03.080.30 - Services for consumers
ICS 03.080.30 Details
Services for consumers
Dienstleistungen fur Verbraucher
Services aux consommateurs
Storitve za potrošnike
General Information
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This document establishes the minimum requirements for the operation of and service provision for dry stack boat storage. The document excludes the land storage of boats that do not use racks. The scope does not cover specifics of boat yards and docking areas. NOTE Dry stacks can be part of a yacht harbour facility or a stand-alone facility.
- Standard8 pagesEnglish languagesale 15% off
- Draft8 pagesEnglish languagesale 15% off
This document specifies requirements for the supervision and staffing, necessary to protect the health, safety and welfare of users, staff and contractors across a wide range of fitness centres as specified in EN 17229.
This document specifies the essential skills required from operational staff and fitness staff who have a responsibility for the supervision of their users, staff and contractors using and working in their fitness centres.
This document applies in conjunction with, and in addition to EN 17229. This document cannot be used separately from EN 17229.
NOTE National occupational health and safety rules and regulations are not affected by this document.
- Draft26 pagesEnglish languagesale 10% offe-Library read for1 day
This European Standard applies to mobile toilet cabins that are not connected to a sewerage system.
It specifies requirements of the services relating to the deployment of cabins and the relevant requirements for cabins and sanitary products, taking into account hygiene, health and safety.
It specifies minimum quality requirements relating to cabins and sanitary products and also relating to the extent of cleaning required, the number of cabins to be provided, locations and cleaning/disposal intervals.
- Standard48 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft48 pagesEnglish languagesale 10% offe-Library read for1 day
This document applies to mobile non-sewer-connected toilet cabins system.
It specifies the requirements for services related to the provision of toilet cabins and the relevant requirements for toilet cabins and sanitary products, taking into account comfort, hygiene, health and safety.
It specifies the minimum quality requirements for toilet cabins and sanitary products, as well as the extent of on-site service and the required disinfection and the number of toilet cabins to be provided. It also determines the frequency of use, the maximum number of uses per toilet cabins, the locations and the intervals for on-site service or disposal of faecal water.
This document is applicable to the framework of activities carried out in the following sectors:
— construction and extractive industries, opencast or underground;
— public events and recreational activities, festivals and concerts;
— agriculture, labour camps and temporary work camps;
— beaches;
— emergencies;
— military tactical and training exercises.
There are other types of mobile toilet cabins which are not connected to a sewage system (e.g. dry toilets, composting toilets, incinerations toilets, vacuum toilets, or other technologies and processes) and which are not covered by this document.
This document establishes a system to ensure that mobile sanitation facilities for waste disposal are available not only in the workplaces but wherever there are no waste disposal systems connected to a sewerage network.
This document is directed at manufacturers, services providers' companies and publics or private cabin hirers of toilet cabins not connected to a sewage network.
- Standard48 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft48 pagesEnglish languagesale 10% offe-Library read for1 day
This document establishes the basis for a framework for water utilities to operate efficiently and effectively considering stakeholder needs and expectations. This document is applicable to all water utilities, regardless of ownership and management model (public or private), size, service provided or location. This document proposes principles for effective and efficient corporate governance of water utilities with a focus on the roles and responsibilities of the responsible bodies and operators and on the decision-making process involving the relevant stakeholders. It also includes key types of decisions to be made.
- Standard27 pagesEnglish languagesale 15% off
- Standard29 pagesFrench languagesale 15% off
- Draft27 pagesEnglish languagesale 15% off
- Draft27 pagesEnglish languagesale 15% off
- Draft30 pagesFrench languagesale 15% off
This document establishes high-level requirements for privacy by design to protect privacy throughout the lifecycle of a consumer product, including data processed by the consumer. This document does not contain specific requirements for the privacy assurances and commitments that organizations can offer consumers nor does it specify particular methodologies that an organization can adopt to design and-implement privacy controls, nor the technology that can be used to operate such controls.
- Standard37 pagesEnglish languagesale 15% off
- Draft37 pagesEnglish languagesale 15% off
- Draft37 pagesEnglish languagesale 15% off
This document provides illustrative use cases, with associated analysis, chosen to assist in understanding the requirements of 31700-1. The intended audience includes engineers and practitioners who are involved in the development, implementation or operation of digitally enabled consumer goods and services.
- Technical report31 pagesEnglish languagesale 15% off
- Draft31 pagesEnglish languagesale 15% off
- Draft31 pagesEnglish languagesale 15% off
This document establishes requirements for adventure tourism involving hiking and trekking activities, relating to the safety of participants, leaders and assistants. This document also establishes criteria relating to characteristics and difficulty level for hiking and trekking route classification. This document applies to hiking and trekking activities that are offered as tourism products. Tourism product design involves a product planning and development phase that is not subject to this document. Some tourism products include hiking and/or trekking activities together with other tourism services (e.g. transfers, meals, lodging), but this document applies only to hiking and trekking activities, the additional tourism services being excluded from the scope. This document is applicable to any kind of adventure tourism activity provider that offers tourism products consisting of hiking and/or trekking activities.
- Standard29 pagesEnglish languagesale 15% off
This document specifies guidelines and recommendations for the safe operation of fitness centres during an infectious outbreak. This document sets out guidelines relative to the wide range of operating models for fitness centres with a framework of good practices for operators to use.
This includes the operational and managerial procedures for offering and delivering the service covering users, staff, and contractors whilst on the premises. These guidelines will cover, but are not limited to:
- overall risk reduction
- the practise of social distancing and control of users
- air treatment and ventilation
- cleaning, hygiene and health protocols
- management and training of staff and use of personal protective equipment
This document is applicable to all publicly accessible fitness centres where physical activity for groups and/or individuals is delivered to all of its users in order to provide a safe and controlled environment. This document does not cover fitness centres where physical activity is exclusively secondary business.
Note: A fitness centre is a publicly accessible place where diverse physical fitness activities for groups and/or individuals is delivered. Note: A fitness centre can comprise of an exercising area with equipment-based strength training, free weights, portable/fixed equipment and/or most often also cardiovascular training equipment/machines and/or frequently also group fitness training in specific rooms or in a studio.
- Technical specification31 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft30 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidance and specifications for the operation and maintenance (O&M) of on-site domestic wastewater services, using appropriate technologies at any level of development. This document supplements and is intended to be used in conjunction with ISO 24513 and ISO 24521. This document provides assistance to relevant authorities, training organizations, certification bodies and other responsible entities for the development of regulations, plans and manuals, as well as information and training materials addressed to operators and users of on-site domestic wastewater systems (ODWS). This document is applicable to both publicly and privately operated on-site domestic wastewater (blackwater and greywater) systems for one or more dwellings or other premises where wastewater is generated. The scope of this document includes the following: — O&M of ODWS from the operator’s perspective; — O&M of ODWS from the user’s perspective; — training and information aspects; — environmental, health and safety issues. The following are outside the scope of this document: — detailed design of ODWS; — limits of acceptability for discharge of wastewater or sludge; — analytical methods; — management structure of wastewater services’ activities for O&M; — content of contracts or subcontracts. NOTE 1 Management of ODWS, especially in rural areas and areas under development, is sometimes provided by the owners of the premises where wastewater is generated. In such cases, the owners of the premises carry out the management themselves. In this document, the term “services” includes “self-services” provided by the owners or users of the premises. NOTE 2 Especially in undeveloped areas, sanitary wastewater is collected in an undiluted form. Sources of sanitary wastewater in this document are domestic, excluding stormwater runoff. NOTE 3 The designation of activities as operation activities or maintenance activities can differ according to the local context. However, it is important that activities essential for the proper functioning of ODWS are carried out, no matter how these activities are designated.
- Standard63 pagesEnglish languagesale 15% off
- Standard70 pagesFrench languagesale 15% off
This document specifies the competencies required to perform dives with a rebreather requiring
mandatory decompression stops using a nitrox or air diluent to 40 metres or to 45 metres with trimix
diluent. This document further specifies evaluation criteria for these competencies. This document also
specifies the conditions under which training is provided, in addition to the general requirements for
recreational diving service provision in accordance with ISO 24803.
- Standard28 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft29 pagesGerman languagesale 10% offe-Library read for1 day
This document specifies the competencies required to perform dives that do not require in-water decompression stops using a rebreather. This document further specifies evaluation criteria for these competencies. This document also specifies the conditions under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with EN ISO 24803.
- Standard25 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft25 pagesGerman languagesale 10% offe-Library read for1 day
This document establishes the terms commonly used in various types of adventure tourism activities, including terms related to safety and services.
- Standard8 pagesEnglish languagesale 15% off
- Standard9 pagesFrench languagesale 15% off
This document establishes general requirements and recommendations for service providers that offer guided or self-guided visits in order to enable visitors to learn: — about the characteristics of the cultural, historical or natural value of a tourist site; or — how a service, an activity or a product is developed now or was developed in the past (i.e industrial tourism). This document applies to tourist visits and related services, facilities, equipment and operations that can affect the quality and safety of the visit and/or the experience of the visitors. This document does not apply to natural protected areas for which ISO 18065 applies, or to recognized museums.
- Standard12 pagesEnglish languagesale 15% off
This document specifies guidelines and recommendations for the safe operation of fitness centres during an infectious outbreak. This document sets out guidelines relative to the wide range of operating models for fitness centres with a framework of good practices for operators to use.
This includes the operational and managerial procedures for offering and delivering the service covering users, staff, and contractors whilst on the premises. These guidelines will cover, but are not limited to:
- overall risk reduction
- the practise of social distancing and control of users
- air treatment and ventilation
- cleaning, hygiene and health protocols
- management and training of staff and use of personal protective equipment
This document is applicable to all publicly accessible fitness centres where physical activity for groups and/or individuals is delivered to all of its users in order to provide a safe and controlled environment. This document does not cover fitness centres where physical activity is exclusively secondary business.
Note: A fitness centre is a publicly accessible place where diverse physical fitness activities for groups and/or individuals is delivered. Note: A fitness centre can comprise of an exercising area with equipment-based strength training, free weights, portable/fixed equipment and/or most often also cardiovascular training equipment/machines and/or frequently also group fitness training in specific rooms or in a studio.
- Technical specification31 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft30 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives with a rebreather to 40 m using a nitrox breathing mixture or to 45 m using a trimix breathing mixture, requiring mandatory decompression stops.
This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.
- Standard28 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft29 pagesGerman languagesale 10% offe-Library read for1 day
This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives with a rebreather to a maximum depth of 30 m that do not require mandatory decompression stops using a nitrox breathing gas.
This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.
- Standard25 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft25 pagesGerman languagesale 10% offe-Library read for1 day
This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives with a rebreather to 40 m using a nitrox breathing mixture or to 45 m using a trimix breathing mixture, requiring mandatory decompression stops. This document specifies evaluation criteria for these competencies. This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.
- Standard19 pagesEnglish languagesale 15% off
- Standard20 pagesFrench languagesale 15% off
This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives with a rebreather to a maximum depth of 30 m that do not require mandatory decompression stops using a nitrox breathing gas. This document specifies evaluation criteria for these competencies. This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.
- Standard16 pagesEnglish languagesale 15% off
- Standard17 pagesFrench languagesale 15% off
This document provides guidelines for alternative water services (AWS) and alternative wastewater services (AWWS) to temporary settlements for displaced persons e.g. refugee/internally displaced persons (IDP) camps, for drinking, sanitation and hygiene purposes. It addresses AWS and AWWS principles and methods, operational planning and implementation. This document provides guidelines for drinking water supply to temporary settlements, and the disposal of wastewater, by implementation of different methods; it does not deal with the ways of using water inside the temporary settlements. This document deals with drinking water quantity but does not provide methods for quality testing. Water quality test methods are included in the scope of ISO TC 147. The document does make recommendations regarding public safety with respect to the location of distribution and collection points. On-site treatments are not discussed in this document but, depending on circumstances, they can be suitable. In such case, helpful technical guidelines are provided in the bibliography of this document. This document complements ISO 24527, whose scope excludes drinking water supplied to temporary settlements. It also complements other ISO TC 224's documents such as ISO 24518 and ISO/TS 24520. This document is intended to be used by the responsible body for the provision of the water service. It can be used by interested parties such as water utilities, governments and governmental organizations, security bodies, international refugee agencies, related NGOs and relevant industry stakeholders.
- Technical specification17 pagesEnglish languagesale 15% off
This document provides guidelines on principles, processes and practices relevant to meeting the safety and quality standards required of virtual kitchen services. This document applies to virtual kitchen operators and is also intended to serve as a reference for other stakeholders, such as virtual restaurants.
- Standardization document9 pagesEnglish languagesale 15% off
This document provides general guidance on issues to be considered in standards related to contactless delivery services. It covers general principles, roles and responsibilities, delivery methods, service processes, quality control and improvements to be put in place to execute contactless delivery services. This document applies to — instant delivery, which generally applies to the retail, catering and medical sectors (including online food delivery, grocery delivery and medical supplies delivery); and — last-mile delivery with intermediate transfer, which generally applies to express and e-commerce fields (referring to the last-mile delivery of parcels). This document does not apply to cold chain logistics.
- Standardization document14 pagesEnglish languagesale 15% off
This document specifies requirements and guidelines for organizations on how to design and deliver fair, flexible and inclusive services that will increase positive outcomes for consumers in vulnerable situations and minimize the risk of consumer harm. It covers organizational culture and strategy, inclusive design and how to identify and respond to consumer vulnerability. It is applicable to any organization that provides services, including service-related products, to consumers, regardless of location or size. NOTE 1 The term “services” refers to any service provided to consumers online or offline. Service sectors can include, for example, healthcare, leisure and entertainment, retail, energy, communication, financial services, travel and tourism, digital services, professions and trades. NOTE 2 Service providers can include private or public organizations, charities, government agencies, local authorities of any size. NOTE 3 It can be fair and reasonable, in some cases, for an inclusive service provider to limit access for individuals outside of the organization’s target audience, where the main objective is to protect consumers and prevent harm. For example, preventing children from accessing online gambling sites.
- Standard34 pagesEnglish languagesale 15% off
This document defines terms used in the tourism industry in relation to the various types of tourism accommodation and their related services.
- Standard18 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft14 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements and provides guidelines for an organizational program for working carers providing care to:
—   adult care recipients (e.g. adults with cognitive, sensory, physical, and invisible disabilities, adults with chronic or episodic conditions and older dependents);
—   long-term childcare recipients (e.g. due to chronic illness or permanent cognitive, sensory or physical disability or injury).
This document is applicable to any organization, regardless of size, sector or community setting (i.e. urban, rural or remote).
This document can be used in conjunction with an organization’s management systems, human resource programs, and/or equity, diversity and inclusion programs, or on its own in the absence of a formal workplace program to support working carers.
- Standard29 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard21 pagesEnglish languagesale 15% off
- Draft21 pagesEnglish languagesale 15% off
This document establishes the requirements and recommendations related to the equipment and services applicable to heritage hotels in order to provide quality services in a traditional style. This document emphasizes the harmonization of the equipment, furniture and service provision style with the historical period to which the heritage hotel belongs. It does not deal with the equipment or services of other types of hotels.
- Standard14 pagesEnglish languagesale 15% off
- Draft14 pagesEnglish languagesale 15% off
This document establishes requirements and recommendations related to the environment and the service provision of traditional restaurants, which belong to a specific cuisine and custom of a specific country or area. This document specifies physical features of traditional restaurants (visual specifications for buildings, furniture and decoration), elements related to the specific cuisine and customs of serving food as well as staff requirements (clothing, behaviour, language) that affect the traditional style and quality of the service. Requirements related to the technical characteristics of the buildings and general requirements of preparation and cooking in the kitchen and other back office spaces are not included in this document.
- Standard18 pagesEnglish languagesale 15% off
- Draft18 pagesEnglish languagesale 15% off
This document specifies requirements and provides guidelines for an organizational program for working carers providing care to: — adult care recipients (e.g. adults with cognitive, sensory, physical, and invisible disabilities, adults with chronic or episodic conditions and older dependents); — long-term childcare recipients (e.g. due to chronic illness or permanent cognitive, sensory or physical disability or injury). This document is applicable to any organization, regardless of size, sector or community setting (i.e. urban, rural or remote). This document can be used in conjunction with an organization’s management systems, human resource programs, and/or equity, diversity and inclusion programs, or on its own in the absence of a formal workplace program to support working carers.
- Standard29 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard21 pagesEnglish languagesale 15% off
- Draft21 pagesEnglish languagesale 15% off
This document defines terms used in the tourism industry in relation to the various types of tourism
accommodation and their related services.
- Standard18 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft14 pagesEnglish languagesale 10% offe-Library read for1 day
This document establishes the requirements and recommendations of competencies and the related expected results of competencies for adventure tourism activity leaders common to any adventure tourism activity, which can affect the quality and safety of the services provided. It can be used by all types and sizes of providers operating in different geographic, cultural and social environments.
This document does not apply to diving leaders, for whom References [1], [2] and [4] to [9] apply.
- Standard14 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard9 pagesEnglish languagesale 15% off
- Draft9 pagesEnglish languagesale 15% off
This document establishes the minimum requirements for supplementary charter services and experiences offered by a charter provider. It is applicable to any individual or organization which offers such additional services. This document excludes bareboats that: — do not have living accommodation; — are only hired as accommodation and are not permitted to leave their mooring/berth. This document does not establish the construction requirements for equipment provided.
- Standard10 pagesEnglish languagesale 15% off
- Standard11 pagesFrench languagesale 15% off
- Draft10 pagesEnglish languagesale 15% off
- Draft10 pagesFrench languagesale 15% off
This document defines terms used in the tourism industry in relation to the various types of tourism accommodation and their related services.
- Standard10 pagesEnglish languagesale 15% off
- Standard10 pagesFrench languagesale 15% off
- Draft10 pagesEnglish languagesale 15% off
- Draft10 pagesFrench languagesale 15% off
This document describes the elements of workforce turnover and retention and provides comparable measures for internal and external reporting. This document also highlights issues that need to be considered when interpreting the turnover and retention data, especially when deciding on the appropriate intervention internally and when reporting this to external stakeholders (e.g. regulators, investors).
- Technical specification14 pagesEnglish languagesale 15% off
- Technical specification15 pagesFrench languagesale 15% off
- Draft14 pagesEnglish languagesale 15% off
This document provides examples of good practices in stormwater management related to ISO 24536 and information on standards and guidelines used in various countries.
- Technical report80 pagesEnglish languagesale 15% off
- Technical report86 pagesFrench languagesale 15% off
- Draft80 pagesEnglish languagesale 15% off
This document specifies requirements for the competences and qualifications of legal translators, revisers and reviewers, best translation practices and the translation process directly affecting the quality and delivery of legal translation services. In particular, it specifies the core processes, resources, confidentiality, professional development requirements, training and other aspects of the legal translation service provided by individual translators.
Fulfilment of all the requirements set out in this document enables the individual legal translator to demonstrate conformity of their legal translation services to this document and their capability to maintain a level of quality in legal translation services that will meet the client's and other applicable specifications.
The use of output from machine translation, even with post-editing, is outside the scope of this document. Consulting of a machine translation resource by a legal translator, does not constitute use of raw machine translation plus post-editing.
This document does not apply to interpreting services.
- Standard29 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard29 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard24 pagesEnglish languagesale 15% off
- Standard26 pagesFrench languagesale 15% off
- Draft26 pagesEnglish languagesale 10% offe-Library read for1 day
This document establishes the requirements and recommendations for facilitators and healthcare providers in medical tourism. This document intends to ensure quality service provision for tourists in order to meet the expectations of tourists travelling for medical reasons as a primary motivation. This document does not apply to thalassotherapy centres, medical spas or wellness spas.
- Standard19 pagesEnglish languagesale 15% off
- Draft19 pagesEnglish languagesale 15% off
This document specifies guidelines for the implementation of continuous monitoring systems for drinking water quality and operational parameters in drinking water distribution networks. It provides guidance for determining the: — effective number of continuous monitoring stations in the drinking water distribution network; — location of monitoring stations in the drinking water distribution network; — types of operational and drinking water quality parameter measuring devices (MDs) that can be installed in a continuous monitoring station; — quality control, maintenance and calibration requirements of the continuous monitoring system. This document excludes guidance on the design, structure, number and type of MDs to be installed in a continuous monitoring system.
- Technical specification25 pagesEnglish languagesale 15% off
- Draft25 pagesEnglish languagesale 15% off
This document establishes requirements and guidance for clients working with one or more service provider(s) to carry out the assessment of an individual, a group or an organization for work-related purposes. This document enables the client to base its decisions on sound assessment results. This document specifies the requirements of the client with respect to: a) the needs and rationale for using assessments; b) the conditions under which the assessment will be used; c) the decisions about the assessment approach together with the implementation and evaluation of assessment procedures and methods; d) the required competence and professionalism of any person working under its control with a role in the assessment process; e) the decisions about the access, use and storage of assessment results and subsequent reports; f) organizational decisions related to the delivery of assessment services. This document also specifies assessment approaches and procedures that can be carried out for one or more work-related purposes made by or affecting individuals, groups or organizations, including, but not limited to: — employment-related decisions (e.g. recruitment, selection, development, appraisal, promotion, outplacement, succession planning and reassignment); — career-related decisions (e.g. recruiting, coaching, guidance, vocational rehabilitation and outplacement counselling); — group decisions (e.g. training initiatives, team building); — organizational decisions (e.g. restructuring, morale and culture initiatives, mergers and acquisitions). No detailed technical or professional specifications are included within this document; however, an explanation of some of the more common professional quality principles used in assessment (e.g. validity, reliability, fairness, standardization) are included in Annex B. Despite the informative nature of this annex, the quality of assessment procedures and methods is important to the client in relation to the purposes of the assessment, the relevance of the measures involved, their validity, reliability, fairness, standardization and any issues relating to special needs of the assessment participant and other factors that affect the practicality, acceptability and utility of the assessment. NOTE 1 Requirements for the service provider are specified in ISO 10667-2. NOTE 2 See Bibliography for examples of various professional guidelines and national standards. This document does not detail the specific competences required for assessors as these are dependent upon the nature of the assessment. NOTE 3 See Annex C for further information on assessor competence.
- Standard23 pagesEnglish languagesale 15% off
- Draft23 pagesEnglish languagesale 15% off
This document establishes requirements and guidance for one or more service provider(s) in working with a client to carry out the assessment of an individual, group or organization for work-related purposes and to deliver quality assessment services. This document addresses the requirements for the service provider with respect to, among other areas: a) the choice, integration, implementation and evaluation of assessment procedures and methods in making recommendations to a client who has an assessment need, carrying out and delivering such assessments, and assisting the client in communicating with assessment participants and others; b) the interpretation of assessment results and subsequent reports; c) the collection, processing and storage of personal data of assessment participants and of assessment data; d) ensuring the required competence and professionalism of any person working under its control with a role in the assessment process; e) organizational decisions related to the delivery of assessment services. This document also specifies assessment approaches and procedures that can be carried out for one or more work-related purposes made by or affecting individuals, groups or organizations, including, but not limited to: — employment-related decisions (e.g. recruitment, selection, development, appraisal, promotion, outplacement, succession planning and reassignment); — career-related decisions (e.g. recruiting, coaching, guidance, vocational rehabilitation and outplacement counselling); — group decisions (e.g. training initiatives, team building); — organizational decisions (e.g. restructuring, morale and culture initiatives, mergers and acquisitions). No detailed technical or professional specifications are included within this document; however, an explanation of some of the more common professional quality principles used in assessment (e.g. validity, reliability, fairness, standardization) are included in Annex B. Despite the informative nature of this annex, the quality of assessment procedures and methods is important to the client in relation to the purposes of the assessment, the relevance of the measures involved, their validity, reliability, fairness, standardization and any issues relating to special needs of the assessment participant and other factors that affect the practicality, acceptability and utility of the assessment. NOTE 1 Requirements for the client are specified in ISO 10667-1. NOTE 2 See Bibliography for examples of various professional guidelines and national standards. This document does not detail the specific competences required for assessors as these are dependent upon the nature of the assessment. NOTE 3 See Annex C for further information on assessor competence.
- Standard25 pagesEnglish languagesale 15% off
- Draft25 pagesEnglish languagesale 15% off
This document establishes the requirements and recommendations of competencies and the related expected results of competencies for adventure tourism activity leaders common to any adventure tourism activity, which can affect the quality and safety of the services provided. It can be used by all types and sizes of providers operating in different geographic, cultural and social environments. This document does not apply to diving leaders, for whom References [1], [2] and [4] to [9] apply.
- Standard14 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard9 pagesEnglish languagesale 15% off
- Draft9 pagesEnglish languagesale 15% off
This document specifies hygiene requirements before and during tattooing and for aftercare. It gives guidelines for tattooists and their routine interactions with clients and public authorities. It gives guidelines for the correct procedures to be used to ensure optimum protection of the client, the tattooist and others in the tattoo work area.
- Standard49 pagesEnglish languagesale 10% offe-Library read for1 day
This Technical Specification 'Service model for social care alarms', provides a framework and recommendations for the roles and responsibilities of the different actors in the social care alarm service chain.
The following topics are included in this technical specification:
1. Service user perspective: objectives, roles, needs and processes
2. Process description on service chain, including:
- service user experience, instruction and installation, use, service accessibility, response arrangements, access management.
- marketing, sales, referral, review and termination;
- customer billing and collection
3. Good practice of service delivery: quality and risk management, including security, privacy and for instance requirements for infrastructure.
Technology and organization structure independent are important features of this technical specification, the service model for social care alarms.
- Technical specification31 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft31 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements for the provision and operation of indirect, temperature-controlled refrigerated delivery services for refrigerated parcels which contain temperature-sensitive goods (including foods) in land transportation. It includes all refrigerated delivery service stages from acceptance (receipt) of a chilled or frozen parcel from the delivery service user to its delivery at the designated destination, including intermediate transfer of the refrigerated parcels between refrigerated vehicles or container and via a geographical routing system. This document also includes requirements for resources, operations and communications to delivery service users. It is intended for application by refrigerated delivery service providers. This document does not cover requirements for: a) refrigerated parcel delivery via modes of transport such as airplane, ship or train; b) refrigerated parcels that are transported in ambient temperatures due to the fact that they contain their own refrigeration materials (for example, ice packs, refrigerated foam bricks, dry ice blocks) and are surrounded and enclosed by sealed thermo protective packaging that creates a separate refrigerated climate to that provided within the delivery service. However, these types of refrigerated parcels may be transported through a refrigerated delivery service; c) direct refrigerated delivery services in which chilled parcels and frozen parcels are collected from the delivery service user and transported directly to a recipient without in-transit transfer; d) the quality or the measurement of the temperature of the contents of the chilled parcels or frozen parcels being delivered and their pre-point of receipt state, however it does set the requirements for the refrigerated delivery service carrying them; e) Medical devices and medical equipment and pharmaceuticals might be subject to specific legislation and require specific transport requirements and are therefore, excluded from the scope of this document. NOTE Resources covered by requirements of this document include facilities, refrigerated vehicles, cold stores, and staff members. This document is not limited to covering specific sizes of vehicles, as long as the performance requirements can be met. Land transport refrigerated vehicles which are conveyed in a ship as roll-on/roll-off vehicles are covered by this document. While this document does not cover requirements directly relating to the quality or safety of the refrigerated parcels being delivered, attention is drawn to specific country legislation that might require a refrigerated delivery service provider to adhere to additional requirements outside of this document, such as monitoring the temperature of the refrigerated parcel itself, or specific requirements regarding the segregation of different types of refrigerated parcel. It is important to note that the contents of refrigerated parcels referenced within this document are not limited to edible or perishable products.
- Standard34 pagesEnglish languagesale 15% off
- Standard35 pagesFrench languagesale 15% off
This document 'Service model for social care alarms', provides a framework and recommendations for the roles and responsibilities of the different actors in the social care alarm service chain.
The following topics are included in this document:
1. Service user perspective: objectives, roles, needs and processes
2. Process description for the service chain, including:
- service user experience, installation and instruction, use, service accessability, response arrangements, access management
- marketing, sales, referral, review and termination
- customer billing and income collection
3. Good practice of service provision: quality and risk management, including security, privacy and requirements for infrastructure.
Technology and organization structure independence are important features of this document, the service model for social care alarms.
This document contains "Requirements" and "Recommendations". Requirements describe good practice that shall be achieved by all service providers modelling this document. Recommendations describe good practice that is not universally accepted across Europe and which service providers may wish to model.
rganization structure independence are important features of this this document, the service model for social care alarms.
This document contains "Requirements" and "Recommendations". Requirements describe good practice that should be achieved by all service providers modelling this document. Recommendations describe good practice that is not universally accepted across Europe and which service providers may wish to model.
- Technical specification31 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft31 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidelines on alternative drinking water service (ADWS) provision during a crisis. This document addresses: a) ADWS principles and methods; b) ADWS operational planning and implementation. This document is not applicable to: 1) planned water supply interruptions forming part of drinking water utilities' normal operations; NOTE However, many of the principles and methods described can be appropriate in such circumstances. 2) drinking water supplied for the ongoing operation of key establishments and facilities during a crisis, such as hospitals, homes for the aged, schools, reception facilities and vital plants; 3) water supplied for industrial, agricultural or commercial purposes; 4) water supplied to temporary settlements such as refugee camps; 5) the development and implementation of a crisis management system for water service, which is covered by ISO 24518 and ISO/TS 24520.
- Standard35 pagesEnglish languagesale 15% off
This document specifies requirements for service providers with regard to responsible practices for the provision of their services.
This document applies, but is not limited, to recreational-diving-related activities, for example:
— scuba diving;
— snorkelling;
— free diving (breath hold diving).
Further, this document provides guidance to all stakeholders involved in recreational-diving-related activities on best practice to minimize negative impact on the aquatic environment and to optimize positive outcomes.
NOTE In this document the term "aquatic" refers to all bodies of water.
This document helps stakeholders to identify and compare service providers who follow environmental best practice.
- Standard16 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements for training programmes designed to educate participants in environmental awareness and sustainable environmental practices in recreational diving activities.
The training programmes consist of theory and an optional practical training segment water session.
- Standard15 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements for the competences and qualifications of legal translators, revisers and reviewers, best translation practices and the translation process directly affecting the quality and delivery of legal translation services. In particular, it specifies the core processes, resources, confidentiality, professional development requirements, training and other aspects of the legal translation service provided by individual translators. Fulfilment of all the requirements set out in this document enables the individual legal translator to demonstrate conformity of their legal translation services to this document and their capability to maintain a level of quality in legal translation services that will meet the client's and other applicable specifications. The use of output from machine translation, even with post-editing, is outside the scope of this document. Consulting of a machine translation resource by a legal translator, does not constitute use of raw machine translation plus post-editing. This document does not apply to interpreting services.
- Standard29 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard29 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard24 pagesEnglish languagesale 15% off
- Standard26 pagesFrench languagesale 15% off
- Draft26 pagesEnglish languagesale 10% offe-Library read for1 day
This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction. The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.
- Standard29 pagesEnglish languagesale 15% off
This document sets out the requirements for the provision of funeral services with respect to education, transport, facilities, advisory services, and care of the deceased for both burial and cremation services.
This document is applicable to all funeral professionals, funeral homes, and funeral-related services at cemeteries and crematoria as well as any other person(s) providing funeral services of any kind.
This document does not apply to product-related technical requirements. Occupational health and safety requirements are not covered by this document.
- Standard52 pagesEnglish languagesale 10% offe-Library read for1 day
- Draft51 pagesEnglish languagesale 10% offe-Library read for1 day