Security techniques - Extension to ISO/IEC 27001 and ISO/IEC 27002 for privacy information management - Requirements and guidelines (ISO/IEC 27701:2019)

This document specifies requirements and provides guidance for establishing, implementing,
maintaining and continually improving a Privacy Information Management System (PIMS) in the form
of an extension to ISO/IEC 27001 and ISO/IEC 27002 for privacy management within the context of the
organization.
This document specifies PIMS-related requirements and provides guidance for PII controllers and PII
processors holding responsibility and accountability for PII processing.
This document is applicable to all types and sizes of organizations, including public and private
companies, government entities and not-for-profit organizations, which are PII controllers and/or PII
processors processing PII within an ISMS.

Sicherheitstechniken - Erweiterung zu ISO/IEC 27001 und ISO/IEC 27002 für das Management von Informationen zum Datenschutz - Anforderungen und Richtlinien (ISO/IEC 27701:2019)

Aufrechterhaltung und fortlaufende Verbesserung eines Managementsystems für Informationen zum Datenschutz (PIMS, en: Privacy Information Management System) in Form einer Erweiterung der ISO/IEC 27001 und ISO/IEC 27002 für das Datenschutzmanagement im Kontext der Organisation.
Dieses Dokument legt die PIMS-bezogenen Anforderungen fest und bietet eine Leitlinie für verantwortliche Stellen und Auftragsverarbeiter, die für die Verarbeitung von personenbezogenen Daten verantwortlich und rechenschaftspflichtig sind.
Dieses Dokument ist auf alle Arten und Größen von Organisationen, einschließlich öffentlicher und privater Unternehmen, öffentlicher Stellen und gemeinnütziger Organisationen, anwendbar, die verantwortliche Stellen und/oder Auftragsverarbeiter im Rahmen eines ISMS sind.

Techniques de sécurité - Extension d'ISO/IEC 27001 et ISO/IEC 27002 au management de la protection de la vie privée - Exigences et lignes directrices (ISO/IEC 27701:2019)

Varnostne tehnike - Razširitev na ISO/IEC 27001 in ISO/IEC 27002 za upravljanje informacij o zasebnosti - Zahteve in smernice (ISO/IEC 27701:2019)

General Information

Status
Published
Public Enquiry End Date
18-Feb-2021
Publication Date
25-May-2021
Technical Committee
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
14-May-2021
Due Date
19-Jul-2021
Completion Date
26-May-2021

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SLOVENSKI STANDARD
SIST EN ISO/IEC 27701:2021
01-julij-2021
Varnostne tehnike - Razširitev na ISO/IEC 27001 in ISO/IEC 27002 za upravljanje
informacij o zasebnosti - Zahteve in smernice (ISO/IEC 27701:2019)
Security techniques - Extension to ISO/IEC 27001 and ISO/IEC 27002 for privacy
information management - Requirements and guidelines (ISO/IEC 27701:2019)
Sicherheitstechniken - Erweiterung zu ISO/IEC 27001 und ISO/IEC 27002 für das
Management von Informationen zum Datenschutz - Anforderungen und Richtlinien
(ISO/IEC 27701:2019)

Techniques de sécurité - Extension d'ISO/IEC 27001 et ISO/IEC 27002 au management

de la protection de la vie privée - Exigences et lignes directrices (ISO/IEC 27701:2019)

Ta slovenski standard je istoveten z: EN ISO/IEC 27701:2021
ICS:
35.030 Informacijska varnost IT Security
SIST EN ISO/IEC 27701:2021 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
SIST EN ISO/IEC 27701:2021
---------------------- Page: 2 ----------------------
SIST EN ISO/IEC 27701:2021
EUROPEAN STANDARD
EN ISO/IEC 27701
NORME EUROPÉENNE
EUROPÄISCHE NORM
April 2021
ICS 35.030
English version
Security techniques - Extension to ISO/IEC 27001 and
ISO/IEC 27002 for privacy information management -
Requirements and guidelines (ISO/IEC 27701:2019)

Techniques de sécurité - Extension d'ISO/IEC 27001 et Sicherheitstechniken - Erweiterung zu ISO/IEC 27001

ISO/IEC 27002 au management de la protection de la und ISO/IEC 27002 für das Management von

vie privée - Exigences et lignes directrices (ISO/IEC Informationen zum Datenschutz - Anforderungen und

27701:2019) Richtlinien (ISO/IEC 27701:2019)
This European Standard was approved by CEN on 12 April 2021.

CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for

giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical

references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to

any CEN and CENELEC member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by

translation under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC

Management Centre has the same status as the official versions.

CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium,

Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,

Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia,

Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
CEN-CENELEC Management Centre:
Rue de la Science 23, B-1040 Brussels

© 2021 CEN/CENELEC All rights of exploitation in any form and by any means Ref. No. EN ISO/IEC 27701:2021 E

reserved worldwide for CEN national Members and for
CENELEC Members.
---------------------- Page: 3 ----------------------
SIST EN ISO/IEC 27701:2021
EN ISO/IEC 27701:2021 (E)
Contents Page

European foreword ....................................................................................................................................................... 3

---------------------- Page: 4 ----------------------
SIST EN ISO/IEC 27701:2021
EN ISO/IEC 27701:2021 (E)
European foreword

The text of ISO/IEC 27701:2019 has been prepared by Technical Committee ISO/IEC JTC 1 "Information

technology” of the International Organization for Standardization (ISO) and has been taken over as

EN ISO/IEC 27701:2021 by Technical Committee CEN/CLC/JTC 13 “Cybersecurity and Data Protection”

the secretariat of which is held by DIN.

This European Standard shall be given the status of a national standard, either by publication of an

identical text or by endorsement, at the latest by October 2021, and conflicting national standards shall

be withdrawn at the latest by October 2021.

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. CEN shall not be held responsible for identifying any or all such patent rights.

According to the CEN-CENELEC Internal Regulations, the national standards organizations of the

following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,

Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,

Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of

North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the

United Kingdom.
Endorsement notice

The text of ISO/IEC 27701:2019 has been approved by CEN as EN ISO/IEC 27701:2021 without any

modification.
---------------------- Page: 5 ----------------------
SIST EN ISO/IEC 27701:2021
---------------------- Page: 6 ----------------------
SIST EN ISO/IEC 27701:2021
INTERNATIONAL ISO/IEC
STANDARD 27701
First edition
2019-08
Security techniques — Extension to
ISO/IEC 27001 and ISO/IEC 27002 for
privacy information management —
Requirements and guidelines
Techniques de sécurité — Extension d'ISO/IEC 27001 et ISO/IEC
27002 au management de la protection de la vie privée — Exigences
et lignes directrices
Reference number
ISO/IEC 27701:2019(E)
ISO/IEC 2019
---------------------- Page: 7 ----------------------
SIST EN ISO/IEC 27701:2021
ISO/IEC 27701:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2019

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO/IEC 2019 – All rights reserved
---------------------- Page: 8 ----------------------
SIST EN ISO/IEC 27701:2021
ISO/IEC 27701:2019(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................vi

Introduction ..............................................................................................................................................................................................................................vii

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms, definitions and abbreviations ............................................................................................................................................ 1

4 General ............................................................................................................................................................................................................................ 2

4.1 Structure of this document ........................................................................................................................................................... 2

4.2 Application of ISO/IEC 27001:2013 requirements ................................................................................................. 2

4.3 Application of ISO/IEC 27002:2013 guidelines ......................................................................................................... 3

4.4 Customer ...................................................................................................................................................................................................... 4

5 PIMS-specific requirements related to ISO/IEC 27001 ................................................................................................ 4

5.1 General ........................................................................................................................................................................................................... 4

5.2 Context of the organization .......................................................................................................................................................... 4

5.2.1 Understanding the organization and its context .................................................................................. 4

5.2.2 Understanding the needs and expectations of interested parties ........................................ 5

5.2.3 Determining the scope of the information security management system ..................... 5

5.2.4 Information security management system ............................................................................................... 5

5.3 Leadership .................................................................................................................................................................................................. 5

5.3.1 Leadership and commitment ................................................................................................................................ 5

5.3.2 Policy .......................................................................................................................................................................................... 5

5.3.3 Organizational roles, responsibilities and authorities .................................................................... 5

5.4 Planning ........................................................................................................................................................................................................ 6

5.4.1 Actions to address risks and opportunities .............................................................................................. 6

5.4.2 Information security objectives and planning to achieve them .............................................. 7

5.5 Support .......................................................................................................................................................................................................... 7

5.5.1 Resources ............................................................................................................................................................................... 7

5.5.2 Competence .......................................................................................................................................................................... 7

5.5.3 Awareness .............................................................................................................................................................................. 7

5.5.4 Communication ................................................................................................................................................................. 7

5.5.5 Documented information ......................................................................................................................................... 7

5.6 Operation ..................................................................................................................................................................................................... 7

5.6.1 Operational planning and control ..................................................................................................................... 7

5.6.2 Information security risk assessment ........................................................................................................... 7

5.6.3 Information security risk treatment ............................................................................................................... 7

5.7 Performance evaluation .................................................................................................................................................................. 8

5.7.1 Monitoring, measurement, analysis and evaluation ......................................................................... 8

5.7.2 Internal audit ...................................................................................................................................................................... 8

5.7.3 Management review ..................................................................................................................................................... 8

5.8 Improvement ............................................................................................................................................................................................ 8

5.8.1 Nonconformity and corrective action ............................................................................................................ 8

5.8.2 Continual improvement ............................................................................................................................................. 8

6 PIMS-specific guidance related to ISO/IEC 27002 ............................................................................................................. 8

6.1 General ........................................................................................................................................................................................................... 8

6.2 Information security policies ..................................................................................................................................................... 8

6.2.1 Management direction for information security .................................................................................. 8

6.3 Organization of information security .................................................................................................................................. 9

6.3.1 Internal organization ................................................................................................................................................... 9

6.3.2 Mobile devices and teleworking ......................................................................................................................10

6.4 Human resource security ............................................................................................................................................................10

6.4.1 Prior to employment .................................................................................................................................................10

6.4.2 During employment ...................................................................................................................................................10

6.4.3 Termination and change of employment .................................................................................................11

© ISO/IEC 2019 – All rights reserved iii
---------------------- Page: 9 ----------------------
SIST EN ISO/IEC 27701:2021
ISO/IEC 27701:2019(E)

6.5 Asset management ...........................................................................................................................................................................11

6.5.1 Responsibility for assets ........................................................................................................................................11

6.5.2 Information classification .....................................................................................................................................11

6.5.3 Media handling ...............................................................................................................................................................12

6.6 Access control .......................................................................................................................................................................................13

6.6.1 Business requirements of access control ................................................................................................13

6.6.2 User access management ......................................................................................................................................13

6.6.3 User responsibilities ..................................................................................................................................................14

6.6.4 System and application access control ......................................................................................................14

6.7 Cryptography .........................................................................................................................................................................................15

6.7.1 Cryptographic controls ............................................................................................................................................15

6.8 Physical and environmental security ...............................................................................................................................15

6.8.1 Secure areas ......................................................................................................................................................................15

6.8.2 Equipment ..........................................................................................................................................................................16

6.9 Operations security ..........................................................................................................................................................................17

6.9.1 Operational procedures and responsibilities .......................................................................................17

6.9.2 Protection from malware .......................................................................................................................................18

6.9.3 Backup ...................................................................................................................................................................................18

6.9.4 Logging and monitoring .........................................................................................................................................18

6.9.5 Control of operational software .......................................................................................................................19

6.9.6 Technical vulnerability management ..........................................................................................................20

6.9.7 Information systems audit considerations ............................................................................................20

6.10 Communications security ...........................................................................................................................................................20

6.10.1 Network security management ........................................................................................................................20

6.10.2 Information transfer ..................................................................................................................................................20

6.11 Systems acquisition, development and maintenance .........................................................................................21

6.11.1 Security requirements of information systems ..................................................................................21

6.11.2 Security in development and support processes ..............................................................................21

6.11.3 Test data ...............................................................................................................................................................................23

6.12 Supplier relationships....................................................................................................................................................................23

6.12.1 Information security in supplier relationships ..................................................................................23

6.12.2 Supplier service delivery management .....................................................................................................24

6.13 Information security incident management ...............................................................................................................24

6.13.1 Management of information security incidents and improvements................................24

6.14 Information security aspects of business continuity management .......................................................27

6.14.1 Information security continuity ......................................................................................................................27

6.14.2 Redundancies ..................................................................................................................................................................27

6.15 Compliance ..............................................................................................................................................................................................27

6.15.1 Compliance with legal and contractual requirements .................................................................27

6.15.2 Information security reviews ............................................................................................................................28

7 Additional ISO/IEC 27002 guidance for PII controllers............................................................................................29

7.1 General ........................................................................................................................................................................................................29

7.2 Conditions for collection and processing ......................................................................................................................29

7.2.1 Identify and document purpose ......................................................................................................................29

7.2.2 Identify lawful basis ...................................................................................................................................................29

7.2.3 Determine when and how consent is to be obtained ....................................................................30

7.2.4 Obtain and record consent ...................................................................................................................................30

7.2.5 Privacy impact assessment ..................................................................................................................................31

7.2.6 Contracts with PII processors ...........................................................................................................................31

7.2.7 Joint PII controller .......................................................................................................................................................32

7.2.8 Records related to processing PII ...................................................................................................................32

7.3 Obligations to PII principals .....................................................................................................................................................33

7.3.1 Determining and fulfilling obligations to PII principals .............................................................33

7.3.2 Determining information for PII principals ..........................................................................................33

7.3.3 Providing information to PII principals ....................................................................................................34

7.3.4 Providing mechanism to modify or withdraw consent ...............................................................34

7.3.5 Providing mechanism to object to PII processing ............................................................................35

7.3.6 Access, correction and/or erasure ................................................................................................................35

iv © ISO/IEC 2019 – All rights reserved
---------------------- Page: 10 ----------------------
SIST EN ISO/IEC 27701:2021
ISO/IEC 27701:2019(E)

7.3.7 PII controllers' obligations to inform third parties .........................................................................36

7.3.8 Providing copy of PII processed ......................................................................................................................36

7.3.9 Handling requests ........................................................................................................................................................37

7.3.10 Automated decision making ...............................................................................................................................37

7.4 Privacy by design and privacy by default ......................................................................................................................38

7.4.1 Limit collection ...............................................................................................................................................................38

7.4.2 Limit processing ............................................................................................................................................................38

7.4.3 Accuracy and quality .................................................................................................................................................38

7.4.4 PII minimization objectives .................................................................................................................................39

7.4.5 PII de-identification and deletion at the end of processing .....................................................39

7.4.6 Temporary files ..............................................................................................................................................................39

7.4.7 Retention .............................................................................................................................................................................40

7.4.8 Disposal ................................................................................................................................................................................40

7.4.9 PII transmission controls ......................................................................................................................................40

7.5 PII sharing, transfer, and disclosure ..................................................................................................................................41

7.5.1 Identify basis for PII transfer between jurisdictions .....................................................................41

7.5.2 Countries and international organizations to which PII can be transferred ............41

7.5.3 Records of transfer of PII .......................................................................................................................................41

7.5.4 Records of PII disclosure to third parties ................................................................................................42

8 Additional ISO/IEC 27002 guidance for PII processors ............................................................................................42

8.1 General ........................................................................................................................................................................................................42

8.2 Conditions for collection and processing ......................................................................................................................42

8.2.1 Customer agreement .................................................................................................................................................42

8.2.2 Organization’s purposes .........................................................................................................................................43

8.2.3 Marketing and advertising use .........................................................................................................................43

8.2.4 Infringing instruction ..........................................................................................................................

...

SLOVENSKI STANDARD
oSIST prEN ISO/IEC 27701:2021
01-februar-2021
Varnostne tehnike - Razširitev na ISO/IEC 27001 in ISO/IEC 27002 za upravljanje
informacij o zasebnosti - Zahteve in smernice (ISO/IEC 27701:2019)
Security techniques - Extension to ISO/IEC 27001 and ISO/IEC 27002 for privacy
information management - Requirements and guidelines (ISO/IEC 27701:2019)
Sicherheitstechniken - Erweiterung zu ISO/IEC 27001 und ISO/IEC 27002 für das
Management von Informationen zum Datenschutz - Anforderungen und Richtlinien
(ISO/IEC 27701:2019)

Techniques de sécurité - Extension d'ISO/IEC 27001 et ISO/IEC 27002 au management

de la protection de la vie privée - Exigences et lignes directrices (ISO/IEC 27701:2019)

Ta slovenski standard je istoveten z: prEN ISO/IEC 27701
ICS:
35.030 Informacijska varnost IT Security
oSIST prEN ISO/IEC 27701:2021 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
oSIST prEN ISO/IEC 27701:2021
---------------------- Page: 2 ----------------------
oSIST prEN ISO/IEC 27701:2021
INTERNATIONAL ISO/IEC
STANDARD 27701
First edition
2019-08
Security techniques — Extension to
ISO/IEC 27001 and ISO/IEC 27002 for
privacy information management —
Requirements and guidelines
Techniques de sécurité — Extension d'ISO/IEC 27001 et ISO/IEC
27002 au management de la protection de la vie privée — Exigences
et lignes directrices
Reference number
ISO/IEC 27701:2019(E)
ISO/IEC 2019
---------------------- Page: 3 ----------------------
oSIST prEN ISO/IEC 27701:2021
ISO/IEC 27701:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2019

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO/IEC 2019 – All rights reserved
---------------------- Page: 4 ----------------------
oSIST prEN ISO/IEC 27701:2021
ISO/IEC 27701:2019(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................vi

Introduction ..............................................................................................................................................................................................................................vii

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms, definitions and abbreviations ............................................................................................................................................ 1

4 General ............................................................................................................................................................................................................................ 2

4.1 Structure of this document ........................................................................................................................................................... 2

4.2 Application of ISO/IEC 27001:2013 requirements ................................................................................................. 2

4.3 Application of ISO/IEC 27002:2013 guidelines ......................................................................................................... 3

4.4 Customer ...................................................................................................................................................................................................... 4

5 PIMS-specific requirements related to ISO/IEC 27001 ................................................................................................ 4

5.1 General ........................................................................................................................................................................................................... 4

5.2 Context of the organization .......................................................................................................................................................... 4

5.2.1 Understanding the organization and its context .................................................................................. 4

5.2.2 Understanding the needs and expectations of interested parties ........................................ 5

5.2.3 Determining the scope of the information security management system ..................... 5

5.2.4 Information security management system ............................................................................................... 5

5.3 Leadership .................................................................................................................................................................................................. 5

5.3.1 Leadership and commitment ................................................................................................................................ 5

5.3.2 Policy .......................................................................................................................................................................................... 5

5.3.3 Organizational roles, responsibilities and authorities .................................................................... 5

5.4 Planning ........................................................................................................................................................................................................ 6

5.4.1 Actions to address risks and opportunities .............................................................................................. 6

5.4.2 Information security objectives and planning to achieve them .............................................. 7

5.5 Support .......................................................................................................................................................................................................... 7

5.5.1 Resources ............................................................................................................................................................................... 7

5.5.2 Competence .......................................................................................................................................................................... 7

5.5.3 Awareness .............................................................................................................................................................................. 7

5.5.4 Communication ................................................................................................................................................................. 7

5.5.5 Documented information ......................................................................................................................................... 7

5.6 Operation ..................................................................................................................................................................................................... 7

5.6.1 Operational planning and control ..................................................................................................................... 7

5.6.2 Information security risk assessment ........................................................................................................... 7

5.6.3 Information security risk treatment ............................................................................................................... 7

5.7 Performance evaluation .................................................................................................................................................................. 8

5.7.1 Monitoring, measurement, analysis and evaluation ......................................................................... 8

5.7.2 Internal audit ...................................................................................................................................................................... 8

5.7.3 Management review ..................................................................................................................................................... 8

5.8 Improvement ............................................................................................................................................................................................ 8

5.8.1 Nonconformity and corrective action ............................................................................................................ 8

5.8.2 Continual improvement ............................................................................................................................................. 8

6 PIMS-specific guidance related to ISO/IEC 27002 ............................................................................................................. 8

6.1 General ........................................................................................................................................................................................................... 8

6.2 Information security policies ..................................................................................................................................................... 8

6.2.1 Management direction for information security .................................................................................. 8

6.3 Organization of information security .................................................................................................................................. 9

6.3.1 Internal organization ................................................................................................................................................... 9

6.3.2 Mobile devices and teleworking ......................................................................................................................10

6.4 Human resource security ............................................................................................................................................................10

6.4.1 Prior to employment .................................................................................................................................................10

6.4.2 During employment ...................................................................................................................................................10

6.4.3 Termination and change of employment .................................................................................................11

© ISO/IEC 2019 – All rights reserved iii
---------------------- Page: 5 ----------------------
oSIST prEN ISO/IEC 27701:2021
ISO/IEC 27701:2019(E)

6.5 Asset management ...........................................................................................................................................................................11

6.5.1 Responsibility for assets ........................................................................................................................................11

6.5.2 Information classification .....................................................................................................................................11

6.5.3 Media handling ...............................................................................................................................................................12

6.6 Access control .......................................................................................................................................................................................13

6.6.1 Business requirements of access control ................................................................................................13

6.6.2 User access management ......................................................................................................................................13

6.6.3 User responsibilities ..................................................................................................................................................14

6.6.4 System and application access control ......................................................................................................14

6.7 Cryptography .........................................................................................................................................................................................15

6.7.1 Cryptographic controls ............................................................................................................................................15

6.8 Physical and environmental security ...............................................................................................................................15

6.8.1 Secure areas ......................................................................................................................................................................15

6.8.2 Equipment ..........................................................................................................................................................................16

6.9 Operations security ..........................................................................................................................................................................17

6.9.1 Operational procedures and responsibilities .......................................................................................17

6.9.2 Protection from malware .......................................................................................................................................18

6.9.3 Backup ...................................................................................................................................................................................18

6.9.4 Logging and monitoring .........................................................................................................................................18

6.9.5 Control of operational software .......................................................................................................................19

6.9.6 Technical vulnerability management ..........................................................................................................20

6.9.7 Information systems audit considerations ............................................................................................20

6.10 Communications security ...........................................................................................................................................................20

6.10.1 Network security management ........................................................................................................................20

6.10.2 Information transfer ..................................................................................................................................................20

6.11 Systems acquisition, development and maintenance .........................................................................................21

6.11.1 Security requirements of information systems ..................................................................................21

6.11.2 Security in development and support processes ..............................................................................21

6.11.3 Test data ...............................................................................................................................................................................23

6.12 Supplier relationships....................................................................................................................................................................23

6.12.1 Information security in supplier relationships ..................................................................................23

6.12.2 Supplier service delivery management .....................................................................................................24

6.13 Information security incident management ...............................................................................................................24

6.13.1 Management of information security incidents and improvements................................24

6.14 Information security aspects of business continuity management .......................................................27

6.14.1 Information security continuity ......................................................................................................................27

6.14.2 Redundancies ..................................................................................................................................................................27

6.15 Compliance ..............................................................................................................................................................................................27

6.15.1 Compliance with legal and contractual requirements .................................................................27

6.15.2 Information security reviews ............................................................................................................................28

7 Additional ISO/IEC 27002 guidance for PII controllers............................................................................................29

7.1 General ........................................................................................................................................................................................................29

7.2 Conditions for collection and processing ......................................................................................................................29

7.2.1 Identify and document purpose ......................................................................................................................29

7.2.2 Identify lawful basis ...................................................................................................................................................29

7.2.3 Determine when and how consent is to be obtained ....................................................................30

7.2.4 Obtain and record consent ...................................................................................................................................30

7.2.5 Privacy impact assessment ..................................................................................................................................31

7.2.6 Contracts with PII processors ...........................................................................................................................31

7.2.7 Joint PII controller .......................................................................................................................................................32

7.2.8 Records related to processing PII ...................................................................................................................32

7.3 Obligations to PII principals .....................................................................................................................................................33

7.3.1 Determining and fulfilling obligations to PII principals .............................................................33

7.3.2 Determining information for PII principals ..........................................................................................33

7.3.3 Providing information to PII principals ....................................................................................................34

7.3.4 Providing mechanism to modify or withdraw consent ...............................................................34

7.3.5 Providing mechanism to object to PII processing ............................................................................35

7.3.6 Access, correction and/or erasure ................................................................................................................35

iv © ISO/IEC 2019 – All rights reserved
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7.3.7 PII controllers' obligations to inform third parties .........................................................................36

7.3.8 Providing copy of PII processed ......................................................................................................................36

7.3.9 Handling requests ........................................................................................................................................................37

7.3.10 Automated decision making ...............................................................................................................................37

7.4 Privacy by design and privacy by default ......................................................................................................................38

7.4.1 Limit collection ...............................................................................................................................................................38

7.4.2 Limit processing ............................................................................................................................................................38

7.4.3 Accuracy and quality .................................................................................................................................................38

7.4.4 PII minimization objectives .................................................................................................................................39

7.4.5 PII de-identification and deletion at the end of processing .....................................................39

7.4.6 Temporary files ..............................................................................................................................................................39

7.4.7 Retention .............................................................................................................................................................................40

7.4.8 Disposal ................................................................................................................................................................................40

7.4.9 PII transmission controls ......................................................................................................................................40

7.5 PII sharing, transfer, and disclosure ..................................................................................................................................41

7.5.1 Identify basis for PII transfer between jurisdictions .....................................................................41

7.5.2 Countries and international organizations to which PII can be transferred ............41

7.5.3 Records of transfer of PII .......................................................................................................................................41

7.5.4 Records of PII disclosure to third parties ................................................................................................42

8 Additional ISO/IEC 27002 guidance for PII processors ............................................................................................42

8.1 General ........................................................................................................................................................................................................42

8.2 Conditions for collection and processing ......................................................................................................................42

8.2.1 Customer agreement .................................................................................................................................................42

8.2.2 Organization’s purposes .........................................................................................................................................43

8.2.3 Marketing and advertising use .........................................................................................................................43

8.2.4 Infringing instruction ...............................................................................................................................................43

8.2.5 Customer obligations ................................................................................................................................................43

8.2.6 Records related to processing PII ...................................................................................................................44

8.3 Obligations to PII principals .....................................................................................................................................................44

8.3.1 Obligations to PII principals ...............................................................................................................................44

8.4 Privacy by design and privacy by default ......................................................................................................................44

8.4.1 Temporary files ..............................................................................................................................................................44

8.4.2 Return, transfer or disposal of PII ..................................................................................................................45

8.4.3 PII transmission controls ......................................................................................................................................45

8.5 PII sharing, transfer, and disclosure ..................................................................................................................................46

8.5.1 Basis for PII transfer between jurisdictions ..........................................................................................46

8.5.2 Countries and international organizations to which PII can be transferred ............46

8.5.3 Records of PII disclosure to third parties ................................................................................................47

8.5.4 Notification of PII disclosure requests .......................................................................................................47

8.5.5 Legally binding PII disclosures .........................................................................................................................47

8.5.6 Disclosure of subcontractors used to process PII ............................................................................47

8.5.7 Engagement of a subcontractor to process PII ...................................................................................48

8.5.8 Change of subcontractor to process PII ....................................................................................................48

Annex A (normative) PIMS-specific reference control objectives and controls (PII Controllers) .....49

Annex B (normative) PIMS-specific reference control objectives and controls (PII Processors) ......53

Annex C (informative) Mapping to ISO/IEC 29100 ..............................................................................................................................56

Annex D (informative) Mapping to the General Data Protection Regulation ..........................................................58

Annex E (informative) Mapping to ISO/IEC 27018 and ISO/IEC 29151.........................................................................61

Annex F (informative) How to apply ISO/IEC 27701 to ISO/IEC 27001 and ISO/IEC 27002....................64

Bibliography .............................................................................................................................................................................................................................66

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Foreword

ISO (the International Organization for Standardization) and IEC (the International Electrotechnical

Commission) form the specialized system for worldwide standardization. National bodies that

are members of ISO or IEC participate in the development of International Standards through

technical committees established by the respective organizati
...

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