SIST-TS CEN/TS 17313:2019
(Main)Intelligent transport systems - ESafety - Interoperability and user choice in eCall aftermarket and third party eCall services
Intelligent transport systems - ESafety - Interoperability and user choice in eCall aftermarket and third party eCall services
This document provides a description for voluntarily consenting vendors (subsequently referred to as 'participating service providers’), who wish to provide TPS-eCall service in an open market environment, where users can select and change the service provider. It focusses on the use case 'TPS-eCall service', as standardized in EN 16102, only (and for clarification, does not apply in respect of 112-eCall, where no TPS provider is involved.)
The document determines the preconditions, requirements and functional means needed in order that users of a TPS-eCall service can choose and change her/his preferred service provider (TPSP) out of a range of available TPSPs, who are participating in the open market provisions determined in this specification.
Outside the scope of this document are:
a) any commercial considerations (e.g. whether the service is offered for free or a charged service or part of a commercial service package offer),
b) any contractual considerations (e.g. how a service contract between an user and a TPSP is established),
c) any IT-security related issues in conjunction with the TPS in-vehicle system,
d) any considerations regarding communication costs (for voice and data) related to the TPS-eCall service
e) any PSAP related considerations (towards the PSAPs there is no impact related to provider change, since any TPSP needs to negotiate acceptance of its service offering with the PSAPs in the countries where the service is provided, before such service can be provided).
Intelligente Verkehrssysteme - eSicherheit - Austauschbarkeit und Nutzerwahl im eSicherheit-Zubehörmarkt und Drittanbieter eCall-Dienste
Dieses Dokument liefert eine Beschreibung für freiwillig zustimmende Anbieter (nachfolgend „teilnehmende Dienstanbieter“ genannt), die TPS eCall-Dienste in einem offenen Marktumfeld anbieten möchten, in dem die Nutzer den Dienstanbieter auswählen und ändern können. Es konzentriert sich nur auf den Anwendungsfall „TPS-eCall-Dienst“, wie er in EN 16102 genormt ist (und gilt zur Klarstellung nicht bezüglich 112 eCall, wenn kein TPS-Anbieter beteiligt ist).
Das Dokument legt die Voraussetzungen, Anforderungen und funktionalen Mittel fest, die erforderlich sind, damit Nutzer eines TPS-eCall-Dienstes ihren bevorzugten Dienstanbieter (TPSP) aus einer Reihe von verfügbaren TPSPs auswählen und ändern können, die die in dieser Spezifikation festgelegten Bestimmungen für offene Märkte erfüllen.
Außerhalb des Anwendungsbereichs dieses Dokuments sind:
a) jegliche kommerzielle Überlegungen (z. B. ob der Dienst kostenlos oder gegen Gebühr angeboten wird oder Teil eines kommerziellen Dienste-Paketangebots ist);
b) jegliche vertragliche Überlegungen (z. B. wie ein Dienstleistungsvertrag zwischen einem Nutzer und einem TPSP aufgesetzt wird);
c) jegliche Fragen der IT-Sicherheit in Verbindung mit dem bordeigenen TPS-System;
d) jegliche Überlegungen bezüglich Kommunikationskosten (für Sprache und Daten) in Zusammenhang mit dem TPS-eCall-Dienst;
e) jegliche Überlegungen bezüglich der Notrufzentrale. (Hinsichtlich der Notrufzentralen gibt es keine Auswirkung im Zusammenhang mit einem Anbieterwechsel, da jeder TPSP mit den Notrufzentralen in den Ländern, in denen der Dienst bereitgestellt wird, über die Akzeptanz seines Dienstangebots verhandeln muss, bevor ein solcher Dienst bereitgestellt werden kann).
Système de transports intelligent - E Sécurité - Interopérabilité et choix de l'utilisateur dans les services après-vente eCall et les services eCall de fournisseurs privés
Inteligentni transportni sistemi - e-Varnost - Interoperabilnost in možnost izbire uporabnika med storitvijo e-Klic in storitvijo e-Klic tretjih oseb
Ta dokument podaja opis za prostovoljno sodelujoče dobavitelje (v nadaljevanju imenovane »sodelujoči ponudniki storitev«), ki želijo zagotavljati storitev e-Klic TPS v okolju odprtega trga, kjer lahko uporabniki izberejo in spremenijo ponudnika storitev. Osredotoča se samo na primer uporabe »storitve e-Klica TPS«, kot je standardiziran v standardu EN 16102 (in se – za večjo jasnost – ne uporablja v zvezi z e-Klicem 112, kjer ni vpleten noben ponudnik TPS).
Dokument določa predpogoje, zahteve in funkcionalna sredstva, potrebna za ta namen, da lahko uporabniki storitve e-Klic TPS izberejo in spremenijo svojega izbranega ponudnika storitev (TPSP) iz nabora razpoložljivih posredniških tretjih ponudnikov storitev, ki sodelujejo na odprtem trgu v skladu z določbami, opredeljenimi v tej specifikaciji.
Področje uporabe tega dokumenta ne vključuje:
a) nobenih komercialnih dejavnikov (npr. ali se storitev ponuja brezplačno ali kot plačljiva storitev ali kot del komercialne ponudbe paketa storitev),
b) nobenih pogodbenih dejavnikov (npr. kako je urejena pogodba med uporabnikom in posredniškim tretjim ponudnikom storitev),
c) nobenih zadev, povezanih z varnostjo IT, v povezavi s sistemom TPS v vozilu,
d) nobenih dejavnikov glede stroškov komunikacije (glasovne in podatkovne), povezane s storitvijo e-Klic TPS,
e) nobenih dejavnikov, povezanih z odzivno točko javne varnosti (nasproti odzivni točki javne varnosti ni nobenega vpliva, povezanega z menjavo ponudnika, saj se mora posredniški tretji ponudnik storitev pogajati o sprejemljivosti svoje ponudbe storitev z odzivnimi točkami javne varnosti v državah, kjer se storitev zagotavlja, preden je mogoče tako storitev ponuditi).
General Information
Buy Standard
Standards Content (Sample)
SLOVENSKI STANDARD
SIST-TS CEN/TS 17313:2019
01-junij-2019
Inteligentni transportni sistemi - e-Varnost - Interoperabilnost in možnost izbire
uporabnika med storitvijo e-Klic in storitvijo e-Klic tretjih oseb
Intelligent transport systems - ESafety - Interoperability and user choice in eCall
aftermarket and third party eCall services
Intelligente Verkehrssysteme - eSicherheit - Austauschbarkeit und Nutzerwahl im
eSicherheit-Zubehörmarkt und Drittanbieter eCall-Dienste
Système de transports intelligent - E Sécurité - Interopérabilité et choix de l'utilisateur
dans les services après-vente eCall et les services eCall de fournisseurs privés
Ta slovenski standard je istoveten z: CEN/TS 17313:2019
ICS:
35.240.60 Uporabniške rešitve IT v IT applications in transport
prometu
SIST-TS CEN/TS 17313:2019 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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CEN/TS 17313
TECHNICAL SPECIFICATION
SPÉCIFICATION TECHNIQUE
March 2019
TECHNISCHE SPEZIFIKATION
ICS 35.240.60
English Version
Intelligent transport systems - ESafety - Interoperability
and user choice in eCall aftermarket and third party eCall
services
Système de transports intelligent - E Sécurité - Intelligente Verkehrssysteme - eSicherheit -
Interopérabilité et choix de l'utilisateur dans les Austauschbarkeit und Nutzerwahl im eSicherheit-
services après-vente eCall et les services eCall de Zubehörmarkt und Drittanbieter eCall-Dienste
fournisseurs privés
This Technical Specification (CEN/TS) was approved by CEN on 6 January 2019 for provisional application.
The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to
submit their comments, particularly on the question whether the CEN/TS can be converted into a European Standard.
CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS
available promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in
parallel to the CEN/TS) until the final decision about the possible conversion of the CEN/TS into an EN is reached.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2019 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TS 17313:2019 E
worldwide for CEN national Members.
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Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 5
3 Terms and definitions . 6
4 Abbreviations . 11
5 User-oriented considerations . 11
5.1 basic consumer principles . 11
5.2 Participating Service Providers — Prerequisite . 12
6 Requirements . 12
6.1 General conditions . 12
6.2 Design Concept. 12
6.3 Basic principles . 13
6.3.1 Freedom of choice, default use of 112, high availability essential, data protection and
privacy (see EN 16102) . 13
6.3.2 Principle: Freedom of choice for the vehicle owner. 13
6.3.3 Principle: Default use of the legally mandated 112-eCall as a safe and secure fall-back
solution . 13
6.3.4 Principle: High availability . 14
6.3.5 Principle: Data protection and data privacy . 14
6.4 System Overview . 15
6.5 Process overview . 15
6.6 Process 'Register a third party service provider'. 16
6.7 Process 'Monitor third party service provider' . 16
6.8 Process 'Select third Party Service Provider' . 16
6.9 Process 'Monitor third party eCall Service' . 18
7 Roles, Rights and Responsibilities . 19
7.1 General. 19
7.2 The TPS-IVS provider . 19
7.3 The PARES . 20
7.4 The interoperability service registration authority . 20
7.5 The third party eCall provider . 20
7.6 The Public Safety Answering Point . 21
7.7 The vehicle owner . 21
8 Information overview (MSD, TSD) . 22
Annex A (informative) Responsibilities of the interoperability service registration authority
. 23
A.1 Organizational structure . 23
A.2 Responsible tasks of the interoperability service registration authority. 23
Bibliography . 24
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European foreword
This document (CEN/TS 17313:2019) has been prepared by Technical Committee CEN/TC 278
“Intelligent transport systems”, the secretariat of which is held by NEN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
According to the CEN/CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to announce this Technical Specification: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.
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Introduction
An eCall is an emergency call generated either automatically via activation of in-vehicle sensors or
manually by the vehicle occupants. When activated, it provides notification and relevant location
information to the most appropriate 'Public Safety Answering Point (PSAP)’ by means of ‘mobile wireless
communications networks’, carries a defined standardized ’minimum set of data’, notifying that there has
been an incident that requires response from the emergency services and establishes a voice channel
between the occupants of the vehicle and the ‘most appropriate PSAP’.
There are two principal variants of eCall:
a) 112-eCall (also known as Pan-European eCall);
b) Third Party Service supported eCall (TPS-eCall ; also known as Third Party eCall).
112-eCalls progress automatically from the vehicle directly to the Public Safety Answering Point (PSAP).
Third Party Service supported eCall involves the service and the support of a Third Party Service provider
(TPSP) as an intermediary entity, who may filter out false calls, determine if an emergency call requires
the emergency service or other services (such as breakdown assistance), and may provide additional
information requested by the owner of the vehicle to be passed to emergency services in the event of an
emergency call, or where the vehicle does not have the capability to send the full MSD data set, may add
data and consolidate the MSD before forwarding it to the PSAP. A TPSP may typically offer TPS-eCall as a
part of a bundle of wider support services.
The deployment of 112-eCall service in Europe is mandatory for all new models (classes M1, N1) as of
31 March 2018. According to Regulation (EU) 2015/758 a TPS-eCall service can co-exist provided that
the measures necessary to ensure continuity in the provision of the service to the consumer are adopted;
according to Regulation (EU) 2015/758 (3 c), the vehicle user must have the option to elect to use a 112-
based eCall in-vehicle system at any time.
Third Party eCall service is a private commercial service which may be offered optionally and
supplementary to 112-eCall service.
However, the possibility to choose and to change third party eCall service provider has not so far been
defined regarding in-vehicle systems for third party eCall service, although interoperability and user
choice are significant aspects for fair competition in the European Service Market.
1
According to Regulation (EU) 2015/758 , open choice for users and fair competition should be ensured,
as well as innovation should be encouraged, in order to boost the competitiveness of the European
Union's information technology industry in the global market.
This document provides specification for such interoperability.
NOTE It is recognized that some vehicle manufacturers and service providers may not want or are unable to
participate in such an open market. This document is therefore developed for voluntary use by parties who may
wish to participate in an open market for service provision.
1
See Regulation (EU) 2015/758 Recital 16.
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1 Scope
This document provides a description for voluntarily consenting vendors (subsequently referred to as
'participating service providers’), who wish to provide TPS-eCall service in an open market environment,
where users can select and change the service provider. It focusses on the use case 'TPS-eCall service', as
standardized in EN 16102, only (and for clarification, does not apply in respect of 112-eCall, where no
TPS provider is involved.)
The document determines the preconditions, requirements and functional means needed in order that
users of a TPS-eCall service can choose and change her/his preferred service provider (TPSP) out of a
range of available TPSPs, who are participating in the open market provisions determined in this
specification.
Outside the scope of this document are:
a) any commercial considerations (e.g. whether the service is offered for free or a charged service or
part of a commercial service package offer),
b) any contractual considerations (e.g. how a service contract between an user and a TPSP is
established),
c) any IT-security related issues in conjunction with the TPS in-vehicle system,
d) any considerations regarding communication costs (for voice and data) related to the TPS-eCall
service
e) any PSAP related considerations (towards the PSAPs there is no impact related to provider change,
since any TPSP needs to negotiate acceptance of its service offering with the PSAPs in the countries
where the service is provided, before such service can be provided).
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
EN 15722, Intelligent transport systems – ESafety - ECall minimum set of data
EN 16072:2015, Intelligent transport systems – ESafety - Pan-European eCall operating requirements
EN 16102, Intelligent transport systems – eCall - Operating requirements for third party support
EN 16454, Intelligent transport systems – ESafety - ECall end to end conformance testing
EN ISO 24978, Intelligent transport systems - ITS Safety and emergency messages using any available
wireless media - Data registry procedures (ISO 24978)
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3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
• IEC Electropedia: available at http://www.electropedia.org/
• ISO Online browsing platform: available at http://www.iso.org/obp
3.1
112
single European emergency call number
3.2
112-eCall
‘eCall’ provided by a ‘Teleservice 12’ mobile communication network, as defined in EN 16072 and
EN 16062 or CEN/TS 17148
3.3
beneficiary
occupants/riders of the vehicle receiving the benefit of the TPS-eCall service/112-eCall service
Note 1 to entry: The occupants/riders of the vehicle may or may not be the owner or registered keeper of the
vehicle, and may or may not have the ability to change TPS-eCall service provider.
3.4
data
representations of static or dynamic objects in a formalized manner suitable for communication,
interpretation, or processing by humans or by machines
3.5
data dictionary
organized and constructed (electronic data base) compilation of descriptions of data concepts that
provides a consistent means for documenting, storing and retrieving the syntactical form
(i.e. representational form) and the meaning and connotation of ‘eCall ’ ‘data concept’
Note 1 to entry: A data registry provides definition of the metadata concept, it does not store the values of
individual instances. For example a data registry with a data concept 'registration plate identification of a vehicle'
defines how the identification numbers/letters are represented. It does not contain a list of particular licence plates.
3.6
data element
single unit of information of interest (such as a fact, proposition, observation, etc.) about some (entity)
class of interest (e.g. a person, place, process, property, concept, association, state, event) considered to
be indivisible in a particular context
3.7
data registry
registration process to store data definitions, characterized in a consistent manner, as determined
according to the provisions of an international standard, in a data dictionary
Note 1 to entry: Neither a data registry nor a data dictionary provides a database of specific values of instances of
the use of the registry/dictionary in an implementation.
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3.8
driver
see vehicle driver
3.9
E112
emergency communications service using the single European emergency call number, 112, which is
enhanced with location information of the calling user
Note 1 to entry: See European Commission Recommendation C (2003) 2657.
3.10
eCall
emergency call which is generated either automatically via activation of in-vehicle sensors or manually
by the vehicle occupants, and which, when activated, provides notification and relevant location
information to the most appropriate 'public safety answering points (PSAP)’, by means of ‘mobile
wireless communications networks’, carries a defined standardized ’minimum set of data’, notifying that
there has been an incident that requires response from the emergency services and establishes a voice
channel between the occupants of the vehicle and the ‘most appropriate PSAP’
[SOURCE: EN 16072:2015, 3.8, modified – "Audio channel" was replaced with "voice channel" in this
definition and the definition's structure was slightly modified.]
3.11
emergency call
call from a user to an emergency control centre including and especially E112
3.12
independent service provider
contracted third party who is contracted to supply the TPS-eCall service who is not the manufacturer of
the vehicle (e.g. car insurance company, automobile club, insurer, etc.)
3.13
IVS dataset
minimum set of vehicle-generated data elements which are essential for the performance of the ‘TPS-
eCall’
Note 1 to entry: The format and content of this ‘IVS data set’ is not defined by EN 16102, but it shall be possible for
the service provider to create an MSD as defined in EN 15722 based on this ‘IVS data set’.
Note 2 to entry: This may be a sub-set of the MSD data elements, as some MSD elements can be inferred/looked-up
from other elements by the TPSP.
3.14
keeper
see vehicle keeper
3.15
most appropriate PSAP
PSAP defined beforehand by national authorities to cover emergency calls from a certain area or for
emergency calls of a certain type
Note 1 to entry: A number of different instantiations of PSAP service are supported within this document. A PSAP
may be a Public Authority or a private service provider operating under the control of a Public Authority.
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3.16
minimum set of data (MSD)
standardized data concept, as specified in EN 15722, comprising data elements essential for the
notification of a ‘TPS-eCall ’ to a PSAP
3.17
interoperability service registration authority
non-aligned notarizing organization which checks, approves, certifies and registers Third Party Service
providers which comply to national rules and to European Standards relevant for TPS-eCall
3.18
occupant
see vehicle occupant
3.19
owner
see vehicle owner
3.20
pan-European eCall
see 112-eCall
3.21
PARES
Public Authorities responsible for Emergency Services; generic term for the body responsible for PSAPs
in its jurisdiction, the form of which may vary between Member States
3.22
participating service provider
third-party ministration supplier of TPS-eCall service and often also supplier of the TPS in-vehicle system
equipment who consent to offer third party eCall service in an open market environment
Note 1 to entry: TPS in-vehicle system provider and TPSP may be the same entity or vendor. However, according to
this TS, it is assumed that there are multiple n-to-m correlations where the TPS in-vehicle system provider and the
TPSP are represented by different vendors.
3.23
Public Safety Answering Point (PSAP)
physical location where emergency calls are first received under the responsibility of a public authority
or a private organization recognized by the national government, working on behalf of the responsible
authorities.
Note 1 to entry: See also most appropriate PSAP.
Note 2 to entry: A number of different instantiations of PSAP service are supported within
EN 16062/CEN/TS 17148.
3.24
registration authority
see interoperability service registration authority
3.25
service provider
contracted third party who is contracted to supply the TPS-eCall service
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3.26
TPS-eCall
transmission across a mobile network of a set of data from a vehicle to a TPS-eCall responder (TPSP) and
the establishment of a voice channel between the vehicle and the TPSP which is connected to a “most
appropriate PSAP” by the TPSP
Note 1 to entry: In summary, it includes the transmission of the ‘IVS dataset’ (plus possibly additional data) from
the vehicle to a TPSP, and the establishment of a voice call from the vehicle with this TPSP. In the event of an
emergency situation likely to require assistance from the emergency services, the TPSP shall establish a voice
connection with the ‘most appropriate PSAP’. The TPSP shall also forward all relevant information concerning the
event, including the information specified as mandatory by the MSD standard (EN 15722) as a minimum, to this
‘most appropriate PSAP’. The TPSP shall also provide voice communication between the PSAP and the vehicle
occupants, at least by setting up a conference call, if this is required by any of the parties involved.
3.27
TPS-eCall set of data (TSD)
data set in a format standardized within EN 16102, which can be used by a TPSP to forward details of a
TPS-eCall to a PSAP
3.28
TPS in-vehicle equipment
equipment within the vehicle that provides or has access to in-vehicle data required for the ‘IVS data set’
to effect the TPS-eCall transaction via a public mobile wireless communications network providing a link
between the vehicle and a ‘TPS-eCall responder’
Note 1 to entry: The TPS in-vehicle equipment provider may be the vehicle manufacturer or the provider of
aftermarket equipment.
3.29
TPS in-vehicle system (TPS-IVS)
‘TPS in-vehicle equipment’ together with the means to trigger, manage and effect the ‘TPS-eCall
transaction’
3.30
TPS in-vehicle system provider
provider of a 'TPS in-vehicle system’
Note 1 to entry: The ‘TPS in-vehicle system provider’ may be the vehicle manufacturer or the provider of
aftermarket equipment
3.31
TPSP
third party service provider organization, recognized by the national rescue authorities as being allowed
to transmit ‘TPS-eCall’ to them, and compliant with the requirements of EN 16102 and of this document
Note 1 to entry: The TPSP has two roles, ‘responder’ and ‘TPS-eCall notifier’.
3.32
TSD
TPS-eCall set of data: data set in a format standardized in EN 16102, which can be used by a TPSP acting
as a TPS-eCall notifier to forward details of a TPS-eCall to a PSAP
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3.33
user
driver of the vehicle receiving the benefit of TPS-eCall
Note 1 to entry: See beneficiary.
3.34
vehicle driver
person in control of the vehicle, or in the case of an automated vehicle person determining the destination
of its current journey
3.35
vehicle keeper
person registered by the national vehicle registration service as the person who is the guardian of the
vehicle
Note 1 to entry: A vehicle keeper is not necessarily the owner of the vehicle (as for example in the case of a leased
vehicle), and may not be the actual user (driver or occupant/rider of the vehicle at the time of the provision of the
TPS-eCall service.
3.36
vehicle manufacturer
entity which first assembles the vehicle and provides eCall equipment as part of its specification and
subsequently sells the vehicle directly or via an agent; sometimes called an OEM (original equipment
manufacturer)
3.37
vehicle occupant
person inside or riding a vehicle that is in receipt of eCall service
3.38
vehicle owner
entity that has legal proprietary rights of the vehicle
Note 1 to entry: A vehicle owner is not necessarily the registered keeper of the vehicle (as for example in the case
of a leased vehicle) and may not be the actual user (driver or occupant/rider of the vehicle at the time of the
provision of the TPS-eCall service).
3.39
watchdog telegram
issued periodically (e.g. every 5 min) from a TPS-IVS to the selected TPSP to ensure the availability of the
service from the TPSP for the TPS-IVS at the given location and for the vehicle owner (identified by its
credentials)
Note 1 to entry: In case the service responds with an error code (e.g. contract has expired or service is not available
in the respective country) or not respond at all, the user is informed to take appropriate actions (e.g. select another
TPSP, renew his contract). In the meantime and also if the service does not respond at all, the mandatory 112-eCall
service is preset to ensure service continuity.
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4 Abbreviations
GNSS Global navigation satellite system
HMI Human machine interface
IP Internet protocol
IVS In-Vehicle System
ITS Intelligent Transport Systems
KPI Key performance indicator
MSD Minimum Set of Data
OAD Optional additional data
OEM Original Equipment Manufacturer
PARES Public Authorities responsible for Emergency Services
PSAP Public Safety Answering Point
TPS Third Party Services
TPS-IVS TPS in-vehicle system
TPSP Third Party Service Provider
TS Technical Specification
TSD TPS-eCall Set of Data
VIN Vehicle identification number
XML Extensible markup language
XSD XML scheme definition
5 User-oriented considerations
5.1 basic consumer principles
TPS-eCall is a private commercial service, offered by independent service providers (e.g. car insurance
companies, automobile clubs, insurers and other commercial companies), and vehicle manufacturers
(OEMs), who offer a TPS-eCall service as paid service, a free service, a member benefit, or other
contractual benefit.
While some TPS service providers tie their service provision to other considerations, it is expected that a
number of service providers have interest to operate in an ‘open service’ environment, where the user
may change TPS service provider (for example a member of an automobile club may wish to change his
TPS-eCall service provision to another automobile club, or perhaps to the vehicle insurer, if the user sees
benefit in so doing). End users usually have basic needs which relate a product respectively to the benefit
of a required service. In general, the following basic principles may be identified as requirements for a
competitive single market:
a) User choice;
b) Fair competition;
c) Data protection.
11
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These basic principles are broadly accepted and agreed between major key stakeholders in the fields of
Automotive sector and ITS and underpin Regulation (EU) 2015/758 Recital 16. “In order to ensure open
choice for users and fair competition, as well as encourage innovation and boost the competitiveness of the
Union's information technology industry on the global market, the eCall in-vehicle systems should be based
on an interoperable, standardised, secure and open-access platform for possible future in-vehicle
applications or services. As this requires technical and legal back-up, the Commission should assess without
delay, on the basis of consultations with all stakeholders involved, including vehicle manufacturers and
independent operators, all options for promoting and en
...
SLOVENSKI STANDARD
SIST-TS CEN/TS 17313:2019
01-junij-2019
Inteligentni transportni sistemi - e-Varnost - Medobratovalnost in možnost izbire
uporabnika med storitvijo e-Klic in storitvijo e-Klic tretjih oseb
Intelligent transport systems - ESafety - Interoperability and user choice in eCall
aftermarket and third party eCall services
Intelligente Verkehrssysteme - eSicherheit - Austauschbarkeit und Nutzerwahl im
eSicherheit-Zubehörmarkt und Drittanbieter eCall-Dienste
Système de transports intelligent - E Sécurité - Interopérabilité et choix de l'utilisateur
dans les services après-vente eCall et les services eCall de fournisseurs privés
Ta slovenski standard je istoveten z: CEN/TS 17313:2019
ICS:
35.240.60 Uporabniške rešitve IT v IT applications in transport
prometu
SIST-TS CEN/TS 17313:2019 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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CEN/TS 17313
TECHNICAL SPECIFICATION
SPÉCIFICATION TECHNIQUE
March 2019
TECHNISCHE SPEZIFIKATION
ICS 35.240.60
English Version
Intelligent transport systems - ESafety - Interoperability
and user choice in eCall aftermarket and third party eCall
services
Système de transports intelligent - E Sécurité - Intelligente Verkehrssysteme - eSicherheit -
Interopérabilité et choix de l'utilisateur dans les Austauschbarkeit und Nutzerwahl im eSicherheit-
services après-vente eCall et les services eCall de Zubehörmarkt und Drittanbieter eCall-Dienste
fournisseurs privés
This Technical Specification (CEN/TS) was approved by CEN on 6 January 2019 for provisional application.
The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to
submit their comments, particularly on the question whether the CEN/TS can be converted into a European Standard.
CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS
available promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in
parallel to the CEN/TS) until the final decision about the possible conversion of the CEN/TS into an EN is reached.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2019 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TS 17313:2019 E
worldwide for CEN national Members.
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Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 5
3 Terms and definitions . 6
4 Abbreviations . 11
5 User-oriented considerations . 11
5.1 basic consumer principles . 11
5.2 Participating Service Providers — Prerequisite . 12
6 Requirements . 12
6.1 General conditions . 12
6.2 Design Concept. 12
6.3 Basic principles . 13
6.3.1 Freedom of choice, default use of 112, high availability essential, data protection and
privacy (see EN 16102) . 13
6.3.2 Principle: Freedom of choice for the vehicle owner. 13
6.3.3 Principle: Default use of the legally mandated 112-eCall as a safe and secure fall-back
solution . 13
6.3.4 Principle: High availability . 14
6.3.5 Principle: Data protection and data privacy . 14
6.4 System Overview . 15
6.5 Process overview . 15
6.6 Process 'Register a third party service provider'. 16
6.7 Process 'Monitor third party service provider' . 16
6.8 Process 'Select third Party Service Provider' . 16
6.9 Process 'Monitor third party eCall Service' . 18
7 Roles, Rights and Responsibilities . 19
7.1 General. 19
7.2 The TPS-IVS provider . 19
7.3 The PARES . 20
7.4 The interoperability service registration authority . 20
7.5 The third party eCall provider . 20
7.6 The Public Safety Answering Point . 21
7.7 The vehicle owner . 21
8 Information overview (MSD, TSD) . 22
Annex A (informative) Responsibilities of the interoperability service registration authority
. 23
A.1 Organizational structure . 23
A.2 Responsible tasks of the interoperability service registration authority. 23
Bibliography . 24
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European foreword
This document (CEN/TS 17313:2019) has been prepared by Technical Committee CEN/TC 278
“Intelligent transport systems”, the secretariat of which is held by NEN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
According to the CEN/CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to announce this Technical Specification: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.
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Introduction
An eCall is an emergency call generated either automatically via activation of in-vehicle sensors or
manually by the vehicle occupants. When activated, it provides notification and relevant location
information to the most appropriate 'Public Safety Answering Point (PSAP)’ by means of ‘mobile wireless
communications networks’, carries a defined standardized ’minimum set of data’, notifying that there has
been an incident that requires response from the emergency services and establishes a voice channel
between the occupants of the vehicle and the ‘most appropriate PSAP’.
There are two principal variants of eCall:
a) 112-eCall (also known as Pan-European eCall);
b) Third Party Service supported eCall (TPS-eCall ; also known as Third Party eCall).
112-eCalls progress automatically from the vehicle directly to the Public Safety Answering Point (PSAP).
Third Party Service supported eCall involves the service and the support of a Third Party Service provider
(TPSP) as an intermediary entity, who may filter out false calls, determine if an emergency call requires
the emergency service or other services (such as breakdown assistance), and may provide additional
information requested by the owner of the vehicle to be passed to emergency services in the event of an
emergency call, or where the vehicle does not have the capability to send the full MSD data set, may add
data and consolidate the MSD before forwarding it to the PSAP. A TPSP may typically offer TPS-eCall as a
part of a bundle of wider support services.
The deployment of 112-eCall service in Europe is mandatory for all new models (classes M1, N1) as of
31 March 2018. According to Regulation (EU) 2015/758 a TPS-eCall service can co-exist provided that
the measures necessary to ensure continuity in the provision of the service to the consumer are adopted;
according to Regulation (EU) 2015/758 (3 c), the vehicle user must have the option to elect to use a 112-
based eCall in-vehicle system at any time.
Third Party eCall service is a private commercial service which may be offered optionally and
supplementary to 112-eCall service.
However, the possibility to choose and to change third party eCall service provider has not so far been
defined regarding in-vehicle systems for third party eCall service, although interoperability and user
choice are significant aspects for fair competition in the European Service Market.
1
According to Regulation (EU) 2015/758 , open choice for users and fair competition should be ensured,
as well as innovation should be encouraged, in order to boost the competitiveness of the European
Union's information technology industry in the global market.
This document provides specification for such interoperability.
NOTE It is recognized that some vehicle manufacturers and service providers may not want or are unable to
participate in such an open market. This document is therefore developed for voluntary use by parties who may
wish to participate in an open market for service provision.
1
See Regulation (EU) 2015/758 Recital 16.
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1 Scope
This document provides a description for voluntarily consenting vendors (subsequently referred to as
'participating service providers’), who wish to provide TPS-eCall service in an open market environment,
where users can select and change the service provider. It focusses on the use case 'TPS-eCall service', as
standardized in EN 16102, only (and for clarification, does not apply in respect of 112-eCall, where no
TPS provider is involved.)
The document determines the preconditions, requirements and functional means needed in order that
users of a TPS-eCall service can choose and change her/his preferred service provider (TPSP) out of a
range of available TPSPs, who are participating in the open market provisions determined in this
specification.
Outside the scope of this document are:
a) any commercial considerations (e.g. whether the service is offered for free or a charged service or
part of a commercial service package offer),
b) any contractual considerations (e.g. how a service contract between an user and a TPSP is
established),
c) any IT-security related issues in conjunction with the TPS in-vehicle system,
d) any considerations regarding communication costs (for voice and data) related to the TPS-eCall
service
e) any PSAP related considerations (towards the PSAPs there is no impact related to provider change,
since any TPSP needs to negotiate acceptance of its service offering with the PSAPs in the countries
where the service is provided, before such service can be provided).
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
EN 15722, Intelligent transport systems – ESafety - ECall minimum set of data
EN 16072:2015, Intelligent transport systems – ESafety - Pan-European eCall operating requirements
EN 16102, Intelligent transport systems – eCall - Operating requirements for third party support
EN 16454, Intelligent transport systems – ESafety - ECall end to end conformance testing
EN ISO 24978, Intelligent transport systems - ITS Safety and emergency messages using any available
wireless media - Data registry procedures (ISO 24978)
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3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
• IEC Electropedia: available at http://www.electropedia.org/
• ISO Online browsing platform: available at http://www.iso.org/obp
3.1
112
single European emergency call number
3.2
112-eCall
‘eCall’ provided by a ‘Teleservice 12’ mobile communication network, as defined in EN 16072 and
EN 16062 or CEN/TS 17148
3.3
beneficiary
occupants/riders of the vehicle receiving the benefit of the TPS-eCall service/112-eCall service
Note 1 to entry: The occupants/riders of the vehicle may or may not be the owner or registered keeper of the
vehicle, and may or may not have the ability to change TPS-eCall service provider.
3.4
data
representations of static or dynamic objects in a formalized manner suitable for communication,
interpretation, or processing by humans or by machines
3.5
data dictionary
organized and constructed (electronic data base) compilation of descriptions of data concepts that
provides a consistent means for documenting, storing and retrieving the syntactical form
(i.e. representational form) and the meaning and connotation of ‘eCall ’ ‘data concept’
Note 1 to entry: A data registry provides definition of the metadata concept, it does not store the values of
individual instances. For example a data registry with a data concept 'registration plate identification of a vehicle'
defines how the identification numbers/letters are represented. It does not contain a list of particular licence plates.
3.6
data element
single unit of information of interest (such as a fact, proposition, observation, etc.) about some (entity)
class of interest (e.g. a person, place, process, property, concept, association, state, event) considered to
be indivisible in a particular context
3.7
data registry
registration process to store data definitions, characterized in a consistent manner, as determined
according to the provisions of an international standard, in a data dictionary
Note 1 to entry: Neither a data registry nor a data dictionary provides a database of specific values of instances of
the use of the registry/dictionary in an implementation.
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3.8
driver
see vehicle driver
3.9
E112
emergency communications service using the single European emergency call number, 112, which is
enhanced with location information of the calling user
Note 1 to entry: See European Commission Recommendation C (2003) 2657.
3.10
eCall
emergency call which is generated either automatically via activation of in-vehicle sensors or manually
by the vehicle occupants, and which, when activated, provides notification and relevant location
information to the most appropriate 'public safety answering points (PSAP)’, by means of ‘mobile
wireless communications networks’, carries a defined standardized ’minimum set of data’, notifying that
there has been an incident that requires response from the emergency services and establishes a voice
channel between the occupants of the vehicle and the ‘most appropriate PSAP’
[SOURCE: EN 16072:2015, 3.8, modified – "Audio channel" was replaced with "voice channel" in this
definition and the definition's structure was slightly modified.]
3.11
emergency call
call from a user to an emergency control centre including and especially E112
3.12
independent service provider
contracted third party who is contracted to supply the TPS-eCall service who is not the manufacturer of
the vehicle (e.g. car insurance company, automobile club, insurer, etc.)
3.13
IVS dataset
minimum set of vehicle-generated data elements which are essential for the performance of the ‘TPS-
eCall’
Note 1 to entry: The format and content of this ‘IVS data set’ is not defined by EN 16102, but it shall be possible for
the service provider to create an MSD as defined in EN 15722 based on this ‘IVS data set’.
Note 2 to entry: This may be a sub-set of the MSD data elements, as some MSD elements can be inferred/looked-up
from other elements by the TPSP.
3.14
keeper
see vehicle keeper
3.15
most appropriate PSAP
PSAP defined beforehand by national authorities to cover emergency calls from a certain area or for
emergency calls of a certain type
Note 1 to entry: A number of different instantiations of PSAP service are supported within this document. A PSAP
may be a Public Authority or a private service provider operating under the control of a Public Authority.
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3.16
minimum set of data (MSD)
standardized data concept, as specified in EN 15722, comprising data elements essential for the
notification of a ‘TPS-eCall ’ to a PSAP
3.17
interoperability service registration authority
non-aligned notarizing organization which checks, approves, certifies and registers Third Party Service
providers which comply to national rules and to European Standards relevant for TPS-eCall
3.18
occupant
see vehicle occupant
3.19
owner
see vehicle owner
3.20
pan-European eCall
see 112-eCall
3.21
PARES
Public Authorities responsible for Emergency Services; generic term for the body responsible for PSAPs
in its jurisdiction, the form of which may vary between Member States
3.22
participating service provider
third-party ministration supplier of TPS-eCall service and often also supplier of the TPS in-vehicle system
equipment who consent to offer third party eCall service in an open market environment
Note 1 to entry: TPS in-vehicle system provider and TPSP may be the same entity or vendor. However, according to
this TS, it is assumed that there are multiple n-to-m correlations where the TPS in-vehicle system provider and the
TPSP are represented by different vendors.
3.23
Public Safety Answering Point (PSAP)
physical location where emergency calls are first received under the responsibility of a public authority
or a private organization recognized by the national government, working on behalf of the responsible
authorities.
Note 1 to entry: See also most appropriate PSAP.
Note 2 to entry: A number of different instantiations of PSAP service are supported within
EN 16062/CEN/TS 17148.
3.24
registration authority
see interoperability service registration authority
3.25
service provider
contracted third party who is contracted to supply the TPS-eCall service
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3.26
TPS-eCall
transmission across a mobile network of a set of data from a vehicle to a TPS-eCall responder (TPSP) and
the establishment of a voice channel between the vehicle and the TPSP which is connected to a “most
appropriate PSAP” by the TPSP
Note 1 to entry: In summary, it includes the transmission of the ‘IVS dataset’ (plus possibly additional data) from
the vehicle to a TPSP, and the establishment of a voice call from the vehicle with this TPSP. In the event of an
emergency situation likely to require assistance from the emergency services, the TPSP shall establish a voice
connection with the ‘most appropriate PSAP’. The TPSP shall also forward all relevant information concerning the
event, including the information specified as mandatory by the MSD standard (EN 15722) as a minimum, to this
‘most appropriate PSAP’. The TPSP shall also provide voice communication between the PSAP and the vehicle
occupants, at least by setting up a conference call, if this is required by any of the parties involved.
3.27
TPS-eCall set of data (TSD)
data set in a format standardized within EN 16102, which can be used by a TPSP to forward details of a
TPS-eCall to a PSAP
3.28
TPS in-vehicle equipment
equipment within the vehicle that provides or has access to in-vehicle data required for the ‘IVS data set’
to effect the TPS-eCall transaction via a public mobile wireless communications network providing a link
between the vehicle and a ‘TPS-eCall responder’
Note 1 to entry: The TPS in-vehicle equipment provider may be the vehicle manufacturer or the provider of
aftermarket equipment.
3.29
TPS in-vehicle system (TPS-IVS)
‘TPS in-vehicle equipment’ together with the means to trigger, manage and effect the ‘TPS-eCall
transaction’
3.30
TPS in-vehicle system provider
provider of a 'TPS in-vehicle system’
Note 1 to entry: The ‘TPS in-vehicle system provider’ may be the vehicle manufacturer or the provider of
aftermarket equipment
3.31
TPSP
third party service provider organization, recognized by the national rescue authorities as being allowed
to transmit ‘TPS-eCall’ to them, and compliant with the requirements of EN 16102 and of this document
Note 1 to entry: The TPSP has two roles, ‘responder’ and ‘TPS-eCall notifier’.
3.32
TSD
TPS-eCall set of data: data set in a format standardized in EN 16102, which can be used by a TPSP acting
as a TPS-eCall notifier to forward details of a TPS-eCall to a PSAP
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3.33
user
driver of the vehicle receiving the benefit of TPS-eCall
Note 1 to entry: See beneficiary.
3.34
vehicle driver
person in control of the vehicle, or in the case of an automated vehicle person determining the destination
of its current journey
3.35
vehicle keeper
person registered by the national vehicle registration service as the person who is the guardian of the
vehicle
Note 1 to entry: A vehicle keeper is not necessarily the owner of the vehicle (as for example in the case of a leased
vehicle), and may not be the actual user (driver or occupant/rider of the vehicle at the time of the provision of the
TPS-eCall service.
3.36
vehicle manufacturer
entity which first assembles the vehicle and provides eCall equipment as part of its specification and
subsequently sells the vehicle directly or via an agent; sometimes called an OEM (original equipment
manufacturer)
3.37
vehicle occupant
person inside or riding a vehicle that is in receipt of eCall service
3.38
vehicle owner
entity that has legal proprietary rights of the vehicle
Note 1 to entry: A vehicle owner is not necessarily the registered keeper of the vehicle (as for example in the case
of a leased vehicle) and may not be the actual user (driver or occupant/rider of the vehicle at the time of the
provision of the TPS-eCall service).
3.39
watchdog telegram
issued periodically (e.g. every 5 min) from a TPS-IVS to the selected TPSP to ensure the availability of the
service from the TPSP for the TPS-IVS at the given location and for the vehicle owner (identified by its
credentials)
Note 1 to entry: In case the service responds with an error code (e.g. contract has expired or service is not available
in the respective country) or not respond at all, the user is informed to take appropriate actions (e.g. select another
TPSP, renew his contract). In the meantime and also if the service does not respond at all, the mandatory 112-eCall
service is preset to ensure service continuity.
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4 Abbreviations
GNSS Global navigation satellite system
HMI Human machine interface
IP Internet protocol
IVS In-Vehicle System
ITS Intelligent Transport Systems
KPI Key performance indicator
MSD Minimum Set of Data
OAD Optional additional data
OEM Original Equipment Manufacturer
PARES Public Authorities responsible for Emergency Services
PSAP Public Safety Answering Point
TPS Third Party Services
TPS-IVS TPS in-vehicle system
TPSP Third Party Service Provider
TS Technical Specification
TSD TPS-eCall Set of Data
VIN Vehicle identification number
XML Extensible markup language
XSD XML scheme definition
5 User-oriented considerations
5.1 basic consumer principles
TPS-eCall is a private commercial service, offered by independent service providers (e.g. car insurance
companies, automobile clubs, insurers and other commercial companies), and vehicle manufacturers
(OEMs), who offer a TPS-eCall service as paid service, a free service, a member benefit, or other
contractual benefit.
While some TPS service providers tie their service provision to other considerations, it is expected that a
number of service providers have interest to operate in an ‘open service’ environment, where the user
may change TPS service provider (for example a member of an automobile club may wish to change his
TPS-eCall service provision to another automobile club, or perhaps to the vehicle insurer, if the user sees
benefit in so doing). End users usually have basic needs which relate a product respectively to the benefit
of a required service. In general, the following basic principles may be identified as requirements for a
competitive single market:
a) User choice;
b) Fair competition;
c) Data protection.
11
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These basic principles are broadly accepted and agreed between major key stakeholders in the fields of
Automotive sector and ITS and underpin Regulation (EU) 2015/758 Recital 16. “In order to ensure open
choice for users and fair competition, as well as encourage innovation and boost the competitiveness of the
Union's information technology industry on the global market, the eCall in-vehicle systems should be based
on an interoperable, standardised, secure and open-access platform for possible future in-vehicle
applications or services. As this requires technical and legal back-up, the Commission should assess without
delay, on the basis of consultations with all stakeholders involved, including vehicle manufacturers and
independent operators, all opt
...
Questions, Comments and Discussion
Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.