EN 15017:2019

Funeral Services - Requirements

This document sets out the requirements for the provision of funeral services with respect to education, transport, facilities, advisory services, and care of the deceased for both burial and cremation services.
This document is applicable to all funeral professionals, funeral homes, and funeral-related services at cemeteries and crematoria as well as any other person(s) providing funeral services of any kind.
This document does not apply to product-related technical requirements. Occupational health and safety requirements are not covered by this document.

Bestattungsdienstleistungen - Anforderungen

Dieses Dokument legt die Anforderungen an die Erbringung von Bestattungsdienstleistungen im Hinblick auf die Ausbildung, den Transport, die Einrichtungen, die Beratungsdienstleistungen und die Behandlung der Verstorbenen im Rahmen von Begräbnis- und Kremationsdienstleistungen fest.
Dieses Dokument gilt für alle Bestattungsmitarbeiter, Bestattungsinstitute und Bestattungsdienstleistungen auf Friedhöfen und in Krematorien sowie für alle anderen Personen, die Bestattungsdienstleistungen in jeglicher Form erbringen.
Dieses Dokument gilt nicht für produktbezogene technische Anforderungen. Anforderungen an den betrieblichen Arbeitsschutz sind nicht Gegenstand dieses Dokuments.

Services funéraires - Exigences

Le présent document définit les exigences pour la prestation de services funéraires eu égard à la formation, au transport, aux installations, aux conseils et à l’assistance, et à la prise en charge du défunt, à la fois dans le cadre de services d’inhumation et de services de crémation.
Le présent document s’applique à l’ensemble des professionnels funéraires, des entreprises de pompes funèbres et des prestataires de services liés aux obsèques dans les cimetières et les crématoriums, ainsi qu’à toute autre personne proposant des services funéraires de quelque nature que ce soit.
Le présent document ne s’applique pas aux exigences techniques relatives aux produits. Les exigences relatives à la santé et à la sécurité au travail ne sont pas traitées dans le présent document.

Pogrebne storitve - Zahteve

Ta dokument določa zahteve za zagotavljanje pogrebnih storitev v zvezi z izobrazbo, transportom, objekti, svetovalnimi storitvami ter oskrbo pokojnika za storitve pokopa in upepelitve.
Ta dokument se uporablja za vse pogrebne strokovnjake, pogrebne zavode in pogrebne storitve na pokopališčih in v krematoriju ter za vse druge osebe, ki zagotavljajo kakršne koli pogrebne storitve.
Ta dokument se ne uporablja za tehnične zahteve v zvezi z izdelki. Ta dokument ne zajema zahtev glede varnosti in zdravja pri delu.

General Information

• Status: Published
• Publication Date: 10-Sep-2019
• Withdrawal Date: 30-Mar-2020
• ICS: 03.080.30 - Services for consumers
• Technical Committee: CEN/TC 448 - Funeral services
• Drafting Committee: CEN/TC 448 - Funeral services
• Current Stage: 9020 - Submission to 2 Year Review Enquiry - Review Enquiry
• Start Date: 15-Oct-2024
• Completion Date: 15-Oct-2024
• Ref Project: SIST EN 15017:2019 - Funeral Services - Requirements

Relations

• Replaces: EN 15017:2005 - Funeral Services - Requirements
• Effective Date: 18-Sep-2019

Standards Content (Sample)

SLOVENSKI STANDARD
01-november-2019
Nadomešča:
SIST EN 15017:2006
Pogrebne storitve - Zahteve
Funeral Services - Requirements
Bestattungs-Dienstleistungen - Anforderungen
Services funéraires - Exigences
Ta slovenski standard je istoveten z: EN 15017:2019
ICS:
03.080.30 Storitve za potrošnike Services for consumers
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EN 15017
EUROPEAN STANDARD
NORME EUROPÉENNE
September 2019
EUROPÄISCHE NORM
ICS 03.080.30 Supersedes EN 15017:2005
English Version
Funeral Services - Requirements
Services funéraires - Exigences Bestattungs-Dienstleistungen - Anforderungen
This European Standard was approved by CEN on 28 July 2019.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2019 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 15017:2019 E
worldwide for CEN national Members.

Contents Page
European foreword . 5
Introduction . 6
1 Scope . 7
2 Normative references . 7
3 Terms and definitions . 7
4 Ethical values . 12
5 Education . 13
5.1 General . 13
5.2 Funeral director. 13
5.2.1 Responsibilities . 13
5.2.2 Qualification/Evaluation . 14
5.2.3 Minimum educational units . 14
5.3 Funeral personnel . 14
5.3.1 Responsibilities . 14
5.3.2 Qualification/Evaluation . 15
5.3.3 Educational units . 15
5.4 Embalming or thanatopraxy . 15
6 Advisory services . 15
6.1 Prerequisites . 15
6.2 Introductory advice and information . 16
6.3 Advice on the ceremony . 18
6.3.1 Obituaries . 18
6.3.2 Printed and electronic items . 18
6.3.3 Organization of the funeral ceremony . 18
6.3.4 Funeral ceremony conducted by religious or secular officiant(s) . 18
6.3.5 Music . 19
6.3.6 Post-funeral advisory and support services. 19
6.4 Services and cost . 19
6.5 Pre-need and prepaid funeral . 20
6.5.1 General . 20
6.5.2 Preliminary contact . 20
6.5.3 Consultation . 21
6.5.4 Financing . 21
6.5.5 Conclusion of the agreement. 21
7 Funeral facilities . 21
7.1 General . 21
7.2 Rooms and areas . 22
7.2.1 General . 22
7.2.2 Preparation areas . 22
7.2.3 Cooling/refrigeration . 23
7.2.4 Public area . 23
7.2.5 Administration . 24
7.3 Equipment and Working materials . 24
7.3.1 Vehicles . 24
7.3.2 Equipment for moving deceased persons . 25
7.3.3 Support Material . 26
7.3.4 Adornment Material . 26
7.3.5 Funeral-related services at cemeteries . 26
7.4 Personal Protective Equipment (PPE) . 26
7.5 Waste management and environment . 27
8 Transport of deceased persons or human remains . 28
8.1 Repatriation, transfer and transport. 28
8.1.1 General . 28
8.1.2 Long-distance transport . 28
8.1.3 International transport of the deceased . 29
8.1.4 International transport of cremated remains . 29
8.2 Public authority removals . 29
9 Care of the deceased . 29
9.1 General . 29
9.2 Practical procedures . 30
9.2.1 Initial procedures . 30
9.2.2 Dressing of the deceased . 30
9.2.3 Embedding . 30
9.2.4 Embalming/Thanatopraxy . 31
9.2.5 Cosmetology . 31
9.2.6 Viewing . 31
9.3 Funeral ceremony. 32
9.4 Burial (excluding cremated remains) . 33
9.4.1 Existing burial plot . 33
9.4.2 New grave . 33
9.4.3 Grave dressing . 33
9.4.4 Burial at sea . 33
9.5 Cremation . 34
9.5.1 General . 34
9.5.2 Disposal of ashes . 34
9.6 Exhumation . 34
9.6.1 General .
...