SIST EN 17210:2021
(Main)Accessibility and usability of the built environment - Functional requirements
Accessibility and usability of the built environment - Functional requirements
This document describes basic, minimum functional requirements and recommendations for an accessible and usable built environment, following "Design for All"/"Universal Design" principles which will facilitate equitable and safe use for a wide range of users, including persons with disabilities.
The requirements and recommendations given in this document are applicable across the full spectrum of the built environment.
These functional accessibility and usability requirements and recommendations are relevant to the design, construction, refurbishment or adaptation, and maintenance of built environments including outdoor pedestrian and urban areas.
NOTE 1 ‘Design for All’ and ‘Universal Design’ share a similar inclusive design philosophy. "Universal Design" means the design of products, environments, programmes and services to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design. "Universal Design" does not exclude assistive devices for particular groups of persons with disabilities where this is needed.
NOTE 2 Terms such as "design for all", "universal design", "accessible design", "barrier-free design", "inclusive design" and "transgenerational design" are often used interchangeably with the same meaning.
NOTE 3 This document does not cover management and maintenance issues, but provides basic information in Annex B.
NOTE 4 All figures are provided as examples. They are described by their title and key and do not provide additional information. Some figures show negative examples to be avoided; these are identified by the insertion of a red cross on them. A list of all the figures included is this document is given in the informative Annex C.
NOTE 5 In the case of refurbishment or adaptations of existing buildings or infrastructures, a specific study including feasibility determines the extent to which the functional requirements and recommendations can be met.
Barrierefreiheit und Nutzbarkeit der gebauten Umgebung. Funktionale Anforderungen
Dieses Dokument beschreibt die grundlegenden funktionalen Mindestanforderungen und Empfehlungen für eine nach den Grundsätzen "Design für alle"/"universelles Design" (en: Design for All/ en: Universal Design) barrierefreie gebaute Umwelt, die eine gleichberechtigte und sichere Nutzung durch einen großen Nutzerkreis, auch durch Menschen mit Behinderungen, ermöglicht.
Die in diesem Dokument angegebenen Anforderungen und Empfehlungen gelten für das gesamte Spektrum der gebauten Umwelt.
Diese funktionalen Anforderungen und Empfehlungen für die Barrierefreiheit sind für die Planung, den Neubau, die Sanierung oder den Umbau sowie für die Wartung der gebauten Umwelt, einschließlich der Fußgängerbereiche in Außenanlagen und in Stadträumen, relevant.
ANMERKUNG 1 "Design for All" und "Universal Design" teilen eine ähnliche inklusive Design-Philosophie. "Universal Design" steht für die Gestaltung von Produkten, Umgebungen, Programmen und Dienstleistungen in der Weise, dass sie von allen Personen möglichst weitgehend ohne eine Anpassung oder eine spezielle Gestaltung genutzt werden können. "Universal Design" schließt Hilfsvorrichtungen, die von bestimmten Gruppen von Menschen mit Behinderungen benötigt werden, nicht aus.
ANMERKUNG 2 Begriffe wie "Design for All", "Universal Design", "zugängliche Gestaltung", "barrierefreie Gestaltung", "inklusive Gestaltung" und "generationenübergreifende Gestaltung" werden häufig synonym verwendet.
ANMERKUNG 3 Dieses Dokument behandelt keine Betriebs- und Wartungsaufgaben, liefert hierzu aber grundlegende Informationen in Anhang B.
ANMERKUNG 4 Alle dargestellten Bilder sind Beispielbilder. Sie werden durch ihre Bildunterschriften und Legenden beschrieben und liefern keine Zusatzinformationen. Einige Bilder zeigen Negativbeispiele, die es zu vermeiden gilt; um sie zu kennzeichnen, sind sie mit einem roten Kreuz durchgestrichen. Der informative Anhang C enthält eine Liste aller in diesem Dokument enthaltenen Bilder.
ANMERKUNG 5 Im Falle einer Modernisierung oder einer Anpassung von bestehenden Gebäuden oder Infrastrukturen wird mithilfe einer spezifischen Untersuchung, welche die Machbarkeit berücksichtigt, den Umfang ermittelt, in dem die funktionalen Anforderungen und Empfehlungen erfüllt werden können.
Accessibilité et utilisabilité de l’environnement bâti - Exigences fonctionnelles
Le présent document décrit les exigences et recommandations fonctionnelles minimales de base pour un environnement bâti accessible et utilisable, selon les principes de « conception pour tous »/« conception universelle » qui visent à faciliter une utilisation sûre et équitable pour un large éventail d’utilisateurs, y compris les personnes handicapées.
Les exigences et recommandations données dans le présent document sont applicables à l’ensemble du domaine de l’environnement bâti.
Ces exigences et recommandations en matière d’accessibilité fonctionnelle et d’utilisabilité s’appliquent à la conception, à la construction, à la réhabilitation ou l’adaptation et à la maintenance des environnements bâtis, incluant les zones piétonnes et urbaines extérieures.
NOTE 1 La « conception pour tous » et la « conception universelle » partagent une philosophie de conception inclusive similaire. La « conception universelle » désigne la conception de produits, d’environnements, de programmes et de services destinés à être utilisés par tous, dans la mesure du possible, sans nécessiter d’adaptations ni de conception spécifique. La « conception universelle » n’exclut pas les appareils d’assistance pour des groupes particuliers de personnes handicapées lorsque cela est nécessaire.
NOTE 2 Les termes tels que « conception pour tous », « conception universelle », « conception accessible », « aménagement à accès facile », « conception inclusive » et « conception transgénérationnelle » sont souvent utilisés indifféremment, mais dans le même sens.
NOTE 3 Le présent document ne couvre pas les questions relatives à la gestion et à la maintenance, mais fournit des informations de base dans l’Annexe B.
NOTE 4 Toutes les figures sont données à titre d’exemple. Elles sont décrites par leur titre et leur légende et ne fournissent pas d’informations supplémentaires. Certaines figures montrent des exemples négatifs à éviter ; ces derniers sont identifiés par une croix rouge qui les barre. Une liste de toutes les figures incluses dans le présent document est donnée à l’Annexe C, informative.
NOTE 5 En cas de réhabilitation ou d’adaptation d’infrastructures ou de bâtiments existants, une étude spécifique, incluant notamment la faisabilité, détermine la mesure dans laquelle les exigences et recommandations fonctionnelles peuvent être satisfaites.
Dostopnost in uporabnost grajenega okolja - Funkcionalne zahteve
General Information
- Status
- Published
- Public Enquiry End Date
- 10-Jul-2019
- Publication Date
- 26-Jan-2021
- Technical Committee
- I11 - Imaginarni 11
- Current Stage
- 6060 - National Implementation/Publication (Adopted Project)
- Start Date
- 21-Jan-2021
- Due Date
- 28-Mar-2021
- Completion Date
- 27-Jan-2021
Relations
- Effective Date
- 01-Oct-2025
Overview
EN 17210:2021 - published by CEN - sets out basic, minimum functional requirements and recommendations for the accessibility and usability of the built environment. Grounded in Design for All/Universal Design principles, the standard aims to make buildings, outdoor pedestrian areas and urban infrastructure equitably safe and usable by a wide range of users, including persons with disabilities. EN 17210 is applicable to design, construction, refurbishment/adaptation and maintenance planning across the full spectrum of the built environment. The document includes informative annexes (e.g., Annex B on maintenance information) and notes that feasibility studies are needed when adapting existing structures.
Key topics and technical scope
EN 17210 covers a comprehensive set of functional topics relevant to accessible design, including:
- Wayfinding, signage and orientation (visual, tactile and audible information)
- Outdoor access: accessible routes, street furniture, crossings, plazas and shared spaces
- Arrival areas and parking: accessible parking locations, numbers and pedestrian links
- Horizontal and vertical circulation: entrances, corridors, doors, ramps, stairs, lifts, escalators and vertical platforms
- Sanitary accommodation: accessible toilets, showers and related facilities
- User interfaces and controls: public ICT screens, controls, switches and service counters
- Environmental conditions: lighting, acoustics and indoor air quality for usability
- Fire safety for all: evacuation concepts, assistive evacuation areas and emergency information
- Specific building types: hotels, auditoria, libraries, museums, retail, sports and heritage sites
- Explanatory content on legal/policy background, diversity of users, and Universal Design principles
The standard provides illustrative figures (including negative examples) and descriptive keys; figures are advisory and do not replace project-specific technical design.
Practical applications and users
EN 17210 is a practical reference for:
- Architects, urban planners and landscape designers
- Building engineers and contractors
- Facility and maintenance managers
- Accessibility consultants and occupational health specialists
- Public authorities, client bodies and procurement teams
- Heritage and transport planners
Use cases include new construction, major refurbishment, public realm design, transport interchange upgrades and accessibility audits. The standard helps embed accessibility at all project stages, informs specifications and supports compliance with national accessibility laws and procurement requirements.
Related standards and policy
EN 17210 complements other European and national accessibility regulations, CEN/CENELEC guidance and Universal Design frameworks. It should be used alongside local building codes and specialist technical standards when defining precise dimensions, materials and performance criteria for accessible design.
Frequently Asked Questions
SIST EN 17210:2021 is a standard published by the Slovenian Institute for Standardization (SIST). Its full title is "Accessibility and usability of the built environment - Functional requirements". This standard covers: This document describes basic, minimum functional requirements and recommendations for an accessible and usable built environment, following "Design for All"/"Universal Design" principles which will facilitate equitable and safe use for a wide range of users, including persons with disabilities. The requirements and recommendations given in this document are applicable across the full spectrum of the built environment. These functional accessibility and usability requirements and recommendations are relevant to the design, construction, refurbishment or adaptation, and maintenance of built environments including outdoor pedestrian and urban areas. NOTE 1 ‘Design for All’ and ‘Universal Design’ share a similar inclusive design philosophy. "Universal Design" means the design of products, environments, programmes and services to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design. "Universal Design" does not exclude assistive devices for particular groups of persons with disabilities where this is needed. NOTE 2 Terms such as "design for all", "universal design", "accessible design", "barrier-free design", "inclusive design" and "transgenerational design" are often used interchangeably with the same meaning. NOTE 3 This document does not cover management and maintenance issues, but provides basic information in Annex B. NOTE 4 All figures are provided as examples. They are described by their title and key and do not provide additional information. Some figures show negative examples to be avoided; these are identified by the insertion of a red cross on them. A list of all the figures included is this document is given in the informative Annex C. NOTE 5 In the case of refurbishment or adaptations of existing buildings or infrastructures, a specific study including feasibility determines the extent to which the functional requirements and recommendations can be met.
This document describes basic, minimum functional requirements and recommendations for an accessible and usable built environment, following "Design for All"/"Universal Design" principles which will facilitate equitable and safe use for a wide range of users, including persons with disabilities. The requirements and recommendations given in this document are applicable across the full spectrum of the built environment. These functional accessibility and usability requirements and recommendations are relevant to the design, construction, refurbishment or adaptation, and maintenance of built environments including outdoor pedestrian and urban areas. NOTE 1 ‘Design for All’ and ‘Universal Design’ share a similar inclusive design philosophy. "Universal Design" means the design of products, environments, programmes and services to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design. "Universal Design" does not exclude assistive devices for particular groups of persons with disabilities where this is needed. NOTE 2 Terms such as "design for all", "universal design", "accessible design", "barrier-free design", "inclusive design" and "transgenerational design" are often used interchangeably with the same meaning. NOTE 3 This document does not cover management and maintenance issues, but provides basic information in Annex B. NOTE 4 All figures are provided as examples. They are described by their title and key and do not provide additional information. Some figures show negative examples to be avoided; these are identified by the insertion of a red cross on them. A list of all the figures included is this document is given in the informative Annex C. NOTE 5 In the case of refurbishment or adaptations of existing buildings or infrastructures, a specific study including feasibility determines the extent to which the functional requirements and recommendations can be met.
SIST EN 17210:2021 is classified under the following ICS (International Classification for Standards) categories: 91.040.01 - Buildings in general. The ICS classification helps identify the subject area and facilitates finding related standards.
SIST EN 17210:2021 has the following relationships with other standards: It is inter standard links to oSIST prEN 17210:2025. Understanding these relationships helps ensure you are using the most current and applicable version of the standard.
SIST EN 17210:2021 is associated with the following European legislation: Standardization Mandates: M/420. When a standard is cited in the Official Journal of the European Union, products manufactured in conformity with it benefit from a presumption of conformity with the essential requirements of the corresponding EU directive or regulation.
You can purchase SIST EN 17210:2021 directly from iTeh Standards. The document is available in PDF format and is delivered instantly after payment. Add the standard to your cart and complete the secure checkout process. iTeh Standards is an authorized distributor of SIST standards.
Standards Content (Sample)
SLOVENSKI STANDARD
01-marec-2021
Dostopnost in uporabnost grajenega okolja - Funkcionalne zahteve
Accessibility and usability of the built environment - Functional requirements
Barrierefreiheit und Nutzbarkeit der gebauten Umgebung. Funktionale Anforderungen
Ta slovenski standard je istoveten z: EN 17210:2021
ICS:
91.040.01 Stavbe na splošno Buildings in general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EUROPEAN STANDARD
EN 17210
NORME EUROPÉENNE
EUROPÄISCHE NORM
January 2021
ICS 91.040.01
English version
Accessibility and usability of the built environment -
Functional requirements
Barrierefreiheit und Nutzbarkeit der gebauten
Umgebung - Funktionale Anforderungen
This European Standard was approved by CEN on 30 November 2020.
CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for
giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical
references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to
any CEN and CENELEC member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC
Management Centre has the same status as the official versions.
CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium,
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia,
Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
CEN-CENELEC Management Centre:
Rue de la Science 23, B-1040 Brussels
© 2021 CEN/CENELEC All rights of exploitation in any form and by any means Ref. No. EN 17210:2021 E
reserved worldwide for CEN national Members and for
CENELEC Members.
Contents Page
European foreword . 5
Introduction . 6
1 Scope . 8
2 Normative references . 8
3 Terms and definitions . 9
4 Legal and policy background and associated benefits . 17
4.1 European legal background . 17
4.2 Accessibility and usability, ‘Universal Design’ and ‘Design for All’ . 18
4.3 Mandate 473 and CEN-CENELEC Guide 6 . 19
4.4 Accessibility contributing to safety . 19
4.5 Integrate accessibility at all stages of procurement, design, construction and
conformity assessment . 19
4.6 Accessibility consultation . 20
4.7 Accessibility: Contributing to health and wellbeing . 20
4.8 Accessibility planning as an overall strategic issue . 20
4.9 Accessibility: Economic and social benefit . 21
4.10 Accessibility and the sustainable built environment . 21
5 Diversity of users and design considerations . 22
5.1 Diversity of users . 22
5.2 Human abilities and design parameters . 23
5.3 Key areas for accessibility and usability of the built environment . 28
6 Wayfinding . 38
6.1 Wayfinding, orientation and navigation. 38
6.2 Wayfinding information . 39
6.3 Visual contrast . 40
6.4 Tactile information . 43
6.5 Audible information and hearing enhancement . 46
6.6 Signage . 47
6.7 Graphical symbols . 53
7 Access in the outdoor environment . 54
7.1 Accessible routes. 54
7.2 Street furniture . 66
7.3 Pedestrian crossings . 71
7.4 Squares and plazas . 78
7.5 ‘Shared Space’ design approach. 79
7.6 Plantings. 83
7.7 Pedestrian bridges and underpasses . 85
8 Arrival and departure areas – Parking areas . 86
8.1 Rationale . 86
8.2 Boarding points/Set-down points . 86
8.3 Location of designated accessible parking spaces . 87
8.4 Number of designated accessible parking spaces . 87
8.5 Design of designated accessible parking space . 88
8.6 Pedestrian paths in car parks . 91
8.7 Signage of designated parking spaces . 91
8.8 Access from parking space to an adjacent higher pedestrian path . 91
8.9 Surface . 91
8.10 Indoor parking . 92
8.11 Cycle parking . 92
9 Horizontal circulation in buildings . 93
9.1 Entrances . 93
9.2 Corridors and passageways . 101
9.3 Doors . 107
9.4 Windows . 116
9.5 Patios, balconies, terraces . 118
9.6 Surface finishes and materials . 121
10 Vertical circulation in buildings and outdoors . 124
10.1 Ramps . 124
10.2 Steps and stairs . 129
10.3 Handrails . 133
10.4 Lifts . 137
10.5 Vertical and inclined lifting platforms . 145
10.6 Escalators and moving walks . 147
11 Specific indoor and outdoor areas, equipment and provisions . 148
11.1 Service counters for information, ticketing and reception . 148
11.2 Waiting and queuing areas . 152
11.3 Seating and resting areas . 153
11.4 Storage areas, lockers and baggage storage . 158
11.5 Kitchen areas and kitchenettes . 160
11.6 Facilities for assistance dogs (outdoor and indoor) . 162
12 Sanitary accommodation . 163
12.1 Accessible toilets . 163
12.2 Toilets for general use . 173
12.3 Sanitary facilities for other users . 174
12.4 Showers and bathrooms. 180
13 User interface, controls and switches . 183
13.1 Rationale . 183
13.2 Public ICT information screens . 184
13.3 ICT user interfaces . 185
13.4 Controls and switches . 187
13.5 Examples of general use elements . 188
14 Fire safety for all - Evacuation and emergency exits . 190
14.1 Concept for Fire safety for all . 190
14.2 Fire engineering design objectives . 191
14.3 Evacuation for all . 191
14.4 Assistive fire evacuation: Areas of rescue assistance . 193
14.5 Emerging fire evacuation technologies . 195
14.6 Fire defence plans. 195
14.7 Lifts for emergency evacuation . 195
14.8 Emergency warning systems, signals and information . 196
14.9 Emergency exit doors . 197
15 Environmental conditions in buildings . 197
15.1 Lighting . 197
15.2 Acoustics . 202
15.3 Indoor air quality . 208
16 Accommodation . 209
16.1 General . 209
16.2 Hotels . 209
16.3 Student accommodation . 213
16.4 Adaptable housing . 214
17 Cultural, leisure and sport buildings . 219
17.1 General . 219
17.2 Auditoriums, concert halls and similar . 219
17.3 Libraries . 222
17.4 Museums . 224
17.5 Heritage buildings and sites . 226
17.6 Retail and shopping buildings . 229
17.7 Sport facilities . 233
17.8 Restaurants, bars and cafés. 236
17.9 Swimming pools, saunas . 238
18 Administrative, service and employment buildings . 240
18.1 General . 240
18.2 Conference venues. 240
18.3 Offices . 241
18.4 Healthcare buildings . 242
18.5 Educational buildings . 247
18.6 Laboratories . 249
18.7 Banks, post offices . 250
18.8 Industrial buildings . 251
18.9 Courts, police stations and detention facilities . 252
18.10 Religious buildings . 254
19 Outdoor and urban areas . 255
19.1 General . 255
19.2 Playgrounds . 255
19.3 Garden, parks and nature parks . 256
19.4 Beaches . 258
20 Transport facilities . 262
20.1 General . 262
20.2 Taxi facilities . 262
20.3 Bus and Coach facilities . 263
20.4 Rail facilities . 266
20.5 Metro/underground facilities . 269
20.6 Tram and light rail facilities . 270
20.7 Airport facilities . 271
20.8 Ports facilities . 273
20.9 Cable car facilities . 276
20.10 Service stations . 276
Annex A (informative) Fire safety for all in buildings and assisted evacuation. 278
Annex B (informative) Management and maintenance issues . 280
Annex C (informative) List of figures . 283
Annex D (informative) A-deviations . 287
Bibliography. 290
European foreword
This document (EN 17210:2021) has been prepared by the Joint Technical Committee CEN-
CENELEC/JTC 11 “Accessibility in the built environment”, the secretariat of which is held by UNE.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by July 2021 and conflicting national standards shall be
withdrawn at the latest by January 2024.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document has been prepared under Mandate M/420 given to CEN-CENELEC and ETSI by the
European Commission and the European Free Trade Association in support of European accessibility
requirements for public procurement in the built environment.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland,
Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North
Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United
Kingdom.
Introduction
This document has been developed in response to mandate M/420 of the European Commission,
providing a standard for procurement of an accessible and usable built environment. The main goal of
this document is to contribute to the implementation of the United Nations Convention on the Rights of
Persons with Disabilities (UNCRPD) in Europe.
The functional requirements and recommendations in this document are formulated with qualitative
terms and describe the objectives which have to be reached, based on the diversity that a wide range of
users presents (goals for protection) and can be used as criteria for awarding public contracts (in support
of the Public Procurement Directives) as well as for other purposes, i.e. for accessibility legislation. This
document does not prescribe or describe how these functional requirements should be met and thus it is
not intended that this document will conflict with national accessibility standards.
This document specifies a range of functional accessibility and usability requirements and
recommendations for many of the elements of construction, assembly, interior settings, components and
fittings, which comprise the built environment. These functional accessibility requirements relate to the
constructional aspects of outdoor pedestrian and urban areas, approaches and access to buildings, indoor
circulation and use of facilities within buildings, egress from buildings in the normal course of events, and
evacuation in the event of an emergency.
The functional accessibility and usability requirements in this document are based on the widest range
of user needs and target groups as identified in Phase I of Mandate M/420. These requirements support
the diversity of all persons and a life-course perspective, i.e. persons with physical impairments, persons
with sensory impairments, persons with allergies, persons with learning difficulties/cognitive
impairments and persons with mental-ill-health, persons with age-related conditions, but also persons
in different stages of life, as children, adults and older persons.
This document also specifies the functional accessibility and usability requirements and
recommendations to enable the use of wheeled mobility devices in the built environment. The type of
wheeled mobility devices to be facilitated, and consequently the amount of space to be allocated, may be
determined by national standards or regulations and/or a procuring body may specify the provision of
space for larger electric wheelchairs and mobility scooters in certain types of buildings.
For the purpose of this document, the term ’accessibility’ refers to both ‘accessibility and usability’.
For specific building uses (see Clauses 16 to 20), such as accommodation, cultural, leisure and sport use,
administrative, service and employment buildings, and outdoor and urban areas and transport facilities,
the basic functional accessibility requirements are supplemented by key requirements and
recommendations supported by other related standards or guidance documents.
This document is based to a great extent on ISO 21542:2011 Building construction – Accessibility and
usability of the built environment (under revision) and where not sufficient, supplemented with
references to alternative and/or complementary documents (identified in Phase I of Mandate M/420).
This document is intended to assist primarily public procurers and also architects, engineers, facility
managers, ergonomists and other stakeholders in their respective areas of work, enabling them to
require, specify, design and assess conformity related to the accessibility of the built environment, using
a common framework and a common language, thus ensuring accessibility for all.
As a general structure, explanations on the motives for the requirements and recommendations given in
this document are given in previous short informative ‘Rationale’, understood as a background.
The technical performance criteria to fulfil the functional requirements given in this document, based on
classes, detailed dimensions, etc. will be exemplified by a CEN-CENELEC Technical Report “Accessibility
and usability of the built environment - Technical performance criteria and specifications” (TR 1), currently
under development, and may also be determined by national building regulations, national standards, or
any other national guidance.
Another CEN-CENELEC Technical Report (TR 2) on the assessment of conformity to the functional
requirements given in this document and the technical specifications given in NWI JT011002 is currently
also under development.
1 Scope
This document describes basic, minimum functional requirements and recommendations for an
accessible and usable built environment, following "Design for All"/"Universal Design" principles which
will facilitate equitable and safe use for a wide range of users, including persons with disabilities.
The requirements and recommendations given in this document are applicable across the full spectrum
of the built environment.
These functional accessibility and usability requirements and recommendations are relevant to the
design, construction, refurbishment or adaptation, and maintenance of built environments including
outdoor pedestrian and urban areas.
NOTE 1 ‘Design for All’ and ‘Universal Design’ share a similar inclusive design philosophy. “Universal Design”
means the design of products, environments, programmes and services to be usable by all people, to the greatest
extent possible, without the need for adaptation or specialized design. “Universal Design” does not exclude assistive
devices for particular groups of persons with disabilities where this is needed.
NOTE 2 Terms such as "design for all", "universal design", "accessible design", "barrier-free design", "inclusive
design" and "transgenerational design" are often used interchangeably with the same meaning.
NOTE 3 This document does not cover management and maintenance issues, but provides basic information in
Annex B.
NOTE 4 All figures are provided as examples. They are described by their title and key and do not provide
additional information. Some figures show negative examples to be avoided; these are identified by the insertion of
a red cross on them. A list of all the figures included is this document is given in the informative Annex C.
NOTE 5 In the case of refurbishment or adaptations of existing buildings or infrastructures, a specific study
including feasibility determines the extent to which the functional requirements and recommendations can be met.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
EN 54-23, Fire detection and fire alarm systems - Part 23: Fire alarm dev ices - Visual alarm devices
EN 81-20, Safety rules for the construction and installation of lifts - Lifts for the transport of persons and
goods - Part 20: Passenger and goods passenger lifts
EN 81-70, Safety rules for the construction and installation of lifts - Particular applications for passenger
and goods passenger lifts - Part 70: Accessibility to lifts for persons including persons with disability
EN 81-72, Safety rules for the construction and installation of lifts - Particular applications for passenger
and goods passenger lifts - Part 72: Firefighters lifts
EN 115-1, Safety of escalators and moving walks - Part 1: Construction and installation
EN 12183, Manual wheelchairs - Requirements and test methods
EN 12184, Electrically powered wheelchairs, scooters and their chargers - Requirements and test methods
EN 13200-1, Spectator facilities - Part 1: General characteristics for spectator viewing area
EN 16005, Power operated pedestrian doorsets - safety in use - requirements and test methods
EN 301549, Accessibility requirements for ICT products and services
EN 60118-4, Electroacoustics - Hearing aids - Part 4: Induction-loop systems for hearing aid purposes -
System performance requirements (IEC 60118-4)
1)
EN 81-76 , Safety rules for the construction and installation of lifts - Particular applications for passengers
and goods passenger lifts - Part 76: Evacuation of persons with disabilities using lifts
CEN/TR 15894, Building hardware - Door fittings for use by children, elderly and disabled people in
domestic and public buildings - A guide for specifiers
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— IEC Electropedia: available at http://www.electropedia.org/
— ISO Online browsing platform: available at https://www.iso.org/obp
3.1
accessibility
provision of buildings, parts of buildings, or outdoor built environments for people, regardless of
disability, age or gender, to be able to gain access to them, into them, to use them and exit from them
Note 1 to entry: Accessibility includes ease of independent approach, entry, evacuation and/or use of a building and
its services and facilities, and outdoor spaces by all of the potential users with an assurance of person health, safety
and welfare during the course of those activities.
[SOURCE: ISO 21542:2011, 3.2, modified]
3.2
accessible format
use of different presentations to make information accessible by the use of another sensory ability, e.g.
visual information presented in audio and tactile formats; audio information presented in visual formats
3.3
access statement
report that provides a framework to demonstrate how accessibility for all users is delivered in a
development and how design for all solutions have been adopted
3.4
area of rescue assistance
evacuation temporary refuge
building space directly adjoining, and visible from, a main vertical evacuation route, robustly and reliably
protected from heat, smoke and flame during and after a fire, where people requiring assistance can
temporarily wait with confidence for further information, instructions, and rescue assistance, without
obstructing or interfering with the evacuation of other building users
Note 1 to entry: “Robust” means structurally hardened and resistant to mechanical damage during the fire and for
a period of time afterwards, i.e. the cooling phase.
[SOURCE: ISO 21542:2011, 3.3]
1) Under preparation. Stage at the time of publication: prEN 81-76.
3.5
assistance dogs
dog, specifically trained to perform tasks to increase independence and to mitigate limitations of a person
with a disability and permanently paired with this person
Note 1 to entry: In some countries an assistance dog Is referred to as a service dog.
Note 2 to entry: Other animals can be used, but in this EN we use only “assistance dog”.
[SOURCE: CEN/TC 452 Approved Preliminary Work Item]
3.6
assisted evacuation
activity during an emergency when a designated person or persons provide(s) assistance to another
person to leave a building or a specific part of the built environment and to reach a ‘place of safety’
[SOURCE: ISO 21542:2011, 3.4, modified]
3.7
assistive product
product especially produced or generally available, for preventing, compensating for, monitoring,
relieving or neutralizing impairments, activity limitations and participation restrictions
EXAMPLE Devices, equipment, instruments, technology and software.
[SOURCE: ISO 21542:2011, 3.5]
3.8
assistive technology
assistive device
piece of equipment, product, system, hardware, software or service that is used to increase, maintain or
improve functional capabilities of persons with disabilities
Note 1 to entry: This can be acquired commercially off-the-shelf, modified or customized. The term includes
technical aids for persons with disabilities. Assistive devices do not eliminate an impairment but may lessen the
difficulty a person has in carrying out a task or activity in specific environments.
[SOURCE: CEN-CENELEC Guide 6:2014, 3.3, modified]
3.9
attention pattern
design of Tactile Walking Surface Indicator, calling attention to a hazard only, or to hazards and decision
points
Note 1 to entry: Attention patterns can be installed in the vicinity of pedestrian crossings, at-grade kerbs, railway
platforms, stairs, ramps, escalators, travellators, elevators, etc.
[SOURCE: ISO 23999:2012, 2.1, modified]
3.10
audio description
verbal narration that conveys the visual description of a presentation or performance
[SOURCE: ISO 21542:2011, 3.7]
3.11
bariatric patients
patients with large body weight requiring additional space and equipment to enable handling in health
care settings
3.12
built environment
external and internal environments and any element, component or fitting that is commissioned,
designed, constructed and managed for use by people
[SOURCE: ISO 21542:2011, 3.10, modified]
3.13
changing places toilet
room or facility with a toilet, hoist, basin, adult-sized changing bench and optional shower, for use by
people with complex and multiple impairments who require the help of assistants
[SOURCE: BS 8300-2:2018, 18.6 modified]
3.14
circulation space
unobstructed space available for people, including persons using mobility devices, to access, move
around in, and exit from any part of the built environment
[SOURCE: ISO 21542:2011, 3.11, modified]
3.15
contraflow
〈fire〉 emergency access by fire fighters or rescue teams into a building and towards a fire, while people
are still moving away from the fire and evacuating the building
[SOURCE: ISO 21542:2011, 3.14]
3.16
disorientation
permanent or temporary inability of people to orient themselves with regard to space, time and context
in either the built environment or virtual environment
Note 1 to entry: Acute disorientation brought on by the use of alcohol, “social” drugs and some medicines, or
dramatic alterations in a person's circumstances, e.g. involvement in a fire incident, is not uncommon. Long term
progressive disorientation is a symptom of a variety of psychological and/or neurological disorders.
[SOURCE: ISO 21542:2011, 3.15]
3.17
evacuation lift
lift designed to be used for the evacuation of persons with difficulty in using stairs, in automatic mode or
under the direction of building management, trained evacuation assistant or rescue services
2)
[SOURCE: EN 81-76:— , 3.3]
2) Under preparation. Stage at the time of publication: prEN 81-76:2019.
3.18
fire compartment
enclosed space, which may be subdivided, separated from adjoining spaces by fire barriers
[SOURCE: ISO 13943:2017, 3.120]
3.19
fire engineering strategy
coherent and purposeful arrangement of fire prevention, fire protection and fire management measures
which is developed in order to attain specified fire engineering design objectives
Note 1 to entry: Some “fire safety objectives” may be required by national legislation/regulations.
[SOURCE: ISO 21542:2011, 3.22]
3.20
fire prevention
measures intended to reduce the risk of an outbreak of fire in a building or outdoor built environment
Note 1 to entry: Fire prevention includes such secondary activities as fire research and education of the public
concerning fire hazards.
[SOURCE: ISO 21542:2011, 3.23 modified]
3.21
fire resistance
ability of an element of building construction, component or structure, to fulfil for a stated period of time
the required stability, integrity, thermal insulation and/or other expected duty specified, in a standard
fire resistance test
[SOURCE: ISO 8421-2:1987, 1,24 and ISO 15541:2016, 3.1, modified]
3.22
fire resisting door
door, that is designed to resist the passage of heat, smoke and flame for a specified time during a fire
3.23
footpath
path for the exclusive use of pedestrians and users of mobility devices, which is not adjacent to a
carriageway (road)
3.24
footway
part of the highway adjacent to the carriageway (road) on which the pedestrians and users of mobility
devices have exclusive access
3.25
functional requirements
type and level of functionality that is required by the widest range of users of a facility
[SOURCE: ISO 15686-10:2010, 3.12, modified]
3.26
going
〈stair〉 horizontal distance between two consecutive nosings, measured on the centre line
[SOURCE: ISO 21542:2011, 3.27]
3.27
going
〈ramp〉 horizontal distance between the start and finish of a flight of a ramp
[SOURCE: ISO 21542:2011, 3.28]
3.28
guiding pattern
design of tactile walking surface indicators to indicate a route from one place to another
Note 1 to entry: Guiding patterns can be used alone or in combination with attention pattern (3.8).
[SOURCE: ISO 21542:2011, 3.29 modified]
3.29
handrail
component of a stair or of a ramp or other building components that provides guidance, balance and
support
[SOURCE: ISO 6707-1:2017, 5.2.73 and ISO 21542:2011, 3.31]
3.30
hearing enhancement system
piece of equipment, product system, hardware, software or service that is used to increase, maintain or
improve listening capabilities of persons with hearing impairments
[SOURCE: ISO 21542:2011, 3.32, modified]
3.31
kerb ramp
construction, in the form of an inclined plane, that makes it possible to pass from road level to a footway
[SOURCE: ISO 21542:2011, 3.36, modified]
3.32
landing
level platform, structure at the end of a flight of stairs or a ramp, or at the entrance to a lift car or to a
lifting platform
[SOURCE: ISO 6701-1:2017, 3.3.5.23 and ISO 21542:2011, 3.38, modified]
3.33
levelling accuracy
...
SIST EN 17210:2021の標準は、構築された環境のアクセシビリティとユーザビリティに関する基本的かつ最低限の機能要件と推奨事項を提供しており、特に「全ての人のためのデザイン」や「ユニバーサルデザイン」の原則に従っています。この文書の適用範囲は広く、歩行者や都市の屋外エリアを含む様々な建築環境の設計、建設、改修または適応、維持管理に関連する要件や推奨事項が含まれています。 この標準の強みは、多様なユーザーが公平かつ安全に利用できるよう設計されている点にあります。特に、障害を持つ人々に配慮した設計が求められ、ユニバーサルデザインの考え方を基にしたアクセシビリティとユーザビリティの要件は、すべての人々にその最大限の使用を可能にすることを目的としています。このような包括的なアプローチは、社会全体に対するインクルーシブな空間づくりに寄与し、特に公共エリアにおける利用者のアクセス向上に貢献します。 また、標準は、既存の建物やインフラの改修や適応に際しても、特定の研究を通じて機能要件を満たすための実現可能性を検討することを明示しています。これは、特定のプロジェクトにおいてアクセシビリティとユーザビリティの向上を図る際の指針となるでしょう。 さらに、文書中の添付資料や図示は、実際の設計プロセスで考慮すべき具体例を示しており、これにより施行者や設計者が注意すべき点を明確化しています。特に、ネガティブな例を示すことで、避けるべきデザインの理解を助ける工夫がなされています。 このように、SIST EN 17210:2021は、アクセシビリティとユーザビリティに関する指針を提供する重要な資料であり、全てのユーザーにとって使いやすく、安全な環境を整備するための基盤を築くものです。
La norme SIST EN 17210:2021 aborde des exigences fonctionnelles fondamentales minimales et des recommandations pour un environnement bâti accessible et utilisable. Elle s’inscrit dans une approche de "Design for All" et de "Universal Design", visant à rendre l’usage équitable et sécuritaire pour un large éventail d'utilisateurs, y compris les personnes en situation de handicap. L'un des grands atouts de cette norme est sa portée étendue, qui s'applique à l'intégralité de l'environnement bâti, englobant la conception, la construction, la rénovation, l'adaptation et l'entretien des lieux, y compris les espaces piétonniers et urbains extérieurs. Les exigences et recommandations en matière d'accessibilité fonctionnelle et d'usabilité sont cruciales pour garantir que tous les individus, indépendamment de leurs capacités, puissent bénéficier des constructions publiques et privées. Cette norme souligne également l'importance d'une compréhension large des concepts tels que "accessible design", "barrier-free design" et "inclusive design", qui sont souvent utilisés de manière interchangeable, renforçant ainsi l'idée d'inclusivité dans le design. Un autre point fort est la présence de figures illustratives fournissant des exemples visuels, ce qui aide à clarifier les exigences sans alourdir le texte normatif. Bien que les figures montrent aussi des exemples à éviter, cela offre une compréhension plus pratique des bonnes pratiques à suivre. Cette approche orientée vers la visualisation contribue à faciliter l'intégration des principes d’accessibilité dans le processus de conception. En conclusion, la norme SIST EN 17210:2021 se révèle être un document central pour quiconque s’engage dans la création d'environnements bâtis accessibles. Sa mise en œuvre est essentielle pour progresser vers des espaces qui ne laissent personne de côté, et cette norme joue un rôle clé dans la promotion d’une société plus inclusive.
The SIST EN 17210:2021 standard provides a comprehensive framework that addresses the accessibility and usability of the built environment by outlining essential functional requirements based on "Design for All" and "Universal Design" principles. This standard's scope is notably expansive, aiming to enhance the inclusivity of various built environments, which is critical for fostering equitable access among all users, particularly individuals with disabilities. One of the strengths of this standard is its emphasis on basic, minimum functional requirements that ensure usability across the full spectrum of the built environment. This includes not only the initial design and construction phases but also the refurbishment and maintenance of outdoor pedestrian spaces and urban areas. By integrating these requirements, the standard encourages a holistic approach to accessibility in urban planning and infrastructure development. The relevance of the SIST EN 17210:2021 standard cannot be overstated, especially in today’s context where inclusivity is paramount. By adhering to its guidelines, designers and constructors can create environments that accommodate a diverse range of users, irrespective of their abilities. The standard also provides clarity by explaining the interchangeability of terms like "universal design," "inclusive design," and "barrier-free design," which helps in fostering a common understanding among professionals in the field. Furthermore, the inclusion of illustrative figures within the standard serves as a practical resource for designers, helping to visualize the functional requirements. While these figures may provide limited contextual information, their role in conveying both positive and negative examples is invaluable for guiding best practices in accessibility. Overall, the SIST EN 17210:2021 standard stands out as an essential document for anyone involved in the design, construction, or maintenance of built environments, ensuring that accessibility and usability remain at the forefront of architectural and urban development initiatives.
SIST EN 17210:2021 표준은 접근 가능하고 사용 가능한 건축 환경을 위한 기본적이고 최소한의 기능 요구 사항 및 권장 사항을 설명합니다. 이 문서는 "모두를 위한 디자인" 및 "유니버설 디자인" 원칙을 따르며, 장애인을 포함한 다양한 사용자들이 공정하고 안전하게 이용할 수 있도록 돕습니다. 이 표준의 범위는 건축 환경의 전체 영역에 적용될 수 있으며, 건축물의 설계, 건설, 리노베이션 또는 적응, 유지 관리를 포함하는 모든 활동에 관련됩니다. 특히, 실외 보행자 및 도시 지역을 포함한 건축 환경의 접근성과 사용성을 중심으로 하고 있어 현대 사회의 다양한 요구를 충족합니다. SIST EN 17210:2021의 강점 중 하나는 포괄적 접근 방식을 제시한다는 점입니다. “유니버설 디자인”은 모두가 최대한 사용할 수 있도록 설계된 제품, 환경, 프로그램 및 서비스의 정의를 포함하며, 특정 장애인을 위한 보조 장치의 필요성을 배제하지 않습니다. 이는 장애가 있는 사람들은 물론 모든 사용자에게 이점을 제공하는 설계를 가능하게 합니다. 또한, 이 표준은 “장애물 없는 디자인”, “포괄적 디자인”, “세대 간 디자인”과 같은 유사한 개념들과의 일관성을 유지하며, 다양한 디자인 철학의 통합적 이해를 가능하게 합니다. 다양한 그림과 예시를 통해 명확한 시각적 이해를 제공하며, 잘못된 디자인 사례를 피하도록 돕는 지침도 포함되어 있습니다. 이 문서는 관리 및 유지 관리 문제를 다루지 않지만, 부록 B에서 기본적인 정보를 제공하여 건설자 및 디자이너가 기능 요구 사항을 충족하도록 지원합니다. 추가적으로, 기존 건물이나 인프라의 리노베이션에 대한 구체적인 연구를 통해 기능 요구 사항을 얼마나 충족할 수 있는지 평가할 것을 강조하는 점도 중요합니다. SIST EN 17210:2021 표준은 건축 환경의 접근성과 사용성을 향상시키기 위한 필수적인 집합체로서, 현대 사회에서의 다양한 사용자 요구와 균형 잡힌 디자인 솔루션을 제공하는 중요한 역할을 합니다. 이는 모든 사용자가 공평하게 접근할 수 있는 환경을 조성하기 위해 꼭 필요한 지침입니다.
Die SIST EN 17210:2021 behandelt die Zugänglichkeit und Benutzerfreundlichkeit der gebauten Umwelt und legt grundlegende, funktionale Anforderungen und Empfehlungen fest, die aus den Prinzipien "Design for All" und "Universal Design" hervorgehen. Diese Norm ist von großer Bedeutung, da sie eine Grundlage für die Gestaltung eines barrierefreien Umfelds bietet, das eine sichere und gerechte Nutzung für eine Vielzahl von Nutzern, einschließlich Menschen mit Behinderungen, ermöglicht. Die Stärke dieser Norm liegt in ihrem umfassenden Ansatz, der die gesamten Aspekte der gebauten Umgebung abdeckt. Die funktionalen Anforderungen sind nicht nur für den Neubau, sondern auch für die Renovierung und Anpassung bestehender Gebäude sowie für die Instandhaltung relevant. Dies ermöglicht eine breite Anwendung und trägt dazu bei, dass alle Menschen Zugang zu wichtigen Räumen und Dienstleistungen haben. Ein weiterer positiver Aspekt der SIST EN 17210:2021 ist die Klarheit der bereitgestellten Informationen. Die Norm enthält exemplarische Abbildungen, die konkrete Beispiele und negative Aspekte präsentieren, die vermieden werden sollten. Dies erleichtert den Planern und Architekten das Verständnis der Anforderungen und deren praktische Umsetzung. Die Norm unterstreicht zudem die Relevanz von inklusivem Design, indem sie klarstellt, dass Begriffe wie "barrierefreies Design" und "inklusives Design" synonym verwendet werden können. Diese klare Terminologie fördert ein besseres Verständnis und eine breitere Akzeptanz der zugrunde liegenden Prinzipien. Insgesamt bietet die SIST EN 17210:2021 wertvolle Leitlinien, die nicht nur die Zugänglichkeit, sondern auch die Benutzerfreundlichkeit im urbanen Raum und in allen Aspekten der gebauten Umwelt verbessern. Die Norm ist ein bedeutender Schritt in Richtung eines inklusiveren und zugänglicheren Lebensraums für alle.
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