EN 15017:2005

Funeral Services - Requirements

This European Standard sets out the requirements for the provision of funeral services.
This European Standard does not apply to product-related technical requirements. Occupational health and safety requirements are not covered by this European Standard.

Bestattungs-Dienstleistungen - Anforderungen

Diese Europäische Norm legt die Anforderungen an Bestattungs-Dienstleistungen fest.
Diese Europäische Norm gilt nicht für produktbezogene technische Anforderungen. Anforderungen an den betrieblichen Arbeitsschutz sind nicht Inhalt dieser Europäischen Norm.

Services funéraires - Exigences

Cette Norme européenne établit les exigences relatives aux prestations des services funéraires.
Cette Norme européenne ne s'applique pas aux exigences techniques relatives aux fournitures/produits. Les exigences relatives à la santé et à la sécurité au travail ne sont pas traitées dans cette Norme européenne.

Pogrebne storitve – Zahteve

General Information

• Status: Withdrawn
• Publication Date: 11-Oct-2005
• Withdrawal Date: 10-Sep-2019
• ICS: 03.080.30 - Services for consumers
• Technical Committee: CEN/TC 448 - Funeral services
• Drafting Committee: CEN/TC 448 - Funeral services
• Current Stage: 9960 - Withdrawal effective - Withdrawal
• Completion Date: 11-Sep-2019
• Ref Project: SIST EN 15017:2006 - Funeral Services - Requirements

Relations

• Replaced By: EN 15017:2019 - Funeral Services - Requirements
• Effective Date: 18-Sep-2019

Standards Content (Sample)

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Funeral Services - RequirementsPogrebne storitve – ZahteveServices funéraires - ExigencesBestattungs-Dienstleistungen - AnforderungenTa slovenski standard je istoveten z:EN 15017:2005SIST EN 15017:2006en,fr,de03.080.30ICS:SLOVENSKI
STANDARDSIST EN 15017:200601-julij-2006

EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN 15017October 2005ICS 03.080.30 English VersionFuneral Services - RequirementsServices de pompes funèbres - ExigencesBestattungs-Dienstleistungen - AnforderungenThis European Standard was approved by CEN on 29 August 2005.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Central Secretariat or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the officialversions.CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia,Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre: rue de Stassart, 36
B-1050 Brussels© 2005 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 15017:2005: E

"Laissez-passer" for a deceased or cremated remains (Example).27 Annex B (informative)
Code of ethics of the International Cremation Federation (ICF).28 Annex C (Informative)
A-deviations.29

elaboration of an individual proposal regarding the deliveries and services for a future funeral, including its financing 2.7 Cortege procession of people who are walking and/or riding to a funeral 2.8 Cosmetic application superficial corrections, covering, and enhancement of the natural features of the deceased 2.9 Cremation entire procedure of incineration of the deceased 2.10 Cremation services any services pertaining to the cremation process 2.11 Crematorium building fitted with appliances for the purpose of exclusively burning human remains, including everything incidental or ancillary thereto and with a public area, which allows a dignified farewell ceremony

2.43 Urn burial interment of the urn into an earth grave, burial at sea or placing of the urn in a columbarium 2.44 Viewing room suitable room for the bereaved to view the deceased 3 Requirements 3.1 Funeral personnel Management shall ensure that funeral personnel receive regular training. Funeral personnel shall have the skills and experience to deal with deceased persons and their relatives. One member of the funeral personnel shall be a supervisor. Funeral personnel shall behave in a respectful manner. Funeral personnel shall be properly trained and suitable for the task and shall observe an appropriate dress code. Funeral personnel shall show due respect for the social, religious and cultural beliefs of the deceased and the client. Where possible the training shall lead to a diploma or the experience of the personnel shall be approved by a recognised organisation. 3.2 Complaints handling procedures The management and/or the professional organisation shall have a procedure in place for handling complaints from customers. 3.3 Monitoring system A system of monitoring the quality of the services is recommended.

3.4.1.3 Practical procedures Initial care-taking shall comprise:  undressing;  removal and listing of personal effects;  ensuring that all bandages, cannulae and medical implants have been removed;  washing an
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