ISO/IEC 30105-3:2016/Amd 1:2020
(Amendment)Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM) — Amendment 1
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM) — Amendment 1
Technologies de l'information — Processus du cycle de vie de la délocalisation du processus d'affaires des services activés par IT — Partie 3: Modèle de maturité de l'organisation (OMM) et cadre de mesure (MF) — Amendement 1
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INTERNATIONAL ISO/IEC
STANDARD 30105-3
First edition
2016-11-15
AMENDMENT 1
2020-03
Information technology — IT
Enabled Services-Business Process
Outsourcing (ITES-BPO) lifecycle
processes —
Part 3:
Measurement framework (MF) and
organization maturity model (OMM)
AMENDMENT 1
Technologies de l'information — Processus du cycle de vie de la
délocalisation du processus d'affaires des services activés par IT —
Partie 3: Modèle de maturité de l'organisation (OMM) et cadre de
mesure (MF)
AMENDEMENT 1
Reference number
ISO/IEC 30105-3:2016/Amd.1:2020(E)
©
ISO/IEC 2020
---------------------- Page: 1 ----------------------
ISO/IEC 30105-3:2016/Amd.1:2020(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2020
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO/IEC 2020 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/IEC 30105-3:2016/Amd.1:2020(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that
are members of ISO or IEC participate in the development of International Standards through
technical committees established by the respective organization to deal with particular fields of
technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other
international organizations, governmental and non-governmental, in liaison with ISO and IEC, also
take part in the work.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for
the different types of document should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject
of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent
rights. Details of any patent rights identified during the development of the document will be in the
Introduction and/or on the ISO list of patent declarations received (see www .iso .org/ patents) or the
IEC list of patent declarations received (see http:// patents .iec .ch).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso .org/
iso/ foreword .html.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 40, IT Service Management and IT Governance.
A list of all parts in the ISO/IEC 30105 series can be found on the ISO website.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
© ISO/IEC 2020 – All rights reserved iii
---------------------- Page: 3 ----------------------
ISO/IEC 30105-3:2016/Amd.1:2020(E)
Information technology — IT Enabled Services-Business
Process Outsourcing (ITES-BPO) lifecycle processes —
Part 3:
Measurement framework (MF) and organization maturity
model (OMM)
AMENDMENT 1
Page 2, Clause 3
Add the following definition entry (to reflect the definition in ISO 9000:2015):
3.1
organization
person or group of people that has its own functions with responsibilities, authorities and
relationships to achieve its objectives
[SOURCE: ISO 9000:2015, 3.2.1, modified — Notes 1 and 2 to entry have not been included.]
Page 2, Clause 3
Add the following definition entry:
3.2
organization unit
identified part of an organization that deploys one or more processes that operate within a coherent
set of business goals, and which forms the basis for the scope of an assessment
Note 1 to entry: An organization’s unit is typically part of a larger organization, although in a small
organization, the organization’s unit may be the whole organization.
Page 4, Clause 5
Delete the third paragraph which was a dupl
...
INTERNATIONAL ISO/IEC
STANDARD 30105-3
First edition
2016-11-15
AMENDMENT 1
2020-03
Information technology — IT
Enabled Services-Business Process
Outsourcing (ITES-BPO) lifecycle
processes —
Part 3:
Measurement framework (MF) and
organization maturity model (OMM)
AMENDMENT 1
Technologies de l'information — Processus du cycle de vie de la
délocalisation du processus d'affaires des services activés par IT —
Partie 3: Modèle de maturité de l'organisation (OMM) et cadre de
mesure (MF)
AMENDEMENT 1
Reference number
ISO/IEC 30105-3:2016/Amd.1:2020(E)
©
ISO/IEC 2020
---------------------- Page: 1 ----------------------
ISO/IEC 30105-3:2016/Amd.1:2020(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2020
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO/IEC 2020 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/IEC 30105-3:2016/Amd.1:2020(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that
are members of ISO or IEC participate in the development of International Standards through
technical committees established by the respective organization to deal with particular fields of
technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other
international organizations, governmental and non-governmental, in liaison with ISO and IEC, also
take part in the work.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for
the different types of document should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject
of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent
rights. Details of any patent rights identified during the development of the document will be in the
Introduction and/or on the ISO list of patent declarations received (see www .iso .org/ patents) or the
IEC list of patent declarations received (see http:// patents .iec .ch).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso .org/
iso/ foreword .html.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 40, IT Service Management and IT Governance.
A list of all parts in the ISO/IEC 30105 series can be found on the ISO website.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
© ISO/IEC 2020 – All rights reserved iii
---------------------- Page: 3 ----------------------
ISO/IEC 30105-3:2016/Amd.1:2020(E)
Information technology — IT Enabled Services-Business
Process Outsourcing (ITES-BPO) lifecycle processes —
Part 3:
Measurement framework (MF) and organization maturity
model (OMM)
AMENDMENT 1
Page 2, Clause 3
Add the following definition entry (to reflect the definition in ISO 9000:2015):
3.1
organization
person or group of people that has its own functions with responsibilities, authorities and
relationships to achieve its objectives
[SOURCE: ISO 9000:2015, 3.2.1, modified — Notes 1 and 2 to entry have not been included.]
Page 2, Clause 3
Add the following definition entry:
3.2
organization unit
identified part of an organization that deploys one or more processes that operate within a coherent
set of business goals, and which forms the basis for the scope of an assessment
Note 1 to entry: An organization’s unit is typically part of a larger organization, although in a small
organization, the organization’s unit may be the whole organization.
Page 4, Clause 5
Delete the third paragraph which was a dupl
...
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