ISO/DTR 41030

Facility management — Existing performance management in facility management organizations — State of the industry

Facility Management — Gestion de la performance dans les organisations de Facility Management - État de l'industrie

General Information

• Status: Not Published
• ICS: 03.080.10 - Maintenance services. Facilities management
• Technical Committee: ISO/TC 267 - Facility management
• Drafting Committee: ISO/TC 267 - Facility management
• Current Stage: 5060 - Close of voting Proof returned by Secretariat
• Start Date: 31-May-2024
• Completion Date: 01-Jun-2024

Relations

• Consolidates: ISO 5832-5:2022 - Implants for surgery — Metallic materials — Part 5: Wrought cobalt-chromium-tungsten-nickel
• Effective Date: 18-May-2024

Standards Content (Sample)

FINAL DRAFT
Technical
Report
ISO/DTR 41030
ISO/TC 267
Facility management — Existing
Secretariat: BSI
performance management in
Voting begins on:
facility management organizations
2024-04-05
— State of the industry
Voting terminates on:
2024-05-31
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO­
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
Reference number
ISO/DTR 41030:2024(en) © ISO 2024

---------------------- Page: 1 ----------------------
FINAL DRAFT
ISO/DTR 41030:2024(en)
Technical
Report
ISO/DTR 41030
ISO/TC 267
Facility management — Existing
Secretariat: BSI
performance management in
Voting begins on:
facility management organizations
— State of the industry
Voting terminates on:
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
COPYRIGHT PROTECTED DOCUMENT
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
© ISO 2024
IN ADDITION TO THEIR EVALUATION AS
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO­
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
or ISO’s member body in the country of the requester.
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland Reference number
ISO/DTR 41030:2024(en) © ISO 2024

© ISO 2024 – All rights reserved
ii

---------------------- Page: 2 ----------------------
ISO/DTR 41030:2024(en)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context . 1
4.1 History .1
4.2 Impact of FM on the world .3
4.3 State of the industry .3
4.4 Industry survey .3
5 Challenges . 4
6 Opportunities .
...

© ISO 2024 – All rights reserved
ISO/DTR 41030:####(X)
ISO/TC 267/WG 8
Secretariat: BSI
Date: 2024-03-20
Facility management — Existing performance management in facility
management organizations — State of the industry

DTR stage

---------------------- Page: 1 ----------------------
ISO/DTR 41030:####(X:(en)
© ISO 2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication
may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying,
or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO
at the address below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: + 41 22 749 01 11
E-mail: [e-mail]
Website: www.iso.org
Published in Switzerland
© ISO 2024 – All rights reserved
ii

---------------------- Page: 2 ----------------------
ISO/DTR 41030:####(X:(en)
Contents
Foreword . iv
Introduction . v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context . 1
4.1 History . 1
4.2 Impact of FM on the world . 3
4.3 State of the industry . 3
4.4 Industry survey . 4
5 Challenges . 4
6 Opportunities . 7
Annex A (informative) State of the industry highlights . 11
A.1 Seven performance criteria . 11
A.2 Performance measurement matrix . 12
A.3 Performance pyramid . 14
A.4 Balanced scorecard . 16
A.5 Establishment of KPIs to measure performance . 18
A.6 FM value map . 18
A.7 Conceptual framework of de Vries . 20
A.8 Indicators relating to building and facilities in four categories .
...