Information technology -- Process assessment -- Guidance for assessor competency

This document provides general and specific guidance for the competency of assessors performing assessments in accordance with the ISO/IEC 330xx family of standards.

Technologies de l'information -- Evaluation des processus -- Recommandations en matière de compétence des évaluateurs

General Information

Status
Published
Publication Date
10-Jul-2019
Current Stage
6060 - International Standard published
Start Date
25-May-2019
Completion Date
11-Jul-2019
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ISO/IEC TR 33018:2019 - Information technology -- Process assessment -- Guidance for assessor competency
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TECHNICAL ISO/IEC TR
REPORT 33018
First edition
2019-07
Information technology — Process
assessment — Guidance for assessor
competency
Technologies de l'information — Evaluation des processus —
Recommandations en matière de compétence des évaluateurs
Reference number
ISO/IEC TR 33018:2019(E)
ISO/IEC 2019
---------------------- Page: 1 ----------------------
ISO/IEC TR 33018:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2019

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
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Email: copyright@iso.org
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Published in Switzerland
ii © ISO/IEC 2019 – All rights reserved
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ISO/IEC TR 33018:2019(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................iv

Introduction ..................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Competence requirements ......................................................................................................................................................................... 1

4.1 Source of requirements ................................................................................................................................................................... 1

4.2 Competence requirements for process assessors (general) ........................................................................... 1

4.2.1 Knowledge of business management practices .................................................................................... 1

4.2.2 Knowledge of process assessment principles, practices and techniques ....................... 1

4.2.3 Knowledge of specific process assessment standards/normative documents ......... 2

4.2.4 Knowledge of client's business sector ........................................................................................................... 2

4.2.5 Knowledge of client products, processes and organization ....................................................... 2

4.2.6 Language skills appropriate to all levels within the client organization ......................... 2

4.2.7 Note-taking and report-writing skills ............................................................................................................ 2

4.2.8 Presentation skills .......................................................................................................................................................... 2

4.2.9 Interviewing skills .......................................................................................................................................................... 2

4.2.10 Assessment management skills .......................................................................................................................... 2

4.3 Competence requirements for process assessors (specific) ........................................................................... 2

Bibliography ................................................................................................................................................................................................................................ 5

© ISO/IEC 2019 – All rights reserved iii
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ISO/IEC TR 33018:2019(E)
Foreword

ISO (the International Organization for Standardization) and IEC (the International Electrotechnical

Commission) form the specialized system for worldwide standardization. National bodies that

are members of ISO or IEC participate in the development of International Standards through

technical committees established by the respective organization to deal with particular fields of

technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other

international organizations, governmental and non-governmental, in liaison with ISO and IEC, also

take part in the work.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for

the different types of document should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject

of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent

rights. Details of any patent rights identified during the development of the document will be in the

Introduction and/or on the ISO list of patent declarations received (see www .iso .org/patents) or the IEC

list of patent declarations received (see http: //patents .iec .ch).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso

.org/iso/foreword .html.

This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,

Subcommittee SC 7, Software and systems engineering.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/members .html.
iv © ISO/IEC 2019 – All rights reserved
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ISO/IEC TR 33018:2019(E)
Introduction

Assessor competence results from experience and knowledge of the domain being assessed, possessing

skills in the application of the principle technologies of the ISO/IEC 330xx family of standards, and

personal attributes which contribute to effective performance. Competence is gained by a combination

of education, training, skills, and experience.

The lead assessor in an assessment team has the primary role of ensuring that the assessor team

members collectively have the right blend of specialized knowledge and assessment skills. The lead

assessor provides the necessary guidance to the team and helps to moderate the judgments and ratings

made by the members of the team to ensure consistency of interpretation.

A Body of Knowledge for the performance and application of process assessment is published as a

Standing Document by JTC 1/SC 7/WG 10 (Process Assessment) (N1180).
Figure 1 shows the key entities and relationships.
a) Assessors demonstrate their competence to perform assessments.
b) Competence results from:
1) the knowledge of the process;
2) skills in the principle technologies of ISO/IEC 330xx family of standards;
3) personal attributes which contribute to effective performance.

c) The knowledge, skills, and personal attributes are gained by a combination of education, training,

and experience.

d) An alternative to the demonstration of competence is to validate an assessor's education, training,

and experience.
Figure 1 — Relationships
© ISO/IEC 2019 – All rights reserved v
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TECHNICAL REPORT ISO/IEC TR 33018:2019(E)
Information technology — Process assessment — Guidance
for assessor competency
1 Scope

This document provides general and specific guidance for the competency of assessors performing

assessments in accordance with the ISO/IEC 330xx family of standards.
2 Normative references

The following documents are referred to in the text in such a way that some or all of their content

constitutes requirements of this document. For dated references, only the edition cited applies. For

undated references, the latest edition of the referenced document (incl
...

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