISO
STANDARD 21406
First edition
2020-03
Tourism and related services — Yacht
harbours — Essential requirements
for luxury harbours
Tourisme et services connexes — Ports de plaisance — Exigences
essentielles relatives aux ports de luxe
Reference number
©
ISO 2020
© ISO 2020
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2020 – All rights reserved
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 General requirements . 3
4.1 Leg al and other requirements . 3
4.2 Privacy . 4
4.3 Security . 4
4.4 Comfort and style . 4
4.5 Office . 4
4.6 Staff . 5
4.6.1 Staff structure . 5
4.6.2 Staff qualification and performance. 5
4.6.3 Staff functions . 5
4.6.4 Staff identification and appearance . 6
4.6.5 Staff code of conduct . 6
4.7 Administration . 6
4.8 Insurance . 7
4.9 User feedback . 7
5 Environmental requirements . 7
5.1 General . 7
5.2 Environmental code of conduct. 7
5.3 Oil and fuel spill . 8
5.4 Grey water, black water, bilge water and hazardous substances . 8
5.5 Lighting design . 8
6 Safety requirements . 8
6.1 General . 8
6.2 Pathways . 8
6.3 First aid . 9
6.4 Firefighting . 9
6.5 Lifesaving equipment . 9
6.6 Illumination . 9
6.7 Contingency and emergency action plan .10
6.8 Drills .10
7 Signage .10
7.1 General .10
7.2 Graphical symbols .10
7.3 Information point .11
7.4 Entrances .12
8 Services .12
8.1 General .12
8.2 Luxury services .12
8.3 Fresh water .13
8.4 Potable water .13
8.5 Toilet .13
8.6 Showers .13
8.7 Electricity .14
8.8 Vehicle parking and traffic .14
8.9 Food and beverage .14
8.10 Catering services .15
8.11 Chandlery and craft equipment .15
8.12 Repair and maintenance .15
8.13 Internet and Wi-Fi access .15
8.14 Auxiliary craft.16
8.15 Laundry and laundry services .16
8.16 Fuelling .16
8.17 Concierge services .16
8.18 Transportation services for persons .16
8.19 Extra means for embarking and disembarking .16
8.20 On-land accommodation .16
8.21 Medical services .16
8.22 Helipad .16
9 Luxury yacht harbour upkeep .17
9.1 Maintenance and cleaning programmes .17
9.2 Tests and inspections .17
Annex A (informative) “Drinking water” or “potable water” .18
Bibliography .
...
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