ISO/IEC 30146:2019
(Main)Information technology — Smart city ICT indicators
Information technology — Smart city ICT indicators
This document defines a comprehensive set of evaluation indicators specially related to information and communication technologies (ICT) adoption and usage in smart cities. Firstly, it establishes an overall framework for all the indicators. Then, it specifies the name, description, classification and measurement method for each indicator.
Technologies de l'information — Indicateurs des TIC dans les villes intelligentes
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INTERNATIONAL ISO/IEC
STANDARD 30146
First edition
2019-10
Information technology — Smart city
ICT indicators
Technologies de l'information — Indicateurs des TIC dans les villes
intelligentes
Reference number
©
ISO/IEC 2019
© ISO/IEC 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO/IEC 2019 – All rights reserved
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Abbreviations. 2
5 General architecture . 2
6 General principles . 3
6.1 Indicators selection . 3
6.2 Indicators description . 3
7 Indicators description . 4
7.1 Citizen service . 4
7.1.1 E-government service. 4
7.1.2 Transportation service . 4
7.1.3 Social insurance service. 5
7.1.4 Medical service . 5
7.1.5 Education service . 6
7.1.6 Employment service . 6
7.1.7 City public service . 7
7.1.8 Service for poor and disabled people . 7
7.1.9 E-commerce service . 8
7.2 Efficient governance . 8
7.2.1 City management . 8
7.2.2 Public safety . 9
7.3 Liveable environment .10
7.3.1 Environmental protection .10
7.3.2 Green energy and energy efficiency .11
7.4 Smart facility .11
7.4.1 Network infrastructure .11
7.4.2 City model .11
7.5 Information resource.13
7.5.1 Open data and data sharing.13
7.5.2 Exploitation and utilization .13
7.6 Cyber security .14
7.6.1 Network security management .14
7.6.2 System and data security .15
[9]
Annex A (informative) City model .17
Bibliography .18
© ISO/IEC 2019 – All rights reserved iii
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that
are members of ISO or IEC participate in the development of International Standards through
technical committees established by the respective organization to deal with particular fields of
technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other
international organizations, governmental and non-governmental, in liaison with ISO and IEC, also
take part in the work.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for
the different types of document should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject
of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent
rights. Details of any patent rights identified during the development of the document will be in the
Introduction and/or on the ISO list of patent declarations received (see www .iso .org/patents) or the IEC
list of patent declarations received (see http: //patents .iec .ch).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso
.org/iso/foreword .html.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/members .html.
iv © ISO/IEC 2019 – All rights reserved
Introduction
Smart city is a concept that has been widely used by city administrators, planners and implementers
for decades. Although the precise definition of smart city has not been agreed upon among different
international standardization organizations, the significance of information and communication
technology (ICT) as indispensable key enablers is universally recognized. During the global development
of smart cities, the issue of effectively adopting ICT in smart city programs as key enablers has become a
common focus among scientific research institutions, industries, city administrators and construction
[1][7][8]
implementers. This document supports the United Nations Sustainable Development Goals .
It is an urgent and important task to develop standard evaluation methods and indicators focusing on
the area of ICT within the smart city, with which the city stakeholders can understand the smart city
performance from the perspective of ICT. The evaluation methods and indicators focus on the individual
efficient functioning of different systems, infrastructures and facilities. In addition, they also provide
the guidance on how cities function holistically and facilitate innovation and growth in an integrated
and coherent way.
The purpose of establishing smart city ICT indicator systems and conducting smart city evaluations is
to guide and promote a systematic construction of a smart city. The indicators can be used as a whole
package to evaluate a smart city holistically. The package can also be tailored as individual parts when
evaluating cities or certain aspects of cities. The indicators can be used to:
— evaluate the city ICT preparation state before starting the smart city construction;
— evaluate the effect of city ICT during and after the smart city construction;
— compare the smart city construction between cities in the area of city ICT in a certain area to
promote smart city healthy competition and development.
This document establishes criteria to evaluate in making cities smarter. This document can be used
to evaluate the level of smart city development. It is applicable to city, municipality or the local
government. For city administration organizations, it can be used for self-evaluation and to develop
corresponding ICT strategies to make cities smarter. For related evaluation agencies and scientific
research institutions, it also provides guidance and reference in developing smart city ICT indicators.
The indicators in this document are consistent with the overall work of ISO/TC 268/WG 2 on smart city
indicators.
© ISO/IEC 2019 – All rights reserved v
INTERNATIONAL STANDARD ISO/IEC 30146:2019(E)
Information technology — Smart city ICT indicators
1 Scope
This document defines a comprehensive set of evaluation indicators specially related to information
and communication technologies (ICT) adoption and usage in smart cities. Firstly, it establishes an
overall framework for all the indicators. Then, it specifies the name, description, classification and
measurement method for each indicator.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purpose of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https: //www .iso .org/obp
— IEC Electropedia: available at http: //www .electropedia .org/
3.1
performance indicators
category of quantized and pre-authorized benchmarks that reflect the realization of the goals
[SOURCE: ISO 15746-1:2015, 2.7]
3.2
performance indicators
set of indicators used to measure the level of convenience, habitability, comfort, security
and happiness felt by city users for related ICT infrastructures, applications and services in developing
a smart city
3.3
capability indicators
set of indicators used to measure the level of
...
INTERNATIONAL ISO/IEC
STANDARD 30146
First edition
2019-10
Information technology — Smart city
ICT indicators
Technologies de l'information — Indicateurs des TIC dans les villes
intelligentes
Reference number
©
ISO/IEC 2019
© ISO/IEC 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO/IEC 2019 – All rights reserved
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Abbreviations. 2
5 General architecture . 2
6 General principles . 3
6.1 Indicators selection . 3
6.2 Indicators description . 3
7 Indicators description . 4
7.1 Citizen service . 4
7.1.1 E-government service. 4
7.1.2 Transportation service . 4
7.1.3 Social insurance service. 5
7.1.4 Medical service . 5
7.1.5 Education service . 6
7.1.6 Employment service . 6
7.1.7 City public service . 7
7.1.8 Service for poor and disabled people . 7
7.1.9 E-commerce service . 8
7.2 Efficient governance . 8
7.2.1 City management . 8
7.2.2 Public safety . 9
7.3 Liveable environment .10
7.3.1 Environmental protection .10
7.3.2 Green energy and energy efficiency .11
7.4 Smart facility .11
7.4.1 Network infrastructure .11
7.4.2 City model .11
7.5 Information resource.13
7.5.1 Open data and data sharing.13
7.5.2 Exploitation and utilization .13
7.6 Cyber security .14
7.6.1 Network security management .14
7.6.2 System and data security .15
[9]
Annex A (informative) City model .17
Bibliography .18
© ISO/IEC 2019 – All rights reserved iii
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that
are members of ISO or IEC participate in the development of International Standards through
technical committees established by the respective organization to deal with particular fields of
technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other
international organizations, governmental and non-governmental, in liaison with ISO and IEC, also
take part in the work.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for
the different types of document should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject
of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent
rights. Details of any patent rights identified during the development of the document will be in the
Introduction and/or on the ISO list of patent declarations received (see www .iso .org/patents) or the IEC
list of patent declarations received (see http: //patents .iec .ch).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso
.org/iso/foreword .html.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/members .html.
iv © ISO/IEC 2019 – All rights reserved
Introduction
Smart city is a concept that has been widely used by city administrators, planners and implementers
for decades. Although the precise definition of smart city has not been agreed upon among different
international standardization organizations, the significance of information and communication
technology (ICT) as indispensable key enablers is universally recognized. During the global development
of smart cities, the issue of effectively adopting ICT in smart city programs as key enablers has become a
common focus among scientific research institutions, industries, city administrators and construction
[1][7][8]
implementers. This document supports the United Nations Sustainable Development Goals .
It is an urgent and important task to develop standard evaluation methods and indicators focusing on
the area of ICT within the smart city, with which the city stakeholders can understand the smart city
performance from the perspective of ICT. The evaluation methods and indicators focus on the individual
efficient functioning of different systems, infrastructures and facilities. In addition, they also provide
the guidance on how cities function holistically and facilitate innovation and growth in an integrated
and coherent way.
The purpose of establishing smart city ICT indicator systems and conducting smart city evaluations is
to guide and promote a systematic construction of a smart city. The indicators can be used as a whole
package to evaluate a smart city holistically. The package can also be tailored as individual parts when
evaluating cities or certain aspects of cities. The indicators can be used to:
— evaluate the city ICT preparation state before starting the smart city construction;
— evaluate the effect of city ICT during and after the smart city construction;
— compare the smart city construction between cities in the area of city ICT in a certain area to
promote smart city healthy competition and development.
This document establishes criteria to evaluate in making cities smarter. This document can be used
to evaluate the level of smart city development. It is applicable to city, municipality or the local
government. For city administration organizations, it can be used for self-evaluation and to develop
corresponding ICT strategies to make cities smarter. For related evaluation agencies and scientific
research institutions, it also provides guidance and reference in developing smart city ICT indicators.
The indicators in this document are consistent with the overall work of ISO/TC 268/WG 2 on smart city
indicators.
© ISO/IEC 2019 – All rights reserved v
INTERNATIONAL STANDARD ISO/IEC 30146:2019(E)
Information technology — Smart city ICT indicators
1 Scope
This document defines a comprehensive set of evaluation indicators specially related to information
and communication technologies (ICT) adoption and usage in smart cities. Firstly, it establishes an
overall framework for all the indicators. Then, it specifies the name, description, classification and
measurement method for each indicator.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purpose of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https: //www .iso .org/obp
— IEC Electropedia: available at http: //www .electropedia .org/
3.1
performance indicators
category of quantized and pre-authorized benchmarks that reflect the realization of the goals
[SOURCE: ISO 15746-1:2015, 2.7]
3.2
performance indicators
set of indicators used to measure the level of convenience, habitability, comfort, security
and happiness felt by city users for related ICT infrastructures, applications and services in developing
a smart city
3.3
capability indicators
set of indicators used to measure the level of
...
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