Accessibility and usability of the built environment - Functional requirements

This document describes basic, minimum functional requirements and recommendations for an accessible and usable built environment, following "Design for All"/"Universal Design" principles which will facilitate equitable and safe use for a wide range of users, including persons with disabilities.
The requirements and recommendations given in this document are applicable across the full spectrum of the built environment.
These functional accessibility and usability requirements and recommendations are relevant to the design, construction, refurbishment or adaptation, and maintenance of built environments including outdoor pedestrian and urban areas.
NOTE 1   ‘Design for All’ and ‘Universal Design’ share a similar inclusive design philosophy. "Universal Design" means the design of products, environments, programmes and services to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design. "Universal Design" does not exclude assistive devices for particular groups of persons with disabilities where this is needed.
NOTE 2   Terms such as "design for all", "universal design", "accessible design", "barrier-free design", "inclusive design" and "transgenerational design" are often used interchangeably with the same meaning.
NOTE 3   This document does not cover management and maintenance issues, but provides basic information in Annex B.
NOTE 4   All figures are provided as examples. They are described by their title and key and do not provide additional information. Some figures show negative examples to be avoided; these are identified by the insertion of a red cross on them. A list of all the figures included is this document is given in the informative Annex C.
NOTE 5   In the case of refurbishment or adaptations of existing buildings or infrastructures, a specific study including feasibility determines the extent to which the functional requirements and recommendations can be met.

Barrierefreiheit und Nutzbarkeit der gebauten Umwelt - Funktionale Anforderungen

Dieses Dokument beschreibt die grundlegenden funktionalen Mindestanforderungen und Empfehlungen für eine nach den Grundsätzen "Design für alle"/"universelles Design" (en: Design for All/ en: Universal Design) barrierefreie gebaute Umwelt, die eine gleichberechtigte und sichere Nutzung durch einen großen Nutzerkreis, auch durch Menschen mit Behinderungen, ermöglicht.
Die in diesem Dokument angegebenen Anforderungen und Empfehlungen gelten für das gesamte Spektrum der gebauten Umwelt.
Diese funktionalen Anforderungen und Empfehlungen für die Barrierefreiheit sind für die Planung, den Neubau, die Sanierung oder den Umbau sowie für die Wartung der gebauten Umwelt, einschließlich der Fußgängerbereiche in Außenanlagen und in Stadträumen, relevant.
ANMERKUNG 1 "Design for All" und "Universal Design" teilen eine ähnliche inklusive Design-Philosophie. "Universal Design" steht für die Gestaltung von Produkten, Umgebungen, Programmen und Dienstleistungen in der Weise, dass sie von allen Personen möglichst weitgehend ohne eine Anpassung oder eine spezielle Gestaltung genutzt werden können. "Universal Design" schließt Hilfsvorrichtungen, die von bestimmten Gruppen von Menschen mit Behinderungen benötigt werden, nicht aus.
ANMERKUNG 2 Begriffe wie "Design for All", "Universal Design", "zugängliche Gestaltung", "barrierefreie Gestaltung", "inklusive Gestaltung" und "generationenübergreifende Gestaltung" werden häufig synonym verwendet.
ANMERKUNG 3 Dieses Dokument behandelt keine Betriebs- und Wartungsaufgaben, liefert hierzu aber grundlegende Informationen in Anhang B.
ANMERKUNG 4 Alle dargestellten Bilder sind Beispielbilder. Sie werden durch ihre Bildunterschriften und Legenden beschrieben und liefern keine Zusatzinformationen. Einige Bilder zeigen Negativbeispiele, die es zu vermeiden gilt; um sie zu kennzeichnen, sind sie mit einem roten Kreuz durchgestrichen. Der informative Anhang C enthält eine Liste aller in diesem Dokument enthaltenen Bilder.
ANMERKUNG 5 Im Falle einer Modernisierung oder einer Anpassung von bestehenden Gebäuden oder Infrastrukturen wird mithilfe einer spezifischen Untersuchung, welche die Machbarkeit berücksichtigt, den Umfang ermittelt, in dem die funktionalen Anforderungen und Empfehlungen erfüllt werden können.

Accessibilité et utilisabilité de l’environnement bâti - Exigences fonctionnelles

Le présent document décrit les exigences et recommandations fonctionnelles minimales de base pour un environnement bâti accessible et utilisable, selon les principes de « conception pour tous »/« conception universelle » qui visent à faciliter une utilisation sûre et équitable pour un large éventail d’utilisateurs, y compris les personnes handicapées.
Les exigences et recommandations données dans le présent document sont applicables à l’ensemble du domaine de l’environnement bâti.
Ces exigences et recommandations en matière d’accessibilité fonctionnelle et d’utilisabilité s’appliquent à la conception, à la construction, à la réhabilitation ou l’adaptation et à la maintenance des environnements bâtis, incluant les zones piétonnes et urbaines extérieures.
NOTE 1   La « conception pour tous » et la « conception universelle » partagent une philosophie de conception inclusive similaire. La « conception universelle » désigne la conception de produits, d’environnements, de programmes et de services destinés à être utilisés par tous, dans la mesure du possible, sans nécessiter d’adaptations ni de conception spécifique. La « conception universelle » n’exclut pas les appareils d’assistance pour des groupes particuliers de personnes handicapées lorsque cela est nécessaire.
NOTE 2   Les termes tels que « conception pour tous », « conception universelle », « conception accessible », « aménagement à accès facile », « conception inclusive » et « conception transgénérationnelle » sont souvent utilisés indifféremment, mais dans le même sens.
NOTE 3   Le présent document ne couvre pas les questions relatives à la gestion et à la maintenance, mais fournit des informations de base dans l’Annexe B.
NOTE 4   Toutes les figures sont données à titre d’exemple. Elles sont décrites par leur titre et leur légende et ne fournissent pas d’informations supplémentaires. Certaines figures montrent des exemples négatifs à éviter ; ces derniers sont identifiés par une croix rouge qui les barre. Une liste de toutes les figures incluses dans le présent document est donnée à l’Annexe C, informative.
NOTE 5   En cas de réhabilitation ou d’adaptation d’infrastructures ou de bâtiments existants, une étude spécifique, incluant notamment la faisabilité, détermine la mesure dans laquelle les exigences et recommandations fonctionnelles peuvent être satisfaites.

Dostopnost in uporabnost grajenega okolja - Funkcionalne zahteve

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Publication Date
12-Jan-2021
Current Stage
6060 - Definitive text made available (DAV) - Publishing
Start Date
13-Jan-2021
Completion Date
13-Jan-2021

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SLOVENSKI STANDARD
SIST EN 17210:2021
01-marec-2021
Dostopnost in uporabnost grajenega okolja - Funkcionalne zahteve
Accessibility and usability of the built environment - Functional requirements

Barrierefreiheit und Nutzbarkeit der gebauten Umgebung. Funktionale Anforderungen

Ta slovenski standard je istoveten z: EN 17210:2021
ICS:
91.040.01 Stavbe na splošno Buildings in general
SIST EN 17210:2021 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN 17210:2021
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SIST EN 17210:2021
EUROPEAN STANDARD
EN 17210
NORME EUROPÉENNE
EUROPÄISCHE NORM
January 2021
ICS 91.040.01
English version
Accessibility and usability of the built environment -
Functional requirements
Barrierefreiheit und Nutzbarkeit der gebauten
Umgebung - Funktionale Anforderungen
This European Standard was approved by CEN on 30 November 2020.

CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for

giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical

references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to

any CEN and CENELEC member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by

translation under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC

Management Centre has the same status as the official versions.

CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium,

Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,

Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia,

Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
CEN-CENELEC Management Centre:
Rue de la Science 23, B-1040 Brussels

© 2021 CEN/CENELEC All rights of exploitation in any form and by any means Ref. No. EN 17210:2021 E

reserved worldwide for CEN national Members and for
CENELEC Members.
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SIST EN 17210:2021
EN 17210:2021 (E)
Contents Page

European foreword ...................................................................................................................................................... 5

Introduction .................................................................................................................................................................... 6

1 Scope .................................................................................................................................................................... 8

2 Normative references .................................................................................................................................... 8

3 Terms and definitions ................................................................................................................................... 9

4 Legal and policy background and associated benefits .................................................................... 17

4.1 European legal background ...................................................................................................................... 17

4.2 Accessibility and usability, ‘Universal Design’ and ‘Design for All’ ............................................. 18

4.3 Mandate 473 and CEN-CENELEC Guide 6 .............................................................................................. 19

4.4 Accessibility contributing to safety ........................................................................................................ 19

4.5 Integrate accessibility at all stages of procurement, design, construction and

conformity assessment ............................................................................................................................... 19

4.6 Accessibility consultation .......................................................................................................................... 20

4.7 Accessibility: Contributing to health and wellbeing ........................................................................ 20

4.8 Accessibility planning as an overall strategic issue ......................................................................... 20

4.9 Accessibility: Economic and social benefit ......................................................................................... 21

4.10 Accessibility and the sustainable built environment ...................................................................... 21

5 Diversity of users and design considerations ..................................................................................... 22

5.1 Diversity of users .......................................................................................................................................... 22

5.2 Human abilities and design parameters .............................................................................................. 23

5.3 Key areas for accessibility and usability of the built environment ............................................ 28

6 Wayfinding ...................................................................................................................................................... 38

6.1 Wayfinding, orientation and navigation............................................................................................... 38

6.2 Wayfinding information ............................................................................................................................. 39

6.3 Visual contrast ............................................................................................................................................... 40

6.4 Tactile information ...................................................................................................................................... 43

6.5 Audible information and hearing enhancement ............................................................................... 46

6.6 Signage .............................................................................................................................................................. 47

6.7 Graphical symbols ........................................................................................................................................ 53

7 Access in the outdoor environment ....................................................................................................... 54

7.1 Accessible routes........................................................................................................................................... 54

7.2 Street furniture .............................................................................................................................................. 66

7.3 Pedestrian crossings .................................................................................................................................... 71

7.4 Squares and plazas ....................................................................................................................................... 78

7.5 ‘Shared Space’ design approach............................................................................................................... 79

7.6 Plantings........................................................................................................................................................... 83

7.7 Pedestrian bridges and underpasses .................................................................................................... 85

8 Arrival and departure areas – Parking areas ..................................................................................... 86

8.1 Rationale .......................................................................................................................................................... 86

8.2 Boarding points/Set-down points .......................................................................................................... 86

8.3 Location of designated accessible parking spaces ............................................................................ 87

8.4 Number of designated accessible parking spaces ............................................................................. 87

8.5 Design of designated accessible parking space ................................................................................. 88

8.6 Pedestrian paths in car parks ................................................................................................................... 91

8.7 Signage of designated parking spaces ................................................................................................... 91

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SIST EN 17210:2021
EN 17210:2021 (E)

8.8 Access from parking space to an adjacent higher pedestrian path ............................................ 91

8.9 Surface .............................................................................................................................................................. 91

8.10 Indoor parking ............................................................................................................................................... 92

8.11 Cycle parking .................................................................................................................................................. 92

9 Horizontal circulation in buildings ........................................................................................................ 93

9.1 Entrances ......................................................................................................................................................... 93

9.2 Corridors and passageways ................................................................................................................... 101

9.3 Doors .............................................................................................................................................................. 107

9.4 Windows ....................................................................................................................................................... 116

9.5 Patios, balconies, terraces ...................................................................................................................... 118

9.6 Surface finishes and materials .............................................................................................................. 121

10 Vertical circulation in buildings and outdoors ............................................................................... 124

10.1 Ramps ............................................................................................................................................................ 124

10.2 Steps and stairs ........................................................................................................................................... 129

10.3 Handrails ...................................................................................................................................................... 133

10.4 Lifts ................................................................................................................................................................. 137

10.5 Vertical and inclined lifting platforms ............................................................................................... 145

10.6 Escalators and moving walks ................................................................................................................ 147

11 Specific indoor and outdoor areas, equipment and provisions ................................................ 148

11.1 Service counters for information, ticketing and reception ........................................................ 148

11.2 Waiting and queuing areas .................................................................................................................... 152

11.3 Seating and resting areas ........................................................................................................................ 153

11.4 Storage areas, lockers and baggage storage .................................................................................... 158

11.5 Kitchen areas and kitchenettes ............................................................................................................ 160

11.6 Facilities for assistance dogs (outdoor and indoor) ..................................................................... 162

12 Sanitary accommodation ........................................................................................................................ 163

12.1 Accessible toilets ........................................................................................................................................ 163

12.2 Toilets for general use ............................................................................................................................. 173

12.3 Sanitary facilities for other users ........................................................................................................ 174

12.4 Showers and bathrooms.......................................................................................................................... 180

13 User interface, controls and switches ................................................................................................ 183

13.1 Rationale ....................................................................................................................................................... 183

13.2 Public ICT information screens ............................................................................................................ 184

13.3 ICT user interfaces .................................................................................................................................... 185

13.4 Controls and switches .............................................................................................................................. 187

13.5 Examples of general use elements ...................................................................................................... 188

14 Fire safety for all - Evacuation and emergency exits .................................................................... 190

14.1 Concept for Fire safety for all ................................................................................................................ 190

14.2 Fire engineering design objectives ..................................................................................................... 191

14.3 Evacuation for all ....................................................................................................................................... 191

14.4 Assistive fire evacuation: Areas of rescue assistance ................................................................... 193

14.5 Emerging fire evacuation technologies ............................................................................................. 195

14.6 Fire defence plans...................................................................................................................................... 195

14.7 Lifts for emergency evacuation ............................................................................................................ 195

14.8 Emergency warning systems, signals and information ............................................................... 196

14.9 Emergency exit doors ............................................................................................................................... 197

15 Environmental conditions in buildings ............................................................................................. 197

15.1 Lighting .......................................................................................................................................................... 197

15.2 Acoustics ....................................................................................................................................................... 202

15.3 Indoor air quality ....................................................................................................................................... 208

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SIST EN 17210:2021
EN 17210:2021 (E)

16 Accommodation .......................................................................................................................................... 209

16.1 General ........................................................................................................................................................... 209

16.2 Hotels ............................................................................................................................................................. 209

16.3 Student accommodation .......................................................................................................................... 213

16.4 Adaptable housing ..................................................................................................................................... 214

17 Cultural, leisure and sport buildings .................................................................................................. 219

17.1 General ........................................................................................................................................................... 219

17.2 Auditoriums, concert halls and similar ............................................................................................. 219

17.3 Libraries ........................................................................................................................................................ 222

17.4 Museums ....................................................................................................................................................... 224

17.5 Heritage buildings and sites .................................................................................................................. 226

17.6 Retail and shopping buildings ............................................................................................................... 229

17.7 Sport facilities ............................................................................................................................................. 233

17.8 Restaurants, bars and cafés.................................................................................................................... 236

17.9 Swimming pools, saunas ......................................................................................................................... 238

18 Administrative, service and employment buildings ..................................................................... 240

18.1 General ........................................................................................................................................................... 240

18.2 Conference venues..................................................................................................................................... 240

18.3 Offices ............................................................................................................................................................. 241

18.4 Healthcare buildings ................................................................................................................................. 242

18.5 Educational buildings ............................................................................................................................... 247

18.6 Laboratories ................................................................................................................................................ 249

18.7 Banks, post offices ..................................................................................................................................... 250

18.8 Industrial buildings ................................................................................................................................... 251

18.9 Courts, police stations and detention facilities ............................................................................... 252

18.10 Religious buildings .................................................................................................................................... 254

19 Outdoor and urban areas ........................................................................................................................ 255

19.1 General ........................................................................................................................................................... 255

19.2 Playgrounds ................................................................................................................................................. 255

19.3 Garden, parks and nature parks ........................................................................................................... 256

19.4 Beaches .......................................................................................................................................................... 258

20 Transport facilities .................................................................................................................................... 262

20.1 General ........................................................................................................................................................... 262

20.2 Taxi facilities ............................................................................................................................................... 262

20.3 Bus and Coach facilities ........................................................................................................................... 263

20.4 Rail facilities ................................................................................................................................................ 266

20.5 Metro/underground facilities ............................................................................................................... 269

20.6 Tram and light rail facilities .................................................................................................................. 270

20.7 Airport facilities ......................................................................................................................................... 271

20.8 Ports facilities ............................................................................................................................................. 273

20.9 Cable car facilities ...................................................................................................................................... 276

20.10 Service stations ........................................................................................................................................... 276

Annex A (informative) Fire safety for all in buildings and assisted evacuation............................... 278

Annex B (informative) Management and maintenance issues ............................................................... 280

Annex C (informative) List of figures ............................................................................................................... 283

Annex D (informative) A-deviations ................................................................................................................ 287

Bibliography............................................................................................................................................................... 290

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SIST EN 17210:2021
EN 17210:2021 (E)
European foreword

This document (EN 17210:2021) has been prepared by the Joint Technical Committee CEN-

CENELEC/JTC 11 “Accessibility in the built environment”, the secretariat of which is held by UNE.

This European Standard shall be given the status of a national standard, either by publication of an

identical text or by endorsement, at the latest by July 2021 and conflicting national standards shall be

withdrawn at the latest by January 2024.

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. CEN shall not be held responsible for identifying any or all such patent rights.

This document has been prepared under Mandate M/420 given to CEN-CENELEC and ETSI by the

European Commission and the European Free Trade Association in support of European accessibility

requirements for public procurement in the built environment.

According to the CEN-CENELEC Internal Regulations, the national standards organizations of the

following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia,

Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland,

Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North

Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United

Kingdom.
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SIST EN 17210:2021
EN 17210:2021 (E)
Introduction

This document has been developed in response to mandate M/420 of the European Commission,

providing a standard for procurement of an accessible and usable built environment. The main goal of

this document is to contribute to the implementation of the United Nations Convention on the Rights of

Persons with Disabilities (UNCRPD) in Europe.

The functional requirements and recommendations in this document are formulated with qualitative

terms and describe the objectives which have to be reached, based on the diversity that a wide range of

users presents (goals for protection) and can be used as criteria for awarding public contracts (in support

of the Public Procurement Directives) as well as for other purposes, i.e. for accessibility legislation. This

document does not prescribe or describe how these functional requirements should be met and thus it is

not intended that this document will conflict with national accessibility standards.

This document specifies a range of functional accessibility and usability requirements and

recommendations for many of the elements of construction, assembly, interior settings, components and

fittings, which comprise the built environment. These functional accessibility requirements relate to the

constructional aspects of outdoor pedestrian and urban areas, approaches and access to buildings, indoor

circulation and use of facilities within buildings, egress from buildings in the normal course of events, and

evacuation in the event of an emergency.

The functional accessibility and usability requirements in this document are based on the widest range

of user needs and target groups as identified in Phase I of Mandate M/420. These requirements support

the diversity of all persons and a life-course perspective, i.e. persons with physical impairments, persons

with sensory impairments, persons with allergies, persons with learning difficulties/cognitive

impairments and persons with mental-ill-health, persons with age-related conditions, but also persons

in different stages of life, as children, adults and older persons.

This document also specifies the functional accessibility and usability requirements and

recommendations to enable the use of wheeled mobility devices in the built environment. The type of

wheeled mobility devices to be facilitated, and consequently the amount of space to be allocated, may be

determined by national standards or regulations and/or a procuring body may specify the provision of

space for larger electric wheelchairs and mobility scooters in certain types of buildings.

For the purpose of this document, the term ’accessibility’ refers to both ‘accessibility and usability’.

For specific building uses (see Clauses 16 to 20), such as accommodation, cultural, leisure and sport use,

administrative, service and employment buildings, and outdoor and urban areas and transport facilities,

the basic functional accessibility requirements are supplemented by key requirements and

recommendations supported by other related standards or guidance documents.

This document is based to a great extent on ISO 21542:2011 Building construction – Accessibility and

usability of the built environment (under revision) and where not sufficient, supplemented with

references to alternative and/or complementary documents (identified in Phase I of Mandate M/420).

This document is intended to assist primarily public procurers and also architects, engineers, facility

managers, ergonomists and other stakeholders in their respective areas of work, enabling them to

require, specify, design and assess conf
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