This document provides terms and definitions for facility management in relation to buildings and civil engineering works. These terms and definitions reflect standardized terminology relevant to construction works needed by those having a responsibility for facility management.

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ISO/TR 41013:2017 outlines the scope, key concepts and benefits of facility management (FM) and provides a context for the use and application of the terms defined in ISO 41011.

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See ISO/TC 267 N 198 which defines the scope as:
"The standard will outline the ways in which facility managers can influence significantly the main decision makers of their demand organization and can establish communication with them regarding the role of FM on the long term. It will also show techniques and principles to derive the FM Strategy from the Core Business Strategy. The main goal of the standard is to help its users to set up a new FM Strategy, therefore this document describes in detail the content and the steps to elaborate the FM Strategy. It also shows principles for considering different future scenarios and possible risks and the way to find the most likely scenario."

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This document gives guidelines for the development of a strategy for facility management (FM) when the FM organization: a) intends to ensure alignment between FM requirements and the objectives, needs and constraints of the demand organization's core business; b) wants to improve the usefulness and benefits provided by the facilities for the betterment of the demand organization and its core business; c) aims to meet the needs of stakeholders and applicable provisions consistently; d) aims to be sustainable in a globally competitive environment.

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ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:
· essential elements in FM sourcing processes;
· FM roles and responsibilities in sourcing processes;
· development processes and structures of typical agreement models.
ISO 41012:2017 is applicable to:
· strategic processes related to service and support functions for the core business;
· development of FM strategies;
· development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;
· development of FM information systems;
· FM education and research;
· organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).

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ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:
· essential elements in FM sourcing processes;
· FM roles and responsibilities in sourcing processes;
· development processes and structures of typical agreement models.
ISO 41012:2017 is applicable to:
· strategic processes related to service and support functions for the core business;
· development of FM strategies;
· development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;
· development of FM information systems;
· FM education and research;
· organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).

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This International Standard specifies requirements to plan, establish, implement, operate, monitor, review, maintain, and provide a documented FM management system within the context of managing an organization’s operational activities and risks.
The requirements specified in this International Standard are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size, and nature of the organization or geographical location. The extent of application of these requirements depends on the organization’s operating environment and complexity. This would also be influenced by the scale as well as and diversity of geographical location where such a standard would have immense benefits. The standard can be applied to both insourced and outsourced service provision of FM.
It is not the intent of this International Standard to imply uniformity in the structure of an FM  management system, but for an organization to design a system that is appropriate to its needs and that meets its interested parties’ requirements. These needs are shaped by legal, regulatory, organizational and industry requirements, the products and services, the processes and activities employed, the size and structure of the organization, and the requirements of its interested parties.
This International Standard is applicable to any organization that wishes to:
   a) establish, implement, maintain, and improve an FM management system;  
   b) assure itself of conformity with its stated management policy;
   c) demonstrate conformity with this International Standard by:  
   1) making a self-determination and self-declaration, or
   2) seeking confirmation of its conformance by parties having an interest in the organization, such as customers, or
   3) seeking confirmation of its self-declaration by a party external to the organization, or
   4) seeking certification/registration of its FM system by an accredited third party certification body.
All the requirements in this International Standard are intended to be incorporated into any FM management system. The extent of the application depends on factors such as the overall mission and policies of the FM organization, the nature of its activities, products and services and the location where and the conditions in which it functions. This International Standard also provides, in Annex A, informative guidance on its use.
NOTE This plan may refer to either a decision on a 1) totally outsourced service delivery, 2) a  combination of outsourced/out tasked services and internally provided services, or 3) total internally provided service delivery

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This document defines terms used in facility management standards.

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ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization:
a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization;
b) aims to consistently meet the needs of interested parties and applicable requirements;
c) aims to be sustainable in a globally-competitive environment.
The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location.
Annex A provides additional guidance on the use of this document.

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ISO 41011:2017 defines terms used in facility management standards.

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ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization: a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization; b) aims to consistently meet the needs of interested parties and applicable requirements; c) aims to be sustainable in a globally-competitive environment. The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location. Annex A provides additional guidance on the use of this document.

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This European Standard specifies generic terms and definitions for the technical, administrative and managerial areas of maintenance. It may not be applicable to terms which are used for the maintenance of software only.

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Maintenance is a process since it consists of organised, coordinated tasks using resources and performed by various players to obtain a given result. This proposal consists in providing a generic description of the maintenance process to allow an understanding of the actions and interactions between processes. It should apply to all systems and all organisations and should therefore be established without a particular organisation in mind and does not aim to propose one.
The purpose of the breakdown into processes and the representation of their interrelationships is to help maintenance personnel, and particularly management, to:
 clearly identify the actions to be taken in order to meet the overall objectives set by Management in terms of maintenance. It provides a breakdown of the maintenance process into several levels, which makes it possible to clearly indicate the activities to be carried out at a relevant level of detail;
 delegate responsibilities that ensure the realisation of the identified actions with the required performance levels;
 for each process, clearly determine:
 the necessary inputs and their origin;
 the required results and their intended uses; and, in that way, define all the links that join the processes together and allow the realisation of the overall process;
 provide the ability to define indicators and scorecards in relation with EN15341 for measuring the realisation of each process and monitoring its effectiveness.
This description of the maintenance process will help maintenance managers by giving them a way to compare their organisation to the generic representation described and to detect insufficient actions, unassigned responsibilities and/or poorly established links.

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This European Standard specifies generic terms and definitions for the technical, administrative and managerial areas of maintenance. It is not intended to terms which are used for the maintenance of software only.

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This European Standard provides a generic description of the maintenance process. It specifies the characteristics of all the processes, parts of maintenance process, and establishes a maintenance model to gives guidelines for defining indicators.
This European Standard is applicable to all organizations (company, institution, agency, etc.) in charge of maintaining physical assets. Therefore, it has been established without a particular organization in mind and does not aim to propose one. This description could be adapted based on the type and size of organization chosen to perform the maintenance, the complexity of the systems maintained and the scope of the external contracted services.
The purpose of the breakdown into processes and the representation of their inter-relationships  is to help maintenance personnel, and particularly management at different levels, to:
-   clearly identify the actions to be taken in order to meet the overall objectives set by Management in terms of maintenance;
-   delegate responsibilities that ensure the realization of the actions with the required performance levels;
-   for each process, clearly determine:
a)   the necessary inputs and their origin;
b)   the required results and their intended uses;
-   monitor and quantitatively assess the performance obtained at various levels of the breakdown into processes;
-   improve the collection and the distribution of data.
This standard does not cover software maintenance itself, but applies to items containing software.

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ISO/TR 41013:2017 outlines the scope, key concepts and benefits of facility management (FM) and provides a context for the use and application of the terms defined in ISO 41011.

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ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights: · essential elements in FM sourcing processes; · FM roles and responsibilities in sourcing processes; · development processes and structures of typical agreement models. ISO 41012:2017 is applicable to: · strategic processes related to service and support functions for the core business; · development of FM strategies; · development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options; · development of FM information systems; · FM education and research; · organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).

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ISO 41011:2017 defines terms used in facility management standards.

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This European Standard provides guidance on the preparation of private contracts for maintenance work.
It can be applied to
   cross-border as well as national company/maintenance contractor relationships,
   the whole range of maintenance services including planning, management and control in addition to maintenance operations,
   every type of item with the exception of computer software unless the software has to be maintained as an integral part of, and together with, technical equipment.
It does not
   provide standard forms for maintenance contracts,
   determine rights and obligations between company and maintenance contractor,
   provide rules for agreements with public administrations.

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This European Standard provides guidance on the preparation of private contracts for maintenance work.
It can be applied to
   cross-border as well as national company/maintenance contractor relationships,
   the whole range of maintenance services including planning, management and control in addition to maintenance operations,
   every type of item with the exception of computer software unless the software has to be maintained as an integral part of, and together with, technical equipment.
It does not
   provide standard forms for maintenance contracts,
   determine rights and obligations between company and maintenance contractor,
   provide rules for agreements with public administrations.

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This European Standard specifies the qualification of the personnel with regard to the tasks to be performed in the context of the maintenance of plant, infrastructure and production systems.
In this European Standard, maintenance of plants and buildings is included in terms of technical aspects of services.
This European Standard guides to define the knowledge, skills and competencies required for the qualification of maintenance personnel.
This European Standard covers the following professional persons in the maintenance organization:
-   Maintenance Technician Specialist;
-   Maintenance Supervisor and Maintenance Engineer;
-   Maintenance Manager (Responsible of Maintenance Function or Service).
This European Standard does not specify the verification criteria nor the specialized training of the personnel, which is related to the specific commodity sector.
NOTE   Specialization and profession are the subject of the training carried out in the relevant sector.

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This document specifies the criteria and the general methods that can be used in the planning, management and control of maintenance in buildings and their surrounding area according to the applicable legal requirements, to the objectives of the owners and users and to the required quality of maintenance.
This document should apply to the maintenance management of buildings.
For informative purposes a possible classification of buildings is given in Annex A.

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This European Standard specifies the criteria and the general methods that can be used in the planning,
management and control of maintenance in buildings and their surrounding area according to the applicable
legal requirements, objectives of the owners and users and the required quality of maintenance.
This European Standard applies to the maintenance management of buildings.
For informative purposes, a possible classification of buildings is given in Annex A.

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This European Standard specifies the definitions and minimum requirements for an energy efficiency service. Energy efficiency services play a very important role in the control of energy consumption and the improvement of energy efficiency. They are applicable in all sectors. Improved energy efficiency can be achieved by, in particular, increasing the availability and use of energy efficiency services. This standard may be used as a reference document for appropriate qualification, accreditation and/or certification schemes for providers of energy efficiency services, as mentioned in Article 8 of Directive 2006/32/EC.

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This European Standard specifies the definitions and minimum requirements for an energy efficiency service.

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This European Standard specifies general guidelines for: - the technical documentation to be supplied with an item, at the latest before it is ready to be put into service, in order to support its maintenance, see Clause 5. - the documentation of information to be established within the operational phase of an item, in order to support the maintenance requirements, see Annex A. It is mainly addressed to designers, manufacturers, technical writers and suppliers of documentation. This standard does not include documents related to training and competences of users, operators and maintenance staff. This standard may not be applicable to the documentation for the maintenance of software only.

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This European Standard specifies general guidelines for:
   the technical documentation to be supplied with an item, at the latest before it is ready to be put into service, in order to support its maintenance, see Clause 5.
   the documentation of information to be established within the operational phase of an item, in order to support the maintenance requirements, see Annex A.
It is mainly addressed to designers, manufacturers, technical writers and suppliers of documentation.
This standard does not include documents related to training and competences of users, operators and mainte-nance staff.
This standard may not be applicable to the documentation for the maintenance of software only.

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ISO/TR 41013:2017 outlines the scope, key concepts and benefits of facility management (FM) and provides a context for the use and application of the terms defined in ISO 41011.

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This document gives guidelines for the development of a strategy for facility management (FM) when the FM organization:
a) intends to ensure alignment between FM requirements and the objectives, needs and constraints of the demand organization's core business;
b) wants to improve the usefulness and benefits provided by the facilities for the betterment of the demand organization and its core business;
c) aims to meet the needs of stakeholders and applicable provisions consistently;
d) aims to be sustainable in a globally competitive environment.

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ISO 8619:2003 specifies a method for the determination of the flow distance of powdered heat-setting phenolic resins for production and control. With reference to tablet formation, test temperature and angle of inclination of the glass plate, measurement of the flow distance involves arbitrarily defined conditions.
The flow distance is dependent on the reactivity and melt viscosity of the resins. Rapid solidification and high melt viscosity shorten the flow distance.

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This document describes the generic principles, criteria and contents of maintenance engineering. This includes guidance on methods and techniques which are used to sustain the required functions of items at any stage of their life cycle.
This document gives guidance on how maintenance engineering can contribute to assure the required integrity, safety, reliability and maintainability to achieve a sustainable balance between performance, risk and costs.
This document refers to standards that further describe detailed methods and techniques.

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This European Standard establishes a common basis for planning and design, area and space management, financial assessment, as well as a tool for benchmarking in the field of Facility Management.
This standard covers area and space measurement for existing owned or leased buildings as well as buildings in state of planning or development.
This standard presents a framework for measuring floor areas within buildings and areas outside of buildings. In addition, it contains clear terms and definitions as well as methods for measuring horizontal areas and volumes in buildings and/or parts of buildings, independent of their function.

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FM covers and integrates a very broad scope of processes, products / services, activities and facilities. The approach of this standard is to consider the added value provided to the primary activities by adopting a product perspective as recognised by the primary processes or core business in the organisation. This standard therefore introduces the concept of standardised (classified) facility products.
The scope of this standard is to provide taxonomy for FM which includes:
-   relevant interrelationship of elements and their structures in FM;
-   definitions of terms and contents to standardise facility products which provide a basis for cross border trade, data management, cost allocation and benchmarking;
-   a high level classification and hierarchical coding structure for the standardised facility products;
-   expanding the basic FM model given in EN 15221-1 by adding a time scale in the form of the quality cycle called PDCA (Plan, Do, Check, Act);
-   a linkage to existing cost and facilities structures;
-   alignment with the primary activities requirements.
Additional benefits from this standard are:
-   Introducing a client rather than a specifically asset oriented view;
-   harmonisation of different existing national structures (e.g. building cost codes) on an upper level relevant for the organisation and its primary activities.

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This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221 1. The standard provides a link into management methods and management theories.
This European Standard is applicable to:
-   FM in public and private organizations;
-   client organization and service provider relationships;
-   full range of facility products or facility services;
-   both types of service providers in FM (internal and external);
-   all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).
This European Standard is applicable to business services (not consumer oriented).
This European Standard does not:
-   replace the quality management systems of the client organization;
-   provide standard forms:
-   for performance and quality management systems (delivering a quality management system);
-   for defining requirements;
-   for a measurement tool;
-   for service level;
-   apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).

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This European standard provides guidance to FM organisations on the development and improvement of their processes to support the primary processes.
This standard also sets out basic principles, describes high-level generic FM processes, lists strategic, tactical and operational processes and provides examples of process workflows.
This standard is written from a primary processes, demand perspective for an audience of all stakeholders in FM processes.

  • Draft
    45 pages
    English language
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    e-Library read for
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This European Standard establishes a common basis for planning and design, area and space management, financial assessment, as well as a tool for benchmarking in the field of Facility Management.
This standard covers area and space measurement for existing owned or leased buildings as well as buildings in state of planning or development.
This standard presents a framework for measuring floor areas within buildings and areas outside of buildings. In addition, it contains clear terms and definitions as well as methods for measuring horizontal areas and volumes in buildings and/or parts of buildings, independent of their function.

  • Draft
    50 pages
    English language
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    e-Library read for
    1 day

This document describes the generic principles, criteria and contents of maintenance engineering. This includes guidance on methods and techniques which are used to sustain the required functions of items at any stage of their life cycle.
This document gives guidance on how maintenance engineering can contribute to assure the required integrity, safety, reliability and maintainability to achieve a sustainable balance between performance, risk and costs.
This document refers to standards that further describe detailed methods and techniques.

  • Draft
    90 pages
    English language
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    e-Library read for
    1 day

FM covers and integrates a very broad scope of processes, products / services, activities and facilities. The approach of this standard is to consider the added value provided to the primary activities by adopting a product perspective as recognised by the primary processes or core business in the organisation. This standard therefore introduces the concept of standardised (classified) facility products.
The scope of this standard is to provide taxonomy for FM which includes:
-   relevant interrelationship of elements and their structures in FM;
-   definitions of terms and contents to standardise facility products which provide a basis for cross border trade, data management, cost allocation and benchmarking;
-   a high level classification and hierarchical coding structure for the standardised facility products;
-   expanding the basic FM model given in EN 15221-1 by adding a time scale in the form of the quality cycle called PDCA (Plan, Do, Check, Act);
-   a linkage to existing cost and facilities structures;
-   alignment with the primary activities requirements.
Additional benefits from this standard are:
-   Introducing a client rather than a specifically asset oriented view;
-   harmonisation of different existing national structures (e.g. building cost codes) on an upper level relevant for the organisation and its primary activities.

  • Draft
    100 pages
    English language
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    1 day

This European standard provides guidance to FM organisations on the development and improvement of their processes to support the primary processes.
This standard also sets out basic principles, describes high-level generic FM processes, lists strategic, tactical and operational processes and provides examples of process workflows.
This standard is written from a primary processes, demand perspective for an audience of all stakeholders in FM processes.

  • Draft
    45 pages
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This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221 1. The standard provides a link into management methods and management theories.
This European Standard is applicable to:
-   FM in public and private organizations;
-   client organization and service provider relationships;
-   full range of facility products or facility services;
-   both types of service providers in FM (internal and external);
-   all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.).
This European Standard is applicable to business services (not consumer oriented).
This European Standard does not:
-   replace the quality management systems of the client organization;
-   provide standard forms:
-   for performance and quality management systems (delivering a quality management system);
-   for defining requirements;
-   for a measurement tool;
-   for service level;
-   apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).

  • Draft
    43 pages
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This European Standard specifies generic terms and definitions for the technical, administrative and managerial areas of maintenance. It may not be applicable to terms which are used for the maintenance of software only.

  • Standard
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This European Standard specifies generic terms and definitions for the technical, administrative and managerial areas of maintenance. It may not be applicable to terms which are used for the maintenance of software only.

  • Standard
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  • Standard
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    34 pages
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This Standard provides guidance on the preparation of contracts for maintenance work.
It can be applied to:
   cross-border as well as national company/maintenance contractor relationships;
   the whole range of maintenance services including planning, management and control in addition to maintenance operations;
   every type of item with the exception of computer software unless the software has to be maintained as an integral part of, and together with, technical equipment.
It does not:
   provide standard forms for maintenance contracts;
   determine rights and obligations between company and maintenance contractor.

  • Standard
    25 pages
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  • Standard – translation
    19 pages
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This Standard provides guidance on the preparation of contracts for maintenance work.
It can be applied to:
   cross-border as well as national company/maintenance contractor relationships;
   the whole range of maintenance services including planning, management and control in addition to maintenance operations;
   every type of item with the exception of computer software unless the software has to be maintained as an integral part of, and together with, technical equipment.
It does not:
   provide standard forms for maintenance contracts;
   determine rights and obligations between company and maintenance contractor.

  • Standard
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  • Standard – translation
    19 pages
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This Technical Specification specifies the criteria and the general methods in the planning, management and control of maintenance in buildings and their surrounding area according to the objectives of the owners and users and the required quality of maintenance.
This Technical Specification should apply to the maintenance management of buildings.
For informative purposes a possible classification of buildings is given in Annex A.

  • Technical specification
    21 pages
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This Technical Specification specifies the criteria and the general methods in the planning, management and control of maintenance in buildings and their surrounding area according to the objectives of the owners and users and the required quality of maintenance.
This Technical Specification should apply to the maintenance management of buildings.
For informative purposes a possible classification of buildings is given in Annex A.

  • Technical specification
    21 pages
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This European Standard specifies generic terms and definitions for the technical, administrative and managerial areas of maintenance. It is not intended to be applicable to terms which are used for the maintenance of software only.

  • Standard
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This European Standard specifies generic terms and definitions for the technical, administrative and managerial areas of maintenance. It is not intended to be applicable to terms which are used for the maintenance of software only.

  • Standard
    55 pages
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This European Standard specifies general guidelines for:
- the technical documentation to be supplied with an item, at the latest before it is ready to be put into service, in order to support its maintenance, see clause 5.
- the documentation of information to be established within the operational phase of an item, in order to support the maintenance requirements, see annex A.

  • Standard
    24 pages
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This European Standard specifies general guidelines for:
- the technical documentation to be supplied with an item, at the latest before it is ready to be put into service, in order to support its maintenance, see clause 5.
- the documentation of information to be established within the operational phase of an item, in order to support the maintenance requirements, see annex A.

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