Tourism and related services — Yacht harbours — Essential requirements for luxury harbours

This document establishes minimum requirements for commercial and non-commercial harbours for yachts (defined for the purposes of this document in 3.24) to deliver luxury facilities and services to the yachting community. It details the requirements for a luxury yacht harbour to be considered a luxury facility, providing exceptional levels of customer service to meet the user's needs in a time-efficient way. This document does not cover specifics of yards, dry stacks, dry-docking areas, dry storages, fuel stations or nearby beaches. This document does not cover risks in case of abnormal weather conditions above wind force 9 on the Beaufort scale, extreme sea conditions or rogue waves.

Tourisme et services connexes — Ports de plaisance — Exigences essentielles relatives aux ports de luxe

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Status
Published
Publication Date
09-Mar-2020
Current Stage
6060 - International Standard published
Start Date
10-Mar-2020
Completion Date
10-Mar-2020
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INTERNATIONAL ISO
STANDARD 21406
First edition
2020-03
Tourism and related services — Yacht
harbours — Essential requirements
for luxury harbours
Tourisme et services connexes — Ports de plaisance — Exigences
essentielles relatives aux ports de luxe
Reference number
ISO 21406:2020(E)
ISO 2020
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ISO 21406:2020(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2020

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

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Published in Switzerland
ii © ISO 2020 – All rights reserved
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ISO 21406:2020(E)
Contents Page

Foreword ..........................................................................................................................................................................................................................................v

Introduction ................................................................................................................................................................................................................................vi

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 General requirements ..................................................................................................................................................................................... 3

4.1 Leg al and other requirements ................................................................................................................................................... 3

4.2 Privacy ............................................................................................................................................................................................................ 4

4.3 Security .......................................................................................................................................................................................................... 4

4.4 Comfort and style .................................................................................................................................................................................. 4

4.5 Office ................................................................................................................................................................................................................ 4

4.6 Staff ................................................................................................................................................................................................................... 5

4.6.1 Staff structure ..................................................................................................................................................................... 5

4.6.2 Staff qualification and performance................................................................................................................ 5

4.6.3 Staff functions ..................................................................................................................................................................... 5

4.6.4 Staff identification and appearance ................................................................................................................. 6

4.6.5 Staff code of conduct .................................................................................................................................................... 6

4.7 Administration ........................................................................................................................................................................................ 6

4.8 Insurance ..................................................................................................................................................................................................... 7

4.9 User feedback ........................................................................................................................................................................................... 7

5 Environmental requirements ................................................................................................................................................................. 7

5.1 General ........................................................................................................................................................................................................... 7

5.2 Environmental code of conduct................................................................................................................................................ 7

5.3 Oil and fuel spill ...................................................................................................................................................................................... 8

5.4 Grey water, black water, bilge water and hazardous substances ................................................................. 8

5.5 Lighting design ........................................................................................................................................................................................ 8

6 Safety requirements ......................................................................................................................................................................................... 8

6.1 General ........................................................................................................................................................................................................... 8

6.2 Pathways ...................................................................................................................................................................................................... 8

6.3 First aid .......................................................................................................................................................................................................... 9

6.4 Firefighting ................................................................................................................................................................................................. 9

6.5 Lifesaving equipment ........................................................................................................................................................................ 9

6.6 Illumination ............................................................................................................................................................................................... 9

6.7 Contingency and emergency action plan ......................................................................................................................10

6.8 Drills ..............................................................................................................................................................................................................10

7 Signage .........................................................................................................................................................................................................................10

7.1 General ........................................................................................................................................................................................................10

7.2 Graphical symbols .............................................................................................................................................................................10

7.3 Information point ..............................................................................................................................................................................11

7.4 Entrances ..................................................................................................................................................................................................12

8 Services .......................................................................................................................................................................................................................12

8.1 General ........................................................................................................................................................................................................12

8.2 Luxury services ....................................................................................................................................................................................12

8.3 Fresh water .............................................................................................................................................................................................13

8.4 Potable water ........................................................................................................................................................................................13

8.5 Toilet .............................................................................................................................................................................................................13

8.6 Showers ......................................................................................................................................................................................................13

8.7 Electricity ..................................................................................................................................................................................................14

8.8 Vehicle parking and traffic .........................................................................................................................................................14

8.9 Food and beverage ............................................................................................................................................................................14

8.10 Catering services ................................................................................................................................................................................15

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ISO 21406:2020(E)

8.11 Chandlery and craft equipment .............................................................................................................................................15

8.12 Repair and maintenance ..............................................................................................................................................................15

8.13 Internet and Wi-Fi access ...........................................................................................................................................................15

8.14 Auxiliary craft........................................................................................................................................................................................16

8.15 Laundry and laundry services ................................................................................................................................................16

8.16 Fuelling .......................................................................................................................................................................................................16

8.17 Concierge services ............................................................................................................................................................................16

8.18 Transportation services for persons .................................................................................................................................16

8.19 Extra means for embarking and disembarking .......................................................................................................16

8.20 On-land accommodation .............................................................................................................................................................16

8.21 Medical services ..................................................................................................................................................................................16

8.22 Helipad ........................................................................................................................................................................................................16

9 Luxury yacht harbour upkeep .............................................................................................................................................................17

9.1 Maintenance and cleaning programmes ........................................................................................................................17

9.2 Tests and inspections .....................................................................................................................................................................17

Annex A (informative) “Drinking water” or “potable water” ...................................................................................................18

Bibliography .............................................................................................................................................................................................................................19

iv © ISO 2020 – All rights reserved
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ISO 21406:2020(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/ patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso .org/

iso/ foreword .html.

This document was prepared by Technical Committee ISO/TC 228, Tourism and related services.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/ members .html.
© ISO 2020 – All rights reserved v
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ISO 21406:2020(E)
Introduction

Yacht harbours have a measurable and increasing social, commercial and environmental influence. All

this has been taken into account and motivates the development of this document due to the itinerant

nature of yachts and the yachting tourism community.

Recognizing that every yacht harbour is unique, the aim of this document is to provide yacht harbour

operators with a practical tool to:
— promote health, safety and respect for the environment;

— help the development of yacht harbours, surrounding spaces and communities by sharing global

practices;

— provide nautical tourists with harmonized information and services across yacht harbours and to

give them a broad choice of offers regardless of the yacht harbour’s location.

The need to establish a standard for luxury yacht harbours was identified on the completion of the

ISO 13687 series, which covers minimum requirements for basic, intermediate and high service level

yacht harbours.

Owners of the type of yacht covered by this document expect exclusive, bespoke facilities and services.

The goods and services they expect are not considered a necessity but bring pleasure, happiness, ease

and comfort.

Yachts (as defined in 3.24) have permanent professional crew all year round, averaging from nine crew

members for a 40 m yacht to more than 60 crew members for a 100 m yacht. Luxury yacht harbours

with berth capacity for such yachts often become communities sharing similar interests, needs and

expectations.

A luxury yacht harbour (as defined in 3.25) provides facilities and services to accommodate yachts. As

a home port, it typically provides all the technical infrastructure and domestic services that yachts and

their crew may require on a daily basis. As a luxury yacht harbour for temporary berthing facilities, it

typically meets the needs of the visiting users and offers the services necessary in order to prepare a

yacht before they move on.

A yacht harbour that fulfils all requirements listed in this document can be called a “luxury” yacht

harbour.
vi © ISO 2020 – All rights reserved
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INTERNATIONAL STANDARD ISO 21406:2020(E)
Tourism and related services — Yacht harbours —
Essential requirements for luxury harbours
1 Scope

This document establishes minimum requirements for commercial and non-commercial harbours for

yachts (defined for the purposes of this document in 3.24) to deliver luxury facilities and services to the

yachting community.

It details the requirements for a luxury yacht harbour to be considered a luxury facility, providing

exceptional levels of customer service to meet the user’s needs in a time-efficient way.

This document does not cover specifics of yards, dry stacks, dry-docking areas, dry storages, fuel

stations or nearby beaches.

This document does not cover risks in case of abnormal weather conditions above wind force 9 on the

Beaufort scale, extreme sea conditions or rogue waves.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
3.1
bilge water
water that collects in the deepest point of a craft (3.4)

Note 1 to entry: Bilge water can contain oil, detergents, solvents, chemicals and other contaminants

3.2
black water

waste (3.22) water and excreta from water closets (WCs), excluding grey water (3.8)

3.3
clutter

loss of distance perception due to grouping of lights (e.g. from piers to upland facilities, advertising)

3.4
craft
vessel of any length regardless of use
3.5
dockhand
staff member assisting the craft’s (3.4) crew to moor the craft
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ISO 21406:2020(E)
3.6
fresh water

water with a low concentration of dissolved salts used typically for sanitation, showering, washing,

bathing, boiling and similar, but not for direct human consumption
3.7
glare

condition of vision in which there is discomfort or a reduction in the ability to see details or objects,

caused by an unsuitable distribution or range of luminance or by extreme contrasts (e.g. sun, car

headlights)
3.8
grey water

waste (3.22) water from household, baths and showers, hand basins and kitchen sinks but excluding

black water (3.2)
3.9
hazardous waste

waste (3.22) that is potentially harmful to human beings, property or the environment

3.10
information point

easily identifiable and readily accessible (3.14) place to display yacht-harbour-related information

3.11
light trespass

unwanted impingement of light from external light sources such as nearby buildings and street lights

3.12
over-illumination

installation of more light than is necessary for safety (e.g. in open areas, parking, piers, water)

3.13
potable water
water which is intended for direct human consumption

Note 1 to entry: For further information on differentiation between fresh water and potable water, see Annex A.

3.14
readily accessible
capable of being reached without the use of tools
Note 1 to entry: Keys are considered to be tools.
3.15
safety ladder
device to climb out of the water without assistance
3.16
shower
cubicle in which a person can stand under a spray of water
3.17
shower facility
enclosed space containing one or more showers (3.16)
3.18
skyglow

brightening of the night sky over inhabited areas from light reflected from illuminated surfaces and

from light escaping directly upward from incompletely shielded or upward-directed light fixtures

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ISO 21406:2020(E)
3.19
toilet
cubicle in which a single water closet (WC) is installed
3.20
toilet facility

enclosed space containing at least a toilet (3.19), a wash basin and its equipment

3.21
user

person who benefits from the facilities and services provided by the luxury yacht harbour (3.25)

EXAMPLE Captains, crew, guests, visitors and other customers.
3.22
waste

fluids, materials or objects which the holder discards, intends to discard or is required to discard

3.23
waste collection system

system provided by the luxury yacht harbour (3.25) to accept waste (3.22) for further handling

3.24
yacht

craft (3.4) in use for sport or pleasure and commercial operation of 24 m in length and over, and

carrying up to 12 passengers
3.25
luxury yacht harbour

mooring facility giving shelter against bad weather conditions and providing a landing stage and the

appropriate land- and water-based facilities for yachts (3.24) and their crew

Note 1 to entry: For the purposes of this document, this definition includes both commercial luxury yacht

harbours (e.g. marinas) and non-commercial luxury yacht harbours (e.g. yachting and boating clubs).

3.26
yacht harbour manager

person reporting to the yacht harbour operator (3.27) who is responsible for directing and coordinating

the activities at the luxury yacht harbour (3.25) and related facilities and for the management of all staff

and contracted personnel
3.27
yacht harbour operator

person or entity with the overall financial, legal and operational responsibility for the luxury yacht

harbour (3.25)
4 General requirements
4.1 Leg al and other requirements
The yacht harbour operator shall establish, implement and maintain a procedure:
— to identify the legal requirements applicable to the luxury yacht harbour;
— to determine how these requirements apply to the luxury yacht harbour.

The yacht harbour operator shall ensure that these legal requirements are taken into account when

offering the services of the luxury yacht harbour.
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ISO 21406:2020(E)
4.2 Privacy

The luxury yacht harbour shall have measures to ensure the highest possible level of privacy of the

users, preserving their anonymity. Measures are given in but not restricted to 4.3 and 4.4.

4.3 Security

The luxury yacht harbour shall have access control effective 24 h a day, 7 days a week.

Access controls such as key pads and swipe cards shall be accessible and within reach of persons with

physical disabilities, and provide both audible and visual confirmation when access is granted.

If the luxury yacht harbour is a public space, the access to the yachts shall be fenced and controlled. A

register shall be kept at the luxury yacht harbour office for the users.

Access control shall be implemented for all persons entering and leaving the luxury yacht harbour,

including those delivering and collecting supplies and services.

Security personnel shall make rounds of the luxury yacht harbour at least every 2 h from sunset to

sunrise.

The luxury yacht harbour shall have a closed-circuit television (CCTV) network covering all luxury

yacht harbour grounds, especially entrances and parking lots, with monitors at the luxury yacht

harbour office, and 14 day or longer recording of the camera images.
There shall be 24 h a day 7 days a week CCTV surveillance.

The luxury yacht harbour shall implement cyber security protecting securely networks, programmes,

data and other proprietary information from cyber security threats, attacks, damage and unauthorized

access. It is recommended that ISO/IEC 27032 is followed.

NOTE Special attention is drawn to the International Ship and Port Facility Security (ISPS) Code to ensure

the security of yachts, their crew and the luxury yacht harbour facility.
4.4 Comfort and style

The luxury yacht harbour shall make comfort and functionality a priority by meeting the requirements

of users in relation to both their yacht and onshore activities.

Services at the berth shall include direct access for the delivery of stores and bunkering services, fresh

water, adequate shore power, collection of bilge water, sewage and waste, adjacent workspace, storage

and dedicated parking spaces.

The luxury yacht harbour architecture and decor should be designed according to a yacht style, be

classic or modern while using quality materials and paying attention to details.

Structure and equipment shall be maintained in order to ensure functionality and visual appeal.

Activities related to the day-to-day running of the luxury yacht harbour shall not impede the comfort

and enjoyment of the user. Independent access for the reception and storage of supplies and merchandise

and removal of waste shall be implemented to ensure this.
4.5 Office

The luxury yacht harbour shall have an office which shall be housed in purpose-built accommodation

which is also accessible to persons using mobility aids, in approach, access and use. The reception

function of the office shall be open 24 h each day for general information, arrivals and departures.

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ISO 21406:2020(E)
4.6 Staff
4.6.1 Staff structure

There shall be an organization chart and a description of responsibilities of direction and management.

Furthermore, there shall be a role description for all staff members.
NOTE Functions can be contracted out and/or combined.
4.6.2 Staff qualification and performance
At least 50 % of staff on each shift shall be trained in first aid.

The yacht harbour manager shall have a relevant professional qualification or professional experience

to be able to fulfil their tasks according to the size of the harbour. Staff shall be specially trained to

meet the requirements of the users.

Staff performance shall be reviewed regularly but at least once a year by the yacht harbour manager.

In addition to the local language, the yacht harbour staff in each shift shall collectively be able to

communicate with the yacht harbour users in English and another foreign language relevant to the

languages spoken by the users of the harbour.
Each member of staff shall be competent to:
a) fulfil their day-to-day tasks;
b) demonstrate knowledge of this document;
c) execute the action and emergency plans as defined in this document.
Collectively the staff on each shift shall be competent to:

a) assist with berthing yachts and, if necessary, with operation of auxiliary craft;

b) arrange user activities and provide all the necessary tourist information that is needed to discover

the luxury yacht harbour’s surroundings and local facilities, and enjoy loc
...

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