EN 15927:2010
(Main)Services offered by hearing aid professionals
Services offered by hearing aid professionals
This European Standard applies to the services offered by hearing aid professionals in their efforts to provide benefit for their clients.
This European Standard specifies the process of hearing aid provision from the first client contact to the long term follow up. This European Standard also defines requirements for education, facilities, equipment and code of conduct. A quality management system with the overall objective of securing client satisfaction and covering the elements of the service is also an essential part of the requirements.
This European Standard centres on the services offered to the majority of clients with hearing impairment. Certain groups of hearing impaired such as children, persons with other disabilities or persons with implantable devices may require services beyond what is covered in this European Standard.
Dienstleistungen in der Hörakustik
Diese Europäische Norm zielt darauf ab, dass die Dienstleistungen des Hörakustikers zum Nutzen der Kunden
sind.
Die Norm beschreibt den Ablauf der Hörsystemanpassung vom ersten Kundenkontakt bis zur Nachsorge.
Ebenfalls bestimmt diese Norm die Anforderungen an die Ausbildung, die Betriebsausstattung und die Verhaltensregeln.
Ein Qualitäts-Management-System, das die Zufriedenheit der Kunden umfassend absichert
und alle Elemente der Dienstleistung abdeckt, ist ein wesentlicher Teil der Anforderungen.
Im Mittelpunkt dieser Norm stehen die Dienstleistungen für die Mehrheit der Kunden mit einer Hörschädigung.
Andere Gruppen wie Kinder, Personen mit anderen Behinderungen oder Kunden mit Cochlear
Implants benötigen möglicherweise Dienstleistungen, die über die in dieser Norm beschriebenen Tätigkeiten
hinausgehen.
Services offerts par les audioprothésistes
La présente Norme européenne concerne les services offerts par les audioprothésistes pour améliorer les
conditions de vie de leurs clients.
La présente Norme européenne spécifie le processus de délivrance des appareils de correction auditive, du
premier contact client au suivi à long terme. La présente Norme européenne définit également les exigences
en termes d'éducation, d’installations, d'équipement et de code de conduite. Un système de management de
la qualité ayant pour objectif de satisfaire le client et de couvrir les éléments du service est également un point
essentiel des exigences.
La présente Norme européenne concerne les services offerts à la majorité des clients souffrant de troubles de
l’audition. Certains groupes de personnes malentendantes tels que les enfants, les personnes souffrant
d’autres handicaps ou les personnes porteuses d’implants, peuvent nécessiter d’autres services que ceux
stipulés dans la présente Norme européenne.
Storitve ponudnikov slušnih pripomočkov
Ta evropski standard velja za storitve ponudnikov slušnih pripomočkov, in njihova prizadevanja zagotoviti korist svojim strankam. Ta evropski standard določa postopek zagotavljanja slušnih pripomočkov od prvega stika s stranko do dolgoročnega spremljanja. Ta evropski standard tudi opredeljuje zahteve za izobraževanje, objekte, opremo in kodeks ravnanja. Pomemben del zahtev je tudi sistem upravljanja kakovosti s splošnim ciljem stranki zagotoviti zadovoljstvo in pokrivanje sestavin storitve. Ta evropski standard se osredotoča na storitve, nudene večini strank s slušno okvaro. Določene skupine ljudi s slušno okvaro, kot so otroci, druge invalidne osebe ali osebe z vsadljivimi napravami lahko potrebujejo storitve, ki so izven področja, ki ga zajema ta evropski standard.
General Information
Relations
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Dienstleistungen in der HörakustikServices offerts par les audioprothésistesServices offered by hearing aid professionals11.180.15Aids for deaf and hearing impaired people03.080.01Storitve na splošnoServices in generalICS:Ta slovenski standard je istoveten z:EN 15927:2010SIST EN 15927:2010en01-oktober-2010SIST EN 15927:2010SLOVENSKI
STANDARD
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 15927
August 2010 ICS 11.180.15 English Version
Services offered by hearing aid professionals
Services offerts par les audioprothésistes
Dienstleistungen in der Hörakustik This European Standard was approved by CEN on 12 June 2010.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2010 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15927:2010: ESIST EN 15927:2010
Minimum competencies of the hearing aid professional . 19Annex B (informative)
Recommendation for an appropriate organization of education and training for hearing aid professionals . 22Annex C (informative)
Recommendation for client information on fitting process . 24Bibliography . 26 SIST EN 15927:2010
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