This document specifies ergonomic requirements and recommendations for consumer product spoken instructions that are provided to guide users in the operation of a product and/or as a means of providing feedback to users about the status/state of a product. Such instructions can be used by persons with or without visual impairments, and are useful for users who have difficulty reading and/or cognitive impairments.
The applicability of the requirements and recommendations described in this docume...
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This document specifies design requirements and recommendations for indicator lights, mainly LED sourced, on consumer products for use by older people and people with visual disabilities. It does not consider the needs of persons who are blind.
Indicator lights include those that inform users visually about the conditions, changes in functional status and settings, and malfunction of products. They convey information by light on/off, time-modulated intensity, blinking, colour, luminance level, ...
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ISO 24500:2010 specifies the auditory signals used as a means of feedback for operations or conditions of consumer products when used by a person with or without visual or auditory impairment. It is intended to be applied as appropriate to such products depending on the product type and its conditions of use.
It is applicable to auditory signals of a fixed frequency used in general applications (also called “beep sounds”), but not to variable frequency or melodic sounds.
It does not specify ...
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ISO/IEC 25066:2016 describes the Common Industry Format (CIF) for reporting usability evaluations. It provides a classification of evaluation approaches and the specifications for the content items (content elements) to be included in an evaluation report based on the selected evaluation approach(es). The intended users of the usability evaluation reports are identified, as well as the situations in which the usability evaluation report can be applied.
The usability evaluation reports in ISO/IE...
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This document provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human?system interaction.
NOTE Computer-based interactive systems vary in scale and complexity. Examples include off-the-shelf (shrink-wrap) software produc...
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This document presents principles and examples of practical application for the construction of appropriate subjective scales for use in the assessment and evaluation of the physical environment. It does not standardize particular scales.
It considers scales of perception, comfort, preference, acceptability, expression form and tolerance, and environmental components such as thermal, visual, air quality, acoustic and vibration.
It does not consider other scales such as:
— scales related to th...
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This document describes the processes and specifies the outcomes by which human-centred design (HCD) is carried out within organizations. Human-centred design aims to meet requirements for human-centred quality (see Annex E) throughout the life cycle of interactive systems. The processes are described from the viewpoint of those responsible for the analysis, design and evaluation of the human use of interactive systems. The process descriptions include the purpose, benefits, outcomes, typical ac...view more

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This document is intended to be used within organizations that embrace and intend to implement the principles of human centredness outlined in ISO 27500.
This document is intended to provide requirements and recommendations on the human factors and ergonomics approach to achieving a successful and sustainable human-centred organization. It outlines managers' responsibilities ranging from organizational strategy to development of procedures and processes enabling human centredness, and the imple...
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This document addresses protocols for the use of 3-D surface-scanning systems in the acquisition of human body shape data and measurements defined in ISO 7250-1 that can be extracted from 3-D scans.
While mainly concerned with whole-body scanners, it is also applicable to body-segment scanners (head scanners, hand scanners, foot scanners).
It does not apply to instruments that measure the location and/or motion of individual landmarks.
The intended audience is those who use 3-D scanners to cr...
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This document establishes optical, geometrical and visual inspection methods for the assessment of a display in various contexts of use according to ISO 9241‑303.

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ISO 9241-11:2018 provides a framework for understanding the concept of usability and applying it to situations where people use interactive systems, and other types of systems (including built environments), and products (including industrial and consumer products) and services (including technical and personal services).
NOTE In this document, the phrase "object of interest" refers to the system, product or service for which usability is being considered (see 8.1).
ISO 9241-11:2018:
- explai...
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ISO 10075-1:2017 defines terms in the field of mental workload, covering mental stress and mental strain, and short- and long-term, positive and negative consequences of mental strain. It also specifies the relations between these concepts involved.
In this document, mental workload is regarded as an umbrella or generic term, referring to all the concepts and constructs mentioned in the document and does not have a specified or standardized meaning of its own within the document. This is consis...
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ISO 9241-960:2017 gives guidance on the selection or creation of the gestures to be used in a gesture interface. It addresses the usability of gestures and provides information on their design, the design process and relevant parameters that are to be considered. In addition, it provides guidance on how gestures should be documented. This document is concerned with gestures expressed by a human and not with the system response generated when users are performing these gestures.
NOTE 1 Specific ...
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ISO 9241-125:2017 provides guidance for the visual presentation of information controlled by software, irrespective of the device. It includes specific properties such as the syntactic or semantic aspects of information, e.g. coding techniques, and gives provisions for the organization of information taking account of human perception and memory capabilities. Those of its provisions that do not apply to specific types of visual interfaces clearly indicate any limitations to their applicability. ...view more

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ISO 7250-1:2017 provides a description of anthropometric measurements which can be used as a basis for comparison of population groups and for the creation of anthropometric databases (see ISO 15535). The basic list of measurements specified in this document is intended to serve as a guide for ergonomists who are required to define population groups and apply their knowledge to the geometric design of the places where people work and live. In addition, the list serves as a basis for extracting o...view more

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ISO 7243:2017 presents a screening method for evaluating the heat stress to which a person is exposed and for establishing the presence or absence of heat stress.
It applies to the evaluation of the effect of heat on a person during his or her total exposure over the working day (up to 8 h).
It does not apply for very short exposures to heat.
It applies to the assessment of indoor and outdoor occupational environments as well as to other types of environment, and to male and female adults who...
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ISO/IEC 25063:2014 describes the Common Industry Format (CIF) for context of use descriptions and specifies the contents of both high-level and detailed descriptions of the context of use for an existing, intended, implemented or deployed system. A context-of-use description includes information about the users and other stakeholder groups, the characteristics of each user group, the goals of the users, the tasks of the users, and the environment(s) in which the system is used.
The context of u...
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ISO/IEC 25064:2013 describes the Common Industry Format (CIF) for user needs reports, and provides specifications for their contents and format, including the content elements to be provided. User needs reports include both the collection and documentation of information from various sources relevant to user needs, and the analysis and integration of this information into consolidated user needs.
User needs reports are applicable to software and hardware systems, products or services (excludin...
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ISO 9241-333:2017 specifies ergonomic requirements for stereoscopic displays using glasses designed to produce or facilitate binocular parallax. These requirements are stated as performance specifications, aimed at ensuring effective and comfortable viewing conditions for users, and at reducing visual fatigue caused by stereoscopic images on stereoscopic display using glasses. Test methods and metrology, yielding conformance measurements and criteria, are provided for design evaluation. See Anne...view more

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ISO 27500:2016 is intended for executive board members and policy makers of all types of organizations (whether large or small) in the private, public and non-profit sectors.
It describes the values and beliefs that make an organization human-centred, the significant business benefits that can be achieved, and explains the risks for the organization of not being human-centred. It provides recommendations for the policies that executive board members need to implement to achieve this. It sets ou...
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ISO/IEC TR 25060:2010 describes a potential family of International Standards, named the Common Industry Formats (CIF), that document the specification and evaluation of the usability of interactive systems. It provides a general overview of the CIF framework and contents, definitions, and the relationship of the framework elements. The intended users of the framework are identified, as well as the situations in which the framework may be applied. The assumptions and constraints of the framework...view more

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ISO 9241-112:2017 establishes ergonomic design principles for interactive systems related to the software-controlled presentation of information by user interfaces. It applies to the three main modalities (visual, auditory, tactile/haptic) typically used in information and communication technology. These principles apply to the perception and understanding of presented information. These principles are applicable in the analysis, design, and evaluation of interactive systems. This document also ...view more

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ISO 20685-2:2015 addresses protocols for testing of 3-D surface-scanning systems in the acquisition of human body shape data and measurements. It does not apply to instruments that measure the motion of individual landmarks.
While mainly concerned with whole-body scanners, it is also applicable to body-segment scanners (head scanners, hand scanners, foot scanners). This International Standard applies to body scanners that measure the human body in a single view. When a hand-held scanner is eval...
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ISO 9241-392:2015 establishes recommendations for reducing the potential visual discomfort and visual fatigue experienced during viewing of stereoscopic images under defined viewing conditions. Visual fatigue and discomfort might be produced by the stereoscopic optical stimulus of disparate images that were presented binocularly.
ISO 9241-392:2015 is also applicable to the final products of stereoscopic presentations which depend on stereoscopic image content and stereoscopic displays when view...
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ISO 6385:2016 establishes the fundamental principles of ergonomics as basic guidelines for the design of work systems and defines relevant basic terms. It describes an integrated approach to the design of work systems, where ergonomists will cooperate with others involved in the design, with attention to the human, the social and the technical requirements in a balanced manner during the design process.
Users of this International Standard will include executives, managers, workers (and their r...
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This part of ISO 9241 gives recommendations for tactile and haptic hardware and software interactions. It provides guidance on the design and evaluation of hardware, software, and combinations of hardware and software interactions, including
-   the design/use of tactile/haptic inputs, outputs, and/or combinations of inputs and outputs, with general guidance on their design/use as well as on designing/using combinations of tactile and haptic interactions for use in combination with other modalitie...
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ISO 24504:2014 specifies methods to determine an appropriate sound pressure level range for spoken announcements in environments where ambient noise is less than 80 dB. The specified methods follow the concepts of ISO/IEC Guide 71 and includes consideration of older persons with decreased hearing ability to determine sound pressure levels of spoken announcements. The spoken speech levels specified are for products and public-address systems.
ISO 24504:2014 is applicable when a loudspeaker prod...
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This European Standard describes a procedure for analysing human activity in relation to specifying and refining the human component in the design or redesign of machinery and work systems.
NOTE 1   The ergonomics methodology described in this European Standard could also be applied to the design or redesign of products and non-work systems.
This European Standard is intended to assist project leaders in implementing human and physical resources, methods and schedules as well as in preparing the...
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ISO 9241-161:2016 describes visual user-interface elements presented by software and provides requirements and recommendations on when and how to use them. This part of ISO 9241 is concerned with software components of interactive systems to make human-system interaction usable as far as the basic interaction aspects are concerned.
ISO 9241-161:2016 provides a comprehensive list of generic visual user-interface elements, regardless of a specific input method, visualization, and platform or impl...
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ISO 9241-391:2016 provides requirements and recommendations for reducing photosensitive seizures (PSS), while viewing images on electronic displays.
The requirements and recommendations in this part of ISO 9241 are designed to be applied to image contents. By image contents, reference is made to the images independent of the device or environment in which they are displayed.
The requirements and recommendations in this part of ISO 9241 are for the protection of the vulnerable individuals in th...
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This document describes the "Feedback Method", a method designed specifically to collect the contribution of machinery end-users by reconstructing and understanding how work is actually performed (i.e. the real work). This method can help to improve technical standards, as well as the design, manufacturing, and use of machinery.
By collecting the experiences of skilled users, this method can be used to reconstruct their actual work activities under different operating conditions and with any kin...
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ISO/TR 9241-310:2010 provides a summary of existing knowledge on ergonomics requirements for pixel defects in electronic displays at the time of its publication. It also gives guidance on the specification of pixel defects, visibility thresholds and aesthetic requirements for pixel defects. It does not itself give requirements related to pixel defects, but it is envisaged that its information could be used in the revision of other parts in the ISO 9241 series.

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ISO/TR 9241-308:2007 gives guidelines for surface-conduction electron-emitter displays (SED).

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ISO/TR 9241-309:2008 gives guidelines for organic light‑emitting diode (OLED) displays.

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1 Scope
This part of ISO 9241 specifies evaluation methods for the design of physical input devices for interactive systems. It provides guidance for the laboratory assessment of conformance with ISO 9241-410 for keyboards, mice, pucks, joysticks, trackballs, touch pads, tablets/overlays, touch-sensitive screens, and styli/light pens. Its provisions apply only to keyboards identified as "full-size" or "compact" by the manufacturer, but nevertheless could provide useful guidance in the design o...
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ISO 11064-4:2013 specifies ergonomic principles, recommendations and requirements for the design of workstations found in control centres. It covers control workstation design with particular emphasis on layout and dimensions. It is applicable primarily to seated, visual-display-based workstations, although control workstations at which operators stand are also addressed. These different types of control workstation are to be found in applications such as transportation control, process control ...view more

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ISO/TR 12296:2012 provides guidance for assessing the problems and risks associated with manual patient handling in the healthcare sector, and for identifying and applying ergonomic strategies and solutions to those problems and risks.
Its main goals are to improve caregivers' working conditions by decreasing biomechanical overload risk, thus limiting work-related illness and injury, as well as the consequent costs and absenteeism, and to account for patients' care quality, safety, dignity and ...
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ISO/TR 9241-331:2012 establishes an ergonomic point of view for the optical properties of autostereoscopic displays (ASDs), with the aim of reducing visual fatigue caused by stereoscopic images on those displays. It gives terminology, performance characteristics and optical measurement methods for ASDs. It is applicable to spatially interlaced autostereoscopic displays (two-view, multi-view and integral displays) of the transmissive and emissive types. These can be implemented by flat-panel disp...view more

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ISO/TR 7250-2:2010 provides statistical summaries of body measurements together with database background information for working age people in the national populations of individual ISO member bodies. The data are intended for use in conjunction with ISO standards for equipment design and safety, which require body measurement input, wherever national specificity of design parameters is required.

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ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

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ISO 15535:2012 specifies general requirements for anthropometric databases and their associated reports that contain measurements taken in accordance with ISO 7250-1.It provides necessary information, such as characteristics of the user population, sampling methods, measurement items and statistics, to make international comparison possible among various population segments.

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2011-11-24 EMA: Draft for // vote received in ISO/CS (see notification of 2011-11-23 in dataservice).
2010-08-16 EMA: ENQ draft received in ISO/CS following ISO notification received in dataservice on 2010-08-13.
2009-04-10 EMA: WI created following ISO discrepancy list of April 2009.

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This International Standard describes how International Standards concerned with the ergonomics of the
physical environment can be applied for people with special requirements, who would otherwise be considered
to be beyond the scope of those standards. It has been produced according to the principles of accessible
design provided in ISO/IEC Guide 71 and using the data provided in ISO/TR 22411.
It is not restricted to any specific environment but provides the general principles that allow as...
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This International Standard provides an environmental survey method for the assessment of the comfort and
well-being of occupants of indoor and outdoor environments. It is not restricted to any particular environment,
but provides the general principles that allow assessment and evaluation.
It presents the principles for conducting an environmental survey to assess the comfort and well-being of people
in environments. It gives guidance on the design of the survey, as well as on the environme...
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ISO 9241-143:2012 provides requirements and recommendations for the design and evaluation of forms, in which the user fills-in, selects entries for or modifies labelled fields on a "form" or dialogue box presented by the system. Often the system then creates or updates the data associated with the form. Form-based entries typically are in the form of typed input (abbreviations, or full names) or selections from available option lists.
ISO 9241-143:2012 is applicable to forms regardless of the ...
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ISO 9241-303:2011 establishes image-quality requirements, as well as providing guidelines, for electronic visual displays. These are given in the form of generic (independent of technology, task and environment) performance specifications and recommendations that will ensure effective and comfortable viewing conditions for users with normal or adjusted-to-normal eyesight.

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This European Standard provides a methodology to achieve a coherent application of various ergonomics standards for the design of machinery. This standard presents a step model calling upon specific standards. To this end, Annex A shows a reference table with relation between hazards as described in EN ISO 12100:2010 and applicable B-standards related to ergonomics.
This European Standard can only be used in combination with other relevant ergonomics standards.
This European Standard provides ...
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ISO 26800:2011 presents the general ergonomics approach and specifies basic ergonomics principles and concepts. These are applicable to the design and evaluation of tasks, jobs, products, tools, equipment, systems, organizations, services, facilities and environments, in order to make them compatible with the characteristics, the needs and values, and the abilities and limitations of people.
The provisions and guidance given by ISO 26800:2011 are intended to improve the safety, performance, ef...
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ISO 9241-420:2011 provides guidance for the selection of input devices for interactive systems, based on ergonomic factors, considering the limitations and capabilities of users and the specific tasks and context of use. It describes methods for selecting a device or a combination of devices for the task at hand. It can also be used for evaluating the acceptability of trade-offs under the existing conditions.
The target users of ISO 9241-420:2011 are user organizations and systems integrators w...
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ISO 9241-910:2011 provides a framework for understanding and communicating various aspects of tactile/haptic interaction. It defines terms, describes structures and models, and gives explanations related to the other parts of the ISO 9241 "900" subseries. It also provides guidance on how various forms of interaction can be applied to a variety of user tasks.
It is applicable to all types of interactive systems making use of tactile/haptic devices and interactions.
It does not address purely ki...
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