CEN/TC 320 - Transport - Logistics and services

This document establishes a common methodology for the quantification and reporting of greenhouse gas (GHG) emissions arising from the operation of transport chains of passengers and freight.

This document specifies requirements and recommendations for the planning, design, development and provision of user communications related to passenger transport so that these communications can be accessed, understood and used by the widest range of users, including persons with disabilities and older persons.
These requirements and recommendations enable an organization to extend its range of users by identifying diverse characteristics, capabilities, and preferences.
The requirements specified in this standard are applicable to but not limited to passenger transport service providers including air-, bus, rail-, and waterborne passenger transport services.

This European Standard specifies requirements for the provision of self storage facilities and related services, for both personal and business purposes.

This European Standard specifies quality management system requirements, supplementary to those of
EN ISO 9001:2000, for the management of safety in the field of the transport of dangerous goods by road, rail and inland navigation.
Application of this document covers, and is limited to, the range of transport related services that a company claims to provide in compliance with this European Standard.

This European Standard establishes definitions for commonly used terms in logistics. It encompasses all aspects of logistics and supply chain management including transport. The terms, with their definitions, are presented in strict alphabetical order with no attempt to relate them to any particular function within the logistics concept.

This document describes possible restrictions for access to cities with city centres and shopping areas and other closed areas and provides guidelines for elements thereof with the aim as an interface between freight transport companies and local authorities to make transport planning and operations more efficient, to prevent bottlenecks in the area, and to protect the city environment.
This document is a code of good practice and can be applied when efficient transport and protection of the environment presupposes restrictions.

This document provides basic requirements and recommendations for systems that measure delivered service quality of public passenger transport to be applied in the framework of EN 13816.
The requirements and recommendations specified in this document apply both to third party measurements and measurements conducted by the service provider.

This European Standard specifies service activities designed to ensure a customer oriented service for the storage of furniture and personal effects for private individuals. Part 1 specifies minimum requirements for the provision of storage facilities, and is applicable to all forms of such storage, whatever the means of containment employed.

This European Standard specifies minimum requirements for the provision of storage facilities and related services, for furniture and personal effects belonging to private individuals and is applicable to all forms of such storage whatever the means of containment employed. This does not exclude its application to services and facilities provided for the storage of items of furniture in other ownership. Part 2 specifies service activities designed to ensure that such a service is customer oriented.

This European Standard provides guidelines for the application of EN ISO 9001, Quality management system, to the provision of freight transportation services by road and rail, including storage and distribution activities.

This European Standard specifies in the form of a "Code of Practice" the management controls and key performance indicators necessary for the effective and efficient management of customer's cargo throughout the transport process.
It is intended for use by the providers of the service and as general guidance by purchasers of such services (customers) and it defines the principles, best practices and obligations of the provider as well for the client as providing advice with regard to contribution by the customer that will facilitate the most effective outcome.
In addition, this Code of Practice strongly recommends that the service provider carry out regular self assessment of performance against defined criteria with the objective of continually improving the quality of services provided and is prepared in a manner which facilitates independent audit of the service provider's performance in order to give confidence to customers that the integrity of performance measurement is maintained.
Annex A contains a recommended procedure for "Self Assessment".

This European Prestandard is a guideline for preparing environmental declarations and reporting. The guideline recommends the content and structure for documentation and evaluation of environmental performance in freight transportation. The guideline is applicable to freight transport purchasers and freight transport operators. Reliability and trustworthiness are essential to the use and acceptance of eco reporting. When specific data is not available it is therefore paramount to use commonly acknowledged data.
The calculations and results should be presented in a transparent and true way that aids the evaluation of the environmental performance of a given freight transport. As a rule of thumb, it can be said that when the method, used for calculating the energy consumption and emissions for one customer, is extended to all the costumers of a transport company, then all transport related energy consumption and emissions from that transport company should be accounted for.

This European Standard specifies the requirement to define, target and measure quality of service in public passenger transport (PPT), and provides guidance for the selection of related measurement methods.  
It is intended to be used by service providers in the presentation and monitoring of their services but is also recommended for use by authorities and agencies responsible for the procurement of PPT services in the preparation of invitations to tender.  
Its use promotes the translation of customer expectations and perceptions of quality into viable, measurable, and manageable quality parameters.
It is recognized that a single individual or company, or two or more parties sharing the responsibility for the provision of a PPT service in co-operation (e.g. authority and operator) may, in practice, seek to comply with the standard. In the latter situation, it is strongly recommended that the relationship between the parties be governed by a formal agreement (clause 5.2).
It is important to note that it is the service, not the service provider, which is in compliance with the standard.
Annex A sets out the comprehensive list of quality criteria.
Annex B provides a glossary of terms.
Annex C deals with aspects of performance measurement.
The standard is intended to be applicable to PPT services, as defined in clause 2.1 but need not exclude other transport services (e.g. charter and taxi systems).

This European Standard specifies requirements for making declarations with reg ard to the quality of performance of a goods transport service. It is intended to establish a means whereby service providers can set out specific data with regard to the performance criteria relevant to the service being provided that will enable shippers/packers to adequately plan their requirements and to meet their obligations under the packaging waste directive. This European Standard does not specify standards of performance. Annex A provides an example of a suitable form of declaration.

This standard specifies the minimum qualitative and quantitative rules and characteristics of a furniture removal service.  It also specifies the principles which govern the general conditions of contract of the furniture removal service within the most appropriate legal and contractual framework within each of the member states.

This standard specifies the minimum qualitative and quantitative rules and characteristics of the provision of a furniture removal service, the service specifications of the furniture removal service being defined in prEN 12522-1. The standard also specifies the requirements for a quality approach.

This document specifies the requirements for a furniture removal service and its provision and the general terms and conditions of contract subject always to any applicable national legislation, licensing or contractual constraints.
This document applies only to furniture removal services for private individuals where the contract is entered into by an individual or by an employer or relocation agent when the latter requires the moving of personal property, generally consisting of non-commercial property and/or property which is in current use.

This European Standard establishes a common methodology for the calculation and declaration of energy consumption and greenhouse gas (GHG) emissions related to any transport service (of freight, passengers or both).
It specifies general principles, definitions, system boundaries, calculation methods, apportionment rules (allocation) and data recommendations, with the objective to promote standardised, accurate, credible and verifiable declarations, regarding energy consumption and GHG emissions related to any transport service quantified. It also includes examples on the application of the principles.
Potential users of this standard are any person or organisation who needs to refer to a standardised methodology when communicating the results of the quantification of energy consumption and GHG emissions related to a transport service, especially:
-   transport service operators (freight or passengers carriers);
-   transport service organisers (carriers subcontracting transport operations, freight forwarders and travel agencies);
-   transport service users (shippers and passengers).

This European Standard specifies quality system requirements, supplementary to those of EN ISO 9002, for the management of safety in the field of the transport of dangerous goods by road, rail and inland navigation. Its application covers, and is limited by, the range of transport related services that the company claims to provide in compliance with this European Standard.

This European Standard gives guidance on the application of EN ISO 9002 to the road transport, storage and distribution industries.