ISO/TS 42501:2022

Sharing economy — General trustworthiness and safety requirements for digital platforms

This document specifies general trustworthiness and safety requirements applicable to operators of digital platforms within the sharing economy. While this document does not cover system requirements for digital platforms, the document is still beneficial for system development.

Économie du partage — Fiabilité générale et exigences de sécurité pour les plateformes numériques

General Information

• Status: Published
• Publication Date: 05-Oct-2022
• ICS: 03.080.01 - Services in general
• ICS: 35.240.63 - IT applications in trade
• Technical Committee: ISO/TC 324 - Sharing economy
• Drafting Committee: ISO/TC 324/AHG 1 - Options for operationalization
• Current Stage: 9092 - International Standard to be revised
• Due Date: 09-Dec-2024
• Completion Date: 09-Dec-2024

Standards Content (Sample)

TECHNICAL ISO/TS
SPECIFICATION 42501
First edition
2022-10
Sharing economy — General
trustworthiness and safety
requirements for digital platforms
Économie du partage — Fiabilité générale et exigences de sécurité
pour les plateformes numériques
Reference number
© ISO 2022
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
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ISO copyright office
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Published in Switzerland
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Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 General requirements . 1
4.1 General . 1
4.2 Integrity . 2
4.3 Transparency . 2
4.4 Accountability and authorization . 2
4.5 Accessibility and inclusion . 3
4.6 Respect for other affected interests . 3
4.7 Competence . 3
5 Transaction phases of digital platform . 4
5.1 Overview . 4
5.2 On-boarding . 4
5.3 Information delivery/update . 5
5.4 Connection . 5
5.5 Transaction . 5
5.6 Rating/review . 6
6 Requirements for managing operations . 6
6.1 Overview . 6
6.2 Registration/authentication/verification . 7
6.2.1 General . 7
6.2.2 Communication methods . 7
6.2.3 Authentication of identity and verification of credentials . 7
6.2.4 Safety mechanism for minors . 7
6.3 Terms of use . 8
6.3.1 General . 8
6.3.2 Developing terms of use . 8
6.3.3 Requirements for public order and morality . 8
6.3.4 Summary of terms of use . 8
6.3.5 Actions in response to violation of terms of use . 8
6.3.6 Changes to terms of use . 8
6.3.7 Limiting/Suspending/terminating the use of digital platform . 9
6.4 Complaint handling and dispute resolution . 9
6.4.1 General . 9
6.4.2 Rights, redress and guarantees . 9
6.4.3 Supporting the resolution of issues . 9
6.4.4 Preparing for incidents . 10
6.4.5 Confirmation of provider identification . 10
6.4.6 Response to emergency situations . 10
6.4.7 Report of the status of services to guardians . 10
6.4.8 Report of the results of services to guardians . 10
6.5 Information for providers and users . 10
6.5.1 Information on booking and transaction fees. 10
6.5.2 Information on dynamic pricing . 11
6.5.3 Information on changes in search function and ranking . 11
6.5.4 Information on status of providers. 11
6.5.5 Information on potential infringement . 11
6.5.6 Deletion of false information . 11
6.5.7 Raising awareness on unlawful behaviours . 11
iii
6.5.8 Improvement support for providers and users . 11
6.5.9 Ensuring life security of provider and user . 11
6.5.10 Ensuring timely distribution of revenues . 11
6.5.11 Ethical marketing practices .12
6.6 Information security . 12
6.6.1 General .12
6.6.2 Procedures for handling of information .12
6.6.3 Information security roles and responsibilities .12
6.6.4 Confirmation of handling of information .12
6.6.5 Response to information leakage .12
6.6.6 Review of information security .12
6.6.7 Awareness training to platform operator employees .13
6.6.8 Access control . 13
6.6.9 Prevention of loss or theft of removable media .13
6.6.10 Deletion of information and disposal of media .13
6.6.11 Control of access to devices . 13
6.6.12 Access to networks and network services .13
6.6.13 Protection against unauthorized access .13
6.6.14 Detection of unauthorized access . 13
6.6.15 Protection of confidentiality . 13
6.6.16 Encryption of communication . 14
6.6.17 Up-to-date security information . 14
6.6.18 Control of outsourced processes . 14
Bibliography .15
iv
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to
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