SIST EN 13172:2008
(Main)Thermal insulating products - Evaluation of conformity
Thermal insulating products - Evaluation of conformity
This European Standard specifies the procedures and the criteria for the evaluation of the conformity of a thermal insulating product with the relevant European product specification.
Wärmedämmstoffe - Konformitätsbewertung
Diese Europäische Norm legt die Verfahren und die Anforderungen für die Bewertung der Konformität eines
Wärmedämmstoffes mit der entsprechenden europäischen Produktnorm fest.
Produits isolant thermiques - Evaluation de la conformité
La présente Norme européenne spécifie les procédures et les criteres pour l’évaluation de la conformité d’un produit isolant thermique avec les spécifications européennes du produit correspondant.
Toplotnoizolacijski proizvodi - Ugotavljanje skladnosti
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
SIST EN 13172:2008
01-september-2008
1DGRPHãþD
SIST EN 13172:2002
SIST EN 13172:2002/A1:2005
Toplotnoizolacijski proizvodi - Ugotavljanje skladnosti
Thermal insulating products - Evaluation of conformity
Wärmedämmstoffe - Konformitätsbewertung
Produits isolant thermiques - Evaluation de la conformité
Ta slovenski standard je istoveten z: EN 13172:2008
ICS:
91.100.60 0DWHULDOL]DWRSORWQRLQ Thermal and sound insulating
]YRþQRL]RODFLMR materials
SIST EN 13172:2008 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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SIST EN 13172:2008
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SIST EN 13172:2008
EUROPEAN STANDARD
EN 13172
NORME EUROPÉENNE
EUROPÄISCHE NORM
May 2008
ICS 91.100.60 Supersedes EN 13172:2001
English Version
Thermal insulating products - Evaluation of conformity
Produits isolant thermiques - Evaluation de la conformité Wärmedämmstoffe - Konformitätsbewertung
This European Standard was approved by CEN on 12 April 2008.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the
official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36 B-1050 Brussels
© 2008 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 13172:2008: E
worldwide for CEN national Members.
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SIST EN 13172:2008
EN 13172:2008 (E)
Contents Page
Foreword.4
1 Scope.5
2 Normative references.5
3 Terms and definitions .5
4 General requirements.5
5 Requirements for factory production control - Tasks for the manufacturer.6
5.1 General.6
5.2 Organisation.7
5.2.1 General.7
5.2.2 Responsibility and authority .7
5.2.3 Management representative for factory production control .7
5.2.4 Management review.7
5.3 Quality manual .7
5.4 Inspection and testing.7
5.4.1 General.7
5.4.2 Test equipment .8
5.4.3 Inspection and testing of raw materials and other constituent materials .8
5.4.4 Inspection and testing during manufacture.9
5.4.5 Product testing.9
5.4.6 Inspection and test status .10
5.4.7 Inspection and test records (manufacturer's log).10
5.5 Actions in the case of nonconforming products.10
5.6 Handling, storage, packaging, and marking of products .10
5.7 Traceability of products .11
5.8 Training of personnel .11
6 Initial type testing .11
Annex A (informative) Certification of conformity (not for CE marking purposes).12
A.1 Bodies involved in the evaluation of conformity procedure.12
A.2 Tasks for the approved body.12
A.2.1 General.12
A.2.2 Initial inspection.12
A.2.3 Initial type testing .12
A.2.4 Continuous surveillance .13
A.3 Conformity mark.16
A.3.1 General.16
A.3.2 Certificate of conformity .16
A.3.3 Withdrawal of certificate .17
Annex B (informative) Certification of conformity (for products of reaction to fire classes under system
1 .18
B.1 Bodies involved in the evaluation of conformity procedure.18
B.2 Tasks for the approved body.18
B.2.1 General.18
B.2.2 Initial inspection of factory and factory production control .18
B.2.3 Initial type testing .19
B.2.4 Continuous surveillance, assessment and approval of the factory production control.19
B.3 Conformity mark.21
B.3.1 General.21
B.3.2 Certificate of conformity .21
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EN 13172:2008 (E)
B.3.3 Withdrawal of certificate .21
Annex C (informative) Declaration of conformity by the manufacturer (for the performance requirements
under system 3 ) .22
C.1 Bodies involved in the evaluation of conformity procedure.22
C.2 Tasks for the approved body .22
C.2.1 General.22
C.2.2 Initial type testing .22
C.3 Conformity mark.23
C.3.1 General.23
C.3.2 Declaration of conformity .23
Annex D (informative) Declaration of conformity by the manufacturer (for products of reaction to fire
classes under system 4 ) .24
D.1 Conformity mark.24
Annex E (informative) Guidance on the use of Annex(es).25
E.1 CE marking.25
E.2 Voluntary product certification .26
E.3 Overview of the elements of the evaluation of conformity systems.26
Annex F (informative) Criteria for assessing non-conformity – Procedures in case of a complaint .27
F.1 Complaint on the product declaration.27
F.1.1 General.27
F.1.2 Complaint on the declared thermal resistance or thermal conductivity .27
F.1.3 Complaint on other characteristics .28
F.2 Complaint on a lot .28
Bibliography.29
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SIST EN 13172:2008
EN 13172:2008 (E)
Foreword
This document (EN 13172:2008) has been prepared by Technical Committee CEN/TC 88 “Thermal insulating
materials and products”, the secretariat of which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an identical text or
by endorsement, at the latest by November 2008, and conflicting national standards shall be withdrawn at the latest
by November 2008.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights.
CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN 13172:2001.
This document has been prepared under a mandate given to CEN by the European Commission and the European
Free Trade Association, and supports essential requirements of EU Directive 89/106/EC.
This European Standard contains six informative Annexes:
Annex A Certification of conformity (not for CE marking purposes)
Annex B Certification of conformity (for products of reaction to fire classes under system 1)
Annex C Declaration of conformity by the manufacturer (for the performance requirements under system 3)
Annex D Declaration of conformity by the manufacturer (for products of reaction to fire classes under system 4)
Annex E Guidance on the use of Annex(es)
Annex F Criteria for assessing non-conformity – Procedure in case of a complaint
Evaluation of conformity is necessary for products in order to provide support for CE marking and for voluntary
certification. The guidance contained in Annex ZA of the product standards will determine which of the above
Annexes shall be used for CE marking.
Annex E describes how to use the Annexes together with the main body of this standard to fulfil the requirements to
the certification and/or declaration of conformity for a product.
Although the Annexes are informative in this standard, their use by the manufacturer will require that they assume a
normative status. When an Annex is used the requirements in the Annex shall be followed, as given in the text.
This European Standard applies to factory made products for buildings, factory made products for building equipment
and industrial installations, in-situ products for buildings, in-situ products for building equipment and industrial
installations and to external thermal insulation composite systems.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries
are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark,
Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United
Kingdom.
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SIST EN 13172:2008
EN 13172:2008 (E)
1 Scope
This European Standard specifies the procedures and the criteria for the evaluation of the conformity of a thermal
insulating product with the relevant European product specification.
2 Normative references
Not applicable.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1
product
item or good produced under conditions which are presumed uniform to a given specification and placed on the
market
3.2
factory production control
permanent, internal control of production exercised either by the manufacturer or by his agent on the responsibility of
the manufacturer himself
NOTE Factory production control comprises operational techniques and all measures necessary to regulate and maintain the
conformity of the product to the requirements of the relevant product standard.
3.3
production line
assemblage of equipment that produces products using a continuous process
3.4
production unit
assemblage of equipment that produces products using a discontinuous process
3.5
production plant/factory
all the production equipment on the same site including all production lines and units
3.6
third party
approved organisation or body which is able to provide independent verification or approval
3.7
witness testing
test performed by the manufacturer at his own facilities with the representative of the third party present
4 General requirements
The evaluation of conformity involves either a manufacturer or a manufacturer in conjunction with a third party. The
procedure is given either in the relevant product standard or agreed between parties; it shall include at least those
tasks given in Clause 5. The tasks for the third party and/or the manufacturer shall be carried out in accordance with
the requirements of Clause 7 of the product standard, which makes reference to this standard and one or more of the
Annexes B, C, or D for the purposes of CE marking.
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SIST EN 13172:2008
EN 13172:2008 (E)
NOTE 1 Annex A is included for the purposes of voluntary product certification.
NOTE 2 Annex F is included for the purposes of describing how to handle the case of a complaint (outside the scope of a
voluntary certification, in which case the Annex A rules apply)
The content of Clause 5 will also be met by supplementing the provisions of EN ISO 9001 with requirements of this
standard.
For ITT and FPC, each production line is considered separately.
For ITT and FPC, production units using the same process in one factory are considered together (as if one
production line).
Products may be collected into product groups for declaration and testing purposes subject to the following
conditions:
They shall have the same type of production process and shall be derived from the same family of raw material;
a distinction is made between glass wool and rock wool and between foams with different blowing agents;
They shall differ only in aspects that do not influence the properties required in the relevant product standard;
They shall be covered by a single thermal insulation standard, e.g. from the series EN 13162 to EN 13171;
Products which differ only with regard to some properties may be grouped together by their common properties;
Products which are identical except the facing and for which the different facings have been shown to have the
same effect on the declared characteristics (e.g. regarding thermal properties, the gas tight facings of some PUR
products), may be grouped;
Products covered by more than one European Standard may be grouped for testing purposes only providing that,
they have a common production specification and that they are from the same type of production process and
the same family of raw material, e.g. cellular glass for the EN 13167 and prEN 14305.
The properties outside this (these) common group(s) shall be tested product by product.
Products which are outside the scope of a product standard cannot be grouped for declaration purposes with
products declared under the scope of that standard.
Providing that a product within the group meets the requirements of the product standard then all products within the
same group shall be deemed to comply with the product standard for the properties concerned. If the same product
fails to comply with the product standard then the whole group shall be assumed to have failed to comply with the
product standard.
5 Requirements for factory production control - Tasks for the manufacturer
5.1 General
This clause specifies the requirements for factory production control that shall be fulfilled by the manufacturer for
each factory.
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SIST EN 13172:2008
EN 13172:2008 (E)
5.2 Organisation
5.2.1 General
Factory production control shall be operated according to a documented system that shall be given in a quality
manual.
5.2.2 Responsibility and authority
The responsibility, authority and the interrelationships between all personnel who manage, perform, or verify work
affecting quality, shall be defined. This applies particularly to personnel who need the organisational freedom and
authority to:
a) initiate action to prevent the occurrence of product nonconformity;
b) identify and record any product quality problems.
5.2.3 Management representative for factory production control
At every place of production, a representative, with the appropriate knowledge and production experience, shall be
appointed by the manufacturer and given responsibility for managing and supervising factory production control
procedures and for ensuring that the requirements of this standard are implemented and maintained.
5.2.4 Management review
Management shall review at appropriate intervals the factory production control system to ensure its continuing
suitability and effectiveness. Records of such reviews shall be maintained.
5.3 Quality manual
The manufacturer's documentation and procedures shall be relevant to the production and process control used
during manufacture of the product, and shall provide the following details in a quality manual:
a) quality aims and the organizational structure, responsibilities and authority of the management with regard to
product conformity;
b) procedures for specifying and verifying the raw materials and other constituent materials;
c) manufacturer's production control and other techniques, processes and systematic actions that will be used;
d) inspections and tests to be carried out before, during and after manufacture, together with their frequency (see
5.4) and possible retest procedures (see 5.5);
e) procedures for handling, storage, packaging, marking and labelling the product;
f) procedures for all personnel to receive training in the activities affecting quality (see 5.8).
5.4 Inspection and testing
5.4.1 General
All necessary facilities, equipment and personnel shall be available to carry out the inspections and tests. The
manufacturer, or his representative, may employ, under contract, a subcontractor who has the facilities, equipment
and personnel to carry out the inspection and tests on behalf of the manufacturer. The manufacturer shall be
responsible for control, calibration, and maintenance of testing, measuring, and inspection equipment, whether
owned by or on loan to the manufacturer or a subcontractor.
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SIST EN 13172:2008
EN 13172:2008 (E)
Inspection and testing shall be performed by personnel qualified for such tasks on the basis of documented
appropriate education, training and/or experience.
Equipment shall be used in a manner that ensures that any measurement uncertainty is not greater than the required
measurement capability.
5.4.2 Test equipment
Tests to demonstrate conformity of the finished product to the relevant product standard shall be performed using
equipment in accordance with the test methods referred to in the product standard.
The test equipment shall be calibrated and/or checked against equipment or test specimens traceable to relevant
internationally or nationally recognised reference test specimens (standards). When no such reference test
specimens exist, the basis used for internal checks and calibration shall be documented. The reference test
specimens shall be calibrated as appropriate. The minimum frequencies of checks and calibrations for some test
equipment are given in Table 1. Test equipment not listed in Table 1 shall be checked and/or calibrated in
accordance with the manufacturer's documented procedures. The calibration records shall be maintained for a period
of 10 years.
NOTE Calibration may be carried out by any person experienced in the technology.
The manufacturer shall ensure that handling, preservation, and storage of test equipment is such that its accuracy
and fitness for use is maintained.
Table 1 – Minimum frequencies of checks and calibrations of test equipment
Properties Calibration of
Internal checks
test equipment
Thickness Once per month
Mass Once per month Prior to first use of
equipment and thereafter
Mechanical properties -
annually
a
Thermal properties :
- heat flow meter Once per month
- guarded hot plate Once per year
a
For thermal properties a part of the calibration shall be to compare test results
obtained by the manufacturer with those obtained by an approved body on the
same sample.
When production is intermittent the manufacturer shall ensure that test equipment which may be affected by the
interruption is suitably checked and/or calibrated before use.
The calibration of all test equipment shall be repeated if any repair or failure which could upset the calibration of the
test equipment occurs.
5.4.3 Inspection and testing of raw materials and other constituent materials
The manufacturer shall ensure that raw materials and other constituent materials conform to his specified
requirements. In determining the checks necessary consideration shall be given to the control exercised by the
supplier and the documented evidence of conformity supplied (often referred to as supplier certified components or
certified raw materials).
The manufacturer shall ensure that incoming raw materials and other constituent materials are used or processed
only after they have been verified as conforming to the specified requirements. Where incoming material is released
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SIST EN 13172:2008
EN 13172:2008 (E)
for urgent production purposes prior to verification it shall be identified and recorded in order to permit immediate
recall in the event of nonconformity.
5.4.4 Inspection and testing during manufacture
In order to manufacture products which conform to the product standard the manufacturer shall control his process
and perform inspection and tests as described in his quality manual.
5.4.5 Product testing
5.4.5.1 Direct testing
Prior to placing a product on the market that is to be manufactured to a given specification, the manufacturer shall
carry out initial type testing in accordance with Clause 6.
The manufacturer shall test the finished products. These tests shall be carried out in accordance with the relevant
product standard, using direct and/or indirect testing, in accordance with 5.4.5.2. One test is considered as the test(s)
on one sample of the product consisting of one or more test specimens as specified in the relevant test or product
standard.
The samples shall be drawn periodically from each production unit (line) according to the manufacturer's test plan.
The minimum testing frequencies for the relevant properties for continuous production conditions are specified in the
Annex ‘Factory production control’ of the relevant product standard. For properties that are automatically recorded
during the manufacturing process at a higher frequency than given in this Annex, the testing frequency may be
lowered.
The testing frequency may be reduced to once a day, when for a given property, a highly controlled production
process is demonstrated by compliance with Equation (1).
|T| ≥ k(n) x s (1)
where
T is the tolerance as specified in the product standard;
s is the estimate of the standard deviation of the property;
k(n) is a factor corresponding to the number of test results available.
Table 2 gives the k factor corresponding to the two-sided 99 % tolerance interval with a confidence level of 99 %.
Table 2 –Values of k for two-sided 99 % tolerance interval with a confidence level of 99 %
Number of test results, n
k
10 5,59
20 4,16
50 3,39
100 3,10
200 2,92
NOTE For other numbers of test results see ISO 3207:1975, Statistical interpretation of data – Determination
of a statistical tolerance interval. Linear interpolation is acceptable.
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SIST EN 13172:2008
EN 13172:2008 (E)
Satisfaction of the requirement of Equation (1) shall be verified in the event of failure and at least once a year.
5.4.5.2 Indirect testing
Indirect testing is a means by which a given property may be assessed through tests on one or more other properties,
with which a correlation has been established. Indirect testing may also be used to reduce the testing frequency of
direct testing.
The correlation shall be established by suitable statistical means, e.g. regression analysis on the basis of adequate
preliminary tests for each production unit (line). It shall be re-examined at prescribed intervals and after changes or
modifications if these are likely to affect the correlation.
For each
...
SLOVENSKI STANDARD
oSIST prEN 13172:2007
01-december-2007
Toplotnoizolacijski proizvodi – Ugotavljanje skladnosti
Thermal insulating products - Evaluation of conformity
Wärmedämmstoffe - Konformitätsbewertung
Produits isolant thermiques - Evaluation de la conformité
Ta slovenski standard je istoveten z: prEN 13172
ICS:
91.100.60 0DWHULDOL]DWRSORWQRLQ Thermal and sound insulating
]YRþQRL]RODFLMR materials
oSIST prEN 13172:2007 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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EUROPEAN STANDARD
FINAL DRAFT
prEN 13172
NORME EUROPÉENNE
EUROPÄISCHE NORM
October 2007
ICS 91.100.60 Will supersede EN 13172:2001
English Version
Thermal insulating products - Evaluation of conformity
Produits isolant thermiques - Evaluation de la conformité Wärmedämmstoffe - Konformitätsbewertung
This draft European Standard is submitted to CEN members for unique acceptance procedure. It has been drawn up by the Technical
Committee CEN/TC 88.
If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations which
stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other language
made by translation under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the
same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without notice and
shall not be referred to as a European Standard.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36 B-1050 Brussels
© 2007 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 13172:2007: E
worldwide for CEN national Members.
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prEN 13172:2007 (E)
Contents Page
Foreword.4
1 Scope.5
2 Normative references.5
3 Terms and definitions .5
4 General requirements.5
5 Requirements for factory production control - Tasks for the manufacturer.6
5.1 General.6
5.2 Organisation.7
5.2.1 General.7
5.2.2 Responsibility and authority .7
5.2.3 Management representative for factory production control .7
5.2.4 Management review.7
5.3 Quality manual .7
5.4 Inspection and testing.7
5.4.1 General.7
5.4.2 Test equipment .8
5.4.3 Inspection and testing of raw materials and other constituent materials .8
5.4.4 Inspection and testing during manufacture.9
5.4.5 Product testing.9
5.4.6 Inspection and test status .10
5.4.7 Inspection and test records (manufacturer's log).10
5.5 Actions in the case of nonconforming products.10
5.6 Handling, storage, packaging, and marking of products .10
5.7 Traceability of products .11
5.8 Training of personnel .11
6 Initial type testing .11
Annex A (informative) Certification of conformity (not for CE marking purposes).12
A.1 Bodies involved in the evaluation of conformity procedure.12
A.2 Tasks for the approved body.12
A.2.1 General.12
A.2.2 Initial inspection.12
A.2.3 Initial type testing .12
A.2.4 Continuous surveillance .13
A.3 Conformity mark.16
A.3.1 General.16
A.3.2 Certificate of conformity .16
A.3.3 Withdrawal of certificate .16
Annex B (informative) Certification of conformity (for products of reaction to fire classes under system
1 .18
B.1 Bodies involved in the evaluation of conformity procedure.18
B.2 Tasks for the approved body.18
B.2.1 General.18
B.2.2 Initial inspection of factory and factory production control .18
B.2.3 Initial type testing .19
B.2.4 Continuous surveillance, assessment and approval of the factory production control.19
B.3 Conformity mark.21
B.3.1 General.21
B.3.2 Certificate of conformity .21
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prEN 13172:2007 (E)
B.3.3 Withdrawal of certificate .21
Annex C (informative) Declaration of conformity by the manufacturer (for the performance requirements
under system 3 ) .22
C.1 Bodies involved in the evaluation of conformity procedure.22
C.2 Tasks for the approved body .22
C.2.1 General.22
C.2.2 Initial type testing .22
C.3 Conformity mark.23
C.3.1 General.23
C.3.2 Declaration of conformity .23
Annex D (informative) Declaration of conformity by the manufacturer (for products of reaction to fire
classes under system 4 ) .24
D.1 Conformity mark.24
Annex E (informative) Guidance on the use of Annex(es).25
E.1 CE marking.25
E.2 Voluntary product certification .26
E.3 Overview of the elements of the evaluation of conformity systems.26
Annex F (informative) Criteria for assessing non-conformity – Procedures in case of a complaint .27
F.1 Complaint on the product declaration.27
F.1.1 General.27
F.1.2 Complaint on the declared thermal resistance or thermal conductivity .27
F.1.3 Complaint on other characteristics .28
F.2 Complaint on a lot .28
Bibliography.29
3
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prEN 13172:2007 (E)
Foreword
This document (prEN 13172:2007) has been prepared by Technical Committee CEN/TC 88 “Thermal insulating
materials and products”, the secretariat of which is held by DIN.
This document is currently submitted to the Unique Acceptance Procedure.
This document will supersede EN 13172:2001.
This document has been prepared under a mandate given to CEN by the European Commission and the European
Free Trade Association, and supports essential requirements of EU Directive 89/106/EC.
This European Standard contains six informative Annexes:
Annex A Certification of conformity (not for CE marking purposes)
Annex B Certification of conformity (for products of reaction to fire classes under system 1)
Annex C Declaration of conformity by the manufacturer (for the performance requirements under system 3)
Annex D Declaration of conformity by the manufacturer (for products of reaction to fire classes under system 4)
Annex E Guidance on the use of Annex(es)
Annex F Criteria for assessing non-conformity – Procedure in case of a complaint
Evaluation of conformity is necessary for products in order to provide support for CE marking and for voluntary
certification. The guidance contained in Annex ZA of the product standards will determine which of the above
Annexes shall be used for CE marking.
Annex E describes how to use the Annexes together with the main body of this standard to fulfil the requirements to
the certification and/or declaration of conformity for a product.
Although the Annexes are informative in this standard, their use by the manufacturer will require that they assume a
normative status. When an Annex is used the requirements in the Annex shall be followed, as given in the text.
This European Standard applies to factory made products for buildings, factory made products for building equipment
and industrial installations, in-situ products for buildings, in-situ products for building equipment and industrial
installations and to external thermal insulation composite systems.
4
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prEN 13172:2007 (E)
1 Scope
This European Standard specifies the procedures and the criteria for the evaluation of the conformity of a thermal
insulating product with the relevant European product specification.
2 Normative references
Not applicable.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1
product
item or good produced under conditions which are presumed uniform to a given specification and placed on the
market
3.2
factory production control
permanent, internal control of production exercised either by the manufacturer or by his agent on the responsibility of
the manufacturer himself
NOTE Factory production control comprises operational techniques and all measures necessary to regulate and maintain the
conformity of the product to the requirements of the relevant product standard.
3.3
production line
assemblage of equipment that produces products using a continuous process
3.4
production unit
assemblage of equipment that produces products using a discontinuous process
3.5
production plant/factory
all the production equipment on the same site including all production lines and units
3.6
third party
approved organisation or body which may provide independent verification or approval
3.7
witness testing
test performed by the manufacturer at his own facilities with the representative of the third party present
4 General requirements
The evaluation of conformity involves either a manufacturer or a manufacturer in conjunction with a third party. The
procedure is given either in the relevant product standard or agreed between parties; it shall include at least those
tasks given in clause 5. The tasks for the third party and/or the manufacturer shall be carried out in accordance with
the requirements of clause 7 of the product standard, which makes reference to this standard and one or more of the
Annexes B, C, or D for the purposes of CE marking.
5
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prEN 13172:2007 (E)
NOTE 1 Annex A is included for the purposes of voluntary product certification.
NOTE 2 Annex F is included for the purposes of describing how to handle the case of a complaint (outside the scope of a
voluntary certification, in which case the Annex A rules apply)
The content of clause 5 will also be met by supplementing the provisions of EN ISO 9001 with requirements of this
standard.
For ITT and FPC, each production line is considered separately.
For ITT and FPC, production units using the same process in one factory are considered together (as if one
production line).
Products may be collected into product groups for declaration and testing purposes subject to the following
conditions:
They shall have the same type of production process and shall be derived from the same family of raw material;
a distinction is made between glass wool and rock wool and between foams with different blowing agents;
They shall differ only in aspects that do not influence the properties required in the relevant product standard;
They shall be covered by a single thermal insulation standard, e.g. from the series EN 13162 to EN 13171;
Products which differ only with regard to some properties may be grouped together by their common properties;
Products which are identical except the facing and for which the different facings have been shown to have the
same effect on the declared characteristics (e.g. regarding thermal properties, the gas tight facings of some PUR
products), may be grouped;
Products covered by more than one European Standard may be grouped for testing purposes only providing that,
they have a common production specification and that they are from the same type of production process and
the same family of raw material, e.g. cellular glass for the EN 13167 and prEN 14305.
The properties outside this (these) common group(s) shall be tested product by product.
Products which are outside the scope of a product standard cannot be grouped for declaration purposes with
products declared under the scope of that standard.
Providing that a product within the group meets the requirements of the product standard then all products within the
same group shall be deemed to comply with the product standard for the properties concerned. If the same product
fails to comply with the product standard then the whole group shall be assumed to have failed to comply with the
product standard.
5 Requirements for factory production control - Tasks for the manufacturer
5.1 General
This clause specifies the requirements for factory production control that shall be fulfilled by the manufacturer for
each factory.
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5.2 Organisation
5.2.1 General
Factory production control shall be operated according to a documented system that shall be given in a quality
manual.
5.2.2 Responsibility and authority
The responsibility, authority and the interrelationships between all personnel who manage, perform, or verify work
affecting quality, shall be defined. This applies particularly to personnel who need the organisational freedom and
authority to:
a) initiate action to prevent the occurrence of product nonconformity;
b) identify and record any product quality problems.
5.2.3 Management representative for factory production control
At every place of production, a representative, with the appropriate knowledge and production experience, shall be
appointed by the manufacturer and given responsibility for managing and supervising factory production control
procedures and for ensuring that the requirements of this standard are implemented and maintained.
5.2.4 Management review
Management shall review at appropriate intervals the factory production control system to ensure its continuing
suitability and effectiveness. Records of such reviews shall be maintained.
5.3 Quality manual
The manufacturer's documentation and procedures shall be relevant to the production and process control used
during manufacture of the product, and shall provide the following details in a quality manual:
a) quality aims and the organizational structure, responsibilities and authority of the management with regard to
product conformity;
b) procedures for specifying and verifying the raw materials and other constituent materials;
c) manufacturer's production control and other techniques, processes and systematic actions that will be used;
d) inspections and tests to be carried out before, during and after manufacture, together with their frequency (see
5.4) and possible retest procedures (see 5.5);
e) procedures for handling, storage, packaging, marking and labelling the product;
f) procedures for all personnel to receive training in the activities affecting quality (see 5.8).
5.4 Inspection and testing
5.4.1 General
All necessary facilities, equipment and personnel shall be available to carry out the inspections and tests. The
manufacturer, or his representative, may employ, under contract, a subcontractor who has the facilities, equipment
and personnel to carry out the inspection and tests on behalf of the manufacturer. The manufacturer shall be
responsible for control, calibration, and maintenance of testing, measuring, and inspection equipment, whether
owned by or on loan to the manufacturer or a subcontractor.
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Inspection and testing shall be performed by personnel qualified for such tasks on the basis of documented
appropriate education, training and/or experience.
Equipment shall be used in a manner that ensures that any measurement uncertainty is not greater than the required
measurement capability.
5.4.2 Test equipment
Tests to demonstrate conformity of the finished product to the relevant product standard shall be performed using
equipment in accordance with the test methods referred to in the product standard.
The test equipment shall be calibrated and/or checked against equipment or test specimens traceable to relevant
internationally or nationally recognised reference test specimens (standards). When no such reference test
specimens exist, the basis used for internal checks and calibration shall be documented. The reference test
specimens shall be calibrated as appropriate. The minimum frequencies of checks and calibrations for some test
equipment are given in Table 1. Test equipment not listed in Table 1 shall be checked and/or calibrated in
accordance with the manufacturer's documented procedures. The calibration records shall be maintained for a period
of 10 years.
NOTE Calibration may be carried out by any person experienced in the technology.
The manufacturer shall ensure that handling, preservation, and storage of test equipment is such that its accuracy
and fitness for use is maintained.
Table 1 – Minimum frequencies of checks and calibrations of test equipment
Properties Calibration of
Internal checks
test equipment
Thickness Once per month
Mass Once per month Prior to first use of
equipment and thereafter
Mechanical properties -
annually
a
Thermal properties :
- heat flow meter Once per month
- guarded hot plate Once per year
a
For thermal properties a part of the calibration shall be to compare test results
obtained by the manufacturer with those obtained by an approved body on the
same sample.
When production is intermittent the manufacturer shall ensure that test equipment which may be affected by the
interruption is suitably checked and/or calibrated before use.
The calibration of all test equipment shall be repeated if any repair or failure which could upset the calibration of the
test equipment occurs.
5.4.3 Inspection and testing of raw materials and other constituent materials
The manufacturer shall ensure that raw materials and other constituent materials conform to his specified
requirements. In determining the checks necessary consideration shall be given to the control exercised by the
supplier and the documented evidence of conformity supplied (often referred to as supplier certified components or
certified raw materials).
The manufacturer shall ensure that incoming raw materials and other constituent materials are used or processed
only after they have been verified as conforming to the specified requirements. Where incoming material is released
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for urgent production purposes prior to verification it shall be identified and recorded in order to permit immediate
recall in the event of nonconformity.
5.4.4 Inspection and testing during manufacture
In order to manufacture products which conform to the product standard the manufacturer shall control his process
and perform inspection and tests as described in his quality manual.
5.4.5 Product testing
5.4.5.1 Direct testing
Prior to placing a product on the market that is to be manufactured to a given specification, the manufacturer shall
carry out initial type testing in accordance with clause 6.
The manufacturer shall regularly test the finished products. These tests shall be carried out in accordance with the
relevant product standard, using direct and/or indirect testing, in accordance with 5.4.5.2. One test is considered as
the test(s) on one sample of the product consisting of one or more test specimens as specified in the relevant test or
product standard.
The samples shall be drawn periodically from each production unit (line) according to the manufacturer's test plan.
The minimum testing frequencies for the relevant properties for continuous production conditions are specified in the
Annex ‘Factory production control’ of the relevant product standard. For properties that are automatically recorded
during the manufacturing process at a higher frequency than given in this Annex, the testing frequency may be
lowered.
The testing frequency may be reduced to once a day, when for a given property, a highly controlled production
process is demonstrated by compliance with equation (1).
|T| ≥ k(n) x s (1)
where
T is the tolerance as specified in the product standard;
s is the estimate of the standard deviation of the property;
k(n) is a factor corresponding to the number of test results available.
Table 2 gives the k factor corresponding to the two-sided 99 % tolerance interval with a confidence level of 99 %.
Table 2 –Values of k for two-sided 99 % tolerance interval with a confidence level of 99 %
Number of test results, n
k
10 5,59
20 4,16
50 3,39
100 3,10
200 2,92
NOTE For other numbers of test results see ISO 3207:1975, Statistical interpretation of data – Determination
of a statistical tolerance interval. Linear interpolation is acceptable.
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Satisfaction of the requirement of equation (1) shall be verified in the event of failure and at least once a year.
5.4.5.2 Indirect testing
Indirect testing is a means by which a given property may be assessed through tests on one or more other properties,
with which a correlation has been established. Indirect testing may also be used to reduce the testing frequency of
direct testing.
The correlation shall be established by suitable statistical means, e.g. regression analysis on the basis of adequate
preliminary tests for each production unit (line). It shall be re-examined at prescribed intervals and after changes or
modifications if these are likely to affect the correlation.
For each indirect testing procedure applied at the place of production the sampling plan and the compliance criteria,
for the indirect property, shall be specified taking into account the relevant correlation between the corresponding
properties.
The use of indirect testing shall result in at least the same confidence level on the property concerned as when using
the direct testing.
In case of dispute the test method specified for the relevant property in the product standard shall be used.
5.4.6 Inspection and test status
The conformity or nonconformity of a product with the product standard shall be determined by tests and inspection
which records passed, failed or due to be reclassified.
5.4.7 Inspection and test records (manufacturer's log)
The results of finished products inspection and testing shall be recorded in the manufacturer's log. The log shall
contain a record of the product identification, the date and time of manufacture and for each property the test
meth
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