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M/378 - Customer Contact Center

Standardisation mandate to CEN in relation to customer contact centres

General Information

Organization
CEN - CEN European Committee for Standardization
Status
Confirmed
Resolution Reference
CEN/BT C008/2006
Resolution Date
13-Mar-2006
Type Of Decision
(Dis-)Approval of mandate
Standardization Organization
ICS
Technical Committee
Directive
50
SIST
SIST EN 15838:2010(Main)
Customer Contact Centres - Requirements for service provision
EN 15838:2009

This European Standard specifies the requirements for Customer Contact Centers. It aims to provide customer focused best practice in meeting customer expectations. This standard applies both to customer contact centres that are internal and those that have been outsourced.

  • Standard
    31 pages
    English language
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CEN
EN 15838:2009(Main)
Customer Contact Centres - Requirements for service provision
SIST EN 15838:2010

This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced.
This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.

  • Standard
    31 pages
    English language
    sale 10% off
    e-Library read for
    1 day
50